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All 7 Bantry Bay hotels

Ambassador Hotel

4.0 of 5 Hotel   |   34 Victoria Road, Bantry Bay 8005, South Africa
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Ambassador Hotel
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Ranked #7 of 7 Hotels in Bantry Bay
A recent review
3 of 5 stars reviewed 1 week ago
Simon H London, United Kingdom
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258 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

I arrived in Cape Town from a few days in Kruger and was instantly taken by the beautiful location of the city. Arriving in Bantry Bay and seeing the position of the hotel was astounding. The view from the bar/restaurant is stunning . The hotel is as close to the sea as is possible. Front desk staff were courteous and... More

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Bangalore
1 review
4 of 5 stars Reviewed 1 week ago

I would visit this hotel again if they were to train/educate their perhaps rascist staff. I have been in sales for over 20 years and stayed in hundreds of hotels worldwide, but never have I encountered such rude and perhaps rascist staff as I did over here. Great views make up for the poor specimens of humanity at the Front... More

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AmbassadorCPTManager, General Manager at Ambassador Hotel, responded to this review

Dear Valued Guest Further to the email sent to you yesterday 18/09 - see below copy of email sent, I would like to once again apologise for the manner in which the receptionist came across during your check in/checkout process. It is never our intention to be anything other than professional and courteous to all our valued guests at all... More

1 review
4 of 5 stars Reviewed 2 weeks ago via mobile

Me and my partner just stayed at the hotels self catering apartments for a week. The apartment was on the 5th floor and had lovely views, it was nicely furnished the bed being very comfortable (if not rather short for taller people!) the only downsides is that the shower door wasn't sealed properly so the floor got very wet. Also... More

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Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

This hotel is very run down and outdated, definitely not worthy of 4 stars. I saw everyone complaining about the bathrooms being too small, and thought they are overreacting, but it is literally the smallest space I've ever been in, it is quite ridiculous. The 'bath' was dirty and very unpleasant. The hotel has an amazing view, which is a... More

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AmbassadorCPTManager, General Manager at Ambassador Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to leave your feedback regarding your recent stay at the Ambassador Hotel. It is off course extremely disappointing to note your comments regarding the hotel and the service you received. We have recently completed major refurbishment to the interior and exterior of our self catering apartments and happy to advise that... More

Cape Town
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

Amazing views, great hotel, very friendly staff and really great breakfast overlooking a breath-taking view. The staff are extremely helpful and so polite and friendly - nothing was a problem and we were always greeted by friendly smiles. We really loved our stay at the Ambassador and would highly recommend it.

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Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for reviewing us on TripAdvisor. We are so pleased that you enjoyed your stay with us. Thank you for your kind words regarding out staff. All our staff are truly an asset to the hotel. We look forward to welcoming you back soon. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More

Falls Church, Virginia
Contributor
20 reviews 20 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 19, 2014

My first visit to Cape Town and I must say the hotel met our expectations. We were very pleased with the service all around. From the personnel everyone was professional with a smile on their faces. The best part was when we arrived we were greeted by our names making us feel welcomed from the start. I would suggest to... More

Was this review helpful? Yes 1
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for reviewing us on TripAdvisor. We are delighted to hear that the hotel met your expectations. We strive on our friendly and professional service, therefore I am glad you got to experience that first hand. Thank you for bringing the breakfast concern to our attention. We have informed the restaurant of this. We look forward to... More

Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 15, 2014

The service and special treatment on our special day was Amazing! The views ... Best in the world! Loved the food at KOI was good as well as the service. Loved the breakfast venue at Voila! Thank you Vassiliki for making it extra special. X

Was this review helpful? Yes
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for your lovely review. We are delighted to hear that you had an amazing stay with us. It was lovely hosting you on your special day, and I am pleased you experienced our high standard of service. We are extremely lucky to have breath taking views, and the food at Koi certainly adds to that. We... More

Pretoria, South Africa
Senior Contributor
37 reviews 37 reviews
21 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 14, 2014

We used this hotel for a small meeting. The hotel looks out on the vast expanse of the Atlantic Ocean in Cape Town. One looks down on the breaking from the Koi Restaurant. The view are majestic - even in winter. The conference / banqueting manageress was an absolute star. The service over the two days was great and all... More

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Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for your lovely review. I am delighted to hear that you had a great experience while conferencing at the hotel, and that the level of service was high. We look forward to welcoming you back soon, for both conferencing and accommodation. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More

Durban, South Africa
Contributor
16 reviews 16 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 1, 2014

• Very close to the promenade and to restaurants etc. Went for a run along the promenade and watched the sunset was picture perfect • Valet parking is quick, friendly and efficient • Breakfast was hot and cold on offer, hot breakfast was on order • Bathrooms are very small • Beautiful views overlooking the ocean • Bedrooms are spacious,... More

Was this review helpful? Yes
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for reviewing us on TripAdvisor. We are so pleased that you enjoyed your stay with us, and that everything from the staff, to the room and the breakfast was satisfactory. We look forward to welcoming you back soon. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed July 31, 2014

From the moment you drive to the hotel, you will experience amazing service from Valet parking, to check in, to restaurant staff and check out staff. I have thoroughly enjoyed my stay. We had the most amazing seaview room. beautiful clean room and bathroom and the sound of the ocean was stunning :) . The room was large and spacious.... More

Was this review helpful? Yes
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for your lovely review. We are delighted that you enjoyed your stay with us, and that you experienced a high standard of service from all our staff. I am so pleased that you got to see whales, definitely a special surprise! We look forward to welcoming you back soon. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More

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Additional Information about Ambassador Hotel

Address: 34 Victoria Road, Bantry Bay 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Bantry Bay
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ambassador Hotel 4*
Number of rooms: 68
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Also Known As:
Ambassador Cape Town
Ambassador Hotel Bantry Bay, Cape Town

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