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The Westin Cape Town

Certificate of Excellence
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Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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1,450 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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jerusalem
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

First time in Cape Town . We reached the hotel at 2 pm .easy check in all the reception employees are smiling ease of check in . The room was so clean. And bathroom very spacious . Every amenities you need is found . Went to the 19th floor to check the gym , spa , pool with the jacuzzi... More 

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Tiburon, CA
Top Contributor
61 reviews 61 reviews
11 hotel reviews
159 helpful votes 159 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

If you are in Cape Town for the Convention Center there is no better place to stay - the hotel is directly connected to the meeting areas! Nice clean rooms with excellent features. Good service. High prices! Great location. Good restaurant in the hotel.

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Kuala Lumpur
Top Contributor
62 reviews 62 reviews
19 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Although there were a couple of hiccups during my recent stay, generally the Westin lived up to its reputation of being a five star establishment. Situated adjacent to the Cape Town International Convention Centre, the hotel is exceedingly convenient for those attending events at the CPICC. Check in came with a pleasant surprise as our rooms had been upgraded to... More 

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Africa
Senior Contributor
49 reviews 49 reviews
48 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 1 week ago

Great location with great views. Easy access to the CBD, V&A Waterfront, Table Mountain. Easy to see from different locations. Great for business and leisure too. Good and comfortable bed. Big rooms. Nice furniture with simple lines although it's getting old. Parking costs R100 per day. Breakfast on 19th floor was great and so was lunch. Lunch took longer than... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear kkn889 Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding drinks on... More 

Durban, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The Westin Cape Town towers over the foot of the City Bowl, linked to the city’s massive Convention Center. It certainly caters to convention crowds given its size. My standard room was comfortable enough in a standard sort of way. Views looking over the city are sweeping. Bed linens are crisp and I found the feather pillows quite comfortable. The... More 

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear vdme Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding breakfast buffer... More 

Irvine, California
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at the Westin Cape Town in the fall of 2014. It was winter in South Africa and we were greeted with a huge urn of hot, spiced apple cider upon our arrival. That was only the beginning of the best stay we've experienced in any SPG hotels. The staff were welcoming and immediately upgraded us to the club... More 

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Elise R Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Johannesburg, South Africa
Contributor
18 reviews 18 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed 1 night at the Westin as I was visiting WTM Africa at the CTICC. The hotel was great. The valet parking was a dream and extremely convenient. Checkin quick, the lifts never kept me waiting. I really appreciated an upgrade to an executive room. The room was spacious an dwell appointed. The tea and coffee facilities tucked away... More 

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Vanessa S Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This is an amazing hotel and definitely one of the best in Cape Town. It has got a great spread for breakfast, which helps when you have a long day of sightseeing ahead of you. Its located close to the V&A Waterfront which has average shopping but its a great place to grab a beer or just enjoy the views!

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear awes0met0urist Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Brackley, United Kingdom
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Having stayed at the Westin in Cape town many times on business, I was a little concerned about staying during recent our holiday because the lack of any outdoor space for relaxing. However, on check-in I was informed that they have recently added an outdoor pool, excellent news and problem solved! The hotel staff were friendly and efficient. We fortunately... More 

Was this review helpful? Yes 1
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear David_brackley Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

New York NY
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was there during the Jazz festival. Even when fully booked the service was good. The rooms and the bathroom are nice, the executive lounge has a nice view and excellent service. This is a good business hotel but it could lack of the charm that you may want if you are in Cape Town for vacation. Nice full breakfast... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Brooklyntotheworld Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

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