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The Westin Cape Town

Certificate of Excellence
Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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1 room 1 adult
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The Westin Cape Town
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1,715 Reviews from our TripAdvisor Community

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Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW via mobile

Four of us stayed for five days in the first week of January 2016. We were visiting various universities around Cape Town. Hotel is well located, services are good. Breakfast was fabulous great choices staff very attentive. Spa and swimming pool in the higher floor and covered. We really enjoyed the stay.

Helpful?
Thank RKPILLAI P
Blackpool, United Kingdom
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel ranks among the best I have stayed at, from the minute you enter, the staff are welcoming and extremely helpful. Firstly, I base my review on the club executive rooms that give you access to the executive breakfast and a must if the budget allows. Bedroom is large with comfy beds and a great bathroom with all the... More 

Helpful?
Thank Tony186332
Dubai
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Westin in Cape town is a good hotel for the business traveller, particularly if one is attending events at the Exhibition Centre which is located next door. The property is centrally located, not far from the harbour - about a 10 minute drive. The rooms are clean and relatively well appointed. I would suggest level of luxury is 4... More 

Helpful?
Thank 795johni
Newcastle under Lyme
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We spent two weeks at the Westin, which although primarily business orientated, is very well able to cater for all. We found all the staff we dealt with to be very helpful and friendly. Breakfast on 19th floor was always delightful, with any cooked food done to order, omelettes great poached eggs done as ordered, etc. Dinner menu fairly limited,... More 

Helpful?
Thank Peter H
Durban, South Africa
Level Contributor
144 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Executive lounge offered guests happy hour drinks and small snacks on a platter. We opted for the tuna and vegetarian. It was served on a platter with little bits of sambal scattered here n there. The crudités served with the snack was yummy and I enjoyed the olives which had a chilly vinegrette dressing. Non alcoholic drinks were refreshing! Room... More 

Helpful?
Thank ProudlyDurbs
New York City, New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Hotel is quite nice, large lobby, beautiful finishes, nice rooms, indoor pool/outdoor pool, spa and concierge floor. Very nice continental buffet breakfast. Walking distance to outdoor pier/mall/restaurants. "Almost" - my wife left her make-up bag in the spa locker and didn't remember where she left it until we left Cape Town. I contacted the concierge and they said they have... More 

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Thank rich49c
Stellenbosch, South Africa
Level Contributor
44 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed one night in this hotel as it is centrally located and wanted a venue close to the Theatre. The best part of the stay was the breakfast. Wow, an amazing selection and the food is fresh, well prepared and delicious. The staff are well trained and pleasant to deal with. From our room on the 16th floor the... More 

Helpful?
Thank MICZ
Lausanne, Switzerland
Level Contributor
177 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Was very much looking forward to my visit to the spa as I had seen all the top rankings it received. Well, all I can say Is that I was very disappointed. Welcome was ok but not as warm as South African hospitality can be. The locker room is rather clean but I was desperate for a glass of water... More 

Helpful?
1 Thank VBNR
Kigali
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I spent 4 nights here for work and found it to be very comfortable. The breakfast has many options for any diet - halal, vegetarian, gluten free, meat lovers - and all quite tasty. The service was overall pretty good and the free shuttle to the V&A Waterfront was a lifesaver. I would definitely stay here again.

Helpful?
1 Thank Makeda M
Cape Town Central, South Africa
Level Contributor
480 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
2 of 5 stars Reviewed 1 week ago

Shabby uncaring treatment Spa wellness facility worst imaginable Staff inept and not properly trained Lazy and neglectful and could not care less Sure to tense you up rather than relax you I checked out same day

Helpful?
1 Thank 871edieh
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear 871edieh Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your Spa... More 

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