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Taj Cape Town

Travelers' Choice award winner
Wale Street | Corner St Georges Mall, Cape Town Central 8001, South Africa
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Best prices for: 1 room 1 guest
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Taj Cape Town
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Taj Cape Town
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899 reviews from our community

Traveler rating
    622
    196
    48
    17
    16
See reviews for
131
374
52
190
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (305)
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Durban, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Quick trip and chose the Taj for convenience to my meeting venue. Best decision ever. Excellent service from hotel concierge and porter service. Mapule went out of her way to find where my event was happening and sent a staff to accompany me outside the hotel to for directions to company's garden. On departure head concierge Themba personally called my... More 

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Somerset West, South Africa
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is one of the finest hotels that I ever visited. Everything is of the best: from reception to transport to the airport. It was a pity that when dining our table had a problem with the service. I ordered soup and a steak. When the steak were brought I asked about the soup and the waitress said it is... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Guest Thank you for taking the time to share your experience. I am truly sorry that your expectations were not met as a result of the dining experience. I will certainly address this with In Room Dining team to ensure the necessary standards are re-trained to the employee involved. When planning your next trip to Cape Town, we ask... More 

Houston, Texas
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I came to visit my daughter, who was studying abroad for the semester. Everyone who worked there was gracious, helpful, and made sure they knew us. The day I was to check out, I found my flight had been changed to 11:55 that evening. I told the front desk and asked if I could buy a room for one more... More 

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UK
Top Contributor
53 reviews 53 reviews
8 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Taj again for a special occasion and were pleased to see that it was still as welcoming and nice as we remembered it from last time. From the guys who meet you at the front door to any member of staff you meet in a hallway they always greet you with a hello a smile and... More 

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Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

We recently stayed with our 2 and 5 year old kids at the Taj. We were most impressed with the attention to detail and the world class hospitality and service! Our kids were provided with kiddies bathrobes, dummy key cards and top class service throughout the hotel. The staff are wonderful , friendly and professional ! We were provided with... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Mr Goorsamy Thank you so much for taking the time to share your experience with us. Our team will be delighted to know that we exceeded your expectations. Looking forward to welcoming the family back in the near future. Kind regards Michael Pownall General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Taj CT was great. The hotel was lovely and centrally located. Great restaurants close by and an amazing inner city vibe. The room was pleasant and comfortable. The service at the bar area was shocking. Waiters not interested in looking after the patrons. What a disappointment. Breakfast was great but very unhelpful if a request was made. Service certainly... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We are truly disappointed that the team did note meet your expectations. I can assure you that I have discussed the shortfalls with my food and beverage director and team. The necessary corrective measures have been put in place. Whilst an apology may not restore your faith... More 

Toronto, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very good and personalised service for a larger hotel. We had a fantastic room on the 17th floor. Included breakfast was very good by international standard. The car service they have is very polite and friendly. My only issue was that the Internet was almost dial up speed (max 1 Mbps up and download) which could be an issue for... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you so much for taking the time to share your experience. We will certainly share this with the team. We have noted your comment pertaining to the internet and advise that at the time of writing this response the system is being upgraded. We trust that this will not deter your from making use of us... More 

Livingstone Cove, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Wonderfully situated, superbly appointed and such a friendly staff. Our stay was short but every effort was made or us whilst there. Stayed there in April 2014 and it equally well presented, clean friendly and 'calming'.

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Walnut Creek, CA
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
75 helpful votes 75 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I chose Taj because I'm familiar with the brand and wanted a reliable experience - and I got it. What a gorgeous property! The room was magnificent. Our room had a view of Table Mountain, and was very large and beautifully decorated. The hotel sits on a plaza and has a restaurant/cafe attached, where you can sit outside in the... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with the feedback. We will be certain to share your appreciation with the entire team. We look forward to welcoming you back to Taj Cape Town, in the near future. Kind regards Michael Pownall General Manager More 

Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Being in the Taj is like stepping back in time with the dark wood-paneling, quiet, reserved atmosphere. The staff are friendly and incredibly helpful. Our room was large and well-appointed, with an incredible view of Table Mountain. The spa was a real highlight and the quality of services was exceptional. It was a great place to relax and really enjoy... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We will certainly share this with my entire team. We hope that it will not be too long before we welcome you back to Taj Cape Town Kind regards Michael Pownall General Manager More 

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