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Holiday Inn Express Cape Town City Centre

3.0 of 5
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101 St. Georges Mall, Cape Town Central 8001, South Africa
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Holiday Inn Express Cape Town City Centre
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Ranked #53 of 105 Hotels in Cape Town Central
A recent review
3 of 5 stars reviewed 3 days ago
christophermccreanor Cape Town Central, South Africa
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434 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cape Town Central, South Africa
Level Contributor
5 reviews
4 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

I will review this hotel based on the letter I wrote to Management... this is the letter! Dear Rikus Thank you for the reply to my complaint – much appreciated. I have read your response to my complaint and I am afraid that you may be missing the reason of my complaint. I have had the opportunity to stay, on... More 

Was this review helpful? Yes
GeneralManagerHIECPT, Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Sir Thank you once again for contacting me as regards to the problems that you encountered at breakfast on 26 June 2015 and once again my I offer my sincere apologies for the unfortunate incident that you experienced. Our aim is to provide all our guests with a seamless and memorable experience and regrettably this was not the case... More 

Dubai, United Arab Emirates
Level Contributor
4 reviews
3 of 5 stars Reviewed 3 days ago NEW

Affordable price considering it is centrally located. Breakfast is not the best but the staff are super friendly. Rooms are spacious and clean. We did try other locations that bit cheaper but it's worth to pay that bit extra for the level of comfort here.

Was this review helpful? Yes
GeneralManagerHIECPT, Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Mr King Tom29 Thank you for taking time to review our hotel regarding your stay. I was happy to know that your stay was a comfortable one. It is our aim to provide good service and memorable stay to all our guests. Looking forward to welcome you back in the near future. Kind regards Zuki Mpetha Manager More 

London
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 1 week ago

A very well appointed hotel in the central area of Cape Town city centre next to Company Gardens and Market Square. Only a short 5 minute safe walk to the essential 'Castle of Good Hope' historic site & Long Street for 'Mama Africa' Live Music restaurant / bar and craft 'Beer House'. Staying in the centre of Cape Town city... More 

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GeneralManagerHIECPT, Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Sarah and Simon Many thanks for you taking time to review our hotel regarding your recent stay. I am very pleased to know that you enjoyed your visit to our hotel and the city in general. It is our aim to provide our all guests with seamless and most memorable stay. I am glad that Phil,the driver provided exceptional... More 

Whangaparaoa, New Zealand
Level Contributor
244 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
3 of 5 stars Reviewed 1 week ago

You know what you're getting with a Holiday Inn and this one doesn't disappoint. If I'm honest, it was a little more tired than others I've been however and this reflects my score. The staff were very friendly but the breakfast was a little chaotic considering it was not full. Pretty quiet at night though and the room was clean.

Was this review helpful? Yes
GeneralManagerHIECPT, Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Many thanks for your great review of our hotel regarding your recent stay and I was very pleased to read of your satisfaction with our hotel and I shall be passing your great comments on to our team who will be delighted to receive such high praise. Your comment regarding breakfast has also been noted and we will look into... More 

Kingston, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for 12 nights on vacation and this hotel was perfect for a home-base in Cape Town. Very friendly and helpful staff, they even helped arrange some tours, and even mailed my postacards for me! - central location perfect for walking to most major sites in the CBD, including the V&A Waterfront - about a 20 minute brisk easy walk)... More 

Was this review helpful? Yes 3
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Russel H Many thanks for your detailed wonderful review of our hotel during your recent stay with us. We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire... More 

Johannesburg, South Africa
Level Contributor
54 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Great service, friendly staff. Breakfast is exactly the same everyday, some change would be good. The lower floor rooms are noisy as the city wakes at 6 and sleeps at 11. Amazing location, right in the heart of the city centre, so offices and local tourist destinations are literally in the same block. Comfortable rooms with all expected amenities for... More 

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GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Azima M Grateful thanks for your great review of our hotel and for the time taken to review details of our hotel, which is greatly appreciated. I was pleased to read of your wonderful experience in our hotel and the surrounding areas and pleasing to note that you experienced great service and friendly staff. I do hope that we... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel was nice, clean, but shockingly average considering the price. The breakfast was great and the staff very nice - but no wifi, dated decor in the lobby and located on a quite street (albeit close to things)

Was this review helpful? Yes
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear ThomasDolan74 Many thanks for taking the time to complete a review of the Holiday Inn Express Cape Town City Centre during your recent stay with us. I am so sorry to read that you found the décor to be dated in the lobby as the hotel was only opened 7 years ago. Regarding the WiFi - we have free... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Good position,only bad thing is parking.Parking should be easier.breakfast we made request for special because we don't eat beef and pork. Was not taken into account.finally after much persuasion they provided chicken sausages. Otherwise great stay

Was this review helpful? Yes
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Navin G Many thanks for your review of our hotel during your recent stay. My apologies for the difficulties you experienced with the parking. We have very limited parking at the hotel and have rented parking bays in the buildings surrounding the hotel in order to further accommodate guests. We have an outsourced valet parking company to assist our... More 

Edmonton, Alberta
Level Contributor
8 reviews
4 of 5 stars Reviewed 3 weeks ago

The staff at this hotel were really friendly and helpful. The breakfast buffet was really good. The location of the hotel was perfect across the street is the food lovers market and a restaurant both were great.

Review collected in partnership with Amoma.com

Was this review helpful? Yes
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear Gail L Many thanks for your wonderful review of our hotel during your recent stay. I was pleased to read of your wonderful experience in our hotel and the surrounding areas and pleasing to note that our hotel exceeded your expectations. I do hope that we can be of service to you in the near future. Kind Regards Judy... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is a belated review, but one that is well deserved for this Hotel. Me and my Wife stayed here during the 3rd week of April 2015. For 5 days, we only paid £150 - fantastic value! For this price, we would have been happy as long as the Hotel was clean. It was very clean, but also the Staff... More 

Was this review helpful? Yes 1
GeneralManagerHIECPT, General Manager at Holiday Inn Express Cape Town City Centre, responded to this review

Dear zaneyinternet Many thanks for your great review of our hotel during your stay in April 2015 and I was pleased to read that you had an enjoyable and memorable stay. I will certainly be passing on your comments to our team, especially Yolanda, who will be delighted to read your feedback. We do hope to be of service to... More 

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