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The Westin Cape Town

Certificate of Excellence
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Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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The Westin Cape Town
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1,467 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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phuket
Contributor
20 reviews 20 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Been there during the month of April, had a good stay , however the staff have not been that helpful. Whilst checking out I asked if my points were already registered to my account, the receptionist mentioned very casually yes. But then i was asked by another receptionist if my points were noted ,. She said as she could not... More 

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Addis Abba
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We enjoyed a lovely stay at the Westin, Cape Town in December and will definitely return! The location is perfect with the city tour bus stop at the corner of the street and it's also not too far from the airport. Lovely secluded outdoor pool and indoor pool with a great view. Having the hairdressers and spa was a big... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Lynn M Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Washington DC, District of Columbia
Top Contributor
141 reviews 141 reviews
27 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The lobby and common areas are nice, early 21st century modern. The room was reasonably large, had a two nice seater desk, and there was a spectacular view of the harbor. The food in the restaurants ranged from really good to disappointing. Prices are not as high as I expected. The elevators are very strange - totally silent (very hard... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Skipper090 Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your stay.... More 

Ellicott City, Maryland
Top Contributor
156 reviews 156 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Went for business trip. Location was excellent. It is attached to convention center. Hotel has all amenities but service was lacking on our first visit. Much better after returning from franshoek. Beds are best. Club is used as restaurant and very crowded hard to get service and was turned away one morning for breakfast.

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Steve R Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Drolshagen, Germany
1 review
4 of 5 stars Reviewed 1 week ago

Great Service! Thank you to the whole service personal. It was a very welcome culture. Specially thank you to Ruwanda and Amanda the hostesses in the Restaurant on the 19. floor. ,,Her passion is socialilizing " is not only a slogan on their name badge it is their passion. Great Job! Thank you and best regards Thorsten Ebach.

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Thorsten E Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Melbourne
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Perfect location if attending conference at the convention centre as the two buildings are linked. The waterfront with its shopping mall, market, and restaurants is only minutes away. Friendly staff, good variety for breakfast, reasonable internet speed for a hotel WIFI. Clean rooms, reasonable size. Small but adequate gym with good equipment

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear goony51 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Nairobi
Senior Contributor
47 reviews 47 reviews
23 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for 5 nights. Without being petty, I can't find any fault with this hotel. The check in process was very efficient and comprehensive in that I was advised everything that I needed to know in the shortest of timespans. The rooms on the 12th floor are superb with amazing attention to detail. From the space, cleanliness, furnishings, support... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear VCMO Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Johannesburg, South Africa
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've just returned from three days at this well located Cape Town hotel - a business trip which accommodated 470 delegates, all of whom stayed in the hotel and attended the conference in the hotel itself. This in itself proved to be very convenient, and to the hotel's credit everything appeared to go according to plan. The room was very... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Bernard C Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Grosse Pointe Farms, Michigan
Top Contributor
58 reviews 58 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is part of conference center in downtown Cape Town. Restaurants are not close enough to walk to; but you could easily take a cab to the waterfront or other good places to eat. Our room was very nice; but the air conditioner didn't work well so it was hotter than we liked. We had dinner on the 19th floor... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Ronald E Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

London, United Kingdom
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed here a few times before. I do have some concerns this time as the room on the waterfront view get very hot in the afternoon. When i got to the room the room stank of smoke and was boiling. I rang downstairs for ten minutes and no one picked up the phone so went down and spoke... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Daniel G Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your... More 

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