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Cape Milner

2a Milner Road | Tamboerskloof, Cape Town Central 8001, South Africa
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132 reviews from our community

Traveler rating
    42
    57
    19
    11
    3
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48
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31
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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SWANSEA
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Recently stayed as part of a large group on cricket tour. A pleasant and modern reception area with polite staff. We were shown to our newly modernised room accessed via several steps. Room was clean and modern and to my liking. However the zircon unit was old fashioned looking and noisy. Bathroom very modern, but with one flaw. The toilet... More 

Was this review helpful? Yes
MBCapeTown, General Manager at Cape Milner, responded to this review

Dear K T Swansea Thank you for your words of appreciation about your recent stay at our hotel. We are delighted to receive your compliments and we will certainly congratulate the team for their service. During breakfast we certainly offer various egg options as well as speciality dishes. I will address this with our breakfast team as you should have... More 

Cape Town Central, South Africa
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Cape Milner on two occasions recently. Our reception was a bit nonchalant. The rooms were pleasant but wooden toilet seats that are chaffed with splinters are not nice. Also has to wade through a sea of people around the pool to get to my room. I would suggest they give the carpets in the public spaces a... More 

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MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Eugene S Thank you for your online review. It is most concerning that your stay did not meet your expectations. I would like to apologise for the slow service in the restaurant. We will address the issue immediately to ensure our GUESTS receive only the best service at all times. The problem you experienced with the toilet set is... More 

1 review
2 of 5 stars Reviewed 3 weeks ago via mobile

Rather eat at an establishment nearby. Food is really bad and overpriced for a hotel of this calibre. You can safely bet on a better meal at half the price around the corner. Accommodation is neat and tidy. Service is on par with similar hotels.

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MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Oraloor, It is extremely disappointing to learn of your recent experience at The Cape Milner. Please accept our sincere apologies for your dining experience. This is definitely not the standard that we pride ourselves on and what we strive to achieve with our food offering and quality. Please contact me at gm@capemilner.com to discuss your meal experience, as we... More 

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
8 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I bought a Groupon to use at the Cape Milner's Tapas bar about 6 weeks ago. The last 2 times I called to make a reservation I was told on both occasions that there was no availability for Groupons on the dates I called for. Since the Groupon is running out in 3 weeks I called to book any Thurs,... More 

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MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Travelbunny9972, It is extremely disappointing to learn of your recent booking experience. Your feedback is important to us and I have discussed this with the Team. We have had an amazing response to the Groupon Promotion that has been running, we have allocated a certain amount of spaces per night so that we are still able to serve our... More 

Houston, Texas
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 18, 2015

This was a nice hotel in Cape Town. Good Location. The rooms were comfortable. I like the restaurant and the outdoor sitting area. The front desk staff were friendly and helpful. I liked that they had a small fitness center and a pool. It was too cold for me to use the pool while I was there but it will... More 

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MBCapeTown, General Manager at Cape Milner, responded to this review

Dear KittiQ, We welcome your feedback regarding your recent stay at The Cape Milner. . Your concerns about the housekeeping service are most certainly not the standard which we strive for. Please accept my sincere apologies and I can assure you that this has been addressed with the team. I hope we will have the opportunity to welcome you back... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed February 1, 2015

A big thank you to Craig and his team at The Cape Milner Hotel for their excellent hospitality as always. Everyone at this hotel is so friendly, helpful and accommodating, with them nothing is too much! It's also such a beautiful venue and so centrally located. Whether you are on a business trip, attend a conference or just go through... More 

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MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Adrienne Thank you for your words of appreciation about your recent stay at our hotel. We are delighted to receive your compliments and we will certainly congratulate the team for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you back to our... More 

Durban, South Africa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 22, 2015

My partner and I stayed at the Cape Milner for 4 nights in early January 2015 - peak season!! What a wonderful hotel, nothing was too much trouble. I am quite fussy so requested extra towels and extra pillows and both were given with a big smile. We were informed that outside locals (non-hotel residents) sometimes utilised the swimming pool... More 

Was this review helpful? Yes 2
MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Deborah, What an amazing review and thank you for the ‘5 out of 5’ score on TripAdvisor. Our passion is to deliver unforgettable service is an absolute priority and it is great to hear that we have delivered! Your praise will be passed onto the team. We hope to welcome you back to the Cape Milner Hotel in the... More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 22, 2015

I know Cape Town well, but recently I had to unexpectedly extend my stay by two weeks. I knew the location, had passed many times, and had heard that it was redecorated. All the staff were very welcoming, from Naeema at Reservations, Jeremy Flowerday, the manager and whoever I interacted with. As I was staying for a long time I... More 

Was this review helpful? Yes 2
MBCapeTown, General Manager at Cape Milner, responded to this review

Dear MichalGra, Thank you for your positive review on tripadvisor and we are delighted that you enjoyed your recent stay with us. Guest service is a passion for us at The Cape Milner, it is great to hear that we are succeeding in meeting our guest expectations. We look forward to welcoming you back to The Cape Milner in the... More 

Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 16, 2015

Great location and good value for money and safe offroad parking which you have to pay for but there's peace of mind. Rooms were very comfortable and clean, but housekeeping could improve a touch. A nice touch was the live band every last Thursday which we got to enjoy during our stay. Lovely view of Table Mountain and Lion's Head... More 

Was this review helpful? Yes 1
MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Leanne, Thank you for taking the time to post your positive feedback after your recent stay with us. I have noted your comment regarding housekeeping inconsistencies and have discussed this with our housekeeping team. Your comments are therefore much appreciated, and we hope to welcome you back to The Cape Milner soon. Kind regards, Natasha Powell General Manager More 

Bethlehem, South Africa
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 14, 2015

This is an amazing hotel - it is beautiful, the staff are professional and friendly, the room was perfect and the view sublime. We had a superb dinner at the restaurant and breakfast was just as good. No problems what so ever - stay there if you can.

Was this review helpful? Yes 1
MBCapeTown, General Manager at Cape Milner, responded to this review

Dear Vicki, From us all at the Cape Milner we are truly grateful for your very positive review of our Hotel posted on TripAdvisor. All staff and myself included feel very humbled by such an endorsement of your experience staying with us and trust that your friends and family will be informed as well as this is the best form... More 

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