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Hilton Cape Town City Centre

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126 Buitengracht Street, Cape Town Central 8001, South Africa
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Hilton Cape Town City Centre
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739 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
5 of 5 stars Reviewed yesterday NEW

all staff are friendly and helpful, I arrived at the hotel and my travel agent had forgotten to make reservations for me. The front desk took my details and made the reservation for me on the spot so I was not stranded for the night.

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Great rooms, excellent staff from the restaurant to concierge. Very good location, not far from the airport too. Free shuttle service is available and is another good feature of this hotel. Best thing certainly is the staff!

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Atlanta, GA United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Had the best vacation while staying here! The staff are extremely friendly and helpful. Rooms are big, spacious and very clean. We got a suite with an awesomeview of Cape Town and Table top mountain. Will definitely recommend and stay in the future.

Was this review helpful? Yes 1
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on TripAdvisor. I am pleased to read that you enjoyed our modern and comfortable rooms, stunning views and central location. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

After a dreadful experience at RadissonBlu, I moved my hotel for a final night to the Hilton. After a web search, I opted to call reservations and ask for the up to the moment rate taking advantage of my Diamond status. The process of room selection and a reservation was handled in under two minutes. I was greeted warmly by... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated. I am delighted to read that you had a memorable experience at our property and would recommend us to the rest of the TripAdvisor community. It is such a pleasure to learn that you were welcomed... More 

Houston, Texas
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The service in this hotel was very warm and helpful, from the front desk and bellmen to the breakfast staff. International travel is easier with hotels that have great staff and this hotel lived up to that.

Was this review helpful? Yes 1
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. Your feedback is valued and I look forward to welcoming you back to the Mother City soon. With my personal regards, Marc O. Schumacher General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

The service is great in the bar Yusuf Mussa And Simha the barmen are great friend and give you good service and good time . The hotel is very good and the rooms are very comparable . I would like to come again soon

Was this review helpful? Yes 1
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on TripAdvisor. I am pleased to read that you enjoyed your stay at the Hilton Cape Town City Centre. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher General Manager More 

Silverdale, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

As long as you don't get room 405, you will enjoy your stay here. the facility is very nice, the staff, is extremely helpful and courteous. Breakfast is fantastic. I do like this hotel, but being a non-smoker, I was extremely disappointed with being a non-smoking room and feeling like I was in the middle of a smoking lounge.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on TripAdvisor, your feedback is important to us. It disheartens me to read that you were disappointed with room during your last stay with us and I would like to take this opportunity to sincerely apologize for the inconvenience caused. I'm happy to know that you enjoyed your stay with us,... More 

Lagos, Nigeria
1 review
5 of 5 stars Reviewed 3 weeks ago

I first stayed at the Hilton Capetown City Centre last year and the experience was very memorable. I could feel real warmth from the moment I stepped in to when I got into my room. The Front desk is especially helpful with arrangements to make your stay comfortable.. and you will always get a (genuine) smile every time. The room... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Hilton Cape Town City Centre with the TripAdvisor community. I am delighted to learn that you enjoyed every aspect of your stay and hope that you will be able to return to Cape Town. We look forward to welcoming you back! With my personal regards, Marc O. Schumacher General Manager More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

The rooms are well designed with a pleasant home feel, the breakfast is great and cater for most tastes The people are friendly and helpful and the hotel is well positioned . Enough parking and easy access to hotel

Review collected in partnership with Hilton Hotels & Resorts

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Destin, Florida
1 review
5 of 5 stars Reviewed 3 weeks ago

My parents are retired and decided to take their dream vacation to South Africa and I wanted to send them a little something. I reached out to their guest relations manager to see if I could purchase a little package for my parents to enjoy. Within an hour he had everything completely setup for me (all via email since I... More 

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor. Thank you for your kind comments regarding our team members. I am delighted to read that you received excellent service from our team and to know your expectations were met. It is our top priority to ensure that every guest has a pleasurable and memorable... More 

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