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Queen Victoria Hotel

Travelers' Choice award winner
Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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Best prices for: 1 room 1 guest
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Queen Victoria Hotel
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Queen Victoria Hotel
Queen Victoria Hotel
Queen Victoria Hotel
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433 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Lewes, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is so good, it is difficult to see how it could be improved upon. The welcome was first class with Reception correctly guessing our name when we arrived at 19 30 and we were offered a drink before being taken to our room. We were upgraded to a mini- suite (room 1213) and it was perfect for our... More 

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Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed 4 days ago NEW

If you are looking for the perfect hotel in the perfect location in Cape Town, the Queen Victoria Hotel is your place. It is situated on the hill overlooking the Waterfront and with unspoilt views of the iconic Table Mountain. Service through out our stay was fantastic with friendly and efficient staff every where. The rooms are more than comfortable,... More 

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Lancashire
Contributor
17 reviews 17 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed one night in a premium double on our way back to the UK. On arrival we were greeted with a very warm welcome by the hotel staff and given refreshing complimentary drink, a nice touch after a long journey from our base in Knysna. We were taken to our room which was enormous and very... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear McMinus, Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. I'm happy to hear you enjoyed your stay with us and that you experienced our personalized attention to guests that we pride ourselves on. We look forward to welcoming you back again soon to create another memorable experience... More 

Huddersfield, United Kingdom
Top Contributor
148 reviews 148 reviews
29 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Queen Victoria is very high standard, quiet and perfectly placed to visit the sites of Cape Town. The staff are friendly and efficient. We do enjoy staying here as it is stylish, relaxed with great rooms--so comfortable. It is so different from most city hotels. Plus the gardens are a great way to relax away from the busy Waterfront.... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear susieQ321_12, I am delighted to read that you enjoyed your stay with us at the Queen Victoria Hotel. My Team and I take great pleasure in reading such positive reviews and great pride in sharing our truly South African hospitality with you. We look forward to welcoming you back again soon to create another memorable experience with us, so... More 

Liverpool
Senior Contributor
45 reviews 45 reviews
12 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I were due to stay at the Victoria & Alfred Hotel but we were told on arrival that we were being 'upgraded' to the Queen Victoria. I am always a little sceptical if this happens but we were not disappointed. You have access to all three hotels in the Newark chain, the V&A, the Dockhouse & the... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Judrop, Thank you for your wonderful review and your kind words with regards to your most recent visit to the Queen Victoria Hotel. I am delighted to hear that you enjoyed your stay with us and that our team treated you to our truly South African hospitality. I will most certainly pass your kind words on to MO, as... More 

Dorchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed on our southern Africa tour with my husband. Stayed two nights, wonderful location. Away from the busy waterfront but near shops and restaurants. Staff were helpful, the bartender was so pleasant. Great rooms, amazing shower. The meals were good, although service wasn't always. Overall it was a great stay.

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear merrymar250, Thank you for taking the time to write such a wonderful review after your recent stay with us. I am glad to read that you enjoyed all the Queen Victoria Hotel has to offer. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do reach... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed March 14, 2015 via mobile

As a frequent visitor to Cape Town always wanted to try Queen Victoria which is part of the Newark Group. Their restaurant Dash is incredible so based on the quality of food and service I thought this would extend to the hotel.. Wrong. Miscommunication between staff is one of the biggest issues here & we experienced a few niggles here... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Glutenfree_essex, We are truly saddened to read this review and that your experience at the Queen Victoria Hotel was not what you expected it to be. This is certainly not the standard we adhere to and we strive for faultless service and to read that you did not receive that experience is sad to read. I would like to... More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 7, 2015

Recently stayed 4 nights, I was part of a big group of people travelling. The location is perfect, kind of tucked away from the bustling waterfront but still just a 2 minute walk away from restaurants and shops. Staff were all helpful and genuine, a big shout out to Lawrence the bartender who was very patient and accommodating :) I... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear seannevo, Thank you for taking the time to write such a wonderful review after your recent stay with us. I am glad to read that you enjoyed all that the Queen Victoria Hotel has to offer. Lawrence sends his best regards. We look forward to welcoming you back again soon to create another memorable experience with us, so on... More 

Senior Contributor
31 reviews 31 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 27, 2015

My wife and I stayed here for 4 nights. The hotel and staff were excellent and having the use of the Dock House and the V&A hotels provide just about every amenity you can think of. The restaurant is also superb The only one downside was our room 1104 was next to the kitchen which was occasionally a little noisy

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Ian B, Thank you for taking the time to write such a wonderful review after your recent visit with us. We are very happy to read that you enjoyed your stay with us and all that the Queen Victoria Hotel has to offer. We look forward to welcoming you back again soon to create another memorable experience with us,... More 

Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 21, 2015 via mobile

Location is amazing. Just a 2 min walk to the waterfront. Views are amazing too from the room. You can see table mountain. People are very very friendly. Amazing staff. We had some issues with our luggage arriving and the staff were unbelievably helpful in tracking our luggage down. The red taurant in the hotel is an absolute gem. One... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear KeepTraveling_12, Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. I'm happy to hear you enjoyed your stay with us and that you experienced our personalized attention to guests that we pride ourselves on. We look forward to welcoming you back again soon to create another memorable experience... More 

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