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The Westin Cape Town

Certificate of Excellence
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Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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1 room 1 guest
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The Westin Cape Town
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1,528 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
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Miami, Florida
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The Westin at cape town never disappoints. From the very helpful reception staff, the concierge, the cleaning staff and the staff at the restaurants, they all serve with a real desire to help and a smile. The beds are really comfortable, the breakfast is delicious and the views from the 19th floor lounge is spectacular! Best of all, they have... More 

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Pretoria, South Africa
Level Contributor
7 reviews
5 of 5 stars Reviewed 1 week ago via mobile

I have stayed at the Grand Western Cape Town many times & am always pleasantly surprised at how well they maintain standards. The rooms are big, beds fantastic & enough plugs for computers & gadgets. You get three free wireless codes, so no issues with phone, IPad & computer being on the wireless simultaneously. One warning if you book through... More 

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Level Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated opposite the Internstional convention center in Cape Town it is well located should you be attending conferences and such. Orientated towards business travelers the hotel services manages well when at high occupancy and ranks among some of the best business hotels globally. Attentive staff, good continental cuisine and within walking distance of the V&A Waterfront make it a good... More 

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Washington DC, District of Columbia
Level Contributor
52 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 1 week ago

The Westin is the Westin. However, this hotel measures up to, and exceeds in some cases, the top 5% of Westin's in the States. The service however, sets the hotel apart. Not only did the staff remember you by name, but what you ordered the previous day, what you said you wanted to try, and what time you said you... More 

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Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

Great service, great room, perfect location for the harbour and shopping. All amenities you would need. Restaurant choice is limited and buffet restaurant is pretty average as a contrast the bar on top floor is fabulous. Truly memorable and will be back

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear lindseyr449 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Columbus, Ohio
Level Contributor
88 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 1 week ago

Right across the street from the convention center and close to lots of great dining. Club lounge is excellent with huge breakfast selection and great wine selections in the evening--the concierge of the lounge is awesome--he knows his wine and is very customer focused. Spa is fantastic and very reasonably priced compared to other Westins. Very clean. Rooms are like... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Isfcmh Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

New York City, New York
Level Contributor
8 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel is a great business hotel for those looking to stay in Cape Town! Centrally located on long street, really close to all the restaurants in Cape Town. The staff is extremely friendly at the hotel, from the front desk, concierge, bellstaff, waiters, housekeeping, etc. The hotel has great wifi and good service. The spread for breakfast is amazing... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear raeese Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding the gym.... More 

Minneapolis, Minnesota
Level Contributor
240 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This was our second stay at the Westin in Cape Town. It is well located, has a very good club level for breakfast and cocktail hour, a high end spa and shuttle service to the V&A Wharf. The rooms are well designed with adequate storage, a desk with accessible outlets to plug in all of your electronic devices and comfy... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear fififlies Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

2 reviews
3 of 5 stars Reviewed 2 weeks ago

Had a good stay. Staff very friendly. Will definitely go back again! Bedding clean, beautiful view, food was really nice. Best hotel in Cape Town! My family was visiting from Durban, they're really very fussy, so I thought, let me get them a place to stay, that they can "write home about" My wife & kids we joined them, it... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Gabby J Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here in March for Indiba conference, great location, nice restaurant on site. Rooms were modern, clean, functional, comfortable and just perfect for business traveler. Staff was attentive and courteous.

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Syed R Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Hotel Review Summarization

What travelers say

  • Table Mountain(20)
  • Free shuttle(12)
  • Business hotel(4)
  • Great location(4)
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