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The Cascades Hotel

PO Box 7, Sun City 0316, South Africa
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The Cascades Hotel
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347 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Kempton Park, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

We booked 5 twin rooms with 2 single beds each for our Chinese guests and phoned the hotel a week before check in to ensure that the rooms have single, not double beds. On arrival today at 2pm, all the rooms had double beds! We reported the problem immediately and 3 hours later, at 5pm, nothing had been done about... More 

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Pretoria
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 1 week ago

We thought we would treat ourselves to the 5 star experience of the Cascades hotel, well what a joke that was. The service was SHOCKING. The waiters barely understand English, let alone speak it. I feel vey sorry for our international guests. Our room was very average, the sleeper couch was is bad condition. The phone and kettle were broken.... More 

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Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 1 week ago

It was an enjoyable experience staying at the Cascades Hotel. The service was of a high standard and the staff was very helpful and friendly. We were travelling with family and requested for a pullout sleeper for the younger ones, the request was met before our check-in. The rooms were clean and well serviced. The bed were very comfortable. The... More 

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Johannesburg, South Africa
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Whilst in winter (mid June), the resort is fairly quiet and the Valley of Waves plus all swimming pools are closed for maintenance, there is still something to be enjoyed at Sun City. We enjoyed our stay at Cascades and really like the hotel, even through two lifts were out of order. We were not advised by the hotel about... More 

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Pretoria, South Africa
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We visited Sun City in June 2015 and stayed at the Cascades. The road to Sun city is not of the best when you leave the N4. On arrival we were welcomed immediately at the car and we immediately forgot about the trip. Our luggage were loaded and we checked in within a few minutes. The room was warm and... More 

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Sandton
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Our annual pilgrimage to Sun City started in the miserable winter weather of Johannesburg, with the usual pleasant trip being compromised by a violent strike at Marikana we were redirected to Sun City via Rustenburg. The road conditions after leaving the N4 were very poor with ongoing road work, pedestrians wandering across the road and unroadworthy cars made the after... More 

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Okavango
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I've been visiting the sun city resorts for years and agree with some of the points some of the other travelers are pointing out! The resorts are all slowly losing their quality and standards that they once had! Our room at the Cascades hotel had no drinks in the mini bar and it wasn't offered to us during our stay.... More 

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Pretoria, South Africa
1 review
5 of 5 stars Reviewed May 18, 2015

We havent been to Sun City in a while and didnt know what to expect. We stayed at the Cascades for a weekend and it was nothing but awesome. The service was wonderful. The staff right down from the porter to Management were very friendly and eager to assist. There wasnt one hotel staff member that would pass you without... More 

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Grosse Pointe Farms, Michigan
Level Contributor
63 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed May 9, 2015

Best place to stay in Sun City after the Lost Palace which is very expensive. Cascades is expensive for South African hotel; but is is very beautiful. Has a golf course, aviary, water park, and beautiful grounds. Rooms all have a nice view of the pool area and walking area with birds, waterfall, beautiful plants. Our room was very comfortable... More 

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1 review
5 of 5 stars Reviewed April 29, 2015 via mobile

My wife & I spent a weekend at Sun City recently & this was by far the best stay ever in our 10 year travel history to the resort. The Cascades Hotel knows exactly what hospitality is about. Having spent 6 hours on the road due to riots around the resorts vicinity, it took the warm bubbly hospitality of Pontsho... More 

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