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The Westin Cape Town

5.0 of 5 Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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Certificate of Excellence 2014
The Westin Cape Town
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1,401 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Geneva, Switzerland
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

There is nothing special in this hotel. It is a standard hotel with extra security. It is within working distance from the seafront even though the hotel provides free shuttle ride. The selection of juices served with the breakfast menu is the signature of the hotel - try the guava juice! The hotel is a bit overpriced. In a nutshell,... More 

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Lilongwe, Malawi
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My wife and I stayed at this hotel over the new years holidays and found it to be a clean, smart, and convenient choice for exploring Capetown. We'd already been out on the garden route and stayed a few days in wine country and found familiar accommodations at the Westin restful. This hotel is associated with the convention center next... More 

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Stockholm, Sweden
Contributor
13 reviews 13 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 days ago NEW

Cape Town was full so finding a hotel was really hard. My colleagues and I ended up staying for 7 nights and was visiting Cape Town on business (photo shoot). We did not have a good stay. The bad. 1. Check-in was awful and the women that helped us was very rude. 2. After a long day shooting all i... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Top Contributor
65 reviews 65 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This hotel is located right in the centre of the city and close to the V&A Waterfront (10 mins driving distance) as well as close to table mountain and camps bay (10 mins driving distance). The rooms are really good and the service is also very good. They have an executive breakfast area on the 19th floor and the view... More 

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london uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

everything from top to bottom was excellent about this hotel. we moved her from the nearby Hilton and it was well worth it. frequent shuttle service to v &A waterfront. staff in particular were a pleasure to deal with. management made sure our 3 rooms were adjacent, without us asking. only negative was cost of transport if you requested it... More 

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Senior Contributor
46 reviews 46 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

I've stayed at the Westin many times but this has been my worst experience, from my moldy shower to my overcooked dinner to the bedding they brought me which really couldn't have kept a child warm I've found the whole experience to be completely horrible, I don't recommend

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Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed there for 5 nights, excellent hotel , decent rooms, very friendly staff and good service at the restaurant. Being a vegetarian in south Africa is challenging however the food that i ate there was excellent

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Vijay-61 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Hilversum, The Netherlands
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Good location as close the VA Waterfront, hotel has quality feel and service is excellent for South Africa, if not anywhere in the world. Rooms are well appointed and well worth it to get executive lounge access.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Glenn L Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at the hotel during the Mining Indaba 2015, which is arguably one of the busiest times for the hotel. The hotel worked perfectly and never did I ever feel like service was compromised as a result of the large influx of quests. Everything was perfect. Really impressed and worth the big price tag.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Poranic Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Mercer Island, Washington
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 4 days prior to boarding our cruse ship. The Hotel is beautiful, reasonably priced (for a very nice property within walking distance of the V&A Waterfront), very clean and has a nice bar and restaurant. The staff were great - got us tix and printed them out for Table Mountain and provided lots... More 

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear amb_on_MI Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regardingplug in the... More 

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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
Reservation Options:
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#11 Spa Hotel in Cape Town Central
#14 Business Hotel in Cape Town Central
#21 Family Hotel in Cape Town Central
#24 Romantic Hotel in Cape Town Central
#29 Luxury Hotel in Cape Town Central

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