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All 104 Cape Town Central hotels

The Westin Cape Town

5.0 of 5 Hotel   |   Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
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Ranked #35 of 104 Hotels in Cape Town Central
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed yesterday
DMEG86 Dubai, United Arab Emirates
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1,297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Dubai, United Arab Emirates
Senior Contributor
37 reviews 37 reviews
29 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

Very centrally located in downtown cape town (you need drive/bus to go to waterfront), adjacent to exhibition centre which is very convenient. I was upgraded to a corner suite on 4th floor which was low but still With a view but room was amazing. I also stayed on 7th floor and you do hear the cars when you're in bed... More

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Providence, Rhode Island
Contributor
18 reviews 18 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Spent a week at this Westin for vacation. It is a great location, and the hotel has excellent customer service. We utilized the concierge service to assist with booking day trips (Table Mountain, Winery Tours, etc.) and they were very helpful. There is a free shuttle that runs every 30 minutes to take you to the V & A Waterfront,... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Hunter1107 Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

Cairo, Egypt
Senior Contributor
47 reviews 47 reviews
47 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Beside having one of the biggest convention centers which makes it perfect for business, it still is a very good holiday getaway. It is located on one end of Long street so it is a walking distance to the main area. They offer free shuttle service every 30 minutes to the Waterfront which is 5 minutes away. Their concierge service... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Hossam_Elgeneidy Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW via mobile

The executive hotel is new, clean and modern. Having hearing safety issues in South Africa before our trip, we have decided to opt for the hotel limousine to pick us up from the airport and the Cape tours for next few days. During the few days in Cape Town, Mansor from the hotel drove us around and he was very... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Yeeweelow Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This was our first time in Capetown and we absolutely loved it! The hotel is close enough to V&A area to walk it and very central to everything. Very good price for what you get! (But bring your own hairdryer, the hotel one dies every 10secs)

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear GlobALLtrotter Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

Washington DC, District of Columbia
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

The Westin Cape Town is approximately 20-25 minutes from the airport, although a trip during morning and evening rush hours can be longer, according to Cape Town locals. The hotel is across the street from the Convention Center and within walking distance of several other hotels. Overall the decor is modern and elegant, with touches of African craftwork throughout, including... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear mchlwch Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

London
Senior Contributor
47 reviews 47 reviews
46 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is linked to the conference centre next door, so it's very convenient if you're attending a conference. It's not too far to walk into town either (although I wouldn't do it at night) and they run a shuttle to the waterfront. The rooms are standard Westin, a decent size and plenty of storage and hanging space. I was... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear SJ13London Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 1 week ago

We visited the Westin recently on a business trip. I've heard a lot about the hotel and was excited to experience it. The location is excellent easily accessible from Cape Town airport and close to the Waterfront. Rooms are very mediocre and the bathrooms and bath products are disappointing. However the views from the club floor is breathtaking. Canapés and... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear NaeemaS Thank you for the wonderful comments regarding your stay at The Westin Cape Town. It is always a special and inspired moment to learn that our guests enjoyed our facilities. Providing our guests with excellent service and creating a positive experience that won’t be forgotten is what we constantly strive towards. We appreciate your comments regarding items left... More

Pretoria, South Africa
Top Contributor
61 reviews 61 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 1 week ago

I think if one has stayed for years in one hotel and are already a Gold member of their loyalty program, then it is not easy to change. For about the last 12 years I have only stayed in Starwood hotels. The Westin Hotel in Cape Town South Africa made me to change my mind and for my last two... More

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear Christo B Thank you for taking time to review The Westin Cape Town. We take all comments and reviews seriously and will do everything we can to resolve all issues mentioned. We apologise that your experience with us did not live up to your expectations - we always want you to stay relaxed and refreshed and to leave us... More

North Wales
Top Contributor
82 reviews 82 reviews
37 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 1 week ago

Fantastic hotel with helpful professional staff. Amazing breakfast. Good location. Great views and food at the 19th floor restaurant. Wonderfully comfortable beds, this hotel goes the extra mile to make your stay perfect. Highly recommend The Westin. I've stayed at the Westin Paris and have to say that Capetown beats it by miles.

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The_Westin_Cape_Town, General Manager at The Westin Cape Town, responded to this review

Dear jopwales Thank you for the amazing review of The Westin Cape Town. Our innovative programmes and instinctive service transform every aspect of your stay into a revitalizing experience and we are dedicated to provide an experience that leaves you feeling better than when you arrived. Your positive comments inspire us to create an even better experience for our guests,... More

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Additional Information about The Westin Cape Town

Address: Lower Long Street | Convention Square, Cape Town Central 8000, South Africa (Formerly Arabella Sheraton Grand Hotel)
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Cape Town 5*
Number of rooms: 483
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Also Known As:
The Westin Cape Town Hotel Cape Town Central
Westin Cape Town
Cape Town Westin
The Westin Cape Town South Africa

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