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The Palace of the Lost City

Certificate of Excellence
Sun City Resort off the R556, Sun City 0316, South Africa
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1 room 1 guest
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1,101 Reviews from our TripAdvisor Community

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Traveler rating
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    196
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (187)
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Johannesburg, South Africa
Level Contributor
77 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

This is another hotel I have been going for many years.Since last time had been a good 7 years and a big disappointment. This hotel was 7 stars and it really did earned it at the time. However this felt bad: even the hot and cold water were not running and working properly. The pool is full of kids screaming... More 

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Dubai, United Arab Emirates
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Lovely hotel with very friendly and helpful staff. Great gardens and places to walk and relax. Lovely ambiance and certainly worth a second or third visit. The water park is within walking distance of the hotel as are other amenities and the national park/ safari is only a five minute drive away. Had a great couple of days at the... More 

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Johannesburg, South Africa
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

An amazing time all round. Spacious and Clean hotel room complete with an equally spacious and clean en-suite. A rather generous and delicious breakfast buffet. The resort has a relaxing, island feel, despite it being land-locked. The large pools are exceptional and well layed out. The resort boasts many dining restaurants and fast food facilities. The entertainment is exceptional, complete... More 

Was this review helpful? Yes 1
Johannesburg, South Africa
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

There is a lot of hype around this hotel and while it is undeniably beautiful, you lose a bit of the personal attention and touch that comes with staying in smaller hotels. The room was large and spacious which seemed a bit of a waste as we were out by the pool most of the time. Still, it was quite... More 

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Pietermaritzburg, South Africa
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Palace of the Lost City from the 07 August 2015 to the 10 August 2015. The hotel is truly magnificent. At the entrance you are greeted by a host of staff with their most welcoming smiles.The room we stayed in was quite large and had all the necessary amenities, also a large separate... More 

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Johannesburg, South Africa
Level Contributor
33 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

hotel is pure luxury excellent service good food clean and quiet rooms are stunning and the amenities are great the bus takes you around the whole resort and you have direct acess to the valley of the waves

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Duncan, Oklahoma
Level Contributor
39 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The building and grounds are second to none. However, what sets this hotel apart is the staff. I was always greeted, with a smile and a kind word, regardless of time of day. The staff approached me asking if I needed help if I appeared the least bit confused. A shuttle was always available to take me anywhere I wanted... More 

Was this review helpful? Yes 3
Johannesburg, South Africa
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed here for three nights. This hotel is indeed just a shadow of its former self. The rooms are tiered, outdated and generally in shabby condition. Housekeeping was happy to just leave my fresh towels in the bath, the night turn down is inconsistent and not very thorough, dirty glasses and my room service trolley was not even removed.... More 

Was this review helpful? Yes 5
Hong Kong
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Whilst the hotel is very large and visually sumptuous it is a little dated inside. The room was large and plush, but a little dark whilst the facilities in the room were about average. The bed was comfortable. The high roofs and furnishing of the main hotel areas is impressive but the lifts and some other facets are beginning to... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

As a loyal guest (and a fan to be honest) of Sun City, Sun International and The Palace of the Lost City in particular, it is rather frustrating for me to type this review. Especially this being my first Trip Advisor review. I have always believed that filling in the guest satisfaction form and sending it privately to the hotel... More 

Was this review helpful? Yes 4
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