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Ellerman House

Certificate of Excellence
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180 Kloof Road | Cape Town, Bantry Bay 8001, South Africa
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Ellerman House
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Ellerman House
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143 reviews from our community

Traveler rating
    129
    6
    5
    0
    3
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14
94
5
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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A TripAdvisor Member
5 of 5 stars Reviewed yesterday NEW

Without a doubt the most exclusive of Cape Town's hotel offerings, Ellerman House stands apart. It is a very "grown up" property - private, sophisticated, and targeting a highly discerning clientele. Service is excellent: courteous, attentive, but personable at the same time. The main house is classic in style, very comfortable... the feel is of being in a beautiful private... More 

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Milwaukee, Wisconsin
1 review
5 of 5 stars Reviewed 3 days ago NEW

The enjoyment of staying at the Ellerman House. Staff, location, views, food and all around relaxation factor. As an avid traveler, I can honestly say the Ellerman House is the best I've stayed. Already planning a future visit. Also, after reading reviews from previous travelers, it's dawned that some individuals are truly never happy. I wouldn't change a thing pertaining... More 

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Linlithgow, United Kingdom
Senior Contributor
40 reviews 40 reviews
39 hotel reviews
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I have just returned from Ellerman, where we were taking part in the cycle race. I would love to say that our stay was as perfect as the previous two but I'm afraid the Ellerman is having some 'teething' problems with new staff. I have dealt with my complaints privately, but the hotel still remains one of... More 

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EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Gingersheep Thank you for taking the time to review your stay at Ellerman House during the cycle race in Cape Town. We are really disappointed in your recent experience and I do apologise that the last stay was not as wonderful as the previous two. Thank you once again for discussing the situation with me. We are doing our... More 

London, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

We stayed two nights in this lovely hotel. The attention from all the staff, food atmosphere and decor are quite superb, and there is plenty of space to enjoy the incredible views, not to mention the art collection We were upgraded to a room with a panoramic view which also enhanced the stay. All the best rooms overlook the gardens... More 

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EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Hazel031 Thank you so much for taking the time to review your stay at Ellerman House. We are delighted to hear you enjoyed the art collection and the room you had during your stay. We would like to apologise for the experience you had when leaving the hotel regarding the changing facilities. We are really sorry that you had... More 

Northampton
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

A 5 day stay at Villa 2 Ellerman House was the perfect end to a wonderful trip to South Africa. After a hectic time on safari, and wine tasting in Franschoek, the beautiful modern villa, with views over Sea Point was just what we needed. Our chef Rob provided excellent meals, with his assistant Merlin helping out with all arrangements.... More 

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EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear jeanoNorthampton We appreciate the time you have taken to review Ellerman House and we are very pleased to hear you had such a wonderful stay in Villa Two. We take pride in the art collection and our Contemporary Art Gallery and it is always very rewarding to know our guests enjoy the art collection. We hope to welcome you... More 

Palma de Mallorca, Spain
Top Contributor
58 reviews 58 reviews
28 hotel reviews
97 helpful votes 97 helpful votes
3 of 5 stars Reviewed March 6, 2015

My husband and I have just returned from a four night stay in what was our favourite hotel in the world. Rooms, service, great staff and attention to detail were the hotel's hallmarks. This was our 6th stay here (over three years). My experience this time was disappointing for the following reasons: 1. Previously our check in was friendly and... More 

Was this review helpful? Yes 1
EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Teech99 I am terribly sorry about the unpleasant experience during your recent stay at Ellerman House. It is always very sad to learn of the disappointment from guests who have previously very much enjoyed their time with us. We are always striving to perfect every guest's stay and use all feedback as something that we can learn by. I... More 

Grays Thurrock, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 28, 2015 via mobile

Staying here is a real experience the staff are exceptional the food is the best I have had in any country the whole place is fantastic the only place I would stay in Cape Town the views of the ocean are awesome and would thoroughly recommend it's not cheap but what is when you have quality like this a must... More 

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EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Steve P At Ellerman House, guests will always be our number one priority and we are very happy to hear you had such a good stay during your visit to Cape Town. The are very proud of the view, cuisine, service, wine and art we offer our guests and to receive such lovely feedback is always rewarding. We would... More 

Surrey, United Kingdom
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed February 28, 2015

We have just returned from 3 nights at Ellerman House. The first thing that you see when you enter the front door is the amazing art collection which line the walls of this wonderful house. The rooms are comfortable, many have great views and hotel facilities are good. They make a special point around the wine cellar, which we sampled.... More 

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EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Dudleyfields Thank you for taking the time to write the review of your stay at Ellerman House in February. One of our biggest passion at Ellerman House is art and wine and we are very happy that you have experienced it with us. We have noted your comments regarding the staff and we will be sure to follow up... More 

Stockholm, Sweden
Senior Contributor
47 reviews 47 reviews
21 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed February 7, 2015

My husband and I stayed here for 3 nights and I will say it's everything I want from a luxury hotel..oops.. SORRY Ella..home away from home... Sam, one of the skilled drivers picked us up in the Audi at the airport and told us everything he knew about the areas we passed on our way to Ellerman House. The room:... More 

Was this review helpful? Yes 1
EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Carpediemgolfer We are very happy to hear you enjoyed your stay at Ellerman House and we would like to thank you for taking the time to write this lovely review. Ellerman House is often seen as a home away from home and we are happy that you experienced it in the same way. Our restaurant, wine and views are... More 

Swansea, United Kingdom
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2015

My wife and I have travelled to many corners of the globe and stayed in some amazing places. However, we have stayed at Ellerman House more times than at any other location. Yes, it's expensive to stay here but the price is just a number when one receives such superlative service and is truly made to feel "at home".

Was this review helpful? Yes
EllermanCapeTown, General Manager at Ellerman House, responded to this review

Dear Christopher We appreciate the time you have taken to write this lovely review about your stay at Ellerman House. We are very happy to hear you felt right at home at our property and we hope to welcome you back to your home-away-from-home in the future. Kind regards Ella Cuyler General Manager Ellerman House More 

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