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Protea Hotel Nelspruit

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30 Jerepico Street | Orchards, Nelspruit 1201, South Africa
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Protea Hotel Nelspruit
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Protea Hotel Nelspruit
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68 reviews from our community

Traveler rating
    14
    34
    11
    6
    3
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13
17
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26
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hermanus, South Africa
Top Contributor
51 reviews 51 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 1 week ago

That is what they make you do. You wait and wait for table service in the restaurant at dinner and at breakfast. Of all the Protea hotels we have stayed in on our round of South African Provincial cities this has been the most unpleasant of stay. All because of the waiting and waiting, time is no matter to some... More 

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Robert312663 I am exceptionally disappointed that you had to experience such atrocious service at our beautiful property. The fact that you did not experience the service delivery that we normally offer to our GUESTS saddens me deeply. Please have my personal assurance that all your concerns have received the immediate and urgent attention it deserves. On behalf of the... More 

Randfontein
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 17, 2015

I stayed at this Hotel while on business trip in January 2015. This was not my first visit to this Hotel, as I usually stay here when coming to Nelspruit. The room was very clean and comfortable, and the management of the Hotel makes you feel welcome from the start with a welcome card personally addressed to you. I ordered... More 

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2 reviews
1 of 5 stars Reviewed January 7, 2015

Disappointing. Suppose to be 4 star. We were not welcomed at reception. Nobody to help carry our luggage up the stairs. Room was not aired. Wrong name on welcome card in room written in the worst handwriting. Pool tables wobbly, chairs unravelling. Screaming children in the pool splashing us wet. Hardly space to sit at pool, smoking section. Terrible view... More 

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Garrick G, Manager at Protea Hotel Nelspruit, responded to this review

Good Day Mrs Berdine D, Thank you for taking the time to write a review concerning your recent stay at Protea Hotel Nelspruit. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your... More 

Johannesburg, South Africa
Contributor
20 reviews 20 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed December 31, 2014

evrything was fine. then had grandson with people starting fighting in passage and banging on doors no security , i had to call reception. ladies came and asked people to calm down, they should have called police and throw the guests out. i think these were the people who were drinking their own alcohol at the pool why they allowed... More 

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Durban, South Africa
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed December 25, 2014

We booked two rooms on the 12 December for a night in Nelspruit on route to Kruger National Park. Staff were pleasant and helpful and willingly stored our perishables in the freezer. Rooms are comfortable and of a high standard. The hotel is perfectly positioned to tour all the attractions Nelspruit has to offer. It is on route whether you... More 

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Garrick G, Manager at Protea Hotel Nelspruit, responded to this review

Good Day Mr Segran M, Thank you for your words of appreciation on your review concerning your recent stay at Protea Hotel Nelspruit. We are delighted to receive your compliments. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward to welcoming you to Protea Hotel Nelspruit and to hearing... More 

Sequim, WA
Top Contributor
129 reviews 129 reviews
60 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 4, 2014

We stayed here two nights. This is a well managed establishment. Comfortable beds, solid internet connection, well appointed bathrooms, and outdoor areas seemed to be a notch above the other Proteas. We'll stay here again.

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St. Albans, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed November 21, 2014 via mobile

I arrived at this hotel at 8.30pm starving hungry. Bit what a disappointing meal! I ordered a T-bone steak that must have been sitting in the kitchen for hours. It was tasteless and tired, much like the attitude of the waitress who served it. Very comfortable room and bed.

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Pretoria, South Africa
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed November 2, 2014

We again visited Nelspruit for the Kaapsehoop Marathon. Our home away from home was again the Protea Hotel Nelspruit. What a warm welcome we got. Thank you. We had four rooms booked, two on my name and two on other names. Reception was on the ball and checkin was smooth and without hick up. Our rooms were all comfortable, clean... More 

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Douw Thank you again, for taking the time to write a review. I would firstly like to apologise for the slow service recieved at the pool area. I can assure that i have addressed your concerns with the TEAM and this will be rectified. Your praises on the rest of our beautiful Hotel are most certainly welcomed and i... More 

Cape Town Central, South Africa
Top Contributor
162 reviews 162 reviews
74 hotel reviews
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed October 17, 2014

I stayed because we were having a conference at the venue. The check in was efficient and the staff are really friendly and courteous. The room was nice and big and clean. However, there are two disappointing events that I cannot accept at a four star hotel. I ordered a vegetarian salad, as per menu, no mention of meat only... More 

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Jasonleg Thank you for taking the time to complete a comment on Trip Advisor after your recent stay at Protea Hotel Nelspruit. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding... More 

Cape Town Central, South Africa
Contributor
13 reviews 13 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2014

Being the first time to Nelspruit Protea, I wasn't expecting much. However I was pleasantly surprised by the good service and hospitality at the hotel. Quick friendly check-in, and ample WIFI was appreciated. The hotel is conveniently located near a little shopping complex includinga supermarket (which is halaal), and a petrol station. A masjid is within earshot -a quick walk... More 

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