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The Bay Hotel

5.0 of 5 69 Victoria Road, Camps Bay 8040, South Africa
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The Bay Hotel
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507 reviews from our community

Traveler rating
    306
    107
    57
    21
    16
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43
295
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54
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed here 3 nights....wish it could have been longer! The staff was amazing, the room was beautiful and it is located right across from the beach! The 5 star cuisine topped off a glorious visit! Will definitely come back☺

Was this review helpful? Yes 1
Middlesbrough, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We booked the hotel as room only and can not think of anything to say with regards negative comments. We had a warm welcome on arrival and shown the hotel facilities before been taken to our room.when we got to our room cases had been delivered. The front of desk staff could not have been more helpful with all our... More

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Cambridge, Massachusetts
Senior Contributor
47 reviews 47 reviews
18 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here one night in a Premier Sea Room. It was a lovely room overlooking the pool and out to the ocean. The bathroom was large with a separate shower and bath tub. While it is a bit old-fashioned, everything was clean and fresh. We spent our afternoon at the pool, which was quite empty. The pool staff was... More

Was this review helpful? Yes 1
Contributor
18 reviews 18 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This once grand dame of Victoria road, holding pole position in Camps Bay's iconic beachfront strip is tired, poorly maintained, and appears to be managed by amateurs. Room interiors are unchanged for easily 20 years, bar a lick of paint or carpet here and there. Closer inspection reveals a multitude of poor maintenance symptoms in rooms commanding US$ 600 and... More

Was this review helpful? Yes 2
Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

I had booked my parents into The Bay Hotel, Camps Bay, for the night as my Mum was going to hospital the next day and wanted to treat them to, as advertised, a "5 star luxury hotel". On arrival no one was there to meet or carry luggage. The same scenario when we left and carried our own bags to... More

Was this review helpful? Yes 1
TheBayHotel, General Manager at The Bay Hotel, responded to this review

Dear 5starhotelguru Thank you for taking the time to review our hotel I have attended to the points you have made and there is room for improvement. We strive to offer the best service to all of our guests from the moment they enter the hotel to the day we have to say our farewells. We have made some exciting... More

Cape Town, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From our wedding reception at this hotel 18 years ago, to numerous stays since then, this hotel is always a winner. Excellent location, lovely rooms, great breakfast spread, attentive service. Always a winner.

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TheBayHotel, General Manager at The Bay Hotel, responded to this review

Dear GailR23 Thank you for the glowing review I will definitely let my team know to keep up the great work. We look forward to welcoming you back. Warm Regards More

Melboure
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

After booking this hotel 12 months in advance for a special family holiday and spending thousands of pounds on an executive suite we were very very disappointed with our 8 nights. The hotel is just wonderful, great setting, great location but the service is very very poor... There is a deep culture in the hotel of poor service amongst the... More

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TheBayHotel, General Manager at The Bay Hotel, responded to this review

Dear James S I am terribly sorry that your experience was not a pleasant one at our hotel. We have a fresh new F&B team in place that is attending to the previous problems we had. We are looking forward to an exciting season and would love for you to come back and experience the new changes we have made.... More

JHB
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The location is to die for, you are right in the action, with great rock wave breaker views from the pool & breakfast room. Just step outside the hotel entrance & the Tapas bar owned by the hotel is fabulous, great food, great pavement cafe with fantastic views of the beach. We stayed in a mountain view room, which was... More

Was this review helpful? Yes
TheBayHotel, General Manager at The Bay Hotel, responded to this review

Dear Brenda W We are very proud of our hotel by the sea and all it has to offer. I am very glad that you had a wonderful stay with us. We look forward to welcoming you back to our hotel soon. Warm Regards More

Contributor
14 reviews 14 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel shows signs of aging and the rooms were below average for this price range. The parking staff was very nice and attentive while the front desk seemed aloof and tired. It was not a bad experience but would try another hotel next time.

Was this review helpful? Yes
TheBayHotel, General Manager at The Bay Hotel, responded to this review

Dear NYC2LOND Thank you for taking the time and effort to review our hotel I am very pleased to hear that our welcome guards were welcoming and efficient. The way my reception staff came across is not acceptable and not the level of service we want to offer our gusts I will attend to that personally. Warm Regards More

Mossel Bay, South Africa
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This hotel has a great location going for it. The staff is very friendly but check in took a half hour? All service was very slow. Have plenty of time and do not be in a hurry here. Also why is it that hotels feel they can charge double for drinks and food.it sure is not better. Free Wifi was... More

Was this review helpful? Yes 1
TheBayHotel, Manager at The Bay Hotel, responded to this review

Dear Roger D I want to take this opportunity to thank you for taking the time to review our hotel. We are constantly striving to better our service delivery to out guests and any feed back can assist in bettering our service. We would like to have an opportunity to welcome you back in the near future to see our... More

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Additional Information about The Bay Hotel

Address: 69 Victoria Road, Camps Bay 8040, South Africa
Location: South Africa > Western Cape > Cape Town > Camps Bay
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Bay Hotel 5*
Number of rooms: 76
Reservation Options:
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Also Known As:
Bay Hotel Camps
The Bay Hotel Camps Bay, Cape Town, South Africa

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