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The Westin Cape Town

Certificate of Excellence
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Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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1,473 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Top Contributor
123 reviews 123 reviews
31 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed yesterday NEW

We stayed at the Westin Cape Town for 2 nights in March for the Jazz Festival. The hotel was located right across from the convention center where the event was being, so location was perfect. We splurged for an Executive Suite, which clearly had seen better days. These seems to be a hotel that riding on its location and was... More 

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New York City, New York
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed yesterday NEW

Located adjacent to the Cape Town International Convention Center, so very convenient for meetings, etc. Easy taxi ride to all local sites. A nice business hotel with a very helpful travel desk and guest services.

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New York City, New York
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Standard Westin product, great meeting space and friendly staff. Love the views form the gym and the club level. The only negative thing I have to say is that the bar staff in the bar upstairs was not friendly or helpful.

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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

Convenient location near by Waterfront where have shops and restaurants. Hotel runs shuttles from/to the Waterfront at no cost. Don't miss the free and safe ride. Even free Wi-Fi. Cleanliness and staff friendliness was wonderful. You will be satisfied over there.

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2 reviews
5 of 5 stars Reviewed yesterday NEW

Excellent hotel with great facilities , internet issues also sorted . Breakfast have a great selection , staff friendly and helpful . Rooms well kept with turn down service offered. Spa facilities great with indoor heated pool in addition to Steam Room, Sauna, Jacuzzi and Gym .

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Danville, California
Top Contributor
148 reviews 148 reviews
41 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Stayed here for 5 nights while on vacation. It is adjacent to the Convention Center. The service was good, and we were on the club floor which included a very nice breakfast and complimentary appetizers/cocktails in the evening. It is definitely good value to upgrade to the club floor. I was refused entry to breakfast on day 1 because I... More 

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phuket
Contributor
20 reviews 20 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Been there during the month of April, had a good stay , however the staff have not been that helpful. Whilst checking out I asked if my points were already registered to my account, the receptionist mentioned very casually yes. But then i was asked by another receptionist if my points were noted ,. She said as she could not... More 

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Addis Abba
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed a lovely stay at the Westin, Cape Town in December and will definitely return! The location is perfect with the city tour bus stop at the corner of the street and it's also not too far from the airport. Lovely secluded outdoor pool and indoor pool with a great view. Having the hairdressers and spa was a big... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Lynn M Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Washington DC, District of Columbia
Top Contributor
141 reviews 141 reviews
27 hotel reviews
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed 1 week ago

The lobby and common areas are nice, early 21st century modern. The room was reasonably large, had a two nice seater desk, and there was a spectacular view of the harbor. The food in the restaurants ranged from really good to disappointing. Prices are not as high as I expected. The elevators are very strange - totally silent (very hard... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Skipper090 Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your stay.... More 

Ellicott City, Maryland
Top Contributor
157 reviews 157 reviews
16 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 1 week ago

Went for business trip. Location was excellent. It is attached to convention center. Hotel has all amenities but service was lacking on our first visit. Much better after returning from franshoek. Beds are best. Club is used as restaurant and very crowded hard to get service and was turned away one morning for breakfast.

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Steve R Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

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