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Ambassador Hotel

34 Victoria Road, Bantry Bay 8005, South Africa
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Ambassador Hotel
Best prices for: 1 room 1 guest
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Ranked #6 of 7 Hotels in Bantry Bay
A recent review
5 of 5 stars reviewed 2 weeks ago
MITESHRAMPERSAD Pietermaritzburg, South Africa
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314 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Came as part of a package deal, and helped confirm my already somewhat dismal impression of package hotels. I assume from the other reviews that there are indeed good rooms to be had in this hotel - sea views and whatnot, but my experience was a tiny corner window in the bedroom facing the rooftop parking lot across the street.... More 

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Pietermaritzburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was my best Holiday Experience by far! Myself and my family celebrated my dads 70th Birthday in Capetown and stayed at the Ambassador apartments which form part of the Ambassador Hotel! As part of the Apartment package we received full access to all the facilities and services at the Hotel as well. The Staff are really friendly helpful and... More 

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to see that you had a wonderful stay with us, and that it was your best experience yet! I am glad that our self catering apartments were satisfactory, and that everything from the service, to the facilities and staff were up to standard. We strive on... More 

Contributor
12 reviews 12 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed in the Ambassador apartments across the road from the hotel. They were clean and newly renovated with incredible sea views. Staff were very friendly and we received hotel service even though it was an apartment stay. If you are looking for self-catering in Cape Town I highly recommend the Ambassador.

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing us on Tripadvisor. I am delighted to see that you enjoyed your stay with us in our self catering apartments, and that they were all around satisfactory. Thank you for your kind words towards our staff. We strive on our professional and friendly service therefore I am glad you got to experience that... More 

Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The first night was a bit of a hiccup with problems charging the food at the hotel restaurant to my room, after this had been organised and confirmed prior to the trip. Other than that the room was pretty and neatly cleaned. I could hear my neighbors quite clearly but other than that there was little noise. The restaurant was... More 

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing us on Tripadvisor. I sincerely apologise for the misunderstanding during your stay with us, however I am glad it was corrected soonest. With regards to your experience in the room and the restaurant, I am glad to see that both were satisfactory, and that the service from the hotel staff and restaurant staff... More 

Lincolnshire
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

staff very friendly and helpful. View from dining room over the bay was fabulous ,we were waiting for QM2 to arrive and because of windy weather it came close to the bay breathtaking!! Food was very good and rooms were very well appointed . I would return to this hotel.

Was this review helpful? Yes
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your feedback on Tripadvisor. I am glad to see that our staff provided a high standard of service during your stay with us. We strive on our professional and friendly service, therefore I am glad you got to experience that first-hand. We are very lucky to have this location and I am glad you... More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed at the Ambassador Executive Suites from April 8-21, 2015. Our stay was excellent. Upon arrival there was a problem with our reservation but that was more than corrected after I informed the Manager Nikki Vardan about the problem Our suite was very comfortable, spacious and well appointed, with a panoramic view of Lion’s Head and... More 

Was this review helpful? Yes
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to see that you and your wife had an excellent stay with us and that you were satisfied with the layout of our self catering apartments and the location. We strive on our professional and friendly service, therefore I am glad you got to experience that... More 

Harleston, United Kingdom
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

My wife and I stayed here for seven nights from April 15th for our birthdays and we were not disappointed with our stay. From when we arrived the staff were very welcoming and friendly assisting us with checking in and our bags. We arrived in our room to a bottle of Champagne on ice, which was a lovely touch! The... More 

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to see that you enjoyed your stay with us, and that you were satisfied with everything from the room, to the service and staff, location and Koi! We strive on our professional and friendly service, therefore I am glad you got to experience that first-hand. Thank... More 

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

I spent 11 nights in the self catering apartments and was more than happy. the apartment was clean spacious and had stunning views. I used booking.com and paid £870 this included daily cleaning and was during the Easter school break. I had my mother and teenage son with me and all 3 generations thought the apartment deserved 5 stars. It... More 

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to hear that you and your family enjoyed your stay with us and that the apartment was satisfactory. We are extremely lucky to have this amazing location, and I am glad you got to chance to explore the area and what it offers. Thank you again,... More 

Dubai, United Arab Emirates
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed April 18, 2015

I travel for business, and this hotel was wonderful. Very quiet, amazing view, wonderful staff, what else can I say? As others have noted here, the view is truly wonderful. Try to get up early in the morning, or be back at the hotel for sunset; it is worth the planning. Check in was very quick. They found my reservation... More 

Was this review helpful? Yes 2
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. I am delighted to see that you had a wonderful stay with us, and that the staff, restaurant and location were to your satisfaction. And yes, the view is breath taking! We strive on our high standard of service, therefore I am glad you experienced it with our front... More 

Lewes
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed April 9, 2015

The hotel looks tired and shabby apart from the entrance to the reception area. Small is an understatement for the rooms , they are tiny and the bathrooms minute! The outside pool area is dirty and the swimming pool has a distinct rim of dirt around the water line, I dread to think what germs are hidden in there hence... More 

Was this review helpful? Yes 1
AmbassadorCPTManager, General Manager at Ambassador Hotel, responded to this review

Dear Valued Guest It is surprise and disappointment that we read your review. We were clearly under the impression that you thoroughly enjoyed your stay after your meetings with two of our managers whereby you gave generous and warm feedback on the staff and hotel both the night before departure and as well on the morning of your departure. We... More 

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