We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

One&Only Cape Town

Travelers' Choice award winner
5.0 of 5
Hotel website
Dock Road, Victoria & Alfred Waterfront | PO Box 51289, Cape Town Central 8001, South Africa
Special Offer
Stay 4 Nights & Save 25%
One&Only Cape Town
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Ranked #20 of 105 Hotels in Cape Town Central
A recent review
5 of 5 stars reviewed 3 days ago
gazzer6049402828 vancouver
Add Photo Write a Review

876 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    693
    121
    30
    13
    19
See reviews for
190
418
21
97
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (272)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (876)
  • Mar-May only
    (237)
  • Jun-Aug only
    (177)
  • Sep-Nov only
    (226)
  • Dec-Feb only
    (236)
All months
vancouver
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

After spending £75 per person for afternoon tea at the Four Seasons in Mayfair in London - we were a little gun shy of having it at the One and Only Thankfully we listened to our waitress - who strongly recommended we have it Just wonderful- excellent in every way Best part R$ 195 about $20 per person Best deal... More 

Was this review helpful? Yes
Belfast
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The location of this hotel was fabulous. The room ticked all the boxes. Staff went above and beyond their duties. Excellent concierge service. Rubens restaurant was excellent. Bedroom and gym were above 5 star

Was this review helpful? Yes
Level Contributor
9 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Hotel's don't get much more luxurious than the One&Only Cape Town, none in SA matches the One&Only in this regard. One&Only Cape Town lacks in one respect, service, this leaves a bad taste in one's mouth bearing in mind that this establishment is a 5 star hotel and aspires to be a '6 star hotel'. Sort this out One&Only and... More 

Was this review helpful? Yes
DaleHParkington_1, General Manager at One&Only Cape Town, responded to this review

Dear Buhle, Many thanks for your thoughtful feedback. We strive to continually improve our guest offering and I would very much like to further understand your service experience? I would be grateful if you can email me on dale.parkington@oneandonlycapetown.com Until then, I hope to have the opportunity to welcome you back to the Resort in the near future. Thank you,... More 

Cape Town via New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

The Vista Bar in the One&Only hotel used to be THE place for excellent drinks, phenomenal service and attention to details. No place better to sit and enjoy the awesome view of Table Mountain. The drinks and service are still on par- however, the details in service are shockingly lacking. Managers walking over spilled snacks on the floor; or passing... More 

Was this review helpful? Yes
DaleParkington_1, General Manager at One&Only Cape Town, responded to this review

Dear TurtleLady2013, Thank you for feedback since your most recent visit. I am truly sorry to read that your experience at Vista Bar did not live up to your previous encounter. I assure you that I have addressed your feedback with all my colleagues as a matter of urgency. We are actively implementing methods to improve performance issues on a... More 

Salzburg, Austria
Level Contributor
78 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We stayed at a Marina Suite with separate bed- and living room, a superb bathroom and additional wardrobe. Plus an extra toilet at the entrance. All huge and luxurious and all the space you ever wanted! One overlooks the garden, the island spa and – when there are no clouds - can see Table Mountain right outside. Breakfast is a... More 

Was this review helpful? Yes
DaleParkington_1, General Manager at One&Only Cape Town, responded to this review

Dear MJN, Thank you for taking the time to provide feedback following your recent stay. I am delighted to read of your enjoyable stay. Your gracious comments regarding our facilities, in particular our luxury breakfast offering of bubbles and oysters for breakfast is warmly received. I would be delighted to share your feedback with my colleagues at our next Employee... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is the best hotel I have ever stayed at. The staff and service are amazing and on a different level. Thank you for a wonderfull stay. Well done!!! The room was stunning to say the least. We will be back

Was this review helpful? Yes
DaleHParkington_1, General Manager at One&Only Cape Town, responded to this review

Dear NamScorpio, We appreciate your gracious feedback and we are delighted that you chose to stay at One&Only Cape Town. I was even happier to read your kind comments about our colleagues, especially since I know how much effort the team put into every guest interaction. I will be sure to thank the team for making your stay so wonderful.... More 

Los Angeles, California
Level Contributor
208 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
5 of 5 stars Reviewed 1 week ago

We have a beautiful suite on the island. It is lovely, quiet and perfect. I cannot recommend this hotel enough. It is just great. I would suggest that if you have really cold weather, be prepared to walk in the rain. This is the downside of anytime you are in Cape Town in the winter.

Was this review helpful? Yes
DaleParkington_1, General Manager at One&Only Cape Town, responded to this review

Dear Skier003, Thank you so much for sharing your gracious comments about the Resort following your recent visit. It would be our pleasure to welcome you back to Cape Town soon. Sincerely, Dale Parkington, Resort Manager More 

Johannesburg, South Africa
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the second time I have stayed at this hotel. We had rooms 321 and 323 overlooking the harbor - this room type was spacious with exquisite well appointed bathrooms. We enjoyed High Tea i.e. the Cakes and Dainties we good although I must point out in terms of High Tea the sandwiches and savory offerings were not good... More 

Was this review helpful? Yes
DaleHParkington, General Manager at One&Only Cape Town, responded to this review

Dear Julia, It’s wonderful to hear that One&Only Cape Town has become your home away from home. I appreciate your suggestions regarding our afternoon tea selection. Our newly appointed Pastry chef, Kyle Hickman has some exciting new ideas to introduce to the current assortment and we would love for you to try the new selection when you visit us again.... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

The One&Only Spa is a wonderful experience. Having visited many spa's within Johannesburg and Cape Town- the One&Only provided such a personal experience. The facilities are lovely, I love the seperate male and female facilities. I had the best back massage that I have ever had. My masseuse Carina was brilliant and knew so much about the anatomy of the... More 

Was this review helpful? Yes
DaleHParkington, General Manager at One&Only Cape Town, responded to this review

Dear CarlaMFr, Thank you for sharing your gracious comments about your recent visit to our Spa, I will be sure to thank our Spa Manager, Kim Milton and her outstanding therapist Carina for their hospitality. I do hope that we will have the pleasure of welcoming you back soon. Sincerely, Dale Parkington, Resort Manager More 

Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Large hotel with a brilliant spa, Nobu restaurant (outstanding), good kids club, Reuben's restaurant, amazing breakfast incl champers and oysters and a great location within walking distance to the V&A Waterfront with plenty restaurants and retail outlets. Spacious rooms well appointed with jaw dropping views, egg baths and all the amenities you'd expect from a 5 star hotel. Comfortable, relaxing... More 

Was this review helpful? Yes
DaleHParkington, General Manager at One&Only Cape Town, responded to this review

Dear Jacques B, I am thrilled that you enjoyed your recent stay and managed to experience all the luxury facilities we offer at the Resort, especially the oysters and bubbles for breakfast. I am sorry that the design let us down during your spa experience and assure you we will look into solving this in the future. I hope that... More 

Questions? Get answers from hotel staff and past guests. Ask a question

612 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (389)
Viewed
Room/suite (118)
Viewed
Hotel & grounds (62)
Viewed
View from room (36)
Viewed
Bathroom (39)
Viewed
Dining (24)
Viewed
Pool/beach area (25)
Viewed
Family/play areas (1)
Viewed
Other (84)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (170)
Viewed
Amenities (8)
Viewed
Marina Grand Suite (64)
Viewed
Marina Mountain Room (37)
Viewed
Pool (16)
Viewed
Restaurants and Bars (26)
Viewed
The Hotel (19)

Management photos: Courtesy of the property manager

Viewed
All management photos (53)
Viewed
Room/suite (16)
Viewed
Hotel & grounds (7)
Viewed
Business center/function rooms (2)
Viewed
Pool/beach area (1)
Viewed
Dining (10)
Viewed
Bathroom (2)
Viewed
Other (15)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay