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Protea Hotel President

4.0 of 5
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4 Alexander Road, Bantry Bay 8001, South Africa
Protea Hotel President
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Ranked #7 of 7 Hotels in Bantry Bay
A recent review
4 of 5 stars reviewed 3 days ago
Jozijay Kimberley, South Africa
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629 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kimberley, South Africa
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

A very good hotel suitable for business or leisure. The rooms are spacious and airy with a small "kitchen" area with fridge and microwave. Free wifi. Dining options -buffet or al la carte are good although a bit pricey. Only negative was Reception staff that appeared not to be keen to deal with clients and where rather involed in their... More 

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ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Jozijay, Thank you for taking the time to comment on Tripadvisor. The inconvenience which you experienced at reception on check-in and check-out, is most definitely not the standard we strive to achieve. Please be assured that your comments have been addressed in detail with the relevant management and STAFF. It was our pleasure to accommodate you and your interest... More 

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 days ago NEW

Very friendly staff, helpfull & ever so willing to go the extra mile. I was pleasantly surprised by the menu and how they catered for each and every meal requirement. Looking to visit again with my daughter. Walks on the beach were great and pretty much close to everything.

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ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Nicolette M, Thank you for taking the time to comment on Tripadvisor. It was our pleasure to accommodate you and your interest and loyalty are truly invaluable to us. We look forward to welcoming you back to the Protea Hotel President in the near future! Kind Regards Quintin Byloo Acting General Manager More 

Tehran, Iran
Senior Contributor
47 reviews 47 reviews
15 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

It was an average choice. The best part was our ocean view room, it was breathtaking.The room size was OK. The room service was poor and cleanliness was not OK at all. Hotel location is not bad. Breakfast was OK but not special. Reception staffs were helpful. One of the worst part was getting taxi cab from hotel, it was... More 

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Toronto, Canada
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Good service / views / rooms / restaurant. Good a la carte and buffet services. Nice everything - I'd definitely go to any of the Protea hotels again. It was convenient to access the highway west or east and the drive to and from was very scenic.

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ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Craigger_9, Thank you for taking the time to comment on Tripadvisor. We are glad to know you had a great stay with us! We hope that you will be staying with us again soon. We should welcome another opportunity to show you Protea Hospitality at its best, and we look forward to hearing from you. Kind Regards Quintin Byloo... More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

The room we stayed in had recently been upgraded. Wooden floors, a small kitchen and a modern bathroom. Clean white duvet. The first night of our stay we ate outside on the terrace. The food and service were both good. But then it was not busy. Breakfasts were very busy. The staff got in our way and I could see... More 

Was this review helpful? Yes 1
ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Enjoy my travels, Thank you very much for providing us feedback regarding your stay, please accept our sincere apologies for the experience you had at the Protea Hotel President. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities.... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

Great location coupled with good service. Hotel is very well kept and looked after. Staff were very friendly and attentive @ all times even though hotel was fully occupied during this w-end. Keep it up. Thumbs up to the team. :)

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ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Tsholo S, Thank you for taking the time to comment on TripAdvisor. It was a pleasure having you at the Hotel and thank you for the kind comments. We look forward to welcoming you back again in the near future. Kind Regards Quintin Byloo Acting General Manager More 

Palatine, Illinois
Senior Reviewer
9 reviews 9 reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I had an absolutely awful experience at the Protea Presidente in Cape Town. It should have been a great experience because the location of Cape Town is gorgeous but the upkeep of the hotel is awful. The rooms are dirty, the bathrooms are moldy, the amenities are awful, etc. The room service was awful and the hotel smelled too. The... More 

Was this review helpful? Yes 3
ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear FreshMommy, Thank you very much for providing us feedback regarding your stay, please accept our sincere apologies for the experience you had at the Protea Hotel President. Your comments, together with the others we receive, are being analysed and will be instrumental in helping us to maintain and improve, where necessary, our standards of service and facilities. Kind Regards... More 

surrey
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

Titan Holidays Sensational South Africa. All previous Protea Hotels on this trip were really splendid. It was a huge let down when we reached Cape Town and this Hotel. It should have been the 'star' of the holiday, but seemed overbooked ,lack of attention to details e.g. no towels or glasses in the room on arrival plus seating arrangement for... More 

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ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Myke b, We would sincerely like to apologise for the inconveniences which occurred during your stay. This by no means reflects the high level of standard we at The Protea Hotel President are usually proud to offer. We would like to thank you for bringing these issues to our attention. GUEST feedback is imperative for us to ensure whether... More 

London, United Kingdom
Senior Contributor
49 reviews 49 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Staff were welcoming but not friendly, We stayed Bed and Breakfast, food excellent and fresh, the waiting staff offered a very good service bring you as much tea or coffee as you wanted, the food is self service. Bar staff a bit slow but then we were on holiday and in no rush. Went going up to your room, you... More 

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ProteaPresidentHotel, General Manager at Protea Hotel President, responded to this review

Dear Shelley e, Thank you for your words of appreciation on Tripadvisor. It was a pleasure accommodating you!! Please feel free to contact me personally for any assistance you may require from our side in future. We look forward to welcoming you back to the Protea Hotel President in the near future! Kind Regards Quintin Byloo Acting General Manager More 

Kailua-Kona, Hawaii
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Hopefully when Marriott takes over Protea, things will get better. I stayed 3 nights in a balcony room with separate bedroom and sea view. It was a good size but felt old. For the rest of my stay, I was in one room with no balcony and no view which also felt old. This hotel needs some serious updating. The... More 

Was this review helpful? Yes 1
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