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Hotel class 5.0 of 5
76 Orange Street | Gardens, Cape Town 8001, South Africa
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Reviews you can trust

91% Recommend
4.5 of 5 stars 127 reviews
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All (127)
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5 of 5 stars
Return2africa   1 contribution
East Coast
Nov 11, 2009 | Trip type: Couples New

We stayed at the Mont Nelson for 6 nights. We received a room upgrade thanks to having booked through American Express travel and our room rate included breakfast which was excellent. The room was spacious and comfortable. The concierge was extremely helpful and guided us to a number of delicious restaurants. We hired a private tour through the concierge and... more

Delightful
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5 of 5 stars
veranda77   2 contributions
Manchester, United Kingdom
Nov 6, 2009 | Trip type: Couples New

This is an absolutely superb hotel. We stayed for 9 nights in October and had a fantastic time. The staff are first class, very friendly, helpful and attentive. Our room was well presented and clean, with a very comfortable bed. We enjoyed breakfast and dipped into afternoon tea on more than one occasion, resistance to that gorgeous buffet is futile.... more

Shocking
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1 of 5 stars
sd1968   15 contributions
Herts
Oct 30, 2009 | Trip type: Couples
0/1 found this review helpful

Went for dinner - with my wife - 7 years after our last (favourable) visit. Awful dinner. This place is a global brand - the Rolls Royce of South Africa - and it needs a BMW to rescue it. Terrible service, staff unable to interact, 20 minutes between glass fills, incorrect starters attempted to be delivered twice. Chef came out... more

Management response from
NickSeewer, Nick Seewer, Managing Director

Dear Sir, Thank you for taking the time to write a review of our establishment. We take our guests comments extremely seriously and make use of all constructive criticism to improve levels of service, hospitality and atmosphere. Our service standards have been impacted recently with the loss of both our restaurant manager and assistant. Although we accept that this is...

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4 of 5 stars
lawtraveller56   6 contributions
Pleasant Ridge, Michigan
Oct 22, 2009 | Trip type: Solo travel

This hotel is near several of the national museums and is a great stop for formal high tea. The service was perfect, food was great and the setting is right out of a movie. more

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4 of 5 stars
carocha   9 contributions
carocha
Oct 1, 2009 | Trip type: Couples

We stayed at the mount nelson for a week as part of our South Africa trip. All in it was lovely the pool was fantatstic and it made for a great base for all that cape town has to offer. The hotel is clearly a bit of a colonial relic and the decor reflects this which you will either find... more

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5 of 5 stars
JCofNOA   1 contribution
Redmond, WA
Sep 29, 2009 | Trip type: Business
1/2 found this review helpful

I've been around the world in many different hotels, but this is probably the only review I'll write for any hotel in Cape Town. NONE compare to the level of service, friendliness and fare you'll get at Mount Nelson. From the moment we arrived, porters were handling our bags, big deal, right? Well, when's the last time a Porter looked... more

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5 of 5 stars
touristSheffield   7 contributions
sheffield
Aug 30, 2009 | Trip type: Friends getaway
1/1 found this review helpful

from the moment we arrived- first class service. Staff went out of their way to help and book trips, taxis. complementary cars etc. The room (209) was huge, comfy and with a view of Tble Mt. Afternoon tea was a real treat And we got a bargain by booking months before highly recommened more

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5 of 5 stars
BelfastTaxman   24 contributions
Belfast
Aug 26, 2009 | Trip type: Couples
1/1 found this review helpful

A return journey to The Mount Nelson (my third time there) and all was as wonderful as before. I think the greatest asset the hotel has is its consistency and that comes primarily from continuity of staff many of whom have been there for years. What is more is that they seem to have memories like elephants. To be greeted... more

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5 of 5 stars
ciaraecosse   1 contribution
uk
Aug 20, 2009
1/1 found this review helpful

Beautiful hotel in truely remarkable settings, Customer service and the staff willingness to assist you with any queries can not be faulted, highest degree of praise for every member, a remarkable holiday!! hotel very much recommended!! more

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5 of 5 stars
Josh1295   11 contributions
Sydney,Australia
Aug 17, 2009 | Trip type: Business
1/1 found this review helpful

I last stayed at this wonderful hotel in 1977. It was a great experience then and it remains a memorable experience today. Cannot be faulted in any way. Just superb. Tried the afternoon tea as we had been to a couple of famous places in London for similar and wanted to compare notes. Michael Winner was right - this is... more

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Mount Nelson Hotel Also Known As

  • Mount Nelson Cape Town
  • Hotel Mount Nelson
Address: 76 Orange Street | Gardens, Cape Town 8001, South Africa