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The Westin Cape Town

Certificate of Excellence
Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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1 room 1 adult
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The Westin Cape Town
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1,707 Reviews from our TripAdvisor Community

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Lausanne, Switzerland
Level Contributor
171 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
2 of 5 stars Reviewed yesterday NEW via mobile

Was very much looking forward to my visit to the spa as I had seen all the top rankings it received. Well, all I can say Is that I was very disappointed. Welcome was ok but not as warm as South African hospitality can be. The locker room is rather clean but I was desperate for a glass of water... More 

Helpful?
1 Thank VBNR
Kigali
Level Contributor
12 reviews
11 hotel reviews
4 of 5 stars Reviewed yesterday NEW

I spent 4 nights here for work and found it to be very comfortable. The breakfast has many options for any diet - halal, vegetarian, gluten free, meat lovers - and all quite tasty. The service was overall pretty good and the free shuttle to the V&A Waterfront was a lifesaver. I would definitely stay here again.

Helpful?
Thank Makeda M
Cape Town Central, South Africa
Level Contributor
450 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Shabby uncaring treatment Spa wellness facility worst imaginable Staff inept and not properly trained Lazy and neglectful and could not care less Sure to tense you up rather than relax you I checked out same day

Helpful?
1 Thank 871edieh
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear 871edieh Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding your Spa... More 

Cape Town
Level Contributor
114 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed at the Westin for a week. By the end of the week the staff was greeting me like I'm an old friend... (still with respect, but very welcoming) Here and there there were little things that niggled, but as a whole it was a great experience!

Helpful?
Thank TouristGuideAlbert
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear TouristGuideAlbert Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to cr eate an even better experience for our... More 

Oxford, United Kingdom
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed 8 nights as part of a package to see the test match. On arrival our room wasn't quite ready so our cases were taken care of & we were sat in the bar with a drink. The room was spacious & very clean & tidy. The daily room services was of a very high standard. The room contained... More 

Helpful?
Thank Steve W
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Steve W Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

San Diego, California
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed one night at the Westin before starting our cruise. The hotel was convenient to the waterfront and all the other major attractions in Cape Town. The lobby is spacious and seems new. The room was wonderful with comfortable beds and a very nice bathroom with both a tub and a shower. The SPG executive lounge and breakfast area... More 

Helpful?
Thank joann k
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear joann k Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

London, United Kingdom
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The best Westin I have ever stayed in. Period. My wife and I stayed here for 9 nights on our 10th Anniversary and just got back. I wanted to write this review 3 days into our stay but decided to hold back just in case if anything bad was around the corner. Thankfully, service level rose every single day. This... More 

Helpful?
Thank rakeyshpatel
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear rakeyshpatel Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

North Vancouver, Canada
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We spent 5 nights at the Westin in Capetown during our Honeymoon. We give it 5/5 on service! The club lounge is outstanding. You sit back having your breakfast with unbelievable views of the city and mountains. Being a SPG Platinum i've stayed at a fair amounts of Starwood properties, this location wins my praise in all ways possible. We... More 

Helpful?
Thank CDNBiztraveler2000
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear CDNBiztraveler2000 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Ottawa, Canada
Level Contributor
19 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed 2 nights on start of vacation. Everything about our stay was excellent. Staff were knowledgeable and attention to detail was routine. Club Lounge on 19 offered a great view, great food and fine wines. Free shuttle to the V & A Waterfront is a great bonus. I would highly recommend this hotel

Helpful?
Thank SE_AD_49
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear SE_AD_49 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Los Angeles, California
Level Contributor
190 reviews
186 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Stayed at the Westin Cape Town twice in January and was satisfied with both of my stays. SPG Platinum member treatment was good on both occasions from early check in to late checkout including suite upgrades. The location is good for Cape Town. Easy access to both city center and waterfront. The only drawback was the executive lounge that was... More 

Helpful?
Thank LoyaltyLobby
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear LoyaltyLobby Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

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