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The Westin Cape Town

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Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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1,494 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (359)
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All months
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is always my first choice when attending a conference at the CTICC. It is extremely convenient and the rooms, spa and views are top class. I wouldnt suggest staying there in big groups however, as I have done recently, as the service level and attitude change drastically.

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Cape Town Central, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

Thank you for the excellent service by the manageress (Meghan) at On 19. Freindly, welcoming and ready to serve. She is an asset to your establishment and you should be proud to have people of her ability working there.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear ContainerSolutions Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Palm Springs, CA
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
1 of 5 stars Reviewed 1 week ago

My partner (SPG Platinum) and I stayed here for 5 days at the end of December. When we arrived after 2p, our room was not ready. We were told that the hotel was full, and although SPG Platinum receive access to the Club lounge, that we would not be allowed to use the club because of "capacity issues." We walked... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear lance92270 Thank you for your review regarding your stay at the Westin Cape Town. Management dealt with the mentioned issue prior to departure. Be well, be Westin Rob Kucera More 

Mumbai
Level Contributor
57 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Westin Cape Town is kept in excellent shape, has some of the benefits I look forward to as a Gold Preferred Guest, and has excellent views of Cape Town from the executive lounge. The check in process was painless and our room was upgraded to a higher floor with a better view. When you need two beds in your... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear HardikSingh Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Cincinnati, Ohio
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Just spent 3 nights at this hotel and I would have to say that is a nice hotel, with good service, wonderful rooms, nice breakfast selection but not so great location. My main complaint ( as well as everyone else's on my group) is the shower temperature control. It fluctuates from cold to boiling constantly which makes taking a shower... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Cincinnati4 Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding the water... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

There is a lot to love about the Westin: (1) There is an excellent valet car parking service. (2) Underfloor heating in the bathrooms for those cold winter days as well as heaters in the rooms. (3) A desk, should you need (as in my case) to open up your laptop to work. (4) The rooms when clean and tidy.... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear TNaidoo Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding WIFI. Please... More 

Sydney
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For a 'city/conference' hotel, this was brilliant. I am always pleased when greeted in the lobby on arrival with a glass of champagne and large bowls full of sweets. The staff were attentive and helpful. The club has amazing views and the gym was well equipped as is the spa - with great value prices too. The waterfront is where... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear A A Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Lake Mary, Florida
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 weeks ago

What a haven in Cape Town! Clean, safe and in a good location. I loved walking into the lobby after a long day of exploring and feeling welcomed (not to forget the fantastic smell of the lobby too!) Everything about my experience at the Westin Cape Town was excellent. I needed a step down converter for my wife and one... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear UCFSU Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Naples, Florida
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This was my third visit to this fantastic hotel, and will not be my last if I can help it. I was first here in 2004 shortly after it opened while it was still branded as a Sheraton, returned in 2007 shortly after it was re-branded as a Westin to see the whales at Hermanus, and this was my first... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Don T Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Pretoria, South Africa
Level Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Westin is a flawless but anonymous conference hotel on the higher end. - Great breakfast on 19th floor. - Nice gym and spa facilities. - Big, well-appointed rooms with a luxury touch in the shape of an in-room Nespresso and ok bathroom products. - Beautiful common areas. - Good wifi, in room as well as common areas. If you... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Adfresa Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

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