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Crystal Springs Mountain Lodge

Certificate of Excellence
R533 | Vygeboom Farm, Pilgrim's Rest 1290, South Africa
Crystal Springs Mountain Lodge
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118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Top Contributor
117 reviews 117 reviews
15 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We stayed at Crystal Springs in Autumn, and there is nothing I can flaw them on. From the friendly staff, to excellent cleaning service and hospitality, we had a fantastic stay at the resort. The indoor pool service is wonderful, and the lodge is excellently maintained and manicured. It can get very busy during school vacation breaks with families, but... More 

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1 review
3 of 5 stars Reviewed 3 weeks ago

Stayed over easter at Crystal springs. Returned after many years. Initial stay was in cabins with no stairs. Much more spacious, and bathrooms were planned better. These newer chalets are squashed,and bathrooms have no moving space or hanging space. No thought was given into these chalets planning. Worst of all,you can hear your neighbors every movement and words! Be prepared... More 

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Bloemfontein, South Africa
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

Crystal Springs is located in a beautiful location on a game reserve. The general outer look of the lodge is picturesque but having recently stayed here the lodges themselves are in need of renovation; outdated interior with small bathrooms, threadbare carpets that needed good cleaning and old box tv. The bathrooms contain no amenities. Staff at reception were not very... More 

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Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest, Thank you for your valuable feedback. We appreciate and take to heart all your comments and will use this opportunity to consider how we can ensure that our valued guests have the best possible experience. Kind regards, Crystal Springs More 

Nelspruit, South Africa
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We had a relaxing weekend at Crystal Springs. The staff are friendly and the swimming pools were a treat for the kids! The chalets had everything we need, not a luxury stay, but comfortable, especially with kids. The spa had very neat and clean facilities and the restaurant was good. If you stay longer than a weekend the Television would... More 

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Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest, We have communicated your comments with management. We thank you for your feedback. Kind regards, Crystal Springs More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 17, 2015

We went on holiday at Crystal Springs,the place is excellent and very clean.Well mannered cleaners and the welcoming of Quest is excellent. The restaurant sells very delicious food. Everything is perfect and the activities for the week is well planned keep it up Crystal Springs you really know how to take care of your visitors.

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Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest, Thank you for your valuable feedback and for sharing your experience on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. We at Crystal Springs strive to ensure that our guests have the best possible experience. We look forward to welcoming you back to our resort soon. Warm regards Crystal Springs Mountain Lodge More 

JHB
Contributor
15 reviews 15 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 3, 2015

My wife and I took a weekend break with our 2 month old and had the most amazing trip! Staff were so helpful and friendly, unit was clean and quiet! The trip into pilgrims rest was also a highlight, amazing lunch and pubs in a fantastic part of South Africa! I highly recommend a trip out there!

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Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest. We are delighted to hear that you and your family enjoyed your breakaway from the city. We look forward to seeing you back at our resort soon. Warm Regards, Crystal Springs Mountain Lodge More 

Pretoria, South Africa
Contributor
11 reviews 11 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 2, 2015

This was actually our second time here and we took a lodge this time as it was a family trip. We enjoyed having a braai on the nice patio looking out to the nice blue sky with beautiful clouds and all the very green mountains. We stayed there for two nights and it gave us a wonderful Chinese New Year's... More 

Was this review helpful? Yes 1
Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest, Thank you for your valuable feedback. We appreciate and take to heart your comments and will use this opportunity to consider how we can ensure that our valued guests have the best possible experience. Kind regards, Crystal Springs Mountain Lodge More 

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 4, 2015 via mobile

Lovely views in a quiet serene and peaceful atmosphere. 1778mt above sea level. We were practically in the clouds so for summer the temperature up there was a cool 22•c - the resort offers indoor heated pool which we thoroughly enjoyed in that weather. The town Pilgrims Rest is a quaint small and ancient friendly place close by where you... More 

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Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest, Thank you for taking the time to post on TripAdvisor. We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. We look forward to seeing you back at our Resort soon. Warm regards, Crystal Springs Mountain Lodge More 

Riebeek Kasteel, South Africa
Top Contributor
170 reviews 170 reviews
51 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed January 27, 2015

We stayed at Crystal Springs as part of a professional road cycling training group, specifically because of the altitude of the resort and the training routes in the area. The resort accommodation was good and the general amenities and service of a high standard. The only complaints we have - units are not serviced on a Sunday - which is... More 

Was this review helpful? Yes 1
Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear Guest, Thank you for the compliment. We are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Warm regards, Crystal Springs Mountain Lodge More 

Nelspruit, South Africa
Top Contributor
66 reviews 66 reviews
11 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed January 22, 2015

We decided to extend our honeymoon with a few days after Maurituis and checked into crystal springs for 3days. Lovely resort. Place is well maintained. One thing to remember. Take your own towels. They do supply towels in each unit. But only refresh it every 4 days. In the clubhouse the warm swimming pool were ice cold and we were... More 

Was this review helpful? Yes 3
Paul S, Marketing Agency at Crystal Springs Mountain Lodge, responded to this review

Dear guest, Thank you for your valuable feedback and for sharing your experience on TripAdvisor. We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back at our Resort soon. Warm regards, Crystal Springs Mountain Lodge More 

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