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All 11 Kimberley hotels

Protea Hotel Kimberley

4.0 of 5 Hotel   |   West Circular Road | overlooking the Big Hole, Kimberley 8301, South Africa
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Protea Hotel Kimberley
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52%
Ranked #3 of 11 hotels in Kimberley
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53 people have reviewed this hotel

Traveler rating
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    16
    5
    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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English first
Contributor
14 reviews 14 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The food choices at this hotel (a la carte menu) is very poor. They probably don't know what hot veggies are, and brought me a stake that was so hard my dog would not eat it. Please review your menu options and or fire the chef! Don't stay here it there's a lot of government employees staying there as well.... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear NickVR1, Thank you for your review on TripAdvisor. Please accept my sincere apologies for the disappointment you experienced during your recent stay with regards to our a la carte menu. The quality of the food that you received is unacceptable and I have addressed it with the relevant STAFF, and training is ongoing to ensure that this will not... More

Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 21, 2014

This place is really nice and so close to the Big Hole. It has an interesting mix of decor - olde world meets modernity. The dinner buffet is good and the chicken is halaal - friendly. The staff are nice and helpful. I ran a workshop at the venue and they sorted out everything. Rif http://suitcasesandlattes.com/2014/02/17/surviving-kimberley-part-1-protea-hotel-victorian-guest-lodge/

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Rif X Thank you for your '5 out of 5' review on TripAdvisor. We are pleased to hear that you enjoyed our halaal friendly offering on our dinner buffet. Organising a workshop and ensuring that it is a success is in no way a mean feat. Relieving some of the pressure off you and assisting in organising your event... More

Bloemfontein, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 10, 2014

Protea Hotel Kimberley is a very nice hotel if you want to break away for a weekend, from check in the STAFF was very friendly and helpfull, assisted in a very patient and friendly manner, there is always someone to help you if you need help or service. Whithin walking distance from the Big Hole it helps to stretch the... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear 1jakes007, Thank you very much for your review on TripAdvisor. I am so pleased to hear that our STAFF were friendly and helpful and I will certainly commend them for the good service that they provided. Our location next to the Big hole never disappoints, and I am glad that you had the opportunity to experience it. Thank you... More

Javea, Spain
Top Contributor
65 reviews 65 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed February 9, 2014

Stayed 27th & 28th December 2013 in a de luxe room. Unfortunately this was on the ground floor with a footpath next to the window so privacy was only enabled by drawing the curtains. Room was good with 2 double beds. Beds and pillows were great. Bathroom had a separate bath and shower. Hotel is in a quiet location next... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Nyeri Thank you for your feedback on your stay in December at Protea Hotel Kimberley. I am disappointed to hear that we failed to WOW you from the moment of check in until check out. There are no excuses for the poor food and service experience that you had, but I can assure you that training is continuously being... More

Cape Town
Contributor
19 reviews 19 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed January 8, 2014

Stayed at the Protea Hotel, Kimberley on 27th and 28th December 2013. as I was attending a wedding and reception. I booked the accommodation through Hotels.com and was assigned a "universal room". I was allocated room number 112... 1. Shower/bath smelled as if it had not been cleaned for some time, 2. shower had no enclosure, hence water was spread... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Samuel C, Thank you for your review on TripAdvisor. Please accept my sincere apologies for the disappointment you experienced during your recent stay. Universal access rooms are rooms built for GUESTS with disabilities, so the shower has to be open and easily accessible. While your booking came from Hotels.com for the universal access room, our STAFF should have been... More

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 8, 2014

We recently spend a night at this hotel after a long drive. What a nice setting next to the big hole and friendly staff. Rooms are nicely decorated and beds are comfortable. Definately a good option if on business or for an overnight on a road trip.

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear James F Thank you for taking the time to post such a positive review on TripAdvisor. I am pleased to hear that our STAFF were friendly and that you found our rooms nicely decorated and comfortable. We appreciate your recommendation and hope to welcome you back to Protea Hotel Kimberley again soon. Kind regards, Jaco Kruger General Manager Protea... More

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 7, 2014

From the moment we checked in to checking out we had a great experience at this hotel. Reception was efficient, friendly and helpful. I am mentioning names today because of the great service. At reception Meryl was fab! The room was clean, the beds and the room in total were very comfortable and clean. We had a great dinner and... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Elaine G, Thank you very much for your “5 out of 5” review on TripAdvisor. Ensuring that every aspect of a GUEST’S stay is perfect is what we strive for, and I am pleased to hear that we achieved this with your stay. I am so glad to hear that Meryl and Petro assisted you with excellent GUEST service... More

London, United Kingdom
1 review
1 of 5 stars Reviewed January 4, 2014

After applying for a table at 7:50 we were asked to date in the bar as there was a 20 minute wait. Fair enough. The table was available by 8:20ish. We read the one menu we fetched for ourselves being promised menus which never arrived. Order took place at about 8:30 … then we waited … apologies offered on numerous... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear B W, Thank you very much for your feedback on TripAdvisor. I would like to apologise most sincerely for your unacceptable service experience. We pride ourselves on delivering the best GUEST service, and it saddens me to hear that your overall experience was such a disappointment. I can assure you that this matter has been investigated and that our... More

Johannesburg, South Africa
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 31, 2013

We decided to stay at this hotel due to it's proximity to the big hole. It's a lovely hotel, relatively new. Our rooms were cosy and beds were very comfortable. But the restaurant it's a BIG let down. Our lunch took exactly 1 hour to prepare and after that we could not pay our bill because all staff were on... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear ivabella Thank you for taking the time to review us on TripAdvisor. It is always great to hear that our GUESTS found our hotel lovely and our rooms comfortable and cosy. I am sure this made for a good night’s rest. I am disappointed to hear that our restaurant was such a let down. Having so many out of... More

Benoni, South Africa
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 29, 2013 via mobile

We stay at the Protea Hotels on a regular basis. This was our first visit to this hotel. The location is perfect . The staff was overall friendly and helpful,rooms cosy and comfortable. However the dinners left great disappointment as most of it was not available when you wanted to order a meal. The first evening we waited or our... More

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Bianca N, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Noeleen H Thank you for taking the time to provide us with some valuable feedback about your recent stay. It pleases me to hear that you found our hotel cosy and comfortable and our STAFF friendly and helpful. I will certainly give Thomas a pat on the back for being so friendly. I am disappointed however to hear that... More

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Additional Information about Protea Hotel Kimberley

Address: West Circular Road | overlooking the Big Hole, Kimberley 8301, South Africa
Location: South Africa > Northern Cape > Kimberley
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 hotels in Kimberley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Kimberley 4*
Official Description (provided by the hotel):
Protea Hotel Kimberley – 4-star elegance in the heart of historical Kimberley. Protea Hotel Kimberley is built on the edge of the famous Kimberley Big Hole. The centrally situated Hotel forms the ideal base from which to enjoy and explore all that historical Kimberley has to offer including museums, war routes and most importantly, the Kimberley Big Hole and Mining Village. In addition to the town’s rich history, Protea Hotel Kimberley offers elegant dining with a la carte and buffet options for breakfast, lunch and dinner; with room service being available up until 23h00. Relax and unwind after a fun filled sight-seeing day with a cocktail on the viewing deck or cool off in our unique farm-style dam swimming pool, which both overlook the Big Hole. The Hotel offers secure, modern, quality accommodation in a relaxed atmosphere with friendly and professional STAFF to look after your every need. ... more   less 
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