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Queen Victoria Hotel

Travelers' Choice award winner
Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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Queen Victoria Hotel
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Queen Victoria Hotel
Queen Victoria Hotel
Queen Victoria Hotel
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442 reviews from our community

Traveler rating
    350
    74
    9
    4
    5
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44
264
13
45
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (117)
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    (442)
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Senior Contributor
23 reviews 23 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Business diner 13 May 2015, 16 guests. First we were unable to sit together and were only informed upon arival. Although food was great , service was slow, in fact our ceo received his food nearly 10 minutes after the other guests. Credit card machine declined Diners card 3 times eventually processed payment. Despite complaining about incorrect temperature of my... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Craig N, Thank you for taking the time to provide us with feedback on your recent dinner at Dash Restaurant. The pounts raised are certainly not in line with our high levels of service that we pride ourselves on. Your feedback has been dicussed with the relavant management to ensure these areas are addressed. Kind regards, Mike Vroom More 

Louisville, Kentucky
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We found this to be the perfect location for exploring Cape Town and the surrounding area. The staff is excellent as they are totally focused on ensuring that guests have a great experience. The restaurant food was also excellent, Best mushroom soup EVER. Breakfast selections were great and good wine selections for an evening refreshment. Loved the fruit infused water... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear SkiBumwantabee, Thank you for your amazing review, I am delighted to read that you enjoyed your time with us and that you experienced the personalized service and offering that we pride ourselves in offering our guests We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do... More 

Milan, Italy
Top Contributor
741 reviews 741 reviews
61 hotel reviews
298 helpful votes 298 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we were "upgraded " to this hotel after the disaster at V&A. very nice room, dubious furniture, very confortable bed . how can this be a 5 star hotel when a) no magnifying mirror b) very dark bathroom c) huge bathroom one small bathmat d) tv with few channels and on last night it lost most channels showing a message... More 

Was this review helpful? Yes 1
Cape Town Central, South Africa
Top Contributor
161 reviews 161 reviews
21 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Let's just say that the queen would be proud to have her name on this Hotel. Catchy entrance and lobby. Room was very well decorated. Lovely, good quality bath products and a great, great bathroom. What an awesome view! The downstairs restaurant serves top quality food. We had an array of canapés that were delicious. A fireplace heats up the... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear knoesenm, Thank you for taking the time to write such a lovely review after your recent visit to us. We are very please to read that you think "The Queen would be Proud" of our lovely hotel. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please... More 

Perth
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We have been to Cape Town many times before (we love it here) and this is a real stand out hotel experience for us. Unfortunately, our tour operator got the details a bit wrong with our family details (no fault of the hotel) - however, when this was pointed out, the hotel and their staff went above and beyond to... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear OHclan, Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. We pride ourselves on delivering personalized attention to our guests and always want to make you feel at home with us. It was our pleasure looking after you while you were in Cape Town and the team were... More 

Pretoria, South Africa
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed April 21, 2015

This hotel ticks all the boxes. Superb location right on the V&A Waterfront, Cape Town, safe parking, top service from extremely well-trained staff, plush decor, quiet, comfortable, luxury rooms, best quality percale linen, luxe turn-down service, great restaurant. The only downside here is leaving! The Charlotte Rhys bathroom products add a lovely touch.

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear michelefromearth, Thank you for your lovely review, my team and I are delighted that you enjoyed your time with us. We hope to welcome you back soon and show you what else beautiful Cape Town has to offer. On your next visit please do reach out to reservations@newmarkhotels.com so that we can make your next Queen Victoria stay unforgettable.... More 

Lewes, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed April 17, 2015

This hotel is so good, it is difficult to see how it could be improved upon. The welcome was first class with Reception correctly guessing our name when we arrived at 19 30 and we were offered a drink before being taken to our room. We were upgraded to a mini- suite (room 1213) and it was perfect for our... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Valerchris, Thank you for your amazing review, I am delighted to read that you enjoyed your time with us and that you experienced the personalized service and offering that we pride ourselves in offering our guests. "Ticking all the boxes" further emphasizes the point that we are meeting our guests expectations and more. We look forward to welcoming you... More 

Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 17, 2015

If you are looking for the perfect hotel in the perfect location in Cape Town, the Queen Victoria Hotel is your place. It is situated on the hill overlooking the Waterfront and with unspoilt views of the iconic Table Mountain. Service through out our stay was fantastic with friendly and efficient staff every where. The rooms are more than comfortable,... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear bennie1952, Thank you for your lovely review of the Queen Victoria Hotel after your recent stay with us. I am glad to read that you enjoyed your stay and all that the hotel has to offer. Our breakfast's are some of the best around and our team strives to ensure that any meal at Dash is a memorable one.... More 

Lancashire
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 5, 2015

My wife and I stayed one night in a premium double on our way back to the UK. On arrival we were greeted with a very warm welcome by the hotel staff and given refreshing complimentary drink, a nice touch after a long journey from our base in Knysna. We were taken to our room which was enormous and very... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear McMinus, Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. I'm happy to hear you enjoyed your stay with us and that you experienced our personalized attention to guests that we pride ourselves on. We look forward to welcoming you back again soon to create another memorable experience... More 

Huddersfield, United Kingdom
Top Contributor
162 reviews 162 reviews
33 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed April 5, 2015

The Queen Victoria is very high standard, quiet and perfectly placed to visit the sites of Cape Town. The staff are friendly and efficient. We do enjoy staying here as it is stylish, relaxed with great rooms--so comfortable. It is so different from most city hotels. Plus the gardens are a great way to relax away from the busy Waterfront.... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear susieQ321_12, I am delighted to read that you enjoyed your stay with us at the Queen Victoria Hotel. My Team and I take great pleasure in reading such positive reviews and great pride in sharing our truly South African hospitality with you. We look forward to welcoming you back again soon to create another memorable experience with us, so... More 

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