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Queen Victoria Hotel

Travelers' Choice award winner
Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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453 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Greater London, United Kingdom
Level Contributor
15 reviews
6 hotel reviews
5 of 5 stars Reviewed yesterday NEW

This was my second visit to the Queen Victoria and I was bowled over the first time. This time I think the service was even better! I met the new Manager who was charming and clearly runs a very smooth ship. We were greeted throughout our stay by such friendly and charming staff. Our room was huge for a city... More 

Was this review helpful? Yes 1
London, United Kingdom
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I stayed at the Queen Victoria Hotel in September 2014, so this review is long-intended but late in coming! We spent five nights at the hotel, and it is probably the best city hotel I have ever stayed in. Right from arrival, when we were greeted at the airport by the hotel's driver, until we left on... More 

Was this review helpful? Yes
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Queen Victoria Hotel is conveniently located near the waterfront of Cape Town, with in walking distance to many of the sites and eateries that CT has to offer. The staff of the QV is amazing, especially Curtis at the front desk and Eileen in the restaurant. The entire staff was very nice and always said hello or goodbye whether... More 

Was this review helpful? Yes 1
Manhattan, Kansas, United States
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

This hotel was by far my absolute favorite hotel and after visiting over 50 countries, I have a lot to compare it to. The hotel was warm, welcoming and people were personable. The conversations were genuine and they didn't feel like they were just out for a good tip. My friend ended up leaving his passports in his safe (we... More 

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Reno, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I looked in to nearly 100 hotels in the Waterfront, Central and Camps Bay area and chose the Queen Victoria for our 3 nights in Cape Town (concluding out 8 night South Africa trip). It is in a perfect location - close to the Waterfront, a short walk to Long Street (1.5mi) and close to the hop... More 

Was this review helpful? Yes 2
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Chris R, Thank you for taking the time to write such a wonderful review after your recent stay with us. We are very to read that you choose the Queen Victoria Hotel over almost 100 other hotels in the area and were not dissapointed. Curtis is a true asset to our team and sends his very best. We look... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for 3 nights while on our visit to South Africa. After doing research on TA we decided this was the best hotel for us and it did not disappoint! This place is amazing. A small 5 star hotel which means you get a personal touch from all the staff. The location is perfect for tourists wanting to... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Robbiefromireland, Thank you for your lovely review, my team and I are delighted to hear that you enjoyed your time with us and that you had a lovely stay while in Cape Town. I am delighted to hear that you enjoyed your time at the the hotel and Dash and that that you experienced the luxury and service that... More 

Johannesburg, South Africa
Level Contributor
39 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We got moved to this hotel because of a room issue in another hotel. This hotel is probably the best one of it's sort in the waterfront. The rooms are suite-like. Bathrooms are about the size of other hotel's hotel rooms. The rooms have the most tasteful decor and colours. The service is impecable. In ways that you don't even... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Quintin H, We cannot even begin to thank you for taking the time to write such a detailed review for future travelers!. We are thrilled to hear that you received the very best service during your stay. Our staff love to go above & beyond to make your stay at the Queen Victoria Hotel an experience you will never... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 28, 2015

I had a good time in this hotel.... Been their twice. In this time I met Curtis (Duty manager) .... He was very special person ...helpful ,kind , polite... I would like to express my gratitude to him for his hospitality and professional way during my stay. He helped me a lot through my stay... Always giving me good options... More 

Was this review helpful? Yes 2
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Kacst, Thank you for taking the time to write such a wonderful review after your return stay with us. Curtis is a intrigal part of our team and real asset and I thank you for your kind words regarding him. We look forward to welcoming you back again soon to create another memorable experience with us, so on your... More 

Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed May 14, 2015

Business diner 13 May 2015, 16 guests. First we were unable to sit together and were only informed upon arival. Although food was great , service was slow, in fact our ceo received his food nearly 10 minutes after the other guests. Credit card machine declined Diners card 3 times eventually processed payment. Despite complaining about incorrect temperature of my... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Craig N, Thank you for taking the time to provide us with feedback on your recent dinner at Dash Restaurant. The pounts raised are certainly not in line with our high levels of service that we pride ourselves on. Your feedback has been dicussed with the relavant management to ensure these areas are addressed. Kind regards, Mike Vroom More 

Louisville, Kentucky
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 11, 2015

We found this to be the perfect location for exploring Cape Town and the surrounding area. The staff is excellent as they are totally focused on ensuring that guests have a great experience. The restaurant food was also excellent, Best mushroom soup EVER. Breakfast selections were great and good wine selections for an evening refreshment. Loved the fruit infused water... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear SkiBumwantabee, Thank you for your amazing review, I am delighted to read that you enjoyed your time with us and that you experienced the personalized service and offering that we pride ourselves in offering our guests We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit please do... More 

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