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Queen Victoria Hotel

Travelers' Choice award winner
Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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Best prices for: 1 room 1 guest
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Queen Victoria Hotel
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Queen Victoria Hotel
Queen Victoria Hotel
Queen Victoria Hotel
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427 reviews from our community

Traveler rating
    339
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43
255
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Dorchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 days ago NEW

Stayed on our southern Africa tour with my husband. Stayed two nights, wonderful location. Away from the busy waterfront but near shops and restaurants. Staff were helpful, the bartender was so pleasant. Great rooms, amazing shower. The meals were good, although service wasn't always. Overall it was a great stay.

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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

As a frequent visitor to Cape Town always wanted to try Queen Victoria which is part of the Newark Group. Their restaurant Dash is incredible so based on the quality of food and service I thought this would extend to the hotel.. Wrong. Miscommunication between staff is one of the biggest issues here & we experienced a few niggles here... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Glutenfree_essex, We are truly saddened to read this review and that your experience at the Queen Victoria Hotel was not what you expected it to be. This is certainly not the standard we adhere to and we strive for faultless service and to read that you did not receive that experience is sad to read. I would like to... More 

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Recently stayed 4 nights, I was part of a big group of people travelling. The location is perfect, kind of tucked away from the bustling waterfront but still just a 2 minute walk away from restaurants and shops. Staff were all helpful and genuine, a big shout out to Lawrence the bartender who was very patient and accommodating :) I... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear seannevo, Thank you for taking the time to write such a wonderful review after your recent stay with us. I am glad to read that you enjoyed all that the Queen Victoria Hotel has to offer. Lawrence sends his best regards. We look forward to welcoming you back again soon to create another memorable experience with us, so on... More 

Senior Contributor
31 reviews 31 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here for 4 nights. The hotel and staff were excellent and having the use of the Dock House and the V&A hotels provide just about every amenity you can think of. The restaurant is also superb The only one downside was our room 1104 was next to the kitchen which was occasionally a little noisy

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Ian B, Thank you for taking the time to write such a wonderful review after your recent visit with us. We are very happy to read that you enjoyed your stay with us and all that the Queen Victoria Hotel has to offer. We look forward to welcoming you back again soon to create another memorable experience with us,... More 

Raleigh, North Carolina
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Location is amazing. Just a 2 min walk to the waterfront. Views are amazing too from the room. You can see table mountain. People are very very friendly. Amazing staff. We had some issues with our luggage arriving and the staff were unbelievably helpful in tracking our luggage down. The red taurant in the hotel is an absolute gem. One... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear KeepTraveling_12, Our team are always more than delighted to read positive reviews and thank you so much for the wonderful comments. I'm happy to hear you enjoyed your stay with us and that you experienced our personalized attention to guests that we pride ourselves on. We look forward to welcoming you back again soon to create another memorable experience... More 

Winchester, United Kingdom
Contributor
11 reviews 11 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We recently spent 4 nights at this lovely boutique hotel, which is a real haven away from the hustle and bustle of the Waterfront. The location is very central as close to the V&A Waterfront and a reasonable walk to the centre of Cape Town. We were given a very nice room on the top floor which had a small... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Elisabeth B, My team and I are delighted to read that you had a memorable stay with us recently and cannot even begin to thank you for writing such a positive review for future travellers. We pride ourselves on delivering personalized attention to our guests and always want to make you feel at home with us. Mo, Ebrahim and... More 

Bern, Switzerland
Top Contributor
149 reviews 149 reviews
59 hotel reviews
194 helpful votes 194 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I am very sorry but there is not a little thing I have to question or criticize. From the staff to the location, the rooms, the restaurant and the hotel in general all is outstanding and perfect. Thank you very much to the staff for making our stay so wonderful! One tip: Book your table early if you like to... More 

Was this review helpful? Yes 3
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear WatchFox, Thank you for your amazing review after your stay with us. We certainly go out of our way to ensure each guest has a memorable stay with us. I am glad to read that you enjoyed the fantastic food that Chef Sam Wasserman and her team create at Dash as well. We look forward to welcoming you back... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2015

Lovely modern style hotel. This was my first time to Cape Town and I definitely made the right choice for my hotel!! The staff were all courteous & very professional. Great Location very close to Waterfront. Very good breakfasts. Highly recommend the hotel.

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Madeline W, Thank you for taing teh time to write such a lovely review after your recent stay with us. We are very happy to read that you enjoyed all the great aspects of the Queen Victoria Hotel. We look forward to welcoming you back again soon to create another memorable experience with us, so on your next visit... More 

Maputo Province, Mozambique
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 9, 2015

I have been to the Queen Victoria hotel for 5 days ! The Queen Victoria hotel is very well situated in Cape Town, 3 minutes walk from the waterfront and very near by of all activities ! Not cheap but I should say very clean hotel, beautiful rooms, nice breakfast BUT DANGEROUS : the third day appears that we face... More 

Was this review helpful? Yes 2
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Stephane D, Thank you for your review and please accept our sincerest apologies for the Queen Victoria Hotel not living up to your expectations. This is certainly not the standard we adhere to and we strive for faultless service and to read that you did not receive this experience is sad. I will investigate this matter and make it... More 

Reviewer
5 reviews 5 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 4, 2015

Extremely high recommendation for this hotel at the V&A Waterfront. Location, rooms, and the staff are all outstanding. Far exceeded any expectations, especially during the busy Xmas period. There is also access to all facilities of the V&A Hotel and Dock House (with outdoor pool) which is a bonus. Mo, one of the best on any reception (which at this... More 

Was this review helpful? Yes
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Sharon M, Thank you for your lovely reveiw. I am really happy to read that we exceeded all your expectations and it was our pleasure looking after you over the festive season. Mo is a true to asset to our team and she send her best regards. We look forward to welcoming you back again soon to create another... More 

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