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Protea Hotel Nelspruit

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30 Jerepico Street | Orchards, Nelspruit 1201, South Africa
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Protea Hotel Nelspruit
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74 Reviews from our TripAdvisor Community

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Traveler rating
    14
    38
    12
    6
    4
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28
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lisbon, Portugal
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Nice hotel for business or weekend travels! Two floors only Very well located, easy to arrive. Nice and confortable rooms Wi-fi not for free... That is comun in South África but is not Nice! Reasonable price! Breakfast not included...

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear jcarvalho123, Thank you for taking the time to write a review concerning your recent stay at Protea Hotel Nelspruit. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. The Hotel does provide 500MB complimentary Wi-Fi per day. GUEST feedback is imperative for us to ensure that our GUESTS’... More 

Johannesburg
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 4 weeks ago

Was put in Room 203 which had people all night long talking in corridor. Following morning the corridor was full of cables and paint and doors taken of hinges and drilling in rooms, a nightmare from hell. I informed reception who showed no interest in my problem, so I checked out. Food in Restaurant was cold and meat full of... More 

Was this review helpful? Yes 1

Travelers are raving about these Nelspruit hotels

Whistler, Canada
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 16, 2015

I used this hotel as a stopping place so I could have an early morning start in the Kruger park. Lives up to the protea standard with friendly service. The food was okay, the rooms were really comfortable. I will stay here again.

Was this review helpful? Yes 1
Windhoek, Namibia
Level Contributor
137 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
4 of 5 stars Reviewed April 24, 2015

Nelspruit has nothing to offer, but at least it is a gateway to Kruger. I slept one night in this hotel and it is comfortable, nice rooms, good breakfast and helpful staff. The rooms are clean and the entrance is little bit hard to find.

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Cape Town Central, South Africa
Level Contributor
22 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed April 17, 2015

The stay at the hotel was comfortable. The room I was in generous and clean. The staff helpful and friendly. The location of the hotel is just outside of the town and under an hours drive to The Kruger National Park.

Was this review helpful? Yes 1
Sea Point, South Africa
Level Contributor
45 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed April 16, 2015

The location is easy to find, not far from the centre of town and near a small shopping centre. The entrance is guarded and the parking is free. Check in was professional and pleasant. Our stay, however, did not start very well as we were given a room in the building where they had a huge water leak some days... More 

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Hermanus, South Africa
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
3 of 5 stars Reviewed March 18, 2015

That is what they make you do. You wait and wait for table service in the restaurant at dinner and at breakfast. Of all the Protea hotels we have stayed in on our round of South African Provincial cities this has been the most unpleasant of stay. All because of the waiting and waiting, time is no matter to some... More 

Was this review helpful? Yes 1
Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Robert312663 I am exceptionally disappointed that you had to experience such atrocious service at our beautiful property. The fact that you did not experience the service delivery that we normally offer to our GUESTS saddens me deeply. Please have my personal assurance that all your concerns have received the immediate and urgent attention it deserves. On behalf of the... More 

Randfontein
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 17, 2015

I stayed at this Hotel while on business trip in January 2015. This was not my first visit to this Hotel, as I usually stay here when coming to Nelspruit. The room was very clean and comfortable, and the management of the Hotel makes you feel welcome from the start with a welcome card personally addressed to you. I ordered... More 

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2 reviews
1 of 5 stars Reviewed January 7, 2015

Disappointing. Suppose to be 4 star. We were not welcomed at reception. Nobody to help carry our luggage up the stairs. Room was not aired. Wrong name on welcome card in room written in the worst handwriting. Pool tables wobbly, chairs unravelling. Screaming children in the pool splashing us wet. Hardly space to sit at pool, smoking section. Terrible view... More 

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Garrick G, Manager at Protea Hotel Nelspruit, responded to this review

Good Day Mrs Berdine D, Thank you for taking the time to write a review concerning your recent stay at Protea Hotel Nelspruit. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your... More 

Johannesburg, South Africa
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed December 31, 2014

evrything was fine. then had grandson with people starting fighting in passage and banging on doors no security , i had to call reception. ladies came and asked people to calm down, they should have called police and throw the guests out. i think these were the people who were drinking their own alcohol at the pool why they allowed... More 

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