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The Westin Cape Town

5.0 of 5 Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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The Westin Cape Town
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1,333 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Copenhagen, Denmark
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed for some days in a nice modern spacious room with good facilties. The cleaning standard are good with min. 2 cleaning at day. The hotel is close to city center and the Water Front, only 15 min. walk away. Nice and very friendly staff and very good food at breakfast and at the 17 th. Floor restaurant.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Per F Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

I spent 5 marvelous days at this hotel in November and it was a wonderful experience. The rooms offer incredible views of the city and it is a true 5 star hotel with turn down service in the evening. But the most amazing part was the delicious breakfast served free-- with executive lounge privileges-- that is worth every penny of... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear justin a Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

Tel Aviv, Israel
1 review
5 of 5 stars Reviewed 1 week ago

I spent 7 nights at this hotel and had a wonderful experience. The cleanliness of the rooms and hotel in general should be noted as well as the service and the employees’ good attitude they are very polite, always smiling and asking what can they do for you.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear RuthiYahar Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Berkshire,UK
Contributor
11 reviews 11 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at The Westin for a week in November while attending a conference. The hotel is great. The room was spacious, with lots of light, nice coffee making facilities and mini bar. The bathroom area is fantastic, with a separate shower and separate toilet and a big bath. The wifi worked very well. The breakfast buffet is one of... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear goodgar Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Singapore, Singapore
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

I spent five days at this hotel and had a very disappointing experience overall. The staff in the restaurants and the Executive Lounge were friendly and helpful. The spa was also excellent. But what was happening at the front desk, concierge and travel desk? I have no idea but it was not good. The front desk staff was surly and... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Janice A Thank you for your review. Maria, our Rooms Division Manager have made direct contact with you. Be well, be Westin Rob Kucera More 

Johannesburg, Gauteng, South Africa
Contributor
13 reviews 13 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

I stayed here for a single night. I found the parking situation very confusing. I was told to park at the convention centre until I clarified that I was actually attempting to check into the hotel. The staff at reception were good. The room was as expected and clean....not as fancy or modern as at other 4 or 5 star... More 

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Tamlyn D Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

North potomac, MD
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
5 of 5 stars Reviewed 1 week ago

My wife and I stayed at the Westin for 3 nights in December and we could not have asked for a better stay. Our room was spacious and comfortable, and as is the case with other Westins, the bed made for a perfect night's sleep. Our room had a great view of the city and table mountain, and the concierge... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Matt F Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our... More 

jakarta
Senior Contributor
41 reviews 41 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

Alround very very good. Staff were so helpfull. The rooms are very nice and with a good view. The location is good and you can walk around pretty easily from there. If i had to pick one issue it would be the bar area. Not very enticing......

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear jpjakarta Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Senior Contributor
47 reviews 47 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

i was here for business and it is virtually attached to the convention center. Clean, nice rooms, cigar bar, and a free shuttle, (about 10 minute ride)', to the waterfront where there are restaurants, shops, etc. A little touristy down there, and the food is only ok. The restaurant was also ok, nothing special. All in all, perfectly serviceable, comfortable,... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Arlo3k Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More 

Senior Contributor
33 reviews 33 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

We were at the Westin for a conference, so I don't really know how expensive it was. Our room was on the 15th floor, and overlooked the convention center (not so good) but we could also see Table Mountain (very good). Nice, luxurious room; even had heated tile floor in the bath! Breakfast on the 19th floor came with our... More 

Was this review helpful? Yes
The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear JasWilliams Thank you for the positive review of our hotel. We are very happy to know you have enjoyed your time at the Westin and we hope to see you again very soon for your next stay in Cape Town. Be well, be Westin Rob Kucera More 

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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa
Hotel Style:
#13 Spa Hotel in Cape Town Central
#14 Business Hotel in Cape Town Central
#23 Family Hotel in Cape Town Central
#27 Romantic Hotel in Cape Town Central
#32 Luxury Hotel in Cape Town Central

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