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The Cascades Hotel

5.0 of 5 PO Box 7, Sun City 0316, South Africa
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The Cascades Hotel
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The Cascades Hotel
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273 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
1 review
5 of 5 stars Reviewed today NEW

We recently spend 4 days at the Cascades Hotel,,and was checked into one of the their presidential Suites(Heron Suite)..What an experience,,The suite is a must to see and cannot really be explained fully,,The service we received at the front desk was exceptionally welcoming,,and not to mention a certain lady by the name of Pontsho,,She really went out of her way... More 

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Gaborone, Botswana
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
1 of 5 stars Reviewed yesterday NEW

This hotel is overrated. I have been to motor inns which are far better than this so-called five star hotel. The aircon in the room was not functioning. I reported this in the morning before leaving the hotel, and ofcourse not fixed by early evening. I had to report again and demand that they fix / see it now before... More 

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london
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
3 of 5 stars Reviewed 2 days ago NEW

When I think of 5 Star, something extra special in terms of customer service (especially using initiative to ensure customer satisfaction) comes to mind. We didn't get this at the Cascades. Let me start with the Low Points - We arrived with three young children all below the age of 10 after a 7 hour long haul flight and a... More 

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London & Monmouthshire
Top Contributor
65 reviews 65 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

Stayed here for 3 nights. It was awful. The queue for breakfast is 35 minutes long and is sheer chaos. I wasn't sure if it was a hotel or penal colony, none of the staff smile, they are disinterested, unhappy and certainly shouldn't be working in a customer service environment. This is not a 5* hotel. Probably 3* at best.... More 

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Perth, Australia
1 review
1 of 5 stars Reviewed 6 days ago NEW

My complaint was made to the concierge manager ( hotel manager was unavailable) regarding my experience on the 12-12-2014. She was suppose to discuss with the hotel manager and respond. Today is the 22-12-2014, I have still not had any contact from anyone. I left 2 email addresses and a mobile number as contact points. Being a international visitor and... More 

Was this review helpful? Yes 1
London, United Kingdom
Contributor
14 reviews 14 reviews
8 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

My wife and I, along with our eight year old daughter decided to spend a few days in Sun City before attending a family wedding in Pretoria. Having to fly from the UK we wanted to kill a few days somewhere nice beforehand. The Cascades Hotel is very average indeed, certainly not what we expected. Staff are mostly kind ,... More 

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Bournemouth, United Kingdom
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for a week. We arrived at 2pm and found that our room wasn't ready - we had to wait an hour, but the inconvenience was considerably softened by being given an upgrade from their standard luxury room to a suite. We had stayed at this hotel five years ago and things then were not quite up to... More 

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Pretoria, South Africa
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at this hotel in order to play some golf at the nearby Lost City Golf Course. The service levels are excellent. The staff are very efficient and they focus on staying in the background and just making things work. All rooms have a lovely scenic view of the Gary Player golf course. Lost and lots of activities are... More 

Was this review helpful? Yes 3
Gauteng
Contributor
19 reviews 19 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Sun City is such a beautiful place but sadly they never get service right. I took hubby there for his birthday. We spent 3 nights at the Cascades, and my experience was the worst ever. The porter was great and the warm welcome was a pleasant surprise. However it was downhill from there. The reception team were unpleasant and unwelcoming.... More 

Was this review helpful? Yes 1
London
Contributor
13 reviews 13 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Went to this hotel for a mini break So time was spent relaxing. There were lots of activities available for people staying at the hotel in and around the premises. The only downfall was that there wasnt a late night place to carrying on partying. That may have changed since i went.

Was this review helpful? Yes 1
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Additional Information about The Cascades Hotel

Address: PO Box 7, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Cascades Hotel 5*
Number of rooms: 243
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Also Known As:
Cascades Hotel Sun City
Cascades Sun City
Hotel Cascades Sun City

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