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BEST WESTERN Cape Suites Hotel

3.0 of 5 Corner of De Villiers & Constitution | Zonnebloem, Cape Town Central 8002, South Africa
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BEST WESTERN Cape Suites Hotel
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141 reviews from our community

Traveler rating
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    36
    13
    13
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40
23
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durban, South Africa
1 review
4 of 5 stars Reviewed 5 days ago NEW

The Managers are friendly, sincere and extremely professional. The location is good and close to all the tourist attractions. Transport is readily available. Stunning swimming pool and the breakfasts are divine.

Review collected in partnership with Best Western

Was this review helpful? Yes
Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear John V, Thank you for the positive feedback. We are happy to hear that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all of our guest’s comments highly as it is important for improving our services and product. We hope to welcome you back soon. Thank you once again for sharing your experience. Kind... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

The suite was very spacious (3 separate bedrooms, 1 with en suite) and well-equipped with appliances. It was a bit dark and the suite could do with sprucing up in terms of decor. Also, on one of the days of our stay, we'd been out for most of the day and our room only got cleaned when we returned. This... More 

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Rozanne M, Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back soon. Thank you once... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

THIS IS NOT A 3 STAR HOTEL - Dirty rooms, does not look like the pictures - The main gate and the chain they use at entrance make so much noise it keeps you awake all night. - Staff shouting to each other in the middle of the night and keep customers awake - pool is dirty, playground broken -... More 

Was this review helpful? Yes
Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Jan B, Thank you for taking the time in writing this review. We value all our guests' comments as these assist us greatly in improving our products and services. We do apologize profusely once again that your experience at the Best Western Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

One really feels on holiday at Best Western, make sure you have the breakfast if you're a big eater!!! Both Pools are awesome, the rear pool even more so with table mountain towering awesome pool sun-downers I had there and and an opportunity to meet the overseas visitors living at the Hotel and telling them how much better we are... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Mthokozisi N, Thank you for the positive feedback. We are happy to hear that you enjoyed your stay at the BEST WESTERN Cape Suites Hotel . We value all of our guest’s comments highly as it is important for improving our services and product. We hope to welcome you back soon. Thank you once again for sharing your experience.... More 

Cape Town
1 review
1 of 5 stars Reviewed 3 weeks ago

Checked into BW Cape Town on the 23rd December and it was a huge let down! There is no way this is a 3 star hotel. We stayed in the BW in La Jolla and the BW Tuscan in San Franciso. These were both 3.5 stars and were great. This is a dump. It's old and depressing, noisy and poorly... More 

Was this review helpful? Yes
Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear InkyDee, Thank you for taking the time in writing this review. We value all our guests' comments as these assist us greatly in improving our products and services. We do apologize profusely once again that your experience at The Best Western Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to change... More 

Pocomoke City, Maryland
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 12, 2014

The hotel was a good distance from the city center, but they offered a free shuttle to the V & A waterfront. They also offered a free shuttle to the airport which was good. They had a very helpful staff.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Lumbearjack, Thank you for the positive feedback. We are happy to hear that you enjoyed your stay at the BEST WESTERN Cape Suites Hotel. We value all of our guest’s comments highly as it is important for improving our services and product. We hope to welcome you back soon. Thank you once again for sharing your experience. Kind Regards... More 

NY
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 3, 2014

My family and I spend nine awful days at the Best Western situate in District Six in Cape Town. The hotel also houses students , which means it is a 24 hour frat party zone. W could not get a wink the first night so we asked to be moved to a diff room but that didn't help. Very noisy.... More 

Was this review helpful? Yes 1
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Thank you for taking the time in writing this review. We value all of our guest’s comments highly as it is important for improving our services and product. We do apologize profusely once again that your experience at the BEST WESTERN Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to change your... More 

Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 15, 2014

Our experience at this hotel was quite mixed. My lasting impression is that this hotel is for younger budget travellers looking for a reasonable location in Cape Town but not wanting to stay near the beach. The hotel's reception staff were very friendly and helpful. A mistake that saw our family of 11 spread across 3 apartments was compensated with... More 

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Jaguar08, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you... More 

Koping, Sweden
Senior Contributor
29 reviews 29 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed October 30, 2014

I'm a regular at this hotel. Have stayed over fifteen times (should have written this review much earlier). I like this place because it doesn't feel like a "hotel". Since I travel more than two weeks every month, I like to stay at places that are a bit informal. They have picked me up every time without fail from the... More 

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Sanjay V, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope... More 

Memphis, Tennessee
Top Contributor
72 reviews 72 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed October 20, 2014

These are apartments, not really hotel rooms. The rooms do not look very much like what is advertised but they met our needs in the most basic of ways. We booked two rooms but were given only one room, however, our travel agent did refund us the difference. The beds were comfortable and the size of the rooms were large... More 

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear carlaroseberry, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in... More 

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Additional Information about BEST WESTERN Cape Suites Hotel

Address: Corner of De Villiers & Constitution | Zonnebloem, Cape Town Central 8002, South Africa
Phone Number:
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Cape Suites Hotel 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Best Western Cape Hotel Cape Town Central
Best Western Cape Town
Cape Town Best Western
BEST WESTERN Cape Suites Hotel Cape Town, South Africa

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