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All 17 Nelspruit hotels

Southern Sun Emnotweni

4.0 of 5 Hotel   |   15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
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Southern Sun Emnotweni
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Ranked #3 of 17 hotels in Nelspruit
A recent review
5 of 5 stars reviewed 2 days ago
Angela R
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70 people have reviewed this hotel

Traveler rating
    26
    25
    11
    5
    3
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20
15
2
24
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Any
English first
Contributor
14 reviews 14 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Checked in late, after restaurant closing time, but even so, receptionist was willing to get us a bite to eat. Rooms are clean and comfortable and of a decent size, with a well supplied coffee tray. Free wi-fi, even if with a daily cap. Small Gym with all the essentials, nice pool, and a well supplied breakfast buffet table, and... More

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Sandton
Contributor
16 reviews 16 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 1 week ago

I was absolutely shocked to find out that the room rate of ZAR 1 395 per night did not include breakfast! The room rate, I was told, was already discounted as I am a Frequent Guest member (Black Status). Apparently, normal rate are in the region of ZAR 1 500 upwards! We are talking about a normal hotel (read old)... More

Was this review helpful? Yes 1
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for completing your review. In addition, thank you very much for your constructive comments as it is only through feedback such as this that we are able to correct our shortfalls and deliver the level of service our valued and loyal guests expect and deserve. Thank you for your continued support, we look... More

Pietermaritzburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A fine hotel with excellent services and food. It is well located and really caters for every need. The buffet is good value and the staff is friendly and very accommodating. It is close to the mall and if you are so inclined - the casino.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. The feedback and complimentary comments contained therein will go a long way in further motivating our Team to deliver an even better guest service delivery and experience. We really appreciate your feedback, it means a great deal to all of us. Thank you for your... More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 4 weeks ago

Dietary preference are to be catered for in relation to health and faith constraints. i.e. HALAAL and KOSHER sections or availability upon prior request. Waiters in the dining hall should be wearing gloves given the Health scares attached to travels travelling across borders.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest What an absolute pleasure it was to host you once again! Thank you for completing your review and for the constructive comments contained therein. I will ensure that your feedback is shared with our management team. Thank you for the positve scores, it certainly goes a long way in motivating our team to perform even better. Thank... More

Pretoria, South Africa
2 reviews
1 of 5 stars Reviewed 4 weeks ago

Hotel very good. Room service disgusting. Food on menu wasn't available. Staff don't answer room service phone. Stay at hotel is great, but don't order from room service. This is now 2nd time this has happened to me

Review collected in partnership with Tsogo Sun Hotels

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for completing your review and for sharing your valuable feedback with us.. Southern Sun Emnotweni has been earmarked for a full refurbishment which is scheduled to start in April 2015. We are looking forward to the improvements that will offer you, our valued guests. Thank you for your continued support, we look forward to welcoming... More

2 reviews
3 of 5 stars Reviewed 4 weeks ago

Found the interior of the hotel fairly old. The rooms were eather small but convenient for a weekend stay. The food was good. The service was good. All in all, an average stay. Clean, neat and tidy. Conveniently situated across from the casino and shopping centre.

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for completing your review and for the constructive comments contained therein. It is only through feedback such as this that we are able to remedy and correct our shortfalls. SIr, we deeply regret not getting it right this time. We are in the process of revitalizing our Food and Beverage delivery and we are confident... More

Simunye
1 review
2 of 5 stars Reviewed July 28, 2014

Our experience was spoilt by the bitterly cold night we experienced.Housekeeping would not provide the requested blankets and we could not utilise the heater because of my daughter's allergies.Dinner and breakfast were the only flicker of a miserable night,the meals were above average.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. Housekeeping should have done better here. The qualty of our guest's sleep experience is critical to our delivery and should not have been compromised. Thank you for your valued feedback, it is only through constructive comments such as these that we are able to remedy... More

Wellington, South Africa
1 review
2 of 5 stars Reviewed July 27, 2014

We orderd room service and I'm sorry to say but the burgers were very disapointing. Firstly because there were no burger buns, they phoned to ask if the can serve it with tramazini, it was way over sized for the burger patty. Some of the chips were raw and the patty tasted like it was made from boerewors, not a... More

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. It is totally unacceptable that we had no hamburger buns. One of our key Hallmarks is "My Burger" and we take pride in the quality of the hamburgers that we serve. We certainly have dropped the ball here and I would sincerely appreciate the opportunity... More

Johannesburg, South Africa
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 14, 2014

I am always impressed by Southern Sun hotels. Their rooms are very comfortable and the amenities are always excellent. Their bathrooms are always comfortable and the water pressure excellent. Beds are exceptionally comfortable.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. Your comments will certainly inspire us as a team to further improve and and enhance our service standards and delivery. Thank you for your continued support to our brand, Southern Sun Emnotweni. We look forward to welcoming you back to Southern Sun Emnotweni in the... More

Gauteng, South Africa
1 review
5 of 5 stars Reviewed July 13, 2014

Highly recommended. Excellent staff. Friendly orters. oom was very neat and tidy. Staff any additional toiletries that were required by my family. Child friendly hotel. Hotel provided popcorn and slush pippies for kids. They loved that alot

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. We appreciate the time taken to share your experiences with us. Your feedback has been shared with the entire management team who will in turn share it wit their respecitve departments. We look forward to welcoming you back to Southern Sun Emnotweni in the near... More

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Additional Information about Southern Sun Emnotweni

Address: 15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Location: South Africa > Mpumalanga > Nelspruit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Emnotweni 4*
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13 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Southern Sun Emnotweni (previously known as Emnotweni Sun Hotel)is a short distance from bustling Nelspruit on the R40 to White River. Only 22km from the Kruger Mpumalanga International Airport,40km from the Kruger National Park and 210 km from Maputo, Southern Sun Emnotweni caters for business and leisure travellers alike. A fair blend of nature, beauty and Southern Sun hospitality makes this hotel the perfect location for a relaxing holiday. Southern Sun Emnotweni is situated in close proximity to the Emnotweni Casino and Entertainment Complex, Riverside Shopping Mall, Mbombela Stadium, other local landmarks and more, making it a convenient base for leisure or business travel. The hotel offers relaxing outdoor activities and facilities including a pool and a fully air conditioned fitness centre. The well appointed rooms offer a sanctuary for the traveller, with all the modern comforts required to ensure a rejuvenating and relaxing stay, including air conditioning and a private bathroom. Business travellers can make use of the hotel’s efficient conference venues and facilities while the hotel features a business centre with wireless internet connectivity. 500mb of free wi-fi access per day is available to hotel residents. ... more   less 
Number of rooms
109

Questions & Answers

Questions? Get answers from Southern Sun Emnotweni staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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