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Queen Victoria Hotel

5.0 of 5 Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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Queen Victoria Hotel
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Queen Victoria Hotel
Queen Victoria Hotel
Queen Victoria Hotel
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380 reviews from our community

Traveler rating
    305
    59
    9
    2
    5
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38
223
10
41
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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1 review
5 of 5 stars Reviewed yesterday NEW

We stayed at the Queen Victoria Hotel as our first stop on a 40th anniversary trip around the world. We can't say enough good things about our stay. This was our first time in Cape Town and the concierge staff was extraordinarily helpful in helping us plan everything we did. From the manager, Mr. Vroom, on down the staff was... More

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Lamberhurst, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We spent 4 nights at this great hotel, staff are incredibly helpful , rooms are immaculately clean, We could not recommend this hotel enough. Within the hotel is the Dash restaurant, this is amazing, check out the reviews of this

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear SeptemberSeven2014, Thank you for taking the time to review the Queen Victoria Hotel for future travellers. I am certainly glad to read that you enjoyed all that our lovely hotel has to offer. We pride ourselves on our staff and im glad that lived up to the reputation. We look forward to welcoming you back, so on your next... More

Lagos, Nigeria
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I stayed at the Queen Victoria Hotel for 4 nights at the beginning of November, whilst attending the 2014 Africa Oil Week. My first impressions of the hotel were negative. I had ordered an airport transfer while making my on-line booking and this was reflected in my e-mail confirmation along with the cost of the transfer. However, the hotel did... More

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear MinskiK, First, may I sincerely apologise for the service you received during your recent stay. Thank you for taking the time to give us this feedback as it is the only way we can improve on our service. We would like to assure you that this is not the normal standard of the Queen Victoria Hotel. We always strive... More

Boston, Massachusetts, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Queen Victoria in August of 2014. We had an absolutely wonderful time. The location is excellent; right next to the V&A Waterfront which has shops and a few restaurants. Though we did end up taking Uber to other areas of the city where the nicer restaurants are located (all were less than 10 mins and cost... More

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Tony H, Thank you for your lovely feedback on your recent visit to the QUeen Victoria Hotel. It is a great base in Cape Town and im glad you got to experience that as well as all our friendly staff. We look forward to welcoming you back, so on your next visit please do reach out to reservations@newmarkhotels.com so... More

Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed here for four nights, and the experience couldn't be better. The location is perfect, the staff were friendly, efficient and helpful, and the room with it's view of Table Mountain from the balcony was wonderful. Can't comment on the food as we didn't eat here (We planned to, but the variety and choice of restaurants in Capetown overwhelmed our... More

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear bflannigan, Thank you for your wonderful review on Tripadvisor. We appreciate you taking the time to let us know about your stay. We are happy to hear you had a wonderful time with us and that you are looking forward to coming back. We look forward to welcoming you back, so on your next visit please do reach out... More

Basel, Switzerland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed three nights. The service was always perfect and friendly. The food in the restaurant as well as the breakfast were excellent. The hotel is located next to the Waterfront. The rooms are specious, the bed very comfortable and it was very quite. Unfortunately we had the room on the ground floor and therefore no view. I was in... More

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Nicnic60, Thank you for writing such a lovley review on your recent experience at Queen Victoria Hotel and Sanctuary Spa. We are very glad to read that you enjoyed all that our lovely property has to offer. I shall certainly pass our your feedback to TK. We look forward to welcoming you back again soon to create another memorable... More

Santa Monica
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I stayed five nights and it was like a comedy of errors. The first morning I woke up to a cockroach in my bathroom. Second night a fuse broke in my room that couldn't be fixed so they moved my room. I was graciously upgraded, but when I turned on the water to enjoy a bath in my new room... More

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Sunshinesjm, Thank you for taking the time to give us this feedback as it is the only way we can improve on our service. We would like to assure you that this is not the normal standard of the Queen Victoria Hotel. We always strive for faultless service and we will endeavor to ensure that this does not happen... More

London, United Kingdom
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed October 22, 2014

We stayed four nights in this hotel in Cape Town, conveniently located next to the Waterfront, and with easy access via car to the Wine Region and Cape Point, two day trips we organised using the hotel as our base. This is a new hotel, with plush modern decor. The room was adequate, well maintained and clean, and well looked... More

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Phill R, Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. I'm happy to hear you enjoyed your stay with us. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do let reservations@newmarkhotels.com know so... More

Doncaster, United Kingdom
Top Contributor
94 reviews 94 reviews
31 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 21, 2014 via mobile

We stayed here at the end of our holiday and it compares well with other hotels we stayed at that cost far more. Just 5 minutes from the waterfront but in a lovely peaceful courtyard you have the best of both worlds, nice modern rooms and a high service ethos by the staff will make this my preferred venue on... More

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Stephen H, Thank you for your lovely feedback regarding your recent stay at the Queen Victoria Hotel. I am glad that you were able to enjoy all that we had to offer. We look forward to welcoming you back again soon to spend some more time with us, so on your next visit please do reach out to reservations@newmarkhotels.com... More

Boston, Massachusetts
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 17, 2014

Stayed 5 nights at the QV and loved every minute. From the tub (in the superior room) to the afternoon treats and excellent buffet breakfast, the team at the QV has thought of everything to make your stay memorable and comfortable. The hotel is perfectly situated near the V&A waterfront and the staff is very attentive.

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear R S, We cannot even begin to thank you for taking the time to write such a lovely review for future travellers. We are thrilled to hear that you received the very best service during your stay. Our staff love to go out of their way to make your stay one you will not soon forget and reading your... More

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Additional Information about Queen Victoria Hotel

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa

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