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Hilton Cape Town City Centre

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126 Buitengracht Street, Cape Town Central 8001, South Africa
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Hilton Cape Town City Centre
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Hilton Cape Town City Centre
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701 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 days ago NEW

Just off the Queen Mary 2. Room was great - enormous ensuite with wonderful hot shower. Breakfast was great. Staff were extremely friendly and helpful especially re early arrival and arranging taxis and transfers.

Review collected in partnership with Hilton Hotels & Resorts

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Zürich
Contributor
12 reviews 12 reviews
3 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is located in the centre between longstreet and the colorful bo-kaap quarter. The staff is friendly, the room was clean every day, the breakfast buffet is good (you can even order omelette, pancakes and so on) and an advantage is the Hertz car rental which is directly in the parking floor of the hotel. The gym is okay... More 

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Weil am Rhein
Top Contributor
106 reviews 106 reviews
39 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for week. I picked because it was in the city. The check in staff was not the best. She did not inform me that our booking included breakfast, so we had one proper breakfast during our stay. The room was clean and spacious. Wireless could have been better but functional. After staying there,I am not sure I... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

The place is amazing. everytime i had a situation, they had a positive solution and they had a fun atmosphere about them. if i am ever back in cape town, this is where i will be staying. how many characters do i have now?

Review collected in partnership with Hilton Hotels & Resorts

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MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you posting a review on TripAdvisor. I am pleased to read that you enjoyed your stay with us. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher General Manager More 

Parker, Colorado
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The staff we friendly and helpful. The rooms were clean. We had issues connecting to the internet with the information they provided but overall had a nice stay. Ordered room service one night and it was very good and the breakfast buffet had a lot of options.

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on TripAdvisor. I am pleased to read that you enjoyed our modern and comfortable rooms, stunning views and central location. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher More 

Avondale, Arizona
Top Contributor
57 reviews 57 reviews
27 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Indian themed cuisine, central location to waterfront amenities and overly attentive staff. I am loving Cape Town already. After a very long week of dealing with inefficiencies in Joburg, this is a place of lingering respite. Yes, I would come back here again and again!

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. Your feedback is valued and I look forward to welcoming you back to the Mother City soon. With my personal regards, Marc O. Schumacher General Manager More 

State College, United States
1 review
5 of 5 stars Reviewed 1 week ago

Located in the center of the city, the Hilton Cape Town is an outstanding choice for business of personal travel. The hotel is modern, clean, and the hotel staff are very helpful and friendly. Inexpensive professional car service is available if you need transportation to and from the airport or local sites.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for sharing your experience at Hilton Cape Town City Centre with the TripAdvisor community. I am delighted to learn that you enjoyed every aspect of your stay and hope that you will be able to return to the Mother City. We look forward to welcoming you back! With my personal regards Marc Schumacher General Manager More 

Cardiff, United Kingdom
Contributor
12 reviews 12 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Hilton Cape Town is situated in the heart of the City within easy walking distance of the main shopping area. If you have a car there is underground parking. The rooms are modern, well equipped, very comfortable and clean. My wife and I stayed for 6 nights and enjoyed our time at this hotel immensely. The hotel's best asset... More 

Was this review helpful? Yes 1
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor. I am delighted to read that you had an enjoyable time at the Hilton and would highly recommend us to other travelers. It is our top priority to ensure that every guest has a pleasurable and memorable experience. Thank you for your kind comments regarding... More 

Dunfermline, United Kingdom
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Hilton Cape Town when visiting South Africa for my friends wedding in March 2015. Hotel is in an excellent area a 2-3 min walk from the bars and restaurants on Long Street We received a friendly welcome, with the concierge team taking our bags straight to the room and offering us water when checking in. The... More 

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated. I am delighted to read that you had a memorable experience at our property and would recommend us to the rest of the TripAdvisor community. It is such a pleasure to learn that you were welcomed... More 

Johannesburg, South Africa
1 review
1 of 5 stars Reviewed 2 weeks ago

Hilton Cape Town gave me the worst service, the room was not cleaned properly, the food was not the greatest. I would never stay at Hilton Cape Town again. The staff is not friendly, I think they are not used to accommodating too many people and they seemed overwhelmed.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us. It disheartens me to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for any inconveniences you may have encountered during your stay. Please be assured that your... More 

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