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BEST WESTERN Cape Suites Hotel

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Corner of De Villiers & Constitution | Zonnebloem, Cape Town Central 8002, South Africa
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BEST WESTERN Cape Suites Hotel
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BEST WESTERN Cape Suites Hotel
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150 reviews from our community

Traveler rating
    38
    46
    38
    14
    14
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42
25
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32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Roodepoort, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 15, 2015

The service is good. the rooms are very clean and big. They allowed me ro check in early without hassles. Staff is friendly and breakfast good. Can be a bit noisy from fellow patrons and staff at night. However I still managed to rest out well.

Was this review helpful? Yes 1
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed February 15, 2015 via mobile

If not, there are plenty of better options. Run down, noisy, marginal location and not particularly cheap. The breakfast is decent, but that's small praise indeed. Plenty of reasonably priced accomodations in Cape Town, this is nothing special unless you have to house a large group on a budget.

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Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Tony E, Thank you for taking the time in writing this review. We value all our guests' comments as these assist us greatly in improving our products and services. We do apologize profusely once again that your experience at the Best Western Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to... More 

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Eastleigh, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

We stayed for 3 weeks got nothing other than good things to say everyone is so helpful, we had a lovely stay clean rooms free transport, we did have probs sometimes wifi but we went and used hotel computer as they provide 2 for all to use.

Was this review helpful? Yes 1
Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Lesley H, We are happy to learn that you enjoyed your stay at Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More 

Denver, Colorado
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
33 helpful votes 33 helpful votes
1 of 5 stars Reviewed February 3, 2015

This place is a DUMP!!! All of this happened in the first 24 hours of our stay here. The phone line out of the hotel has been turned off. The WiFi is off most of the time (which the front desk when questioned later says that is not working for them either!) There are 2 homeless guys sleeping next to... More 

Was this review helpful? Yes 2
uk
Senior Contributor
28 reviews 28 reviews
24 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 3, 2015

We booked a 3 bedroom apt for 5 persons (parents and grown up kids) which proved ideal. The apt was spacious, one bedroom en suite( for the oldies), with a/c and beds changed every other day. Breakfast was superb; juices, fruit, cereals, yoghurt and full English (with freshly prepared eggs etc.) if desired. There were two pools with few loungers... More 

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Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear abercraverfc, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More 

Cedar Crest
Top Contributor
167 reviews 167 reviews
121 hotel reviews
191 helpful votes 191 helpful votes
5 of 5 stars Reviewed January 26, 2015

We spent one night at the Best Western Suites in Cape Town before an international flight. We pre-arranged a complimentary transfer from the airport. Once we arrived at the hotel, we were able to arrange for our complementary return transfer back to the airport. We booked a very spacious apartment. It had two bedrooms, one bathroom, a dining area and... More 

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Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear ExcellentAdventures, We are happy to learn that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all our guests' comments as these assist us greatly in improving our products and services. Thank you for sharing your experience. We hope to welcome you back soon. Kind regards, Management More 

Durban, South Africa
1 review
4 of 5 stars Reviewed January 21, 2015

The Managers are friendly, sincere and extremely professional. The location is good and close to all the tourist attractions. Transport is readily available. Stunning swimming pool and the breakfasts are divine.

Review collected in partnership with Best Western

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Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear John V, Thank you for the positive feedback. We are happy to hear that you enjoyed your stay at the Best Western Cape Suites Hotel. We value all of our guest’s comments highly as it is important for improving our services and product. We hope to welcome you back soon. Thank you once again for sharing your experience. Kind... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed January 17, 2015

The suite was very spacious (3 separate bedrooms, 1 with en suite) and well-equipped with appliances. It was a bit dark and the suite could do with sprucing up in terms of decor. Also, on one of the days of our stay, we'd been out for most of the day and our room only got cleaned when we returned. This... More 

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BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Rozanne M, Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back soon. Thank you once... More 

1 review
1 of 5 stars Reviewed January 10, 2015

THIS IS NOT A 3 STAR HOTEL - Dirty rooms, does not look like the pictures - The main gate and the chain they use at entrance make so much noise it keeps you awake all night. - Staff shouting to each other in the middle of the night and keep customers awake - pool is dirty, playground broken -... More 

Was this review helpful? Yes
Ma-Afrika, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Jan B, Thank you for taking the time in writing this review. We value all our guests' comments as these assist us greatly in improving our products and services. We do apologize profusely once again that your experience at the Best Western Cape Suites Hotel did not exceed your expectations. We hope you will grant us the opportunity to... More 

Cape Town, South Africa
1 review
5 of 5 stars Reviewed January 5, 2015

One really feels on holiday at Best Western, make sure you have the breakfast if you're a big eater!!! Both Pools are awesome, the rear pool even more so with table mountain towering awesome pool sun-downers I had there and and an opportunity to meet the overseas visitors living at the Hotel and telling them how much better we are... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWCSH, Manager at BEST WESTERN Cape Suites Hotel, responded to this review

Dear Mthokozisi N, Thank you for the positive feedback. We are happy to hear that you enjoyed your stay at the BEST WESTERN Cape Suites Hotel . We value all of our guest’s comments highly as it is important for improving our services and product. We hope to welcome you back soon. Thank you once again for sharing your experience.... More 

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