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Elephant Lake Hotel

McKenzie Street, Saint Lucia 3936, South Africa
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Elephant Lake Hotel
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72 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Durban, South Africa
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

We chose this hotel on line as it was overlooking the Estuary and hippos came into the ground at night. Fairly basic older-style 3 star hotel - bedrooms a bit tired-looking and old-fashioned - in need of a revamp. White bedlinen gone cream-coloured, lumpy duvet and pillows, and towels very thin and threadbare. Old-style TV with very limited programme bouquet.... More 

Was this review helpful? Yes
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review. It is good to receive feedback on the new Comfy Puff Duvet and Pillows. It is with pleasure that I can provide you with feedback that new flat screen TV sets are being installed in all our rooms. Your comments are noted and well received Regards More 

Durban, South Africa
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed April 2, 2015

Stayed at the Elephant Lake Hotel two years ago. Had a lovely dinner & breakfast. BUT this time....STAY AWAY FROM THE HIPPO RESTAURANT!!!! DISGUSTING to say the least. Pub & lounge not any better. Hot as hell in lounge, air con not working or just been switched off for cost saving or maybe the staff don't want to have customers... More 

Was this review helpful? Yes 2
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the review posted on Trip Advisor. From your review it is unclear what the actual shortfall in service was? You are welcome to contact me direct on gm@elephantlake.co.za. I do not understand the reference to the " new South Africa"? More 

Travelers are raving about these Saint Lucia hotels

London, United Kingdom
Level Contributor
115 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
4 of 5 stars Reviewed March 23, 2015

A very good 3 star hotel in a great location. Clean rooms and helpful staff. There are tons of things to di in St. Lucia, so 3 nights is my recommendation. I call St. Lucia the Hippo capital of the world. Isimangaliso is also a must see.

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent survey posted on trip advisor. Your feedback is appreciated Deon Steyn More 

ängelholm
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 19, 2015

We stayed here for 3 Days in january 2015 and the hotel was calm and quite but not so good in the bar for example. They had 4 drinks to offer and a lady that didn´t understand much of what you wanted, but.... The Hotel is perfectly situated, just 1 minute from the mainroad in the Little Town. We can... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent survey posted on Trip Advisor. Feedback are well received and its great that you have enjoyed your stay. More 

Umhlanga Rocks, South Africa
Level Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
3 of 5 stars Reviewed January 8, 2015

if you are visiting St Lucia, this is the only place to stay. The staff are very friendly, Nosipho is very good on the reception desk! The hotel is a 3 star Hotel and that is what you get. Comfortable, clean rooms. Nice pool area, and a simple breakfast. Do book their boat the " Born Free " for a... More 

Was this review helpful? Yes 2
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent review published on Trip Advisor. The content is noted. Its great to see that you have enjoyed your stay and visit to the area. More 

Hong Kong, China
Level Contributor
103 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
3 of 5 stars Reviewed January 4, 2015

On our arrival after a 6 hour drive we were greeted by the three reception staff with neither a smile or how are you, stone faced and cold as ice. We were shocked by the reception and wondered what we had let ourselves in for. We went to our rooms and got settled in. We had again specifically asked for... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review published on Trip Advisor. I had a look at your reservation history and noted that original request was not for double rooms, therefore double were nor allocated. The Hotel offer free WIFI in public areas. The rooms are spacious with 32sqm excluding verandah / patio. Its great that you enjoyed the area More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 3, 2014

We've won a weekend stay for 4 with breakfast included at the Elephant lake hotel. from the time making the reservation until we checked out we received excellent service. the staff was friedndly and very helpful, the rooms were serviced daily and very spacious, it also had its own veranda with table and chairs looking over the pool. the breakfast... More 

Was this review helpful? Yes 2
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent review posted on Trip Advisor. It is very pleasing that you have enjoyed your stay in St Lucia and the services of the Elephant Lake Hotel. Deon Steyn More 

Glen Innes NSW
Level Contributor
53 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed November 11, 2014

Like most South African hotels, this one has good service, reasonable security and a good location. Rooms are well appointed in the 3.5 star range. Beds were comfortable and everything was clean and working. Balcony was a welcome addition but the lack of screen doors means that you couldn't leave the slide door open too long before the monkeys got... More 

Was this review helpful? Yes 2
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review posted on Trip Advisor. All your comments are well received and appreciated. Regards More 

Chichester
Level Contributor
89 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 237 helpful votes
2 of 5 stars Reviewed November 9, 2014

A disappointing hotel in comparison with others on our two week tour. Welcomed in a cramped old fashioned reception area. The location has pleasant views, although we did not see any hippos on the lawns! But it could be really nice. Our room had a nice outlook but internally the furniture and fittings etc were tired, with no soft chair... More 

Was this review helpful? Yes 3
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent review posted on Trip Advisor. Unfortunately there are various points in your review that relates to matters outside the control of the Hotel. These include the activities and services you participated in and made use of. Your tour guide who escorted and travelled with booked all activities, times and services with the Hotel and the... More 

Hertford, United Kingdom
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed September 22, 2014

I was very disappointed with this hotel. It is in dire need of refurbishment. The food was poor and the service not great. There was a Conference taking place at the time of our stay and it appeared that this was the focus of the management. The only saving grace was the comfy bed with a cosy quilt and the... More 

Was this review helpful? Yes 2
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Guest Thank you for your recent review non Trip Advisor The Hotel is currently undergoing refurbishment, Completed projects include carpeting of passages, 12 rooms, bar and lounge area, pool and restaurant. Your comment on the food is noted, however the Hotel offer a full English Buffet, a Steakhouse style A la Carte menu and buffet meal service for groups.... More 

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