We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 17 Nelspruit hotels

Protea Hotel Nelspruit

4.0 of 5 Hotel   |   30 Jerepico Street | Orchards, Nelspruit 1201, South Africa
Hotel amenities
Save Saved
You added Protea Hotel Nelspruit to your Saves list
Protea Hotel Nelspruit
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
78%
Ranked #8 of 17 hotels in Nelspruit
A recent review
5 of 5 stars reviewed 4 weeks ago
Delia152 Johannesburg, South Africa
  • Overview
  • Reviews (52)
  • Similar Hotels
  • Photos (33)
  • Amenities
  • Q&A
  • Room tips (13)
  • Location
  • More
Write a Review

52 people have reviewed this hotel

Traveler rating
    11
    28
    8
    3
    2
See reviews for
11
16
1
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • English first
  • Italian first
  • Russian first
  • Any
English first
Kimberley, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
1 of 5 stars Reviewed 1 week ago

First time at this hotel. Went down for dinner to find no one interested in taking us to tables. We found tables ourselves but all the tables still had cutlery and plates from previous diners. After waiting and trying to get attention of waiter, he came over and after much pleading asked him to clear the table for us. It... More

Was this review helpful? Yes
Garrick G, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Tsalas I appreciate the time you have taken to provide such valuable feedback. Please accept my apologies for your experience at our hotel. It is our aim to not only meet, but exceed GUEST expectations and it is disappointing that this was not the case for you. I am extremely concerned to have learned about the discomfort and inconvenience... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

What a refreshing experience to be welcomed at a hotel and continue to feel welcome throughout your stay. Thank you Protea Nelspruit! Friendly reception staff, well appointed rooms with decent sized bathrooms, great breakfasts and lovely atmosphere. You most definitely deserve your four star status! We will be back! Thank you!

Was this review helpful? Yes
Pretoria, South Africa
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed March 4, 2014

We are runners and have done various races in the Nelspruit area and on all the occasions have we stayed at this hotel. Last weekend we returned again. If you are looking for spacious rooms, combined with great service and friendly staff, this is it. The hotel is also well located just off the N4 highway cutting through Nelspruit. The... More

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Dear Douw It is an absolute pleasure to respond to your letter of appreciation to the Protea Hotel Nelspruit. Thank you for your kind words! I am delighted that your friends and yourself enjoyed your stay with us! We do hope that we can offer many more "experiences of a life time" to all your friends and family visiting. Hope... More

Maastricht, The Netherlands
Contributor
18 reviews 18 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 24, 2014

The hotel is good for an overnight stay or a stay for business. The food was good, the rooms clean and the staff friendly, but its not something that will blow your mind away. It serves its purpose and that's enough.

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Thank you for taking the time to post your feedback on TripAdvisor. I am delighted to hear that you enjoyed our food and that the STAFF were so friendly. We also proud ourselves in our clean rooms and your feedback is imperative for us to ensure that we meet and exceed our GUESTS' expectations. I assure you that we have... More

Centurion, South Africa
Contributor
14 reviews 14 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 8, 2014

Staff are friendly, but room not child friendly and don't try the room service, they say 45 mins and only come after 1 hr and 15 mins. They also get the order wrong EVERY time, even though they call to confirm. Breakfast was not a large selection for a 4* hotel, Kids enjoyed the pool and activities

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Thank you for posting your comment on TripAdvisor. We wish to assure you that your feedback about your service experience at Protea Hotel Nelspruit is viewed in a serious light. Please accept my sincere apologies for the inconvience that was caused to you with your room service order. I confirm therefore that your concerns regarding your order have been addressed... More

Adelaide, Australia
Senior Contributor
31 reviews 31 reviews
16 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 5, 2014

We stayed 2 nights at the Protea Nelspruit and found it to be a good, comfortable stop over hotel. The rooms were perfectly clean, comfortable beds, quiet, but a little small for a family of 4 to share, and a little bare. It seemed to miss some cosy-ness. The outdoor area was lovely and we ate breakfasts and both dinners... More

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Thank you for your words of appreciation on TripAdvisor after your recent stay at Protea Hotel Nelspruit. We are delighted to receive your compliments on our good food and activities for the children and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to... More

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed January 2, 2014

This is by far one of the best Protea Hotels I've been too. From the guards at the gate to the reception everyone was super we came in on New Years and what a pleasant way to start 2014. We phoned the day before for an early chek inn and didn't make it that early but they had a room... More

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

GUESTS' perceptions of the service they receive whilst staying with Protea Hotels is the only true yardstick we have for measuring whether or not we have met their expectations. I should, therefore, like to thank you for taking the time to post a comment on TripAdvisor and to assure you that your comments are being used contructively to maintain and... More

Maputo, Mozambique
Contributor
12 reviews 12 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 19, 2013

On the one hand, this is a great location, i.e. close to the highway in and out of town. On the other hand, it's close to a highway and overlooks a gas station and KFC, or at least that was our view. Unfortunately when we were there the only rooms available were in the back and up a set of... More

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Thank you for posting a review on TripAdvisor. We aim to not only meet, but exceed the expectations of our GUESTS. I am happy to hear that you experienced the Front desk STAFF as pleasant. I am sorry that your room view did not match your expectations as well as the lack of porter assistance, this is valuable feedback and... More

Toronto
Top Contributor
53 reviews 53 reviews
24 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed November 10, 2013

This hotel has a very convenient location, a wonderful restaurant area with a beautiful walk out to the patio pool and back lawn, and a staff eager to help customers enjoy their stay. However, not having any hot water in the morning for a wash or shower was discouraging. Not having anyone answer the phone when I called the front... More

Was this review helpful? Yes
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Thank you for sharing your feedback with the TripAdvisor community. I am thrilled to hear of your enjoyment of the pool area and the restaurant. We appreciate your praise of the eagerness of the STAFF to help customers. The TEAM are continuously trying to improve on GUEST service. I am sorry that you had no hot water in the morning... More

Cape Town Central, South Africa
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 22, 2013

As a platinum Procard hotel I spend almost a third my time in the year in Protea hotels. However, this hotel alone has me cutting my ties with Protea for good! For the 4th time in 6 stays the staff front of house staff have let me down. This is a great hotel if you like being told what to... More

Was this review helpful? Yes 1
Jacques J, General Manager at Protea Hotel Nelspruit, responded to this review

Thank you for your feedback and loyalty to Protea Hotels. We were very excited and happy to recently welcome you back to Protea Hotel Nelspruit. I am sorry that our hotel room service did not match what you are used to and this valuable feedback will certainly aid us in improving our hotel service. Once again thank you for giving... More

Owners: What's your side of the story?
If you own or manage Protea Hotel Nelspruit, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing
Hotels you might also like...
Check In Check Out
Price Your Stay

Been to Protea Hotel Nelspruit? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel Nelspruit

Address: 30 Jerepico Street | Orchards, Nelspruit 1201, South Africa
Location: South Africa > Mpumalanga > Nelspruit
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Nelspruit 4*
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, Expedia, Booking.com, Tingo, Travelocity, Priceline, BookingOdigeoWL, Venere and Otel so you can book your Protea Hotel Nelspruit reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

33 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (9)
Viewed
Room/suite (3)
Viewed
Dining (4)
Viewed
Hotel & grounds (1)
Viewed
Pool/beach area (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Room/suite (5)
Viewed
Dining (6)
Viewed
Hotel & grounds (9)
Viewed
Pool/beach area (2)
Viewed
Other (3)

Amenities

Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Protea Hotel Nelspruit - Experience True Hospitality in the Mpumalanga Capital. The award winning Protea Hotel Nelspruit forms the ideal starting point from which to explore the Lowveld with abundant sunshine, lush hills and valleys. Get comfortable and cozy under our crisp white linen or make use of you en-suite bathroom to unwind. Maintain that sense of calm in the hotel’s Fig Tree Restaurant, which overlooks the pool. It serves delectable buffet breakfasts daily, as well as a selection of lunch and dinner dishes from an extensive a la carte menu. Protea Hotel Nelspruit is ideally located with easy access to national roads and the Kruger Mpumalanga International airport. Only 63km from the world-renowned Kruger National Park, the hotel is situated in the heart of Big Five country. ... more   less 
Number of rooms
94

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer