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All 51 Kimberley B&Bs / inns

Heerengracht Hotel

3.0 of 5 Guest house   |   42 Heerengracht Ave | Royldene, Kimberley 8301, South Africa
Hotel amenities
  • Reviews (7)
  • Photos (14)
  • Amenities
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  • Room tips (3)
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Heerengracht Hotel
Ranked #17 of 51 Kimberley B&B and Inns
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7 people have reviewed this hotel

Traveler rating
    3
    1
    0
    3
    0
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Families
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2
1
3
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • Any
English first
Kimberley, South Africa
1 review
5 of 5 stars Reviewed December 8, 2013

We enjoyed every moment of our stay, with the friendliest service from JD. We had a great room service and breakfast in bed, which the presentation thereof was top class. Heerengracht will definately be our next destination given the opportunity again ... Thank you again!

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Linkoping, Sweden
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 23, 2013

The AC in the bedroom did not work. The one in the kitchen-area was so noisy you could not sleep with it on. Since it was +40 outside it would have been nice to have AC. The bathtub was not fastened properly so it moved quite a lot when we tried to shower. I say try because the water pressure... More

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Pretoria, Gauteng, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

the place is welcoming, warm and very homely. The service from the staff members was so good making us feeling like at home away from home. The water, lights, entertainment and the luxury beds were more than satisfactory and excellent to respective conditions. Sibusiso Zondo

Was this review helpful? Yes 1
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thank you, it's always inspiring to get a positive review, I shall pass on the message to staff to maintain and constantly improve. More

Johannesburg, South Africa
Contributor
16 reviews 16 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed May 2, 2013

Booked in here through work for a two night stay, partly due to the unavailability of my preferred accommodation and partly due to the fact that they had working wireless in order to ensure I remained connected whilst traveling. They didn’t. And you get what you pay for, which isn’t much. The room was tiny, they didn’t have half the... More

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Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for a positive comment of our beds. We offer free WI-FI to our guests. In April, Telkom had a connectivity problem that also affected our internet and WI-FI ,as a result, the problem was beyond our control and guests were informed. We have different types of rooms which are charged differently depending on size, comfort as well as other... More

1 review
2 of 5 stars Reviewed January 24, 2013 via mobile

On visiting the guesthouse I felt unwelcome. The water was off the whole day. On enquiring I found out that the water was turned off because the geysers leak. The water pressure in the room is extremely low, the flow in the shower is about 2 l/s. on the first morning I had to take a cold shower as there... More

Was this review helpful? Yes
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for your review Pieter. In our effort to go green, we converted to Solar Energy and as a result, we installed solar Geysers. These solar geysers gave us a hard time from the beginning and the Installation Company finally got them right. Our geysers are Operating perfectly and the pressure has since been corrected as it was affected only... More

East London, South Africa
2 reviews
5 of 5 stars Reviewed May 4, 2012 via mobile

This being my second trip to Kimberly, i had the very best expirience of what true humanity and love is offered by Mr. Thami Sebusi. He is truly the diamond of Kimberly that I hope everyone has the the oppurtunity to meet. Dear sir, you are truly an angel and humble hand of god.

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Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for the positive review. We appreciate it when guest got good Service to talk about it in appreciation. Thanks More

jhb
1 review
4 of 5 stars Reviewed February 21, 2012

i felt the excellent service and warmth from the staff was just wonderful the rooms where very clean BUT i have 2concerns i was charged R150.00 just for a plate of food no starters or desert thats crazy !!! the same staff seems be be on duty all the time longer than 12shifts allthough i did not ask about that... More

Was this review helpful? Yes
Heerengracht, Owner at Heerengracht Hotel, responded to this review

Thanks for the wonderful review. We shall pass on the message to our staff to encourage this positive behaviour. The dinner should have been a three course meal, next time you are in Kimberley , please claim your free three course dinner meal(on the house).We have three different shifts on a 24hr day, some staff members stay at the premises. More

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Additional Information about Heerengracht Hotel

Address: 42 Heerengracht Ave | Royldene, Kimberley 8301, South Africa
Location: South Africa > Northern Cape > Kimberley
Hotel Class:3 star — Heerengracht Hotel 3*

14 photos of this hotel

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Class
Number of rooms
3

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