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Protea Hotel Nelspruit

4.0 of 5 30 Jerepico Street | Orchards, Nelspruit 1201, South Africa
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Protea Hotel Nelspruit
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Protea Hotel Nelspruit
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61 reviews from our community

Traveler rating
    13
    32
    9
    5
    2
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12
16
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23
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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St. Albans, United Kingdom
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed 6 days ago NEW via mobile

I arrived at this hotel at 8.30pm starving hungry. Bit what a disappointing meal! I ordered a T-bone steak that must have been sitting in the kitchen for hours. It was tasteless and tired, much like the attitude of the waitress who served it. Very comfortable room and bed.

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Pretoria, South Africa
Senior Contributor
25 reviews 25 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We again visited Nelspruit for the Kaapsehoop Marathon. Our home away from home was again the Protea Hotel Nelspruit. What a warm welcome we got. Thank you. We had four rooms booked, two on my name and two on other names. Reception was on the ball and checkin was smooth and without hick up. Our rooms were all comfortable, clean... More

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Douw Thank you again, for taking the time to write a review. I would firstly like to apologise for the slow service recieved at the pool area. I can assure that i have addressed your concerns with the TEAM and this will be rectified. Your praises on the rest of our beautiful Hotel are most certainly welcomed and i... More

Cape Town Central, South Africa
Top Contributor
144 reviews 144 reviews
73 hotel reviews
78 helpful votes 78 helpful votes
2 of 5 stars Reviewed October 17, 2014

I stayed because we were having a conference at the venue. The check in was efficient and the staff are really friendly and courteous. The room was nice and big and clean. However, there are two disappointing events that I cannot accept at a four star hotel. I ordered a vegetarian salad, as per menu, no mention of meat only... More

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Jasonleg Thank you for taking the time to complete a comment on Trip Advisor after your recent stay at Protea Hotel Nelspruit. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the discomfort and inconvenience you experienced. Your feedback regarding... More

Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
10 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 29, 2014

Being the first time to Nelspruit Protea, I wasn't expecting much. However I was pleasantly surprised by the good service and hospitality at the hotel. Quick friendly check-in, and ample WIFI was appreciated. The hotel is conveniently located near a little shopping complex includinga supermarket (which is halaal), and a petrol station. A masjid is within earshot -a quick walk... More

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Gaborone, Botswana
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 23, 2014

Our family has frequently been staying at the Protea Hotel in Nelspruit for a good number of years And happy to say that we have enjoyed our time on each visit. The entire team is helpful and makes sure that everything is smooth and comfortable. We as a family really enjoy our time at this hotel. The swimming pool is... More

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Good day Ben Thank you for this great review. We always value our GUESTS feedback. We look forward to welcoming you and the family back again soon. We miss you already. Safe travels. Garrick Grabe General Manager More

Johannesburg, South Africa
Contributor
16 reviews 16 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 18, 2014

This was my second trip to Protea Nelspruit and I thoroughly enjoyed it. The staff is super friendly and they add a wonderful personal touch for their clients. The kitchen staff was always willing to prepare special request meals for me. Their breakfast buffet is one of the best I have had and the dinner buffet is equally delicious. I... More

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear TravellingDutches GUESTS’ perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to write a response on Trip Advisor with regards to your recent stay with us. We are delighted... More

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 16, 2014

Had a wonderful for one night I was there. Check in was quick and efficient; so was the check out process. Room was fantastic, was impressed with the bathroom, looked really neat and tidy. Breakfast fast wasn't as great as I wild have loved because I gave back my omelette to the chef to eat it finish. I was really... More

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Maichm Thank you for taking the time to write a review about your recent stay at Protea Hotel Nelspruit. Your feedback is highly valued and will be used constructively to maintain and improve, where necessary, our standards of service and facilities. Please accept my sincere apologies for the poor omellete you recieved. I have handed this over to our... More

Cumbria
Top Contributor
55 reviews 55 reviews
25 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 27, 2014 via mobile

We stayed for one night en route from the Kruger to the Drakensberg. Its a typical business hotel but was perfect for us as a family. Rooms were a good size and everything we needed was there. We ate in the restaurant in the evening - OK, but the waiter service was a bit disorganized. Breakfast was pretty good. I... More

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Kenton-on-Sea, South Africa
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 18, 2014

I stayed at the Protea Hotel Nelspruit last night as part of a research trip for www.africa-deluxe-tours.com. In short I'm impressed with the hotel, provided that you know what you're getting. The hotel is graded 4-star by South Africa's Tourism Grading Council (TGCSA) and I believe that's an accurate reflection. The hotel features a dining room that's open to the... More

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Kimberley, South Africa
Contributor
16 reviews 16 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 21, 2014

First time at this hotel. Went down for dinner to find no one interested in taking us to tables. We found tables ourselves but all the tables still had cutlery and plates from previous diners. After waiting and trying to get attention of waiter, he came over and after much pleading asked him to clear the table for us. It... More

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Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Tsalas I appreciate the time you have taken to provide such valuable feedback. Please accept my apologies for your experience at our hotel. It is our aim to not only meet, but exceed GUEST expectations and it is disappointing that this was not the case for you. I am extremely concerned to have learned about the discomfort and inconvenience... More

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Additional Information about Protea Hotel Nelspruit

Address: 30 Jerepico Street | Orchards, Nelspruit 1201, South Africa
Location: South Africa > Mpumalanga > Nelspruit
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Nelspruit 4*
Number of rooms: 94
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