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Hilton Cape Town City Centre

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126 Buitengracht Street, Cape Town Central 8001, South Africa
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Hilton Cape Town City Centre
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Hilton Cape Town City Centre
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720 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durban, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Checked in for an overnight stay due to business commitments. Check in was quick and efficient, and I requested for a mountain facing room and was lucky enough to get one with a lovely view. The hotel has a gem of an Indian restaurant, excellent cuisine at very reasonable prices. Breakfast was also good with superb service from the friendly... More 

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for posting a review on TripAdvisor. I am pleased to read that you enjoyed our modern and comfortable rooms, stunning views and central location. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher General Manager More 

matera, Italy
1 review
5 of 5 stars Reviewed 5 days ago NEW

I really enjoy warm welcoming, kindness of the staff. Rooms were well furnished, clean and I slept with no noise around. Excellent breakfast and good location close to the centre. Really felt like at home.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to write about your recent stay with us. Your feedback is valued and I look forward to welcoming you back to the Mother City soon. With my personal regards, Marc O. Schumacher General Manager More 

Sydney, Australia
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Great hotel with great people and mostly good location in my opinion! Nice place and the concierge were brilliant. Always helpful and full of great recommendations. The lounge staff were great as well. So thanks for a wonderful stay. My only critique is that the cleaning staff aren't really on par with any other hilton I have stayed in -... More 

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review on TripAdvisor. I am delighted to read that you had an enjoyable time at the Hilton and would highly recommend us to other travelers. It is our top priority to ensure that every guest has a memorable experience. Your feedback concerning the service recieved from our housekepeing... More 

Gold Coast, Australia
1 review
5 of 5 stars Reviewed 6 days ago NEW

Friendly staff, great food, clean accommodations, free parking centrally situated - close to all amenities. I would highly recommend this hotel as we were very happy - stayed there 4 nights in May 15.

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your kind comments regarding your recent stay and our team members at the Hilton Cape Town City Centre, it is much appreciated. It is such a pleasure to learn that you were welcomed with the warmth and hospitality our team members are renowned for. Thank you for having chosen to stay with us, I... More 

Capetown, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Always constantly great service from all staff at the Hilton I'll always choose them when in the Cape. The breakfast menu is good although stays the same every day . The rooms is great ! Quality of furnishing are great and the condition of the room was great . Check in and out was fast and as pleasant experience as... More 

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated. I am delighted to read that you had a memorable experience at our property and would recommend us to the rest of the TripAdvisor community. I look forward to welcoming you and your partner back in... More 

Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a nice hotel and the rooms overlooking the Bo-Kaap and Table Mountain are great. The hotel is not on the Waterfront and it is about a five minute drive there. There is nothing directly around the hotel to make it interesting at night. The ambiance in the hotel at night is itself very boring. We dined in the Indian... More 

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Johannesburg, South Africa
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms are clean and tidy. The staff are friendly and very welcoming. The breakfast was excellent and the staff are ever so willing to make your stay great. Easy access in and around Cape Town from Hilton.

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us. It is our top priority to ensure that every guest has a pleasurable and memorable experience and I am delighted to read that you had an enjoyable time at the Hilton and would highly recommend us to other... More 

Cambridge, Canada
Top Contributor
50 reviews 50 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here while staying in Cape Town on business and was a little surprised to find this property quite a bit further than the waterfront area. In fact, I was told not to walk there after dark as the neighborhood isn't that great. Kind of surprising for a Hilton to be located in a less than desirable area. That... More 

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to share your experience with others on TripAdvisor. I am pleased to read that you enjoyed our modern and comfortable rooms and stunning views. Your recommendation to fellow travellers is much appreciated and I look forward to welcoming you back soon. With my personal regards, Marc O. Schumacher General Manager More 

CapeTown, South Africa
1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel rooms are clean and tidy. However there is a generator of some sorts in the forecourt and if you get a room facing it, it is very noisy. Otherwise, meals, lounge and location are excellent. Check-in needs to be improved with more agents on duty during peak times

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear Valued Guest, Thank you for taking the time to review your recent stay on TripAdvisor, your feedback is important to us. It disheartens me to read that you were not entirely satisfied with your experience and would like to take this opportunity to apologize for any inconveniences you may have encountered during your stay. Please be assured that the... More 

Chicago, Illinois
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a Diamond member with Hilton and would like to acknowledge the excellent service I received from the entire staff at The Hilton in Cape Town. Every employee from the front desk to the executive lounge was friendly and accommodating. In fact, they went out of their way to make my first visit to this amazing city comfortable and... More 

Was this review helpful? Yes
MarcSchumacher, General Manager at Hilton Cape Town City Centre, responded to this review

Dear valued guest, Thank you for your kind comments regarding your recent stay at the Hilton Cape Town City Centre, it is much appreciated. I am delighted to read that you had a memorable experience at our property and would recommend us to the rest of the TripAdvisor community. It is such a pleasure to learn that you were welcomed... More 

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