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Elephant Lake Hotel

3.0 of 5 McKenzie Street, Saint Lucia 3936, South Africa
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Elephant Lake Hotel
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Elephant Lake Hotel
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65 reviews from our community

Traveler rating
    9
    18
    28
    7
    3
See reviews for
7
23
5
8
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Umhlanga Rocks, South Africa
Senior Contributor
40 reviews 40 reviews
20 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

if you are visiting St Lucia, this is the only place to stay. The staff are very friendly, Nosipho is very good on the reception desk! The hotel is a 3 star Hotel and that is what you get. Comfortable, clean rooms. Nice pool area, and a simple breakfast. Do book their boat the " Born Free " for a... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent review published on Trip Advisor. The content is noted. Its great to see that you have enjoyed your stay and visit to the area. More 

Hong Kong, China
Top Contributor
101 reviews 101 reviews
28 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

On our arrival after a 6 hour drive we were greeted by the three reception staff with neither a smile or how are you, stone faced and cold as ice. We were shocked by the reception and wondered what we had let ourselves in for. We went to our rooms and got settled in. We had again specifically asked for... More 

Was this review helpful? Yes
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review published on Trip Advisor. I had a look at your reservation history and noted that original request was not for double rooms, therefore double were nor allocated. The Hotel offer free WIFI in public areas. The rooms are spacious with 32sqm excluding verandah / patio. Its great that you enjoyed the area More 

2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2014 via mobile

We've won a weekend stay for 4 with breakfast included at the Elephant lake hotel. from the time making the reservation until we checked out we received excellent service. the staff was friedndly and very helpful, the rooms were serviced daily and very spacious, it also had its own veranda with table and chairs looking over the pool. the breakfast... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent review posted on Trip Advisor. It is very pleasing that you have enjoyed your stay in St Lucia and the services of the Elephant Lake Hotel. Deon Steyn More 

Glen Innes NSW
Top Contributor
52 reviews 52 reviews
43 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed November 11, 2014

Like most South African hotels, this one has good service, reasonable security and a good location. Rooms are well appointed in the 3.5 star range. Beds were comfortable and everything was clean and working. Balcony was a welcome addition but the lack of screen doors means that you couldn't leave the slide door open too long before the monkeys got... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review posted on Trip Advisor. All your comments are well received and appreciated. Regards More 

Chichester
Top Contributor
86 reviews 86 reviews
37 hotel reviews
230 helpful votes 230 helpful votes
2 of 5 stars Reviewed November 9, 2014

A disappointing hotel in comparison with others on our two week tour. Welcomed in a cramped old fashioned reception area. The location has pleasant views, although we did not see any hippos on the lawns! But it could be really nice. Our room had a nice outlook but internally the furniture and fittings etc were tired, with no soft chair... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for the recent review posted on Trip Advisor. Unfortunately there are various points in your review that relates to matters outside the control of the Hotel. These include the activities and services you participated in and made use of. Your tour guide who escorted and travelled with booked all activities, times and services with the Hotel and the... More 

Hertford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed September 22, 2014

I was very disappointed with this hotel. It is in dire need of refurbishment. The food was poor and the service not great. There was a Conference taking place at the time of our stay and it appeared that this was the focus of the management. The only saving grace was the comfy bed with a cosy quilt and the... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Guest Thank you for your recent review non Trip Advisor The Hotel is currently undergoing refurbishment, Completed projects include carpeting of passages, 12 rooms, bar and lounge area, pool and restaurant. Your comment on the food is noted, however the Hotel offer a full English Buffet, a Steakhouse style A la Carte menu and buffet meal service for groups.... More 

Portsmouth, United Kingdom
Top Contributor
50 reviews 50 reviews
30 hotel reviews
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed September 21, 2014

At the time of our visit St Lucia was in the throes,of a severe drought so water was being bowsered into the hotel and water for showering and washing was switched on between 6 and 8 morning and evening each day. Aside from this the hotel itself is tired. The beds were comfortable but the fixtures and fittings and bathroom... More 

Was this review helpful? Yes 1
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Guest Thank you for your recent review posted on Trip Advisor. The District of uMkhanyakude within which the town of St Lucia is located is experiencing the worst drought in 50 years and is the local authorities have lodged an application to have it declared a disaster area/ The Hotel has activated 2 boreholes approximately 20kms away from town.... More 

Durban
1 review
5 of 5 stars Reviewed September 3, 2014

My business partner and myself checked in rather late on Monday night only to be met by a friendly cheerful receptionist who processed our booking effortlessly.The rooms are comfortable with DSTV and a great shower.The breakfast was outstanding again served by friendly caring staff.Both me and my business partner will not hesitate to stay there again.Well done to all at... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Valued GUEST Thank you for your recent review posted on Trip Advisor. My TEAM and I are delighted that you enjoyed your stay with us and we trust to see you again in the near future. Kind regards Deon Steyn More 

East London, South Africa
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 21, 2014

I checked in after lunch on a Sunday for a conference session I was running on the Monday. Hotel was all but empty. Despite numerous requests to staff, including a plea that it was a Sunday afternoon ( thought I would give this a bash after two failed attempts) to please keep noise levels down I re packed my recently... More 

Was this review helpful? Yes
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Sir Thank you for your recent review on Tripadvisor. I have investigated the matter. The day and time of arrival the hotel hosted a conference that completed their program shortly prior to your arrival. The conference was served lunch and with 85 delegates lunch turned out to be noisy. Many delegates also stayed within close proximity of the room... More 

Cologne, Germany
1 review
5 of 5 stars Reviewed June 16, 2014

We had a great time of relax with some friends after the big race. It is a wonderful place to be, watch nature and having fun at the sea. We can recommed to makee a boat trip on the lagoon, the friendly stuff at the reception can help you to make bookings and give you tips for more activities.

Review collected in partnership with this hotel

Was this review helpful? Yes
ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Matthias Thank you for the recent review. As a team we are delighted with your feedback. We trust we will see you again 2015 for the next Comrades. Thank you from all at Elephant Lake Hotel More 

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Additional Information about Elephant Lake Hotel

Address: McKenzie Street, Saint Lucia 3936, South Africa
Location: South Africa > KwaZulu-Natal > Saint Lucia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elephant Lake Hotel 3*
Number of rooms: 56
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