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The PortsWood

PortsWood Road, PortsWood Square | V&A Waterfront, Cape Town Central 8002, South Africa
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The PortsWood
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Ranked #60 of 106 Hotels in Cape Town Central
A recent review
5 of 5 stars reviewed yesterday
Alan M Brisbane, Australia
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388 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Brisbane, Australia
2 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed here with a group (20) of University students doing a study tour for 12 nights, there is nothing the staff would not do to make our stay a great one down to organising breakfast packs and coffee for the days we had to be out at 5:30 am, the beds were comfortable, the rooms well appointed with built in... More 

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London, United Kingdom
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Great location, lots of restaurants and shopping in the port area, V&A Waterfront! Rooms are cosy and comfortable. BUT Internet is super slow as well as staff ...who does not understand what you need from them and brining it 30 min late or not even bringing... Air-con did not work for warming up the room (european would be cold in... More 

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Galway
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Spent four days in Cape Town and really wanted to be close to the V&A Waterfront this time. The Portswood fitted the bill in every respect. Super spacious comfortable room staff so courteous and friendly. Excellent breakfast buffet. Couldn't be more satisfied with my stay and would definitely return again if in Cape Town. Would highly recommend the restaurant too.... More 

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Charlottesville, Virginia
2 reviews
5 of 5 stars Reviewed 1 week ago

My wife and I spent 13 days visiting Cape Town for a conference and vacation. We stayed at the PortsWood the entire time, and thoroughly enjoyed it. We were greeted every morning with a friendly smile from Sinovuyo, the breakfast room hostess, and then enjoyed a delicious selection of pastries, meats, eggs, fruit and salmon. We received efficient and professional... More 

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Perth, Australia
Level Contributor
62 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Most of the staff are probably the hotel's greatest asset. They were generally accommodating but slightly lacking in either initiative or autonomy. I emailed the hotel beforehand and enquires about an upgrade. They said they couldn't do it and I would have to do it through my travel agent. Upon arrival, they showed me their "show" rooms as I enquired... More 

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Morristown,NJ
Level Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed here while attending a conference and it was a perfectly acceptable hotel. The staff were very friendly and accommodating. The place was clean and the location is great. I only have two complaints. The doors make a lot of noise when they shut - even if you are trying to be quiet. There was also a dearth of... More 

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Washington DC, District of Columbia
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50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean. Good service. Friendly Staff. Best part is the location. Centrally located between the University of Cape Town Business School and the Waterfront. Easy walking distance to shops, restaurants, & attractions.

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JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay with us. We hope to see you again soon. Nabila Ebrahim Guest Relations Officer Portswood Hotel More 

St Austell, United Kingdom
Level Contributor
11 reviews
2 of 5 stars Reviewed 2 weeks ago

On arrival our booked double room turned out to be a twin. At reception they tried to say that booking through some other agent meant that they could not guarantee you would get the room you booked. Eventually they did adapt the room to a double, why couldn't this have been done without argument? Having visited here a few years... More 

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Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff throughout the hotel were good, did they jobs right, but didn't really show an interest in going the extra mile for the guest, who knows if they acted this was to us though since we were a group of 30 college students. The rooms were nice, but the location was definitely the best part of this hotel. Right... More 

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JvanderMerwe, Guest Relations Manager at The PortsWood, responded to this review

Dear Guest Thank you for taking the time to provide us with your valuable feedback and kind words. We are delighted that you enjoyed your stay and hope to welcome you back sooner rather than later. Nabila Ebrahim Guest Relations Officer Portswood Hotel More 

Adelaide
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Portswood Hotel in Cape Town, 22nd – 25th may 2015 I am a travel agent who creates and escorts groups to Africa I originally wanted to book the Commodore Hotel, which is a sister property and right next door to the Portswood, though was told that the Portswood is much better and is probably the best hotel in Cape Town.... More 

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JvanderMerwe, Manager at The PortsWood, responded to this review

Dear Guest, It is with great regret that we read of the terrible experience you had during your most recent stay with us at the PortsWood Hotel. I assure you that we are proud of the service we deliver to all our guests and what you experienced is certainly not our usual standard and also not in line with the... More 

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