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Southern Sun The Ridge

Cnr President Avenue and N4 Highway, Witbank 1034, South Africa (Formerly Ridge Hotel)
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Southern Sun The Ridge
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Southern Sun The Ridge
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42 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
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  • All months
    (42)
  • Mar-May only
    (11)
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    (11)
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    (6)
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    (14)
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Gauteng, South Africa
4 of 5 stars Reviewed 1 week ago

My stay was very nice, friendly staff and beautiful facility, truly enjoyed my stay! The places to eat and what to eat is an experience on it own, reception was what made my stay worth the while. It was really a ridge (rich) experience

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Elizabeth A Ridge Experience It is with great delight to learn that we managed to create great memories during your visit at our hotel, Southern Sun The Ridge. Your feedback has been shared with all relevant stakeholders. We hope to receive a repeat business from you soon. Please do not hesitate to ask for our Duty Managers should you... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Stayed over while my son was playing his interprovincial hockey tournament at the hockey farm.Very good stay, very well situated, convenient and has all necessary amenities close by. Staff were very polite and helpful with lovely clean facilities and rooms... recommended...!!

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Darryl The Ridge Thank you for the great feedback following your stay at our hotel Southern Sun The Ridge. It is so pleasing to note that we created some good memories. We hope that there would be some other event taking place soon that would make you visit us. Your support is valuable to us and we look forward... More 

Pretoria, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

The Ridge employee's service was good. However regular maintenance of the rooms would add extra comfort and enjoyment during my stay. The hotel is located next to a mall to do some shopping, there is also a cinema for those long afternoons and there are a number of restaurants you can have breakfast, lunch or dinner so you're not limited... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear FlorahI The Ridge Stay Thank you for participating on our Tripadvisor guest feedback. We note your comments with regards to our rooms requiring maintenance. We have shared your feedback with our rooms team to speed up our Suncare program and pay attention to detail during the process. We are delighted to learn that you like our location and being... More 

Nelspruit, South Africa
1 review
5 of 5 stars Reviewed 3 weeks ago

My concern is the restaurants other than that I have enjoyed my stay at the Ridge hotel. The staff was friendly every day. The courtesy 100%, The hotel is clean always big up housekeeping staff. Thank you

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Fikile It is with great delight to learn that you had a great stay with us. We thank you for your continued support. We note your comments with regards to our restaurants. Please feel free to discuss your menu preferences with our Duty Managers to see how we can make your stay even much enjoyable. We value your feedback... More 

Randburg, South Africa
Level Contributor
50 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One night stay for a conference. Comfortable bed, spacious room, fair sized bathroom with separate shower. Free wi-fi in room and available through out the facilities. Dinner buffet good, breakfast very minimal. Staff are professional.

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Roshnee G Good Value We note your comments following your visit at our hotel Southern Sun The Ridge. We regard feedback as the breakfast of champions. Our management team will look at the minimal breakfast offering to see how we can make it better. Our team members were delighted to learn that they contributed positively to your stay. Please... More 

Johannesburg, South Africa
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 23, 2015 via mobile

This is a hotel that is just off the highway and dont expect much but its an ok stay for a night over etc. Used it travelling from Maputo and the rate was decent but we went to the restaurant they use for dinner which was horrendous. We paid 175 per person for the buffet and we didnt bother going... More 

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Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear African Traveller On The Better Side Of Average Whilst we thank you so much for taking time in participating on our guests survey, we at the same time regret to learn that we did not exceed your expectations in some of our service deliveries. We therefore apologize for any inconvenience caused. Your feedback has been shared with our Food... More 

Heidelberg, South Africa
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 6, 2015

Recently stayed in a suite in this establishment. Excellent and attentive staff , and very comfortable suite. The hotel meals was however massive dissapointment. The hotel's restaurant was named after Bill Gallagher , namely Bill G's , but this should be embarrasment to Gallagher. The food is obviously aimed at the masses , but not befitting a hotel of this... More 

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Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Mr. Jordaan Following your recent stay at our hotel Southern Sun The Ridge , your telephonic conversation with our Food & Beverage Manager & your tripadvisor ratings, we would like to advise you that management has viewed your comments in a serious light & will be actioned accordingly. Your exclusivity expectations, quality products & services as well as the... More 

Durban, South Africa
1 review
3 of 5 stars Reviewed April 14, 2015

family had booked about 12 rooms at this property. check in and check out was excellent, staff in general very helpful and friendly. however worst breakfast experience ever. hardly any staff to serve you, no one bothered to refill the juice, bread and bring more glasses when they were finished. we had to look for staff and ask for this... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Imraan We acknowledge receipt of your feedback following your experience at our Complex breakfast room. Upon investigation we gathered that the chef did make contact with you. We once again apologize for any inconvenience caused. We have updated your profile with your preferences so that you don`t have bad experience like your last visit when you give us return... More 

Greater Johannesburg, South Africa
1 review
5 of 5 stars Reviewed April 1, 2015

The service and staff was most welcoming and friendly and always had a smile. The only problem we had was ordering room service and when it came it took an hour and the desert which was order was not totally done properly (pancakes) was still raw in the inside. They should also look at catering for the Halaal persons if... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Zain Some Remarks Thank you so much for your great feedback with regards to our staff friendliness. We have shared your comments with them and were grateful to learn that they contributed somehow to your stay with us. We note your comments concerning not being Halaal Friendly , delayed room service orders and poor quality of the dishes received.... More 

Witbank, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

For my side i see everything was very excellent i have no words to say becouse everything was very well clean,service,valeu,rooms and the sleeping was quality everything was perferent i enjoy each any every moment Thank you.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Joseph M, General Manager at Southern Sun The Ridge, responded to this review

Dear Themba The Place Is Very Good Thank you so much for your great feedback following your stay at our hotel Southern Sun The Ridge. We have few accommodation stay specials for the rest of the year. Our reservations team will always be waiting to hear from you. Warm regards Joseph More 

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