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Ambassador Hotel

4.0 of 5 34 Victoria Road, Bantry Bay 8005, South Africa
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Ambassador Hotel
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262 reviews from our community

Traveler rating
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    46
    28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hartbeespoort, North-West, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We were booked in for 4 nights into a luxury apartment. It was a pleasant experience as the newly renovated apartment gave you enough space and it was very neat. I prefer the apartment to the hotel rooms for this reason. I will be back!

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to hear that you enjoyed your stay with us, and that you found that our Self Catering Apartments was up to your liking. We look forward to welcoming you back soon. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More

Johannesburg, South Africa
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at this hotel several times before, but on my most recent trip was put in the apartment block over the road ........absolutely horrific!! A dated, shabby 1960's hell hole, which has been given the cheapest "makeover" possible. Yes, if all you want is a sea view then you will be fine, but do not expect anything more.... More

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your review on Tripadvisor. My sincere apologies for the experience you had at the hotel. Our apartments have recently been refurbished, however there are a few that have not yet been completed. If you wouldn't mind informing me what your room number was over an email, in order for us to investigate the matter... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Ambassador Hotel for a weekend in August 2014. The Ambasador Hotel is situated in the lovely Bantry Bay with magnificent ocean views, close to Camps Bay as well as a few minutes drive to the V&A Waterfront. I initially booked a room in the self catering Ambassador Self Catering Apartments across the road from the Hotel... More

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Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to hear that you had a wonderful experience with us, and that you enjoyed the upgrade to our Sea Facing Room. Thank you for your kind words towards our staff. We strive on friendly and professional service, therefore I am glad you got to experience that... More

London, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I arrived in Cape Town from a few days in Kruger and was instantly taken by the beautiful location of the city. Arriving in Bantry Bay and seeing the position of the hotel was astounding. The view from the bar/restaurant is stunning . The hotel is as close to the sea as is possible. Front desk staff were courteous and... More

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to leave your feedback regarding your recent stay at the Ambassador Hotel. Thank you for your kind words towards our staff, they are truly an asset to the company. It is of course extremely disappointing to note that your expectations were not met when you arrived in your room. We understand... More

Bangalore
1 review
4 of 5 stars Reviewed September 17, 2014

I would visit this hotel again if they were to train/educate their perhaps rascist staff. I have been in sales for over 20 years and stayed in hundreds of hotels worldwide, but never have I encountered such rude and perhaps rascist staff as I did over here. Great views make up for the poor specimens of humanity at the Front... More

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AmbassadorCPTManager, General Manager at Ambassador Hotel, responded to this review

Dear Valued Guest Further to the email sent to you yesterday 18/09 - see below copy of email sent, I would like to once again apologise for the manner in which the receptionist came across during your check in/checkout process. It is never our intention to be anything other than professional and courteous to all our valued guests at all... More

1 review
4 of 5 stars Reviewed September 16, 2014 via mobile

Me and my partner just stayed at the hotels self catering apartments for a week. The apartment was on the 5th floor and had lovely views, it was nicely furnished the bed being very comfortable (if not rather short for taller people!) the only downsides is that the shower door wasn't sealed properly so the floor got very wet. Also... More

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your review on Tripadvisor. I am glad you hear that you were pleased with your stay, and that the room was up to you liking. We have since begun renovating all our 5th floor rooms, and everything from the bathrooms, to the carpets and painting will be taken care of. Apologies for the Wifi... More

Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 16, 2014

This hotel is very run down and outdated, definitely not worthy of 4 stars. I saw everyone complaining about the bathrooms being too small, and thought they are overreacting, but it is literally the smallest space I've ever been in, it is quite ridiculous. The 'bath' was dirty and very unpleasant. The hotel has an amazing view, which is a... More

Was this review helpful? Yes
AmbassadorCPTManager, General Manager at Ambassador Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to leave your feedback regarding your recent stay at the Ambassador Hotel. It is off course extremely disappointing to note your comments regarding the hotel and the service you received. We have recently completed major refurbishment to the interior and exterior of our self catering apartments and happy to advise that... More

Cape Town
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
5 of 5 stars Reviewed September 13, 2014

Amazing views, great hotel, very friendly staff and really great breakfast overlooking a breath-taking view. The staff are extremely helpful and so polite and friendly - nothing was a problem and we were always greeted by friendly smiles. We really loved our stay at the Ambassador and would highly recommend it.

Was this review helpful? Yes
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for reviewing us on TripAdvisor. We are so pleased that you enjoyed your stay with us. Thank you for your kind words regarding out staff. All our staff are truly an asset to the hotel. We look forward to welcoming you back soon. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More

Falls Church, Virginia
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed August 19, 2014

My first visit to Cape Town and I must say the hotel met our expectations. We were very pleased with the service all around. From the personnel everyone was professional with a smile on their faces. The best part was when we arrived we were greeted by our names making us feel welcomed from the start. I would suggest to... More

Was this review helpful? Yes 1
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for reviewing us on TripAdvisor. We are delighted to hear that the hotel met your expectations. We strive on our friendly and professional service, therefore I am glad you got to experience that first hand. Thank you for bringing the breakfast concern to our attention. We have informed the restaurant of this. We look forward to... More

Cape Town Central, South Africa
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 15, 2014

The service and special treatment on our special day was Amazing! The views ... Best in the world! Loved the food at KOI was good as well as the service. Loved the breakfast venue at Voila! Thank you Vassiliki for making it extra special. X

Was this review helpful? Yes
Vass1991, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for your lovely review. We are delighted to hear that you had an amazing stay with us. It was lovely hosting you on your special day, and I am pleased you experienced our high standard of service. We are extremely lucky to have breath taking views, and the food at Koi certainly adds to that. We... More

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Additional Information about Ambassador Hotel

Address: 34 Victoria Road, Bantry Bay 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Bantry Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ambassador Hotel 4*
Number of rooms: 68
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Also Known As:
Ambassador Cape Town
Ambassador Hotel Bantry Bay, Cape Town

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