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All 11 Kimberley hotels

Protea Hotel Kimberley

4.0 of 5 Hotel   |   West Circular Road | overlooking the Big Hole, Kimberley 8301, South Africa
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53%
Ranked #3 of 11 hotels in Kimberley
A recent review
5 of 5 stars reviewed 1 week ago
HJacoS Kimberley
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68 people have reviewed this hotel

Traveler rating
    14
    23
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    8
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Kimberley
1 review
5 of 5 stars Reviewed 1 week ago

Most of the personnel are genuinely friendly and they try anything to help me with whatever problem I may have. The management have come to me on several occasions and remembered my name and chatted away like friends. Over the years, I have seen that the management treat the staff with respect and discipline. This has helped to ensure that... More

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Northern Cape, South Africa
1 review
5 of 5 stars Reviewed July 13, 2014

We were there for a weekend away from the normal Living in Kimberley we went for the weekend to The Protea Hotel and warm welcome, friendly staff and just the best place to stay. Thank you for being the best. It was an experience that we will not forget. Best coffee served ever!!!!!!!

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear JolandyB, Thank you very much for the positive review that you posted on TripAdvisor. I am pleased that GUESTS from Kimberley also get the opportunity to experience our hotel, and that your experience is one to remember. Our baristas were very happy to hear that you enjoyed the coffee, please do pop in again and try one of our... More

Alberton, South Africa
1 review
5 of 5 stars Reviewed July 2, 2014

In all my traveling years for business to Kimberley I always request the travel agency to book Protea Big Hole. The staff is always friendly and let you feel at home. Friendliness is greeted with respect. The staff looks after you and smiles friendly every time and even after a long shift still greets you warmly. They take care to... More

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear 938Peter, Thank you for your very positive review of our hotel on TripAdvisor. With the current cold front that we are experiencing, it is truly heart warming to see that our GUESTS are made to feel at home with friendly service, spacious and comfortable rooms, and good food. I am pleased to hear that you have noticed an improvement... More

Kimberley, South Africa
1 review
5 of 5 stars Reviewed June 26, 2014

services is excellent and staff were very kind to us,and also the staff in the kitchen.the food is nice and up to standerd.the people at reception and kitchen are very nice and kind to us and they mayd the two weeks here with them feels like w were the only guests,bcoz they treat us with respect and kindness.

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Edith308, Your positive review of Protea Hotel Kimberley is sincerely appreciated by our TEAM. Being away from home for two weeks at a time is not easy and I am pleased to hear that our STAFF could make your stay more comfortable and make you feel at home. We are continuously trying to improve the quality of our food... More

Johannesburg, South Africa
Contributor
18 reviews 18 reviews
8 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 24, 2014

My Fiancee and I stayed one night at this Protea Hotel on our way to Cape Town, and to visit the Big Hole in Kimberley. The hotel was easy to find, since it is right next to the Big Hole. The staff, we only interacted with reception staff), were extremely friendly and helpful - Some of the bigger hotels I`ve... More

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Carlhenk, Thank you for your feedback on your recent stay at Protea Hotel Kimberley. Our location right next to the big hole does make finding our hotel very easy, not to mention the convenience of walking less than 100 meters to visit the Big Hole mining town and museum. I am glad that you had the chance to see... More

Johannesburg, South Africa
Contributor
20 reviews 20 reviews
12 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed June 17, 2014

Service do not match the quality of the property. What must be the best location in Kimberley turn out to be without the "whow" ! Granted they were busy with renovations but nobody made us feel welcome except for the staff at the gated security. the room was with quality finishes and the amenities fine but the food was without... More

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Gerda V Thank you for your review following your stay in February 2014. We are very fortunate to have the famous Kimberley Big Hole in our back yard, and it disappoints me to hear that this was overshadowed by poor service delivery and unimaginative food. Please accept my sincere apologies for failing to “WOW” you when you stayed here.... More

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 15, 2014

I picked a 4 star hotel right next to the big hole expecting to have an amazing trip, boy was i wrong - We arrive at about 9:00 PM in the freezing cold and theres no one to even open the door and great us? No one saying welcome? None of the staff wanted to be their and looked like... More

Was this review helpful? Yes 1
Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear 500RKB Thank you for posting a review on TripAdvisor regarding your stay at our hotel. You are right in saying that we have a great location right next to the famous Big Hole and comfortable rooms to go with it. I am extremely disappointed to hear of your experience. I can assure you that we take our GUEST feedback... More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed June 8, 2014

This is such a nice hotel, with excellent rooms, just a pity the service at this hotel is non-existent. We waited an eternity to book in and nobody even offered to take our baggage to our rooms. That evening we waited about 50 minutes for our food and nobody offered us coffee at breakfast. I had to go and look... More

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Phillip H Thank you for sharing your feedback with us on TripAdvisor regarding your recent stay. I am disappointed to hear that you had a less than favourable experience at our hotel. While I am glad to hear that you like our hotel and rooms, the poor service delivery that you experienced is unacceptable and requires immediate action. There... More

Crema
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 5, 2014

Room ok! Food ok but not a big variety. Breakfast good, but very very expensive! Very nice hall and quite garden Quite expensive compared to the other hotel in the area. Swimming pool area of 3 square meter

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Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear Zanna1979 We appreciate your feedback and time taken to write a review on TripAdvisor. It is disappointing to hear that your stay was only “ok”, and I apologise that we failed to WOW you in every aspect of your stay. We pride ourselves in providing clean, fresh and comfortable rooms and I am sorry that you found it only... More

Somerset West, South Africa
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 22, 2014

We stayed for 2nights. 1st night I had to ask to have our bedding changed (same problem I had at a well known lodge in town..therefore the upgrade to 4*). It was done immediately and the hotel manager apologised next morning. 2nd night there was only one bathtowel. Aircon in room 416 did not work..so it was a cold night.... More

Was this review helpful? Yes 1
Bianca K, Guest Relations Manager at Protea Hotel Kimberley, responded to this review

Dear annelizebergh Thank you for taking the time to review us on TripAdvisor. It is only through constructive feedback from GUESTS like yourself, that we are able to improve daily operational standards at Protea Hotel Kimberley. Please accept my sincere apologies for the disappointing experiences you had on your stay. It was really nice speaking to you on that Saturday... More

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Additional Information about Protea Hotel Kimberley

Address: West Circular Road | overlooking the Big Hole, Kimberley 8301, South Africa
Location: South Africa > Northern Cape > Kimberley
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Kimberley 4*
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54 photos of this hotel

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Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Protea Hotel Kimberley – 4-star elegance in the heart of historical Kimberley. Protea Hotel Kimberley is built on the edge of the famous Kimberley Big Hole. The centrally situated Hotel forms the ideal base from which to enjoy and explore all that historical Kimberley has to offer including museums, war routes and most importantly, the Kimberley Big Hole and Mining Village. In addition to the town’s rich history, Protea Hotel Kimberley offers elegant dining with a la carte and buffet options for breakfast, lunch and dinner; with room service being available up until 23h00. Relax and unwind after a fun filled sight-seeing day with a cocktail on the viewing deck or cool off in our unique farm-style dam swimming pool, which both overlook the Big Hole. The Hotel offers secure, modern, quality accommodation in a relaxed atmosphere with friendly and professional STAFF to look after your every need. ... more   less 
Number of rooms
94

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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