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Hippo Hideaway

Certificate of Excellence
Hotel website
70 McKenzie Street, Saint Lucia 3936, South Africa
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Hippo Hideaway
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70 Reviews from our TripAdvisor Community

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Traveler rating
    16
    35
    11
    4
    4
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (11)
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Okehampton
1 review
2 of 5 stars Reviewed 4 days ago NEW

No water! Everyone else in town had running water except this place. For a honeymoon suite it was disgraceful. Worse B&B I have ever stayed in.The only thing positive about this place is the location. It is in the centre of the town. Also the staff were friendly and helpful but powerless..

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Chrisjoo, Owner at Hippo Hideaway, responded to this review

Its reviews such as this which I find pointless, vindictive and of no particular use. I am a bit annoyed as, once again, I have no problem with any criticism which is constructive yet the wording of this review is purely designed to inflict damage. There is a drought on, when the water is cut, it is cut to entire... More 

Stourbridge
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We stayed here for 3 nights as part of our recent trip to kwazulu Natal. It was a good location for visiting the wetland park and Cape Vidal. The beach at St.lucia is close by. You cam walk easily to all the restaurants in town. The rooms are furnished nicely and the kitchen seemed well equipped for self catering but... More 

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Johannesburg, South Africa
1 review
3 of 5 stars Reviewed 5 days ago NEW

I hesitate to write this review. You will understand why. My wife and I needed to find accommodation at the last minute, accommodation for three nights before catching a return flight to Johannesburg. The room we took seemed well appointed when we took it. But after several minutes alone in the room, the scent—the room had been heavily scented—was overpowering... More 

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Cape Town, South Africa
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 6 days ago NEW

We were very disappointed in the accommodation. You are 4 star accredited. We were on a road trip for 4 weeks and your accommodation was by far the most disappointing. Better linen towels and the toilet seats are cheap. Your staff were the only 4 star of our experience. You are very lucky to have them. Your meeting with staff... More 

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Chrisjoo, Owner at Hippo Hideaway, responded to this review

I have left this for a few days , as, to be honest it left me rather irate. I am bound by the TripAdvisor guidelines to choose my words carefully. I have dealt with various complaints over the years however a toilet seat is the first. We use Cherry wood veneer toilet seats. The next level up I would imagine... More 

Durban, South Africa
1 review
3 of 5 stars Reviewed 1 week ago

although only stayed one night accommodation adequate and staff friendly. Some confusion over room availability but was sorted quickly enough. Good location but was too late in arriving to sample the pool !

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Durban, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Very comfortable stay at HH. Staff were very friendly and helpful, place was clean, tidy and well kept. The pool and hammocks added to the relaxation. The water shortages in the area caused a small problem but we understand that HH cannot control the weather. We will be back.

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Middelburg, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

We were warmly welcomed by the friendly security guard in the evening,Boyi was so great as well,didnt even realise there was water problem.The place was kept exceptionally clean.Thank you everyone.It was really a home away from home.Keep up the good work.

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Cape Town Central, South Africa
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago

Our stay at Hippo Hideaway was definitely not what we expected. It is by far a 4* establishment. Chalets are not luxury. Chalet was kept clean and chalets well stocked and position is great as you can literally walk everywhere but the whole area is very run down and not what I remember as a child holidaying in the area.... More 

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Chrisjoo, Owner at Hippo Hideaway, responded to this review

Dear Sandy L, Thank you for your review, I have read it a few times as it brings mixed emotions. On the positive side I am pleased the cleanliness was up to standard again, but am sad you did not enjoy your stay as we feel every unsatisfied holiday maker is a failure by us. Granted I also long for... More 

Burgess Hill, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Arrived Monday 13th checked in and shown to our room even though we were early.Very pleased with condition and facilities. 6pm wife decided to have bath and there was no hot water and a short while later the cold water went off.So now no sanitary facilities either.Checked with reception but locked and gone.Next morning at 910am spoke to reception who... More 

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Chrisjoo, Owner at Hippo Hideaway, responded to this review

As one can see we are a resort which takes its negative reviews in a most serious light. We address each and every negative review seriously and take corrective action where required to ensure we continue to give our guests the highest level of service possible. We are grateful for the reviews of the instances of 11 and 9 July,... More 

Cape Town, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

Hippo Hideaway, promoted as "luxury" chalets, is everything but what it is made out to be. We booked a family holiday for 6 for 4 nights costing a total of R16 000- at that price you'd expect decent, clean and luxury. Firstly, they are not secluded chalets, they are town houses situated right next to each other to the point... More 

Was this review helpful? Yes 1
Chrisjoo, Owner at Hippo Hideaway, responded to this review

Good evening, for 10 years we have prided ourselves on the resorts cleanliness. Two back to back emails with regards the cleanliness will see me on my way up to find out what in the world is going on. I am frankly flabbergasted. Please send your contact details to chrisj@mrmfs.co.za and I will ensure that recompensation is made in one... More 

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