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The Westin Cape Town

5.0 of 5 Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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Certificate of Excellence 2014
The Westin Cape Town
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1,375 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Top Contributor
114 reviews 114 reviews
67 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed yesterday NEW

This is a typical business hotel. I have previously stayed at other establishments in the starwood stable. The experience is very similar. I booked a package which had access to the executive lounge. The snacks and drink hour (17h00 to 19h00) was great. The rooms are spacious and well equipped. I requested a room with a King Bed but was... More 

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Bangor County Down
Top Contributor
58 reviews 58 reviews
38 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for a long weekend before Xmas last and splashed out on Executive floor. Outstanding value - certainly in £Stg. Room exceptionally well fitted out with views over the harbour and out to Robben Island. Breakfast on Executive floor was very good as were the drinks and nibbles at 5pm. There were many passengers arriving and departing from small... More 

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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Lovely hotel, big, comfortable, well appointed room and bathrooms. Great breakfast, lovely staff. Would give it 5 stars for business people or couples without children. Location is very good and shuttle is provided to the Waterfront and back. Pool is indoor so usable all year round but more suitable for exercise than a relaxing break. As a place to stay... More 

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Amsterdam, The Netherlands
Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed for a few nights. As a Platinum SPG member I received a nice corner suite. Friendly staff. Nice club lounge. I would go back for certain. Check in staff was friendly. Room service wast fast and made to order.

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Venice, Florida
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Good hotel shuttle to Victoria & Arthur Waterfront (loads of shopping, dining and attractions there). Hotel is within walking distance of Castle of Good Hope, City Hall, shopping and District Six Museum.

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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

Stayed here for one week and I enjoyed every second. The hotel is beautiful. The staff is great, they smile and greet you always, that makes you feel so welcome . The hotel is close to everything, it takes you only a couple of minutes to get to table mountain, V & A waterfront, Long street , museums etc.. ..... More 

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San Francisco, California
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We’re frequent Westin visitors for work, and used some points on a recent vacation in Cape Town to stay at the Westin property there. Great experience as always - check-in was smooth, staff was attentive, beds were comfortable, and the rooms were clean and updated. It’s not in the most happening part of town, but it served as a great... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Tim A Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Cape Town
Contributor
17 reviews 17 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin in Cape Town is consistent in their offering. The rooms are pleasantly appointed and the beds are very comfortable. If one is fortunate enough to have access to the Westin Club Room on the 19th floor, it is a lovely treat. The views over Cape Town are a perfect backdrop to enjoy the top class canapes and drinks.... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear v0yag3r1 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Milan, Italy
Senior Contributor
37 reviews 37 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

In cape town for a conference....very comfortable hotel , in front of the congress centre, big rooms and very relaxing. Breakfast huge and good! The personnel not always listening to the needs of the costumer and don't leave comunications to the colleagues (I had a trouble with a taxi to the airport).

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Pit B Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding transfer... More 

Luton
Contributor
15 reviews 15 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at this hotel for 10 nights from the 9th January,2015. It was our first visit to Cape Town and we required a hotel that was central to to the major sites of interest. From collection at the airport to our time of leaving the staff were absolutely outstanding. The rooms are extremely comfortable and well... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear tommo1025 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#11 Spa Hotel in Cape Town Central
#12 Business Hotel in Cape Town Central
#22 Family Hotel in Cape Town Central
#24 Romantic Hotel in Cape Town Central
#30 Luxury Hotel in Cape Town Central

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