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The Westin Cape Town

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Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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The Westin Cape Town
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1,506 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (365)
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Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

House keeping great. Nice rooms . Staffs are extremely helpfull. There a cigar bar for those who fancy smoking. Is very busy and alot of events take place. So will need to book early. Definately will recommend others. A very convenient location and plenty to offer.

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Cleveland, Ohio
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

My husband and I stayed here for a business conference that was occurring at the convention center across the street. The location was very convienent for this. My husband struggles with finding a comfortable bed whenever we travel, and this was one of the most comfortable beds we had stayed in. He highly recommends it! The room was spacious and... More 

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Cape Town Central, South Africa
Level Contributor
68 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We stayed on the second highest floor, a corner suite, and had the most beautiful views of the harbor, city centre and Table Mountain. The service was professional and efficient. Room service was a bit of a disappointment as it took very long and it wasn't great. Eating in the restaurants, however, was totally different. Here all the dishes were... More 

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Dubai, United Arab Emirates
Level Contributor
71 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Located right by the Cape Town Convention Center, the hotel is close to Cape Town's commercial heart. It's very convenient when attending events at CTCC and most places are a short taxi ride away. The hotel itself is not exceptional and resembles every other property owned by a chain anywhere in the world.

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Bengaluru (Bangalore), India
Level Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I have stayed at this hotel twice now and it is an ok hotel, but not really up to the standard I would expect of a Westin. The rooms themselves are fine. The positives are that they have lots of storage, a good desk and the heavenly bed used by Starwood hotels is great. The negatives - the automatic fridge... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Sanjay M Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding the... More 

Level Contributor
51 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A well laid out professional hotel. And brilliantly located especially for the conference centre. Rooms spacious and practical. Extensive breakfast options with huge juice bar. Large well equipped gym. Not the sort of hotel I would use for personal travel as lacks a little personality and the bar staff lack good cocktail knowledge. Swimming pool also small (but at least... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Jgilro Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Lysekil, Sweden
Level Contributor
4 reviews
4 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Not the best location for views (except perhaps from highest floors) but good for the Cape Town Waterfront (free shuttle) and Convention Centre. Nice friendly atmosphere for a big hotel chain hotel. Good breakfast.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear David B Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Lyons, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Eighteenth Floor Club room with incredible views of the harbor and mountains.The club floor provides amazing benefits...wonderful happy hour and extensive breakfast. Free shuttle to waterfront. Don't miss cable car ride to Table Mountain and be sure to book tours to Wine Country and the Cape of Good Hope!

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear betsybhubner Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Washington DC, District of Columbia
Level Contributor
77 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel, centrally located with 1/2 hour shuttles to waterfront and around the corner from the red bus. The hotel is your typical Westin. The only downside is the last day we were looking for a lost shoe in our room and looked under the bed and found someone else's shoes and some Pringles cans, so obviously they don't clean... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear kidsaroundtheworld Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Abu Dhabi, United Arab Emirates
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed at the Westin for a night before we went on our way to on the Garden Route. Arrived at the Cape Town Airport to find that my bag had been broken into and when we got to the hotel the staff guest relation manager and team went out of there way to assist me with contacting the airline and... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear BeeTPiont Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Hotel Review Summarization

What travelers say

  • Table Mountain(20)
  • Free shuttle(12)
  • Business hotel(4)
  • Great location(4)
Questions? Get answers from hotel staff and past guests. Ask a question

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