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Mount Nelson Hotel by Orient-Express

5.0 of 5
76 Orange Street | Gardens, Cape Town Central 8001, South Africa
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Mount Nelson Hotel by Orient-Express
Ranked #15 of 121 hotels in Cape Town Central
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512 reviews from our community

Traveler rating
    416
    55
    24
    9
    8
See reviews for
Families
82
 
Couples
243
 
Solo
20
 
Business
79
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Cadillac, MI
Top Contributor
54 reviews 54 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 5, 2013 via mobile

My wife and I met a friend in Cape Town for lunch at the Mount Nelson and ended up staying for the night. The ambiance is fantastic! We experienced high tea after lunch and then were off to see more of Cape Town. We returned to the wonderful atmosphere and staff of the Mount Nelson for a wonderful and restful... More

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Berne
Top Contributor
91 reviews 91 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed May 1, 2013

I just had the pleasure to stay at the Mount Nelson for 3 days and really enjoyed it. I stayed in one of the renovated rooms in the annex, and they are beautiful. What I especially enjoyed is the garden. From the small balcony of my room, I could enjoy it, and at night, the lights, the palm trees, the... More

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See 13 more reviews by nathalieyes for Cape Town Central
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 1, 2013

Having always stayed in rented villas by the beach in Cape Town I was sceptical about going to a hotel in the middle of town but my fiancé and I were blown away by the hotel. From arrival to departure, the staff were magnificent and the quality of the hotel unquestionable. We would definitely return.

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Issaquah, Washington
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed April 30, 2013

With Table Mountain as a backdrop, this historic hotel has so much potential, but it fails to meet expectations. Built on land formerly used for slave and horse auctions the Mount Nelson was the first hotel to offer hot and cold running water in South Africa… today service lacks. As one example when it came to cleaning our room (or... More

Was this review helpful? Yes 2
See 6 more reviews by Safari_Tim for Cape Town Central
Xavier L, General Manager at Mount Nelson Hotel by Orient-Express, responded to this review
May 10, 2013

Please accept our sincere apologies regarding the services issues and happy that you enjoyed the afternoon tea. Just a few clarifications further to your review. Our courtesy car, the Prius which is a hybrid car (and hence eco-friendly unlike Mercedes and BMW), offers complimentary transfers to Camps Bay, Table Mountain as well as to the Waterfront. Mercedes, and other luxury... More

Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed April 29, 2013

We recently stayed at "The Nelly" for our 50th anniversary. Having stayed in many 5 star hotels we were expecting good things. All I can say is from the fabulous welcome in reception to our checking out that everything was perfect! All the staff were polite yet very friendly and obviuosly well trained. Yes - the hotel is Colonial in... More

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Melbourne, Australia
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 26, 2013

We held a meeting for over 100 people at the hotel and the venue was universally enjoyed. The rooms were delightful in a charming style. The breakfast buffet and the buffet lunches in the Oasis restaurant were outstanding. Nothing was too much trouble at this hotel and I would love to stay there again for pleasure instead of business. The... More

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See 2 more reviews by JMW66 for Cape Town Central
Gilford, New Hampshire
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 23, 2013

This has been our go-to hotel in Cape Town, but my most recent visit has left me thinking about finding a new spot. We haven't been here in 5 years and there have been a couple of cost saving measures put in place that have made the stay a little disappointing. First, the hotel now shuts down some of their... More

Was this review helpful? Yes 1
See 2 more reviews by catie3 for Cape Town Central
Xavier L, General Manager at Mount Nelson Hotel by Orient-Express, responded to this review
May 1, 2013

Thank you for choosing the Mount Nelson Hotel once more during your recent visit to Cape Town. Our property has close to 200 rooms and during the months with less demand, we do close the Tauton and Hoff Villa wings which have only 10 rooms. If you do plan on coming back in the future, please contact me directly and... More

Honolulu, Hawaii
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 22, 2013

This is by far the best hotel staff my family has ever experienced. My daughter loved that they would have her favorite cup of hot chocolate in front of her, seconds after sitting down. She giggled every morning feeling important like in the movies! The buffet breakfast was by far the best breakfast in the World. We never missed breakfast!... More

Was this review helpful? Yes 1
See 9 more reviews by Hawaiian555 for Cape Town Central
Greenville, South Carolina
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 20, 2013

This was the first hotel we checked into after traveling for some 20 plus hours from D.C. Just entering the property through the large white columns was impressive, the grounds beautiful. The check-in was flawless, with bellhops ready to help us wary travelers to our rooms. The rooms were beautifully appointed, huge windows overlooking the gardens. In the mornings, we... More

Was this review helpful? Yes 1
See 5 more reviews by scgirl34 for Cape Town Central
Port Elizabeth, South Africa
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2013

We went there for morning tea - tried out 3 different teas - they served savoury as well as delicious cakes. You never felt that they were rushing you. A thoroughly enjoyable experience. Will go back to try their afternoon tea next time we're in Cape Town.

Was this review helpful? Yes 1
See 4 more reviews by 427sue for Cape Town Central
 
 
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Hotel Summarization (Beta)

What travelers say

  • Afternoon tea(27)
  • South Africa(11)
  • Oasis restaurant(5)
  • Very good(5)

Additional Information about Mount Nelson Hotel by Orient-Express

Address: 76 Orange Street | Gardens, Cape Town Central 8001, South Africa
Phone Number:
Region: South Africa > Western Cape > Cape Town > Cape Town Central
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Cape Town Central
#7 Romantic Hotels in Cape Town Central
#8 Family Hotels in Cape Town Central
#14 Luxury Hotels in Cape Town Central
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Set in the vibrant heart of Cape Town, Mount Nelson Hotel offers easy access to all that’s happening in this dynamic city. Enjoying a superb location at the foot of Table Mountain, and just a short stroll from downtown, Mount Nelson Hotel offers the perfect combination of leafy tranquillity and contemporary buzz.Whether dining on exotic Cape cuisine, soaking up the sun on any of the stunning beaches nearby or getting ready to stroll down fashionable Kloof Street, guests have the ideal central base from which to discover this exhilarating city. ... more   less 
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Also Known As:
Mount Nelson Cape Town
Hotel Mount Nelson
Mount Nelson Hotel By Orient-Express Cape Town, South Africa

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Mount Nelson Hotel by Orient-Express
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