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The Cascades Hotel

5.0 of 5 PO Box 7, Sun City 0316, South Africa
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The Cascades Hotel
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The Cascades Hotel
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288 reviews from our community

Traveler rating
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    49
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102
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The Sun City resort is a 2 hour drive from Sandton, Johannesburg and is also accessible by airport. The resort itself is great for family, with something to do for everyone, whatever your desired pace. We travelled with my elderly grandparents and young children, all of whom had a great time, which speaks volumes about the variety of activities. Our... More 

Was this review helpful? Yes 1
Lagos, Nigeria
Senior Contributor
38 reviews 38 reviews
19 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 1 week ago

I do not understand HOW this is rated as a 5 Star property, as it most certainly is NOT. Amenities are in no way luxurious and neither are the furnishings or decor lavish. The hotel helped to arrange transportation which was HALF the cost the Go2Africa contact quoted me. Our driver Joe was nice and friendly. The Bell Hops were... More 

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Pretoria, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

I went to Sun City with my wife before returning home as part of our vacation package which included a stay at Zanzibar and Durban. We unfortunately got sick from a bug that we caught prior to our arrival at Sun City. What was meant to be a 2 night stay ended up being a 5 night stay as we... More 

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1 review
3 of 5 stars Reviewed 2 weeks ago via mobile

I have just returned home after spending a few days at this Hotel.I write this with the utmost dissapointment. Firstly, it is unacceptable and unheard of that I had to wait for my room after 14h00 in a 5* Hotel. The excuse that the Hotel was full the previous night had nothing to do with me. After all I still... More 

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Durban, South Africa
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

I am yet to come across a dedicated, service orientated and bubbly manager like i did at the Cascades Hotel. Despite hiccups we experienced due to the malfunctioning of the Hotel AC, rooms not being ready on arrival having traveled for 9 long hours from Durban, nothing compares to the warm Hospitality we received from the reception team of the... More 

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Cochrane, Canada
1 review
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Along with another couple, we arrived early at the Cascades hotel on January the 6th (2015). It all started with being told that the room not being ready and we should come back at 2pm. We were finally advised that our room was ready after 4pm. The rooms themselves were very nice but noticed the air con wasn't working. After... More 

Was this review helpful? Yes 3
Johannesburg, South Africa
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

This is our second early January visit to the Cascades. A very pleasant hotel close to all major attractions of Sun City. I think the hotel is showing its age as the air con in our room wasn't working and while at reception witnessed 2 other guests separately complaining about the same problem. The breakfasts are excellent and the staff,... More 

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Johannesburg
2 reviews
5 of 5 stars Reviewed 3 weeks ago

To Sun International Management I wish to extend my sincerest gratitude for the excellent turnaround and customer service that I've received from your staff stemming from the check-in problems that I've experienced. Your staff has been amazing, friendly and extremely professional. It is not often that one experiences such excellent service. I thank all your staff but would like to... More 

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Pretoria, South Africa
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We arrived late in the afternoon to find the room we'd been allocated was not made up. After complaining we were moved to another room quite efficiently and quickly. I found the Family Rooms very small and not worth the rate charged, even though it was high season. The rooms also look a little old and tired. Breakfasts at the... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
2 reviews
3 of 5 stars Reviewed 4 weeks ago via mobile

Cascades says it is a 5 star hotel but the quality is that of a 3 or 4 star. The money you pay is just way too much the type of value you get. The Family Luxury room is not spacious and only offers cramped quarters. The balcony that is advertised is not there. The housekeeping is done very late... More 

Was this review helpful? Yes 1
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Additional Information about The Cascades Hotel

Address: PO Box 7, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Cascades Hotel 5*
Number of rooms: 243
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City

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