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Protea Hotel Durbanville

3.0 of 5 99 Jip de Jager Drive | Tygervalley, Bellville 7530, South Africa
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Certificate of Excellence 2014
Protea Hotel Durbanville
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Protea Hotel Durbanville
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99 reviews from our community

Traveler rating
    34
    44
    16
    4
    1
See reviews for
12
22
1
48
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (99)
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    (22)
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    (34)
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Still staying here for 3 more nights but really want to go to another hotel if I had any other choice. Service awful, dirty rooms, staff not kind! REally disappointed! Won't recommend this hotel to anyone!!!!

Was this review helpful? Yes 2
Cape Town
Contributor
11 reviews 11 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is absolutely one of our favourite hotels to stay in. Very friendly staff, rooms are beautiful and clean. This hotel is nestled in the vineyards of Durbanville. Also try their pizzas which they make at the pizza oven by the swimming pool. Anyone will enjoy spending time in this luxury hotel.

Was this review helpful? Yes 1
London
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have never stayed in a 3 star hotel only Higher so I did not expect much. We only stayed one night as needed to see family in the area. We were very surprised with the high standard of this 3 star hotel. Rooms were very spacious, bed was comfortable and there was a separate shower and bath. We paid... More 

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear attie1000 Thank you for the wonderful and constructive message received. I love the detail that you mention in your message as this can only assist us in becoming a better hotel. I humbly apologize for any inconveniences you may have experienced as mentioned, the TEAM and I will address and resolve the issues. We hope that you will come... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 27, 2015

We stayed at the hotel for two nights and was so impressed with the service and friendliness of the staff. The decor is modern and classy. The rooms were so comfortable and large. Found the shower very small. Close to Tygervalley shopping centre, no road traffic noise and overall very happy experience. Breakfast was very good and offered various choices.

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear Alison-van-Wyk Thank you for the wonderful feedback received. I will most certainly share your comments with my TEAM. We have various room options from deluxe rooms, one bedroom apartments and two bedroom apartments, all with different views overlooking the vineyards or the plush Cape scenery. I do apologize if the kiddie’s party caused a bit of noise however we... More 

Durbanville
Senior Contributor
24 reviews 24 reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 23, 2015

Visited their restaurant Friday 16 January for dinner. Upon arrival we were surprised that the main restaurant was closed and were directed to a lounge type make-shift restaurant. We ordered Pizza as the pizza menu looked great. Unfortunately when the pizza arrived it was very disappointing. The meat toppings were not fresh and seemed pre cooked, and some of the... More 

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear ALXROW001 Thank you for the feedback received. I am truly sorry that your dinner experienced was not up to standard and that we did not meet your expectations. Our pizzas are indeed a favourite amongst our GUESTS and we take all care in preparing them in the most authentic way possible and with the freshest ingredients only. I will... More 

Roodepoort, Gauteng, South Africa
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 20, 2015

This hotel differs from the normal Protea Hotel. The rooms are large and differently decorated than most similar hotels. The breakfast buffet is top class and it is probably the best hotel in Durbanville ideally located for people visiting the Tygervalley district. The only real shortfall was the shower that didn't meet expectations. It is located next to a vineyard... More 

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear Ronaldk18 Thank you for the good review received from you. I will share the comments with my TEAM. Our objective is indeed to separate ourselves from the norm and to be the best in the area. I am also glad to see that you enjoyed our breakfast spread. I do apologise for the shower problem and will investigate this... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 6, 2015 via mobile

My family and I stayed for 3 nights from the 3rd to the 6th of December. The check-in was delayed by an hour and a half due to the room not being ready. I thought since I am a Prokard member and paid fully in advance for the stay, they could have called me with that info. The room decor... More 

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear Eduard S Thank you for the value feedback received. Your comments regarding the family room and the staircase will most certainly be looked into in order for us to see how we can accommodate this better. As for the maintenance issues related to your room, I sincerely apologize for this and will take the matter up with the relevant... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 2, 2015

Stayed for two nights on a business trip in November. Lovely location in relation to the wine lands but a good 45 minute drive to the waterfront. Comfortable rooms designed like suites with a pleasant swimming pool area and a good spread for breakfast. Good views and a landscaped garden. Staff were friendly. Complimentary Internet access.

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear bajr Thank you for the wonderful feedback received. Our one bedroom and two bedroom apartments are indeed designed to offer ample space which can be viewed as large suites and comfortable for business travellers, families or long stays. I am also glad to see that you enjoyed our breakfast spread. We wish you all the best for 2015 and... More 

2 reviews
5 of 5 stars Reviewed December 27, 2014

Very clean facilities situated in a safe, quiet suburb. Landscaping is excellent with an overall peaceful atmosphere. Polite and helpful staff, complementary internet in rooms and shuttle to shopping centres around the hotel. Great hiking tract short distance from hotel. The food is great. I will return to this hotel anytime.

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PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear Benedicta C Thank you for the awesome review, much appreciated. You are correct in saying that out two bedroom apartments (sleeps four people) are ideal to double up or share with in order to get the best buy possible. They are also available as a semi self-catering unit with off course all the facilities and services of a hotel.... More 

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
4 of 5 stars Reviewed December 18, 2014

We spent a week at this hotel in the December holidays. It is conveniently located for people who are not beach-crazy and want easy access to the routes to the wine lands. Service is friendly though breakfast serving staff could be a little more on-the-ball. Breakfast itself is ample with some variation each morning. The rooms are lovely, modern and... More 

Was this review helpful? Yes
PHDhotel, General Manager at Protea Hotel Durbanville, responded to this review

Dear Taryn V Thank you for the wonderful review on our hotel. I am glad that you enjoyed the tranquillity of the wine lands away from the hustle of the city noise. Regarding the breakfast staff service, we will most definitely address this with the TEAM. Have a fantastic festive season. Kind Regards Nico Myburgh and TEAM General Manager More 

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Additional Information about Protea Hotel Durbanville

Address: 99 Jip de Jager Drive | Tygervalley, Bellville 7530, South Africa
Location: South Africa > Western Cape > Cape Town > Bellville
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Durbanville 3*
Number of rooms: 93
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