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The Cascades Hotel

PO Box 7, Sun City 0316, South Africa
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The Cascades Hotel
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357 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (93)
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  • All months
    (357)
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    (105)
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    (86)
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Sandton, South Africa
Level Contributor
6 reviews
6 hotel reviews
3 of 5 stars Reviewed 3 days ago NEW

The room the ground floor was satisfactory, until the second day when there was no hot water. after informing the duty manager they upgraded our accommodation. Just want to compliment the Duty manager valuing us as customers and ensuring that we had an enjoyable stay.

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Sun_City_PR, Public Relations Manager at The Cascades Hotel, responded to this review

Dear Kavitha Thank you so much for your feedback and we apologise for any inconvenience caused as a result. I am happy to hear the Cascades staff were able to assist and make the rest of your stay enjoyable. Warm regards The Sun City team More 

Sydney, Australia
Level Contributor
40 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 1 week ago

PROS - The Cascades is well positioned within Sun City - easy to walk to the Entertainment Centre and Casino. - The breakfast buffet is ENORMOUS - I never realised there were so many different types of sausages or bacon available. - Some of the staff try really hard - Like much of Africa there is no shortage of staff.... More 

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Johannesburg, South Africa
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Sun City is starting to look its age, and the Cascades hotel is no different. While it is clean and functional, it felt like I had been time warped to the 80's. Upgrades are taking place though, so this should improve over time. Our family of 4 spent 2 nights at the Cascades. It is probably the most central hotel... More 

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Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I just got back yesterday from a fabulous holiday at the cascades hotel in Sun City. We travelled with 5 kids, 3 of them were under 3 years old. The accommodation was lovely and extremely spacious with twice a day replacement of towels, free bottled water etc. The housekeeping and room service staff were absolutely fantastic (especially that we had... More 

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Rome, Italy
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was an enjoyable stay at the Cascades Hotel. The service was good en the check in was smooth. Rooms were clean with an amazing view. It is close to the Sun City Entertainment Centre and restaurants. Breakfast was fantastic . The surrounding man made forest and pools give this hotel a peaceful atmosphere. I will definitely visit again.

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Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I prefer to stay at The Palace, but when travelling with the whole family (which includes a three year old) we stay at the Cascades as it has better accessibility to the entertainment centre (across the road from the reception) as well as having a heated pool with a slide and the tennis courts and Gary Player golf course are... More 

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Cape Town
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently spent two nights at the Cascades Hotel and thoroughly enjoyed our stay. Staff were all extremely friendly, nothing was too much trouble for them. Our rooms were spacious, very comfortable and had everything you could need in them. A lot of the Restaurants are being refurbished at the moment so not as much choice as normal but then it... More 

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Greater Johannesburg, South Africa
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I am not a great fan of Casino's but I had to go to the cascades when my step daughter came to visit from Sweden. The service and attention that you receive from the friendly and smart staff was a pleasure from start to finish. The rooms are reasonable size and ultra clean. Every interaction was excellent. I would also... More 

Was this review helpful? Yes 1
Kempton Park, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

We booked 5 twin rooms with 2 single beds each for our Chinese guests and phoned the hotel a week before check in to ensure that the rooms have single, not double beds. On arrival today at 2pm, all the rooms had double beds! We reported the problem immediately and 3 hours later, at 5pm, nothing had been done about... More 

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Pretoria
Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed June 25, 2015

We thought we would treat ourselves to the 5 star experience of the Cascades hotel, well what a joke that was. The service was SHOCKING. The waiters barely understand English, let alone speak it. I feel vey sorry for our international guests. Our room was very average, the sleeper couch was is bad condition. The phone and kettle were broken.... More 

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