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The Palace of the Lost City

Certificate of Excellence
Sun City Resort off the R556, Sun City 0316, South Africa
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The Palace of the Lost City
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1,079 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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Sandton, South Africa
1 review
4 of 5 stars Reviewed yesterday NEW

This is our favourite local getaway spot. Kids love it for the valley of the waves. We love it for the proximity to where live. A perfect hideaway for most Joburgers. The whole complex is fantastic with enough activities to keep active kids occupied for two to three days. The rooms are well appointed, good size, clean etc. Some maintenance... More 

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Zurich, Switzerland
Level Contributor
416 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
3 of 5 stars Reviewed yesterday NEW

The palace hotel, city of the lost palace sun city My first thought when I saw the hotel on the drive up was WOW... Quickly followed by OMG OTT. It is seriously over the top, there are gilt statues, huge chandlers, zebra skin and gold painted chairs, elephant statues and more..... Reception is a huge room with lots of staff... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Level Contributor
3 reviews
4 of 5 stars Reviewed 5 days ago NEW

I found the hotel to be beautiful but its quite expensive. Not sure if I would recommend others to spend so much money to stay at the palace. I fell by the stairs near the palace and there was very poor service in trying to help me due to my injury. The rooms were pretty and the breakfast was nice... More 

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Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear guest We value your feedback and apologise for any inconvenience caused to your experience. I hope you are better after your fall and will investigate our customer service around the incident. On the bright side we are happy to hear you enjoyed the room as well as the breakfast. Warm regards The Sun City team More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 6 days ago NEW

I recently returned to the Palace for a business conference after staying here a few times before. Got stuck in a lift, lifts in other section of the hotel not working, my colleague didn't have hot water, took an hour to transfer me to non smoking room after check-in... Above all the feeling one gets is that staff views these... More 

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Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear guest Thank you so much for your valued feedback, i would like to apologise for the inconvenience caused due to this experience. We strive to ensure all guest have a great stay and experience at any one of the hotels on resort, we will investigate the matter and ensure the relevant hotel is aware. Warm regards The Sun City... More 

Edinburgh
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Our Stay at Sun City Palace was excellent, the staff are attentive and friendly and go out of their way to make you feel welcome. The breakfast is awesome the best selection I have experienced in any hotel world wide. Jenny was amazing with her knowledge of the area and helped organise many excursions including a hot Air Balloon Ride... More 

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Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear guest Thank you so much for your feedback and we are so happy you enjoyed your stay. We always strive to ensure our guests are well looked after but it is the Sun City team that makes it possible, we will definitely pass on the message to Jenny and Monica on a job well done. We hope to see... More 

Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a treat! Beautiful and a "tick off your bucket list" hotel in South Africa, and the experience. The service from arrival to departure is just phenomenal and the rooms spacious and gorgeous. The whole environment is just beautiful and inviting and every space feels filled with happiness. Everyone is helpful and welcoming. They are all amazing with children,... More 

Was this review helpful? Yes 2
Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear Mrs Abt Thank you so much for the response and we are thrilled you enjoyed your stay. We hope to see you soon Warm regards The Sun City team More 

Johannesburg, South Africa
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

The hairdresser and massage service was very poor.The room was also not big enough.The services itself were poor. I ordered bottle of champagne and fruit basket to the room for my husband's birthday- when we arrived nothing was in our room and I had to speak to Manager to organise it. Except of the morning buffet was this place no... More 

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Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear Kvolkova Thank you so much for your response and I would like to apologise for any inconvenience due to this experience. We will definitely look into the matter. Warm regards The Sun City team More 

Curitiba, PR
Level Contributor
57 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Is our second time here. It used to be much better. The Hotel structure is great, the service is good but not that best it used to be. Breakfast is really nice, and foods in the "The Palace"'s Restaurants are really good and high quality. What have followed down is the Sun City Complex: Entertainment Center and restaurants around there,... More 

Was this review helpful? Yes 1
Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear Lucianelt We appreciate your feedback and would like to apologise for any inconvenience. We strive to ensure our guests get the best service possible and I am sorry this was not your experience, we will definitely look into the matter. We hope to see you soon. Warm regards The Sun City team More 

Stellenbosch, South Africa
Level Contributor
143 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Superb service and variety make The Palace Hotel such a good destination, especially when travelling with children. Large comfortable rooms with excellent coffee facility. Buffet offers good variety that caters for every taste. The steaks in the Grill Room also excellent. Good wine list, although expensive. Bathroom decor getting bit outdated, but perfectly kept up. In our 3 night stay... More 

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Sun_City_PR, Guest Relations Manager at The Palace of the Lost City, responded to this review

Dear Kwassie Thank you so much for your feedback. We always strive to make our guests stay an enjoyable one. We hope to see you soon. Warm regards The Sun City team More 

Scottsdale, Arizona
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This place is awesome! Amazing place, beautiful! Service is wonderful as well. Concierge, Pascal, was extraordinary! Thank you! Room service very quick and excellent. Breakfast buffet is great! Awesome variety of foods and only about $20.

Was this review helpful? Yes 1
Sun_City_PR, Public Relations Manager at The Palace of the Lost City, responded to this review

Dear guest Thank you so much for your feedback, we am so happy to hear you enjoyed your stay. We will definitely let Pascal know. Please come again soon. Warm regards The Sun City team More 

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