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Protea Hotel Kimberley

4.0 of 5 The Kimberley Big Hole, West Circular Road, Kimberley 8301, South Africa
Best prices for: 1 room 1 guest
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Protea Hotel Kimberley
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Protea Hotel Kimberley
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97 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gaborone
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Hi, recently stayed at the protea in Kimberley. This is the second time I stayed there my experience has been as follows: Great location, its situated near city center, adjacent to the big hole. Great service, the reception staff are friendly and accommodating. Good rooms, the rooms are super especially the new rooms. Be careful for the twin rooms feel... More 

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Johannesburg, South Africa
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

this is our third stay at this hotel and I can only say that this hotel is going down the tubes at a serious speed. On checking in there is NOBODY to help with the luggage. When I question reception I get told the porter is not available! I wonder if they have a porter. They got someone out the... More 

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Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

This hotel is an example of a service provider meeting, and exceeding, customer expectations. Going an extra mile for clients seem to be embedded in their culture. I've stayed with them for the past few years and they are consistent with their service. The front office (Michele's) team, especially Meryl-Lee, always know how to make clients feel special as if... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear KagishoD, Thank you very much for taking the time to write a review of our hotel on TripAdvisor. It is always our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Your praises are most certainly welcomed and I have also shared these with the TEAM. It is an honour hosting you and we... More 

1 review
5 of 5 stars Reviewed 4 weeks ago

Great Hotel with friendly staff and lovely accommodation...I will visit again. Rooms are big, neat and clean with a great view of the open mine. The service in this hotel is splendid, staff are well informed about the facilities the hotel has to offer. What was specifically impressive was their directions they have to offer at reception and their handy... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Mario A, Thank you very much for your “5 out of 5” review on TripAdvisor. At Protea Hotel Kimberley, we endeavour to make every moment of your stay a “Moment of Magic”. Your review is evidence of this, and I am proud of our TEAM for making your stay such an enjoyable experience. Your comment regarding the undercover parking... More 

Pretoria
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 21, 2015

Arrived back after 11 days in Kimberley for a chess tournament. Half way through because of car problems I had to move to the Protea as it was within walking distance, very close to the convention centre. It had been fully booked up 'till then or I would have stayed there immediately. Jaco the General Manager was extremely helpful and... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear laylapretoria, Thank you for taking the time to inform future travellers of your recent stay at Protea Hotel Kimberley. When travelling to Kimberley for an event or tournament, it certainly does make things easier and convenient if you can simply walk to the convention centre. We would have loved having you stay with us for your entire time in... More 

Pretoria
Senior Contributor
41 reviews 41 reviews
15 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed January 20, 2015

I stayed for 1 night only in this more traditional hotel. I arrived on a very hot day in Kimberley and was disappointed with the layout of the outdoor seating/pool area. It was not inviting and I went back to my room and ordered room service. The chicken salad was delicious. The breakfast was also disappointing, really very average. I... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear hermadw, Thank you for taking the time to write a review of our hotel on TripAdvisor. I would like to apologise for the disappointment that you experienced regarding our outdoor seating area and breakfast. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. I am pleased to hear... More 

Johannesburg
Contributor
19 reviews 19 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 12, 2015

We were just stopping over on our trip back to Johannesburg, but this was a good place to stay. The room was nice and comfortable and the hotel is basically attached to the biggest attraction in Kimberley, the Big Hole. There were a few minor niggles in the room that needed to be fixed to make this an excellent ratngs... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear BrettRussellZA, Thank you for your review of our hotel on TripAdvisor. Please accept my apologies for the minor niggles in your room. Our maintenance TEAM has been working on the issues mentioned and I can confirm that they have been fixed. Our swimming pool was built to reflect the Northern Cape surroundings, and unfortunately this design is not the... More 

Pretoria, Gauteng, South Africa
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 10, 2015

Arrived at hotel on very hot 35 deg C and the cool lobby was very welcoming - smooth check in and clean comfortable rooms. As this hotel is situated virtually on the edge of the Big Hole the semi-industrial minimalist architecture blended in very well with mining infrastructure in the adjoining historical village to which there is direct access from... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear dietvb, Thank you for the positive review that you posted on TripAdvisor. I am glad our comfortable, air-conditioned rooms could provide some relief from the scorching Kimberley heat and our unique swimming pool certainly takes the edge off. It is a pleasure to read a review that praises our comfortable rooms, the excellent service, historical theme and unique decor.... More 

Centurion, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed January 7, 2015

I appreciated the fact that the hotel was located right next to the Big Hole as this was the purpose of our stay - to show our children the largest man-made excavation in the world and for them to learn more about the diamond rush. This was done en route back home from our holiday in the Western Cape. The... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear samstravels2014, We appreciate you taking the time to write a review of our hotel on TripAdvisor. Thank you for your feedback. Please accept my sincere apologies for the poor housekeeping standards in your room. I have addressed this with the housekeeping department, and all the issues that you mentioned have been rectified. Unfortunately sometimes we need to close our... More 

1 review
3 of 5 stars Reviewed January 3, 2015 via mobile

I checked in yesterday. Hotel looks good at face value but room & restaurant shocking. There is a tiny shower. The water outlet was blocked so we're basically standing in ankle deep water whilst showering. This overflowed into the small bathroom. The element in the kettle was fully rusted. I waited almost an hour this morning after requesting a another... More 

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Preapillay, Thank you very much for completing a review of our hotel on TripAdvisor. On behalf of the management and STAFF at Protea Hotel Kimberley, I would like to apologise most sincerely for your experience on your first day here. We pride ourselves on delivering the best GUEST service, and it saddens me to hear that your experience at... More 

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Additional Information about Protea Hotel Kimberley

Address: The Kimberley Big Hole, West Circular Road, Kimberley 8301, South Africa
Location: South Africa > Northern Cape > Kimberley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Kimberley 4*
Number of rooms: 94
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