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Queen Victoria Hotel

5.0 of 5 Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
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Queen Victoria Hotel
Queen Victoria Hotel
Queen Victoria Hotel
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389 reviews from our community

Traveler rating
    311
    62
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    5
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39
231
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41
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Johannesburg, South Africa
Top Contributor
84 reviews 84 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed yesterday NEW

After spontaneously deciding to extend our holiday in Cape Town, we were really pleased to find a hotel with availability that was as centrally located. We checked into a suite, which was spacious and extremely comfortable, boasting amazing views of both Lions Head and Table Mountain! All staff were exceptionally friendly and helpful, although the breakfast services were a little... More 

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Boksburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW

A very good, and pleasant stay. We had a few glitches when we first checked in, but when we advised management, they were promptly, efficiently and expertly sorted out by Mo at reception, Nicole the duty manager and Mike Vroom, the general manager, all of whom could not do enough for their guests. This hotel is on the V&A Waterfront,... More 

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1 review
5 of 5 stars Reviewed 4 days ago NEW

We have stayed in many luxurious hotels in recent years all over the world, but the service received in this hotel surpassed then all! The staff were so very attentive to all our needs and friendly and personal too. Earlier this year we stayed at the One and Only across the road. This hotel is rated as possibly the best... More 

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Sonoma, California
1 review
5 of 5 stars Reviewed 1 week ago

Outstanding service, quiet, and great location above the wharf, away from the crowd, and steps away from all the shops , restaurants and activities like the aquarium, City Sightseeing, and tour operators. Definitely arrange for the hotel's private car to take you on a personal tour to Cape Point and Boulder Beach. If you like wine tasting, go to the... More 

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Centurion, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

First time staying at this hotel. I must say it's a little gem! The prices are very reasonable and the location is perfect! It's walking distance to the Waterfront, Aquarium etc. Rooms are very spacious and is decorated beautifully! I have stayed at all the various other 5 star establishments in Cape Town and I must say this place left... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Michael_Tsai27, Its always heart warming to read such a wonderful review. It was our pleasure looking after you and making your time in Cape Town a memorable one. We look forward to welcoming you back again soon to spend some more time with us, so on your next visit please do let reservations@newmarkhotels.com know so that we can make... More 

durham
Contributor
14 reviews 14 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

After flying in to Cape town from Dubia where we were staying at the Raffels Dubia we arrived at the Queen Victoria Hotel in Cape town. Following a small issue on arrival I cannot speak highly enough of this hotel ! The rooms are fresh and modern, the staff are extremely helpful, all in all it's a very pleasant place... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear castle17, We cannot even begin to thank you for taking the time to write such a lovely review for future travellers. We are thrilled to hear that you received the very best service during your stay. Our staff love to go out of their way to make your stay one you will not soon forget and reading your review... More 

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I didn't love the touristy location, but the hotel was very comfortable and nicely decorated. The staff nicely moved us to a room with a view after I complained. The bar/restaurant was desolate at night, but the bartenders were friendly.

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear shefindsim, Thank you for taking the time to review the Queen Victoria Hotel. I am glad that you enjoyed our wonderfully decorated hotel and staff. We look forward to welcoming you back, so on your next visit please do reach out to reservations@newmarkhotels.com. Kind regards, Mike Vroom More 

1 review
5 of 5 stars Reviewed 4 weeks ago

We stayed at the Queen Victoria Hotel as our first stop on a 40th anniversary trip around the world. We can't say enough good things about our stay. This was our first time in Cape Town and the concierge staff was extraordinarily helpful in helping us plan everything we did. From the manager, Mr. Vroom, on down the staff was... More 

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear Tom V, Thank you for your wonderful review on Tripadvisor. We appreciate you taking the time to let us know about your stay. We are happy to hear you had a wonderful time with us. We look forward to welcoming you back, so on your next visit please do reach out to reservations@newmarkhotels.com so that we can make your... More 

Lamberhurst, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2014 via mobile

We spent 4 nights at this great hotel, staff are incredibly helpful , rooms are immaculately clean, We could not recommend this hotel enough. Within the hotel is the Dash restaurant, this is amazing, check out the reviews of this

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Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear SeptemberSeven2014, Thank you for taking the time to review the Queen Victoria Hotel for future travellers. I am certainly glad to read that you enjoyed all that our lovely hotel has to offer. We pride ourselves on our staff and im glad that lived up to the reputation. We look forward to welcoming you back, so on your next... More 

Lagos, Nigeria
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed November 14, 2014

I stayed at the Queen Victoria Hotel for 4 nights at the beginning of November, whilst attending the 2014 Africa Oil Week. My first impressions of the hotel were negative. I had ordered an airport transfer while making my on-line booking and this was reflected in my e-mail confirmation along with the cost of the transfer. However, the hotel did... More 

Was this review helpful? Yes 1
Mike_Vroom, General Manager at Queen Victoria Hotel, responded to this review

Dear MinskiK, First, may I sincerely apologise for the service you received during your recent stay. Thank you for taking the time to give us this feedback as it is the only way we can improve on our service. We would like to assure you that this is not the normal standard of the Queen Victoria Hotel. We always strive... More 

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Additional Information about Queen Victoria Hotel

Address: Portswood Close, Portswood Ridge | V&A Waterfront, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Queen Victoria Hotel 5*
Number of rooms: 35
Reservation Options:
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Also Known As:
Queen Victoria Hotel Cape Town, South Africa
Hotel Style:
#4 Spa Hotel in Cape Town Central
#10 Business Hotel in Cape Town Central
#14 Romantic Hotel in Cape Town Central
#19 Luxury Hotel in Cape Town Central
#35 Family Hotel in Cape Town Central

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