We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

The Palace of the Lost City

5.0 of 5 Sun City Resort off the R556, Sun City 0316, South Africa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
The Palace of the Lost City
Professional photos View all
Browse nearby
The Palace of the Lost City
Write a Review

937 reviews from our community

Traveler rating
    630
    167
    70
    31
    39
See reviews for
302
323
16
108
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
  • All months
    (937)
  • Mar-May only
    (207)
  • Jun-Aug only
    (217)
  • Sep-Nov only
    (265)
  • Dec-Feb only
    (248)
All months
Hong Kong, China
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed yesterday NEW

I was impressed with the food variety and quality during breakfast and high tea times in this famous hotel. The hotel room and restaurant environments were very good and spacious with a nice mixture of nature and artificial decor modelling on some past historical era. The only thing to complain about is the service level. I kept oredering a hot... More 

Was this review helpful? Yes
Johannesburg, South Africa
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had a wonderful stay except for the transport service where we had to queue for a long time before we were transported around Sun City. This made me wonder why some people are treated like pheasants at the place? Everyone is not treated equally. More attention was given to foreigners than locals by the Concierge. This was my third... More 

Was this review helpful? Yes
Benoni, South Africa
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

A place to stay, quite pricey but worth every penny. Rooms are plush, the staff cannot do too much for you, the setting is beautiful. The food is outstanding with a pianist playing you through the experience.

Was this review helpful? Yes
Victoria, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

I visited Sun City over the busy Christmas holiday period, and not only was I upgraded to the Palace I was truly treated like a princess by all of the staff. Many of them new me by first name and went well above and beyond to make sure I was always well attended to. Being a single female traveller I... More 

Was this review helpful? Yes
Hong Kong, China
1 review
5 of 5 stars Reviewed 4 days ago NEW

Staying at The Palace with my family during Christmas holiday. The hotel is really nicely designed and the food is enjoyable. We went to Pilanesberg National Park early in the morning and have a nice afternoon tea after having water activities in Valley of the Waves. That pool with waves was amazing, I spent few hours there with my sister.

Was this review helpful? Yes
Tauranga, New Zealand
Top Contributor
65 reviews 65 reviews
53 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We read the reviews but decided to give it a go and we could not fault any aspect of our stay from arrival to departure. We were with two of our teenage children. Check in was fast, our rooms were amazing and huge. We loved the fruit and the wine thank you. Our children went exploring, in awe of the... More 

Was this review helpful? Yes
Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

What a total disappointment our stay here was. On arrival we had to queue to check in, which was a nightmare as there was nowhere to sit and wait. The room was quite small, which was a surprise.Thankfully we had booked a pool view room, but the balcony was walled in which meant that the view could only be enjoyed... More 

Was this review helpful? Yes 3
Pretoria, Gauteng, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We recently had the experience of spending 2 nights at the Palace at Sun City and I would like to share my experience with everyone: 1. We arrived late on Friday evening only to find that they "lost" our reservation, we spent an hour in the lobby waiting for them to fix it. 2. Eventually we were told that our... More 

Was this review helpful? Yes 3
Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago

Do I think the Palace of the Lost City is worth the fee? Not any more, but this is why: 22 years ago, the Palace was without doubt a fine example of a 5 star hotel, but keeping up with the times in service and facilities is necessary to stay up there. I am not unaccustomed to staying in 5... More 

Was this review helpful? Yes 2
Lafayette, Louisiana
Top Contributor
147 reviews 147 reviews
24 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 1 week ago

There are three hotels on the property and palace is the right word for the upscale hotel. It is fabulous. Seldom do you find a hotel with $500 rooms and up that are worth the price, but this one is. You will feel like a king or queen. The food is high quality and endless. It is the largest breakfast... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to The Palace of the Lost City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palace of the Lost City

Address: Sun City Resort off the R556, Sun City 0316, South Africa
Location: South Africa > North-West Province > Sun City
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Palace of the Lost City 5*
Number of rooms: 338
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Cheap Tickets, getaroom.com, Expedia, Despegar.com, Priceline, Agoda, Odigeo, Tingo and South African Hotels so you can book your The Palace of the Lost City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palace Of The Lost City Hotel Sun City
The Palace Of Lost City

1,008 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (894)
Viewed
Hotel & grounds (324)
Viewed
Pool/beach area (79)
Viewed
Dining (82)
Viewed
Room/suite (88)
Viewed
View from room (28)
Viewed
Bathroom (30)
Viewed
Family/play areas (10)
Viewed
Other (253)

Management photos: Courtesy of the property manager

Viewed
All management photos (114)
Viewed
View from room (2)
Viewed
Hotel & grounds (26)
Viewed
Pool/beach area (5)
Viewed
Dining (12)
Viewed
Room/suite (36)
Viewed
Business center/function rooms (3)
Viewed
Bathroom (1)
Viewed
Other (29)
Hotels you might also like...
Check In Check Out
Price Your Stay