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Pepperclub Hotel & Spa

5.0 of 5 Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
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Pepperclub Hotel & Spa
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Pepperclub Hotel & Spa
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421 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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UK
Senior Contributor
37 reviews 37 reviews
27 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We stayed in a 2 bedroom appartment over the xmas period. At first we thought we struck gold the appartment was very luxurious and looked to be in good order. On further inspection we had a few issues. We had a hugh terrace which wrapped around the apartment, however not a single seat outside nevermind anything else. The kitchen which... More 

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London, United Kingdom
Contributor
19 reviews 19 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel and staff. Food excellent, location very good. Lifts can take a while. Maids can tend to enter room without checking/knocking (happened twice to me) once while I was getting changed to go out! Oops! But a lovely place. Go and enjoy.

Was this review helpful? Yes 1
Chester, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

My wife and I stayed at the Pepper Club on two occasions in December andJanuary 2014/15.The stays were made most enjoyable by the professional,efficient and charming staff,the excellent facilities, the very comfortable and spacious rooms, the great breakfasts and the enjoyable evening meals. In short the hotel is clean comfortable and exceptionally well located. Thanks in particular to the manager... More 

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Edinburgh, United Kingdom
Reviewer
5 reviews 5 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago

I've spent two nights at the Pepperclub hotel and spa which I purely did on impulse. I arrived and was told to have a seat while someone went to see whether my room was ready. Reception staff was friendly and concierge was asked to escort me to my room which was a bit on a round about way.I had to... More 

Was this review helpful? Yes 1
Top Contributor
68 reviews 68 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed here for 2 nights. Upon arrival at 2pm our room was not ready but they kindly gave us lunch in the restaurant (on the house) whilst we waited. Hotel is a good standard, rooms very clean. We stayed on the 15th floor so were not bothered by any noise. The bed is big and very... More 

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Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for taking the time to review your stay with us on TripAdvisor. Your feedback is greatly appreciated and was warmly received. We are thrilled to note that you had a lovely stay at the hotel and enjoyed the bedrooms and facilities which the hotel has to offer. We trust you had a safe journey home and look forward... More 

Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

Me and my wife stayed here for a few days. The accommodation was nice and the staff and meals excellent. It lacked the finishing touches to really make it 5 Star. I would stay there again as the location and spa is awesome.

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Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for choosing the Pepperclub Hotel & Spa as your choice of accommodation and for reviewing your stay with us. Thank you for you kind comments on the staff, cuisine and Cayenne Spa. Rest assured that your feedback has been passed on to all management to commend their team. We look forward to welcoming you back to the hotel.... More 

Langtoft, United Kingdom
Top Contributor
51 reviews 51 reviews
15 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I have judged this hotel against the standards it has set itself, namely being a 5 star hotel. Put quiet simply it isn't 5 stars. In a 5 star hotel all staff are good, here some areas such as the concierge desk are brilliant yet the reception staff seemed uninterested on occasion. In a 5 star hotel the food is... More 

Was this review helpful? Yes 4
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for reviewing your stay with us on TripAdvisor and for the valuable feedback. Rest assured that your review has been passed on to the whole team to commend them on the positive feedback you gave us as well as to inform them of your areas of concern. Our sincere apologies for your disappointment of the menu choice on... More 

Contributor
20 reviews 20 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Pepperclub for 4 nights. It was nice but the rooms would be more in line with those of a 4 star hotel. Lovely bed, nice bathroom and nice big flat screen TV but cabinetry is cheap looking and walls painted with cheap paint. The room had some odd features that couldn't be used like a microwave and... More 

Was this review helpful? Yes 3
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for taking the time to review your stay at the Pepperclub Hotel & Spa on TripAdvisor. Guest feedback is something we take extremely serious and consider of great value. Rest assured that your review has been passed on to all management and staff for further investigations and to avoid any repeat incidents. Please be advised that a full... More 

London, United Kingdom
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

I've just returned from twelve days in Cape Town where I stayed at the Pepperclub. The amenities were fine. I thought the spa services were good, the in-room dining was fine and the services were responsive when needed. However, if you're judging five stars by European standards you are going to be disappointed. It's a very African five stars. I... More 

Was this review helpful? Yes 1
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for choosing the Pepperclub Hotel & Spa as your choice of accommodation and for reviewing your stay with us on TripAdvisor. Your feedback is of great value to us. Our sincere apologies for the disappointing standards. Your concerns have been passed on to all Management for further investigations. Thank you for the comments relating to the Cayenne Spa... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

I will definite recommend Pepperclub hotel to all friends from PTA and Jhb to Cape Town . Excellent service and the place is beautiful. Easy excess to transport, waterfront,table mountain view actually lots of things one will enjoy.

Was this review helpful? Yes
Pepper_Club_PR, Public Relations Manager at Pepperclub Hotel & Spa, responded to this review

Thank you for the review you kindly posted on TripAdvisor. Your feedback was warmly received and much appreciated. We are pleased to note that you had an excellent stay with us and enjoyed the location of the hotel. We truly are lucky to be surrounded by some of the major tourist attractions Cape Town has to offer. We look forward... More 

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Additional Information about Pepperclub Hotel & Spa

Address: Cnr Loop and Pepper Street, Cape Town Central 8001, South Africa
Location: South Africa > Western Cape > Cape Town > Cape Town Central
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pepperclub Hotel & Spa 5*
Number of rooms: 195
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TripAdvisor is proud to partner with Orbitz, Expedia, Cheap Tickets, Hotels.com, Booking.com, Agoda, Priceline, Despegar.com, HostelBookers, Odigeo, TripOnline SA, Tingo and South African Hotels so you can book your Pepperclub Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pepper Club Luxury Hotel Cape Town Central
Pepper Club Luxury Hotel And Spa
Pepperclub Hotel & Spa Cape Town, South Africa
Hotel Style:
#18 Spa Hotel in Cape Town Central
#40 Business Hotel in Cape Town Central
#46 Luxury Hotel in Cape Town Central
#47 Romantic Hotel in Cape Town Central
#49 Family Hotel in Cape Town Central

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