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All 2 Saint Lucia hotels

Elephant Lake Hotel

3.0 of 5 Hotel   |   McKenzie Street, Saint Lucia 3936, South Africa
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Ranked #2 of 2 Hotels in Saint Lucia
A recent review
5 of 5 stars reviewed 2 weeks ago
markbH4667WK Durban
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57 reviews from our community

Traveler rating
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    23
    6
    3
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hertford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

I was very disappointed with this hotel. It is in dire need of refurbishment. The food was poor and the service not great. There was a Conference taking place at the time of our stay and it appeared that this was the focus of the management. The only saving grace was the comfy bed with a cosy quilt and the... More

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Portsmouth, United Kingdom
Senior Contributor
44 reviews 44 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

At the time of our visit St Lucia was in the throes,of a severe drought so water was being bowsered into the hotel and water for showering and washing was switched on between 6 and 8 morning and evening each day. Aside from this the hotel itself is tired. The beds were comfortable but the fixtures and fittings and bathroom... More

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ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Guest Thank you for your recent review posted on Trip Advisor. The District of uMkhanyakude within which the town of St Lucia is located is experiencing the worst drought in 50 years and is the local authorities have lodged an application to have it declared a disaster area/ The Hotel has activated 2 boreholes approximately 20kms away from town.... More

Durban
1 review
5 of 5 stars Reviewed 2 weeks ago

My business partner and myself checked in rather late on Monday night only to be met by a friendly cheerful receptionist who processed our booking effortlessly.The rooms are comfortable with DSTV and a great shower.The breakfast was outstanding again served by friendly caring staff.Both me and my business partner will not hesitate to stay there again.Well done to all at... More

Review collected in partnership with this hotel

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ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Valued GUEST Thank you for your recent review posted on Trip Advisor. My TEAM and I are delighted that you enjoyed your stay with us and we trust to see you again in the near future. Kind regards Deon Steyn More

East London, South Africa
Senior Contributor
40 reviews 40 reviews
26 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed June 21, 2014

I checked in after lunch on a Sunday for a conference session I was running on the Monday. Hotel was all but empty. Despite numerous requests to staff, including a plea that it was a Sunday afternoon ( thought I would give this a bash after two failed attempts) to please keep noise levels down I re packed my recently... More

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ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Sir Thank you for your recent review on Tripadvisor. I have investigated the matter. The day and time of arrival the hotel hosted a conference that completed their program shortly prior to your arrival. The conference was served lunch and with 85 delegates lunch turned out to be noisy. Many delegates also stayed within close proximity of the room... More

Cologne, Germany
1 review
5 of 5 stars Reviewed June 16, 2014

We had a great time of relax with some friends after the big race. It is a wonderful place to be, watch nature and having fun at the sea. We can recommed to makee a boat trip on the lagoon, the friendly stuff at the reception can help you to make bookings and give you tips for more activities.

Review collected in partnership with this hotel

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ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Dear Matthias Thank you for the recent review. As a team we are delighted with your feedback. We trust we will see you again 2015 for the next Comrades. Thank you from all at Elephant Lake Hotel More

Brisbane, Australia
Senior Contributor
32 reviews 32 reviews
23 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 12, 2014

I stayed here one night in August 2013 and it was pretty good. I arrived late and checked out early but it was a good nights sleep and it was pretty quiet. Convientiently located near the middle of town it was just what I wanted and walking distance to meals and shops etc.

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ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review. I notice the average score and assure you of our continued efforts to achieve excellence. More

Senior Contributor
23 reviews 23 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 6, 2014

We stayed for 4 days from 31 Dec '13 - 3 Jan '14. We were in room 2 and 3. The rooms were airy and clean, however the rooms are not cleaned properly on a daily basis nor restocked correctly. Don't stay in the ground floor rooms closest to the reception/restaurant area as it is extremely noisy and we were... More

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ElephantLake, General Manager at Elephant Lake Hotel, responded to this review

Thank you for your recent review. Your input is appreciated. Access to the pool area has been restricted for Hotel Residents only since January 2014. Our company policy is to recruit staff from within the neighboring communities. All these staff members are dependant on public transport to work and back and for that reason we are unable to offer earlier... More

UK
Top Contributor
174 reviews 174 reviews
82 hotel reviews
172 helpful votes 172 helpful votes
5 of 5 stars Reviewed December 27, 2013

This lovely 3 star hotel in convenient for town but still has an "out of town " feel to it. Rooms on the ground floor have large patio windows opening on to the gardens or pool and estuary. It's a short walk in to town for shops and restaurants, and craft market . We ate one night at the Ocean... More

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Worthing, United Kingdom
Senior Contributor
44 reviews 44 reviews
19 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed September 18, 2013

We had to move room twice, the fist because of the stench of chlorine room 2 and then because we were given an inferior room 14, eventually we settled in 34. We had to request that water be included and more toiletries (the smallest tubes we have ever seen). The bed was comfortable and clean though we did remove the... More

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Huntersville, North Carolina
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2013

where else can you have a glass of wine by the pool & watch the hippos nibble on the bushes? The hotel sits by the World Heritage estuary and is spotless, comfortable & well-run by innkeepers Deon & Bernadette Steyn. Tell them I sent you!

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Additional Information about Elephant Lake Hotel

Address: McKenzie Street, Saint Lucia 3936, South Africa
Location: South Africa > KwaZulu-Natal > Saint Lucia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Elephant Lake Hotel 3*
Number of rooms: 56
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