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Premier Hotel Cape Manor

1 Marais Road | Sea Point, Cape Town Central 8005, South Africa (Formerly Cape Manor Hotel)
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1 room 1 guest
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Premier Hotel Cape Manor
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242 Reviews from our TripAdvisor Community

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Traveler rating
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    39
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
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Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed 4 days ago NEW

Such a welcoming environment, the staff were excellent, helped out all the time, the room, clean, warm and cosy. And the chef's were a delight with just the perfect attitude and beautiful dishes and delights.

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AlanCampbell2015, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear nomakhayas, Thank you so much for staying with us and for your kind feedback. Our restaurant team is constantly trying to improve all aspects of the dining experience at Premier Hotel Cape Manor and they will be thrilled with your appreciation. We hope to see you again soon. Kind Regards, Alan More 

Johannesburg, South Africa
Level Contributor
102 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
3 of 5 stars Reviewed 1 week ago

This was my 4th stay so I feel I know the hotel pretty well. Probably 3 and 1/2 would be more fair. Arrival ok. Parking is underground and I had to haul bags up myself. I am aware though, that if you stop by the street entrance, on marais road, you can get help. Reception as always quick and friendly.... More 

Was this review helpful? Yes
AlanCampbell2015, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Gary, Many thanks for your in-depth feedback on your experience of Premier Hotel Cape Manor. Your involvement is truly appreciated. Whilst we pride ourselves on our customer focus, I take cognizance of your comments pertaining to the lack of porterage and the noisy housekeeping staff. Please be assured that further training interventions will be undertaken to ensure that our... More 

South Africa
1 review
4 of 5 stars Reviewed 1 week ago

By Martin,Aug 21,2015 The service of the staff was excellent and they went the extra mile with service. I would highly recommend this hotel to anyone wanting quality. The restaurant staff were excellent.

Review collected in partnership with this hotel

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PremierHotelsSocial, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Martin, Thank you so much for your positive feedback. We will pass this on to the service team and look forward to welcoming you back in the near future. More 

Western Cape, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

My stay was as enjoyable as always. Staff are so very friendly. My only complaint is of the towels in the bedrooms. They are a bit worn and threadbare. It does not feel as if softener has been used in the washing. Some of the towels are somewhat stained. Always hope for nice soft fluffy towels in hotels.

Review collected in partnership with this hotel

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AlanCampbell2015, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Vanessa, Many thanks for your feedback, and in particular the glowing praise bestowed upon my Associates. I will be certain to share your favourable comment in this regard. I further take cognizance of your comment pertaining to the quality of our towels, and I am pleased to advise that these have been removed from circulation. Please accept my regrets... More 

Durban, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

the room was great with a view, so we were happy. Just that the room door entrance system broke as it kept rejecting card until we were given the manual key, the disappointing part about that is no one actually came to apologize for that as we couldn't enter the room for at least 10-15 minutes, but the overall stay... More 

Review collected in partnership with this hotel

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AlanCampbell25, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear siyabulelas2015, Many thanks for your feedback, which is most appreciated. Whilst I am delighted that you had a great stay, I am disappointed that my Associates did not display the required level of discipline, angst and concern to address the challenge that you experienced with the bedroom lock device. Please be assured that the necessary corrective training measures will... More 

Johannesburg
1 review
5 of 5 stars Reviewed 2 weeks ago

I stay at Premier Hotel Cape manor at least two nights per month. I love the view from my room, the staff is friendly and helpful, food is delicious and the service outstanding.I prefer staying here than any other hotel or guesthouse in Cape Town.

Review collected in partnership with this hotel

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PremierHotelsSocial, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Jolene, Thank you for your very encouraging praise. We will pass this feedback on to the team and cant wait to welcome you back for your next stay with us. More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

Staff were very friendly, room comfortable, convenient location to the Sea Point Promenade and also nearby shops as well as easy distance to the V&A Waterfront. Would recommend to anyone wanting a stay in Cape Town that is close to all amenities

Review collected in partnership with this hotel

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PremierHotelsSocial, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Rosalind, We are so glad that you enjoyed your stay with us and your recommendation to other travelers is highly appreciated. We hope to welcome you back soon. More 

Pretoria, South Africa
2 reviews
5 of 5 stars Reviewed 3 weeks ago

I can definitely recommend this hotel! Very friendly and helpful staff. The rooms are clean and comfortable. Conveniently located, close to the V & A Waterfront, lovely strolls on the promenade, safe parking... Our room had a stunning sea view. A perfect stay - thanks!

Review collected in partnership with this hotel

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AlanCampbell25, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Lizel, We are thrilled that you enjoyed your time with us and appreciate your feedback and recommendation. We hope to welcome you back to Premier Hotel Cape Manor soon. Yours in hospitality, Alan More 

Johannesburg
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Good care, friendly reception, professional staff, comfortable rooms, free secure parking - what more can I ask for? A colleague and I were there for four days on a business trip and loved the variety of cafes and restaurants in the neighbourhood plus the wonderful seafront promenade.

Review collected in partnership with this hotel

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AlanCampbell25, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Mish, We are thrilled that your were well taken care of and that you had the opportunity to explore the Sea Point area. We hope that we shall see you return soon. Regards, Alan More 

Pietermaritzburg, South Africa
1 review
4 of 5 stars Reviewed 4 weeks ago

Wonderful friendly and helpful reception staff who were always polite and cheery. Room lovely , comfortable and clean and airy. Cleaning staff seem to be invisible - you just see the results of their work but not them ! Only criticism restaurant service a little slow

Review collected in partnership with this hotel

Was this review helpful? Yes
AlanCampbell25, Brand Manager at Premier Hotel Cape Manor, responded to this review

Dear Julie, Thank you for your wonderful feedback. We will congratulate our housekeeping and reception teams. I have spoken to our Food & Beverage Manager about your feedback regarding the speed of service in our restaurant and apologize for any delays you may have experienced - it is certainly an area of constant focus for us as we endeavor to... More 

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