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Ambassador Hotel

4.0 of 5 34 Victoria Road, Bantry Bay 8005, South Africa
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Ambassador Hotel
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Ambassador Hotel
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281 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New Delhi, India
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

In Cape Town’s quiet Bantry Bay suburb, the Ambassador Hotel sits atop a cliff, overlooking a craggy stretch of the Atlantic coast. Sliding floor-to-ceiling glass doors frame direct or partial ocean views while the modern French-African fusion restaurant, Salt, and the small pool provide front-and-center spots for admiring Cape Town’s famous sunset.

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing us on Tripadvisor. Thank you for your kind words regarding our property. We are extremely lucky to have this amazing location with breath taking views of the ocean and magical sunsets. Our Sea Facing Rooms offer that exact same view from our restaurant, Koi and if you want the ocean at your feet,... More 

Contributor
11 reviews 11 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

I visit Cape Town Many times a year on business and have stayed in many hotels. I found ambassador to be the best value for money. Yes I know there are many fancy hotels but this old gem in bantry bay suites my needs. Some rooms are in need of a revamp but the pool and bar area makes up... More 

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing us on Tripadvisor. It is wonderful to hear that the hotel has everything you need, which is why you return! It is always great to welcome our regulars guests back. Last year we completed major repairs to our Self Catering Apartments. The hotel will take on repairs in 2015. Thank you again for... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

This is one of the best hotels that I have stayed in. Great facilities excellent service the staff was on the ball and very friendly. Clean and comfortable. A must stay when in the Cape. The Bantry Bay Area was spectacular to stay in.

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. We are delighted to see that you had a wonderful stay with us, and that everything from the staff to the service and our location was at a high standard. Thank you for your kind words towards our staff! We strive on our professional and friendly service from all... More 

Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This is my favourite hotel in South Africa. From the moment you arrive, you feel at home.The wonderful staff ensure your stay is superb. The suites are my best. These are across the rad with lovely views of the ocean. Breakfasts are delightful with enthusiastic staff assisting and providing great service. The food is fresh and well presented as a... More 

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your kind review on Tripadvisor. We are so delighted to hear that you had a lovely stay with us, and that The Ambassador Hotel is your home away from home! We do our utmost to ensure that all guest experience is at a high standard, therefore I am glad that you experienced that. All... More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great service great food we had a stunning seat by the window stunning sea views thanks guys we will definitely be back for a second helping.............................................................................

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Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your lovely review on Tripadvisor. We are delighted to see that you had a great dining experience, with great food and service that was of a high standard. We look forward to welcoming you back for seconds. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More 

Montreal, Canada
Top Contributor
54 reviews 54 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I came to the Ambassador Hotel for dinner at their restaurant Koi. Upon finishing dinner, I asked the two men working at the door to call me and my boyfriend a cab back to our hotel. They informed us that unfortunately they were unable to call us a cab and that if we wanted one from the hotel we would... More 

Was this review helpful? Yes 1
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Guest, Thank you for bringing this to our attention. The transport company is run independently from the hotel. However, we will adress this with them as the cost should be confirmed with you upfront therefore giving you the option of calling an alternative taxi service, which we do offer. Kind Regards, Vassiliki Evripiotis Guest Relations Manager More 

Sydney, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We are currently staying at this hotel with a booking for a week. Yesterday, my husband took his wedding ring off, placing it on the bathroom shelf while he had a shower. He forgot to put it back on as we were rushing to go on a tour of Robben Island. As soon as we returned we rushed to the... More 

Was this review helpful? Yes 1
Vassiliki E, General Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, What an unfortunate incident you experienced during your stay with us. As explained to you and your husband when we met, I sincerely apologized for the manner in which Grant Hendricks handled the situation. We have a zero tolerance towards theft at The Ambassador Hotel, and up until this event, and since then, we have not had... More 

Johannesburg, Gauteng, South Africa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel has a brilliant location with amazing views. Staff are very friendly although service can be slow (but then who is really in a rush in Cape Town). Bathrooms are really small though and the size of the basin in the bathroom is a joke. A puppy could not use it as a water bowl. Also, the water. My kids... More 

Was this review helpful? Yes 2
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing us on Tripadvisor. We sincerely apologise with the water pressure issues you experienced during your stay with us. We have addressed this, and we will be upgrading our plumbing during 2015 as we are waiting on the City of Cape Towns incoming lines. With regards to the pool, we are trying to monitor... More 

Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 24, 2014

nice hotel right on the seafront/rocks in Bantry Bay-️stunning location but rooms very small. Great service and nice for a night or 2. Staff very friendly and helpful and has a nice view from the restaurant for breakfast over the ocean

Was this review helpful? Yes
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for your review on Tripadvisor. I am glad to read that you enjoyed your stay with us, and that the service was at a high standard. We strive on our professional and friendly service, therefore I am glad you got to experience that first-hand. We are also very blessed to have this amazing location! I... More 

Stockholm, Sweden
Top Contributor
82 reviews 82 reviews
72 hotel reviews
78 helpful votes 78 helpful votes
3 of 5 stars Reviewed November 30, 2014

During our first visit ever to South Africa (a round trip during 10 nights), we spent the very first four nights at the Ambassador Hotel, which is situated approx 5,5 km distance from the Waterfront Area in Cape Town. The hotel is nicely situated at the rocks right by the sea. The entrance/front desk-/restaurant area is actually at the top... More 

Was this review helpful? Yes
Vassiliki E, Guest Relations Manager at Ambassador Hotel, responded to this review

Dear Valued Guest, Thank you for reviewing us on Tripadvisor, we note that we take all feedback very seriously. We sincerely apologise for the service that was given to you by our Front Office Staff. That is not the standard of the hotel and not something we take very lightly. Please know that we will be taking the necessary action... More 

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Additional Information about Ambassador Hotel

Address: 34 Victoria Road, Bantry Bay 8005, South Africa
Location: South Africa > Western Cape > Cape Town > Bantry Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Ambassador Hotel 4*
Number of rooms: 68
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Also Known As:
Ambassador Cape Town
Ambassador Hotel Bantry Bay, Cape Town

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