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Queen Victoria Hotel

Travelers' Choice award winner
Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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459 Reviews from our TripAdvisor Community

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Traveler rating
    365
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48
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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    (459)
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Edmonton, Canada
Level Contributor
770 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 386 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We loved this location near the V & A waterfront. From the reception desk, to the housekeeping staff to the restaurant servers we received exceptional service. The hotel is just the right size so that that staff know your name. We stayed here for three days and found the location, ease of getting around, the number of nearby restaurants, shops... More 

Was this review helpful? Yes
Seville, Spain
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and i spent 5 night there on our honeymonn. The hotel is really beautiful with big rooms. The staff are really kind. It is excellent located next to the malls but on a quiet street. There is a piano bar and a restaurant (too slow service). Breakfast is amazing (best i ever tried on a hotel). Free wifi.... More 

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Sydney, Australia
Level Contributor
36 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Queen Victoria Hotel for three nights as a first stop on our holiday. The hotel is well located just a short stroll to the V & A waterfront. Perfect for tourists wanting to be close to popular attractions, shopping and decent restaurants. The rooms are nicely decorated, comfortable and clean. They are quite large, with decently... More 

Was this review helpful? Yes
Voorhees, New Jersey
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

There is not one person at this hotel, who does not have a "can make it happen" attitude. So glad we chose this small, romantic, perfectly located hotel. The front desk was so helpful with the few glitches in our itinerary (not there fault), and Mel and Zara were always there with smiles when we returned. We thank you for... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear MikeFrankel, Thank you for your lovely review after you recent visit to Cape Town. It was our pleasure looking after you and ensuring that you got to see all the amazing sites that Cape Town has to offer. Zara and Mo are great assets to the team and they send their best regards. We look forward to welcoming you... More 

Pretoria, South Africa
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hotel is situated at a close walking distance from the V&A Waterfront which makes it very convenient for visitors as you do not have to bother about parking. The room was acceptable although for a premium suite I expected a little bigger room. The excellent service more that made up for this. We were very impressed with the service... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Ray B, Thank you for your wonderful review on Tripadvisor. We appreciate you taking the time to let us know about your stay. We are happy to hear you had a wonderful time with us. We look forward to welcoming you back, so on your next visit please do reach out to reservations@newmarkhotels.com so that we can make your... More 

Minneapolis, Minnesota
Level Contributor
91 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Upon arriving at the Queen Vic after 24 hours of exhausting travel, we were greeted with a friendly and warm, "Welcome Home." It certainly wasn't like my home, because some one else cleaned my room every day, left me a bedside dessert every night, and cooked me a delicious breakfast with really good coffee every morning. I was sad to... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Sherri and Brandon, We cannot even begin to thank you for taking the time to write such a lovely review for future travellers. We are thrilled to hear that you received the very best service during your stay. Our staff love to go out of their way to make your stay one you will not soon forget and reading... More 

Greater London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was my second visit to the Queen Victoria and I was bowled over the first time. This time I think the service was even better! I met the new Manager who was charming and clearly runs a very smooth ship. We were greeted throughout our stay by such friendly and charming staff. Our room was huge for a city... More 

Was this review helpful? Yes 2
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Amanda E, Thank you for your lovey feedback after your recent 2nd visit to the Queen Victoria Hotel. It was a pleasure meeting you and I am glad to read that we surpassed your expectations. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do reach... More 

London, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My partner and I stayed at the Queen Victoria Hotel in September 2014, so this review is long-intended but late in coming! We spent five nights at the hotel, and it is probably the best city hotel I have ever stayed in. Right from arrival, when we were greeted at the airport by the hotel's driver, until we left on... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Owl_86 Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. We pride ourselves on delivering personalized attention to our guests and I'm delighted to read you experienced the true Queen Victoria service. We look forward to welcoming you back again soon to create another memorable experience with us,... More 

Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 25, 2015

The Queen Victoria Hotel is conveniently located near the waterfront of Cape Town, with in walking distance to many of the sites and eateries that CT has to offer. The staff of the QV is amazing, especially Curtis at the front desk and Eileen in the restaurant. The entire staff was very nice and always said hello or goodbye whether... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Brinn16, Thank you for taking the time to write such a lovely review on your recent stay and am glad to read that you got to enjoy all the experiences that Cape Town has to offer. We look forward to welcoming you back again soon to spend some more time with us, so on your next visit please do... More 

Manhattan, Kansas, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed June 23, 2015

This hotel was by far my absolute favorite hotel and after visiting over 50 countries, I have a lot to compare it to. The hotel was warm, welcoming and people were personable. The conversations were genuine and they didn't feel like they were just out for a good tip. My friend ended up leaving his passports in his safe (we... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Jessica M, Thank you for your wonderful review! I am delighted that you enjoyed your recent stay with us and that you got to experience the true hospitality and service that we pride ourselves on. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do reach... More 

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