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Protea Hotel The Winkler

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R538 Numbi Gate Road, White River 1249, South Africa
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Protea Hotel The Winkler
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Protea Hotel The Winkler
Protea Hotel The Winkler
Protea Hotel The Winkler
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109 reviews from our community

Traveler rating
    24
    49
    23
    5
    8
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21
30
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13
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pretoria, South Africa
Contributor
20 reviews 20 reviews
15 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at this hotel for two nights and we even wanted to extend our stay, that is how pleasant, relaxing and comfortable it was. We stayed in a suite. This suite was very spacious, beautiful, clean and well decorated. The suite has a very huge balcony and is well situated with very beautiful scenery. The food was delicious and... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Nollen K Thank you for taking the time to write this positive feedback about both our rooms and the food, I have shared it with the respective teams. I love the hotel grounds personally myself and as you have mentioned with us being out of time one tends to feel refreshed and rejuvenated after staying here. As you have... More 

Albany, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

The Hotel was Lovely, staff was lovely. The food not so much. It was Ok but no way great. The location was great for Kruger National Park, only 20 minutes away. Make sure you have a big 3 pronged converter for this area of South Africa. The Hotel only had a few to lend out. You don't want to go... More 

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WJStone, Manager at Protea Hotel The Winkler, responded to this review

Dear andrea870 Thank you for your positive and constructive review of our hotel. I glad my team were able to ensure your friends and yourself had an enjoyable staff here with us in The Winkler Hotel. I have shared your concerns with the F&B Manager and the Executive chef, I am sorry we did not meet your expectations. We are... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

We often stay at the Winkler due to its proximity to the Kruger Park. Always a very comfortable and enjoyable stay with the kids - rooms are clean, the staff are always very friendly and the food is always tasty! The kids enjoy the large grounds to run and play. Well done again!

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Tim and family, We thoroughly enjoyed hosted you and your family and it is good to see positive feedback for the hotel and staff alike. Positive feedback always goes a long way to motivate our staff to constantly improve and meet the necessary service levels. Thank you for taking the time to express your views which will be shared... More 

Piet Retief
Contributor
17 reviews 17 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

i was booked at white river and thought it was in nelspruit damn , but in nelspruit they managed to direct me and call in white river to confirm as it was booked by my company and unfortunately all places in nelspruit was fully booked . in white river i enjoyed every moment except the shops and banks where a... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear ZikZak, Thank you for this positive feedback of the hotel and my team. It is proof in the pudding that the team is doing well when we get a good review from our clients, and the feedback we get goes a long way in motivating the team to supersede our clientele’s expectations. I happy to see you were directed... More 

Contributor
15 reviews 15 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We often stay at the hotel on our way back from Johannesberg, and always get a friendly welcome bacK! Rooms are clean and really nicely furnished. Staff are helpful. We have done breakfast a few times which is at an extra, they have a big variety of food which caters for everyone. A tip- check the walk in rate before... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Chantelle M, What a nice recommendation and positive review thank you for the good feedback on my staff, rooms and food at our lovely property. It is always motivating for my team in the various departments that their efforts are not going unnoticed. I have shared the feedback with my heads of department in reception, food and beverage as... More 

Virginia Beach, Virginia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I, my sister and friends stayed here via SmarTours March 14-16th 2015. The breakfast and dinner buffet was delicious. I have multiple food allergies, but found more than enough to eat. They have a pool and trampoline which we did not utilize. The rooms were very clean and spacious with a balcony. Our room 323, unfortunately had... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Jdizz77 I am happy to see you had a positive experience with us along with your friends and family early this month, it makes me very happy when my team is able to provide a pleasurable stay. I am really pleased our F&B team were able to provide a menu that allowed you the freedom to enjoy our variety... More 

Cleveland, Ohio
Top Contributor
94 reviews 94 reviews
29 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Lovely setting, loved sitting on our balcony or the common deck to watch the scenery. Rooms were comfortable and clean, though we had some difficulty with converters not working in the single outlet available. Dinner buffet was of decent quality and variety. We had early mornings with safaris and the breakfast boxes provided those days were quite nice (sandwich, fruit,... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Butteranjelly, I have am definitely in agreement with your first comment with regards to the setting as that is how I start my day at the hotel, looking from the main balcony over the property enjoying the sights and sounds from the garden. Thank you for bring the converters to our attention I will definitely look into this situation... More 

Washington DC, District of Columbia
Top Contributor
121 reviews 121 reviews
40 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed 5 weeks ago

I stayed at this hotel as part of a Smartour in Feb 2015. The room was a nice size and generally clean but there was a problem with ants in the bathroom and shower. This was corrected the first night. The food was good and Wi-Fi was available in the lobby. It took 30 minutes to get to the Kruger... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Ms. Nikki T It always make meet happy to see that my staff have been able to deliver of your service expectations. I am sorry to hear you had a problem with both ants in your room and the shower been faulty but I am happy to see that both of the problems you raised were resolved on your... More 

New York City, New York
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed March 14, 2015

We stayed in this hotel in March 2015 as a part of our SmarTours itinerary. The hotel is a good location if you plan to visit Kruger. It is about a 25 minute drive from the hotel to the gate. The hotel was clean and we were greeted with song and beverages. Check in was easy and quick. Wifi is... More 

Was this review helpful? Yes
WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Thank you for taking the time to forward us both your positive comments as well as the constructive criticisms you had of the hotel while you stayed with us over the two days. I am glad you enjoyed the singing by the staff as you arrived at the hotel I always feel that it creates a personal touch. I have... More 

Pretoria, South Africa
Contributor
18 reviews 18 reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed March 9, 2015

I regularly traveled to Mpumalanga for work and this hotel was the greatest let down, especially because they demanded the highest price. I would have valued the stay at half the price paid. The hotel seems dilapidated and old, with the rooms being clean, but linen and towels washed out. Seems like the hotel is run on box ticking, not... More 

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WJStone, General Manager at Protea Hotel The Winkler, responded to this review

Dear Erica 1102, Thank you for your belated message on TripAdvisor, as I see the dates you have mentioned were in August 2014. I am happy to say that the hotel still has its old world charm set in a stunning location, but all the other points have been addressed as the hotel has a new team in place consisting... More 

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