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Taj Cape Town

Travelers' Choice award winner
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Wale Street, Cape Town Central 8001, South Africa
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Taj Cape Town
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Taj Cape Town
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857 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The Taj Hotel is situated in the heart of Cape Town CBD and walking distance form many tourist cites and old Cape Town attractions as well as the most trendy city bars and restaurants. The hotel is opulent, tasteful and attractive. The service and level of customer care is superb and the view from the higher floors (if you select... More 

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Mercer Island, Washington
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This hotel was truly unbelievable! I arrived very early in the morning, long before check-in. They allowed me to use their spa to shower and change, and then had me wait in their sumptuous lobby, bringing me tea and a snack (gratis) until my room was ready, hours before I was supposed to be allowed the check in. The room... More 

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DC
Senior Contributor
42 reviews 42 reviews
36 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

The Taj is a wonderful hotel located across from the Company Gardens in downtown CT.It is convenient to tourist sites and an easy walk to a craft market. On Thursdays local restaurants set up shop outside and sell tasty lunch treats. The hotel has comfortable Land Rovers for airport transfers and a shuttle to take you to Table Mountain and... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you so much for sharing your experience with fellow travellers. We will pass your appreciation on to the entire team. We look forward to welcoming you back to Cape Town in the near future. Kind regards Michael Pownall General Manager More 

New Delhi, India
Senior Contributor
24 reviews 24 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 1 week ago

Taj knows what hospitality means and this is what they showcase by way of their service. Staff is welcoming and always ready to help. Rooms are spacious and offers a great view of the biggest attraction of Cape Town ... yes I am talking about Table Mountain :) Attached is a terrific picture I clicked from the balcony and inside... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We will certainly convey your appreciation on to the team. We hope it will not be too long before we welcome you back to Taj Cape Town. Kind regards Michael Pownall General Manager More 

switzerland
Top Contributor
216 reviews 216 reviews
58 hotel reviews
140 helpful votes 140 helpful votes
5 of 5 stars Reviewed 1 week ago

this hotel was absolutely fantastic, and one of the reasons for this is definitely the staff, who went out of their way to make my stay excellent. I was staying here on my 50th birthday, and from my early arrival onwards the staff went out of their way to help me make this a special occassion. as I was early... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Serena Thank you for taking the time to share your experience. We will certainly convey your appreciation to the team involved. We look forward to welcoming you back to Taj Cape Town, in the near future Kind regards Michael Pownall General Manager More 

St. John's, Newfoundland
Top Contributor
151 reviews 151 reviews
82 hotel reviews
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed 1 week ago

The hotel is characterized by inconsistency and incongruence. Our welcome at check-in was warm and helpful (the bell staff and the front desk staff) and we were impressed with the nature of the hotel and our room (we were in a classic room, which was spacious and well-appointed). But then there were the contrasts. We arranged transport from the airport... More 

Was this review helpful? Yes 1
MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to provide this valuable feedback. From the outset please accept our sincere apologies for not meeting your expectations. We do take your feedback seriously and whilst my team had made contact with you as several of the issues arose, we clearly did not deliver to our usual Taj Standard. Whilst I... More 

UK
Top Contributor
153 reviews 153 reviews
54 hotel reviews
89 helpful votes 89 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here for a week for the Argus cycle ride. The hotel is not small but retains a rather boutique style. The staff were friendly and attentive, the room was spacious and well appointed and the public areas were immaculate. The Concierge service was excellent and helped us on several occasions with recommendations for suitable restaurants which were always... More 

Was this review helpful? Yes
MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We will certainly convey your appreciation to the team involved. We look forward to welcoming you back to Taj Cape Town, in the near future Kind regards Michael Pownall General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Stayed here from March 6-9 and it was excellent! From the decor to the location it fitted really well into our lifestyle. At no time did we felt unsafe while exploring the wonderful city of Cape Town. I would definitely stay here again if I end up in Cape Town. From the decor to the really attentive staff we felt... More 

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MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We will certainly convey your appreciation to the team involved. We have noted your comment pertaining to the lack of spice in the food at our Bombay Brasserie, which we will address with the Executive Chef, Shyam Longani. We look forward to welcoming you back to Taj... More 

Chicago
Top Contributor
311 reviews 311 reviews
67 hotel reviews
178 helpful votes 178 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I highly doubt I could say enough good things about this amazing hotel. I had done a great deal of research on visiting Cape Town and the Taj came up again and again as the best place to stay. Several bloggers said that your stay in Cape Town just could not be complete unless you stayed at the Taj and... More 

Was this review helpful? Yes 2
MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We will certainly convey your appreciation to the entire team involved. We look forward to welcoming you back to Taj Cape Town, in the near future Kind regards Michael Pownall General Manager More 

Perth, Australia
Top Contributor
69 reviews 69 reviews
21 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We booked a club room for 2 nights as part of our honeymoon and were so blown away by the ambience and service that we stayed for a 3rd! The hotel entrance is grand and service starts as you pull up in front of the property. Check in was easy, friendly, professional, respectful….and the rest. Our room was very spacious... More 

Was this review helpful? Yes 2
MIPCapeTown, General Manager at Taj Cape Town, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience. We will certainly convey your appreciation to the team involved. We look forward to welcoming you back to Taj Cape Town, in the near future Kind regards Michael Pownall General Manager More 

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