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Southern Sun Emnotweni
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74%
Ranked #3 of 17 Hotels in Nelspruit
A recent review
3 of 5 stars reviewed 1 week ago
knowtel Pretoria, South Africa
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75 reviews from our community

Traveler rating
    28
    27
    12
    5
    3
See reviews for
22
17
2
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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    (20)
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Pretoria, South Africa
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 1 week ago

The only bright points of this Hotel are the staff, the lovely garden and its close proximity to the government office complex. The staff really works hard to make you feel welcome from the moment that you arrive at the Hotel. The remainder on offer is average and very expensive. The rooms are very small (even the so-called executive rooms)... More

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review. In addition, thank you for your constructive comments as it is only through feedback such as this that we may continue to improve and exceed our valued frequent guest's expectations. Your review has been shared with our Food & Beverage Team and the Executive Chef, who will... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent a weekend in September Staff are super courteous and friendly The complimentary Hot Chocolate and Popcorn was a pleasant surprise on arrival and most welcome. The memory lingers on Rooms are pleasant but bathrooms showing a bit of ageing. Will I stay there again...you bet

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review. We really appreciate your feedback and comments and I know that this will further motivate our team to improve our service delivery and guest experience even more. We look forward to welcoming you back to Southern Sun Emnotweni in the near future. Best Regards H More

Johannesburg
1 review
5 of 5 stars Reviewed 2 weeks ago

Is good place to stay No halal food on breakfast . the roms is very clean the hotel in near the mall i recommend all my friends the amenities is good the workers is very friendly Is the best place to stay in town

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review, we sincerely appreciate your feedback. Your comments mean a great to us and will certainly inspire our team to improve our service deilvery even more. Thank you once again, we look forward to welcoming you back to Southern Sun Emnotweni in the near future. Best Regards H More

2 reviews
4 of 5 stars Reviewed 3 weeks ago

From the time we arrived we were treated well. Friendly,helpful and amazing staff. I would definitely go back. The rooms were clean, and kept clean. If your in the area I would recommend looking into this hotel. You get what you pay for.

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. Your feedback means a great deal to us and I know the team will appreciate your kind comments. We look forward to welcoming you back to Southern Sun Emnotweni in the near future. Best Regards H More

Marloth Park
1 review
5 of 5 stars Reviewed 4 weeks ago

Another stay at this fine hotel and they are still as good as ever! Great staff, nice rooms and fantastic breakfast. Staff go out of their way to make you feel welcome and are always smiling and happy.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. I will personally share your kind feedback with our team, who I know will appreciate the comments contained therein. This will certainly further motivate the team to improve and enhance our service delivery. We look forward to welcoming you back to Southern Sun Emnotweni in... More

Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Checked in late, after restaurant closing time, but even so, receptionist was willing to get us a bite to eat. Rooms are clean and comfortable and of a decent size, with a well supplied coffee tray. Free wi-fi, even if with a daily cap. Small Gym with all the essentials, nice pool, and a well supplied breakfast buffet table, and... More

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review. Your comments and feedback will certainly inspire us as a Team to deliver an even better service and guest experience. We are anticipating a hotel refurbishment early next year, but in the interim will focus more on the maintenance attention to detail. Thank you for highlighting these... More

Sandton
Contributor
16 reviews 16 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 25, 2014

I was absolutely shocked to find out that the room rate of ZAR 1 395 per night did not include breakfast! The room rate, I was told, was already discounted as I am a Frequent Guest member (Black Status). Apparently, normal rate are in the region of ZAR 1 500 upwards! We are talking about a normal hotel (read old)... More

Was this review helpful? Yes 1
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for completing your review. In addition, thank you very much for your constructive comments as it is only through feedback such as this that we are able to correct our shortfalls and deliver the level of service our valued and loyal guests expect and deserve. Thank you for your continued support, we look... More

Pietermaritzburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 16, 2014

A fine hotel with excellent services and food. It is well located and really caters for every need. The buffet is good value and the staff is friendly and very accommodating. It is close to the mall and if you are so inclined - the casino.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. The feedback and complimentary comments contained therein will go a long way in further motivating our Team to deliver an even better guest service delivery and experience. We really appreciate your feedback, it means a great deal to all of us. Thank you for your... More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed August 4, 2014

Dietary preference are to be catered for in relation to health and faith constraints. i.e. HALAAL and KOSHER sections or availability upon prior request. Waiters in the dining hall should be wearing gloves given the Health scares attached to travels travelling across borders.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest What an absolute pleasure it was to host you once again! Thank you for completing your review and for the constructive comments contained therein. I will ensure that your feedback is shared with our management team. Thank you for the positve scores, it certainly goes a long way in motivating our team to perform even better. Thank... More

Pretoria, South Africa
2 reviews
1 of 5 stars Reviewed August 1, 2014

Hotel very good. Room service disgusting. Food on menu wasn't available. Staff don't answer room service phone. Stay at hotel is great, but don't order from room service. This is now 2nd time this has happened to me

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for completing your review and for sharing your valuable feedback with us.. Southern Sun Emnotweni has been earmarked for a full refurbishment which is scheduled to start in April 2015. We are looking forward to the improvements that will offer you, our valued guests. Thank you for your continued support, we look forward to welcoming... More

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Additional Information about Southern Sun Emnotweni

Address: 15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Location: South Africa > Mpumalanga > Nelspruit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Emnotweni 4*
Number of rooms: 109
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