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All 17 Nelspruit hotels

Southern Sun Emnotweni

4.0 of 5 Hotel   |   15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
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Southern Sun Emnotweni
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74%
Ranked #3 of 17 Hotels in Nelspruit
A recent review
3 of 5 stars reviewed 1 week ago
Dave W St Albans
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79 reviews from our community

Traveler rating
    28
    30
    13
    5
    3
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23
17
2
27
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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St Albans
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 1 week ago

It's really pretty from the outside, but do not get your hopes up. Ok, it's african 4 star, rather than european. The rooms are positively 3 star: VERY noisy with really poor soundproofing, light in the mornings, clanky creaky aircon, showers that do not drain properly, local only TV, no mini bar, yadda yadda. The food is just about ok,... More

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Dave Thank you very much for taking the time to complete your review. Our hotel is scheduled for an extensive refurbishment in 2015 and we are looking forward to the positive changes that this will bring. Having said that, there are a number of service elements that we could certainly improve on in the interim. Thank you for your... More

San Antonio, Texas
Senior Contributor
41 reviews 41 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Having stayed extensively at South Sun hotels, you come to expect not too much from them. This one was typical of them all. Its welcome area and entrance had all the little touches. Attentive staff, fresh lemonade, cold water, light evening snacks, papers, lounge chairs, and people that welcomed you with a smile. Its location is prime for the casino... More

Was this review helpful? Yes 1
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Isaac Thank you very much for completing your review. The constructive and detailed comments contained therein will certianly assist us as a team to identify and remedy our shortcomings and deliver the level of service our valued guests expect and deserve. This feedback will be shared with our entire team and I thank you for the time taken to... More

1 review
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our stay, we were close to the Arena for Trevor Noah's comedy show, water park and the mall. The service gets better every time.....although the quality and comfort of the beds could improve.

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Kgomotso Thank you very much for completing your review. It is great to hear that our service keeps on improving, this will certainly motivate us to deliver an even better service to you, our valued guests. We have an extensive capital refurbishment program scheduled for next year. We look forward to welcoming you back to Southern Sun Emnotweni in... More

Loughborough, United Kingdom
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

After a long day of motorcycling and looking at the poor Bundu lodge (although the receptionist was brilliant) we thankfully found this modernish splendid hotel where we were entertained, served by bar staff, waiters, chef, pianist, breakfast staff, receptionists, EVERYBODY, BRILLIANT! We didn't walk over the road to the casino because we had no need to leave the bar or... More

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Richard Thank you for taking the time to compete your review. I will personally share this feedback with our entire team. This is the kind of inspiration and motivation our team thrives on, which will no doubt enable them to deliver an even more improved level of service and guest experience. We look forward to welcoming you back to... More

Pretoria, South Africa
Senior Contributor
45 reviews 45 reviews
35 hotel reviews
79 helpful votes 79 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The only bright points of this Hotel are the staff, the lovely garden and its close proximity to the government office complex. The staff really works hard to make you feel welcome from the moment that you arrive at the Hotel. The remainder on offer is average and very expensive. The rooms are very small (even the so-called executive rooms)... More

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review. In addition, thank you for your constructive comments as it is only through feedback such as this that we may continue to improve and exceed our valued frequent guest's expectations. Your review has been shared with our Food & Beverage Team and the Executive Chef, who will... More

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Spent a weekend in September Staff are super courteous and friendly The complimentary Hot Chocolate and Popcorn was a pleasant surprise on arrival and most welcome. The memory lingers on Rooms are pleasant but bathrooms showing a bit of ageing. Will I stay there again...you bet

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review. We really appreciate your feedback and comments and I know that this will further motivate our team to improve our service delivery and guest experience even more. We look forward to welcoming you back to Southern Sun Emnotweni in the near future. Best Regards H More

Johannesburg
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 17, 2014

Is good place to stay No halal food on breakfast . the roms is very clean the hotel in near the mall i recommend all my friends the amenities is good the workers is very friendly Is the best place to stay in town

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review, we sincerely appreciate your feedback. Your comments mean a great to us and will certainly inspire our team to improve our service deilvery even more. Thank you once again, we look forward to welcoming you back to Southern Sun Emnotweni in the near future. Best Regards H More

2 reviews
4 of 5 stars Reviewed September 8, 2014

From the time we arrived we were treated well. Friendly,helpful and amazing staff. I would definitely go back. The rooms were clean, and kept clean. If your in the area I would recommend looking into this hotel. You get what you pay for.

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. Your feedback means a great deal to us and I know the team will appreciate your kind comments. We look forward to welcoming you back to Southern Sun Emnotweni in the near future. Best Regards H More

Marloth Park
1 review
5 of 5 stars Reviewed September 3, 2014

Another stay at this fine hotel and they are still as good as ever! Great staff, nice rooms and fantastic breakfast. Staff go out of their way to make you feel welcome and are always smiling and happy.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you very much for taking the time to complete your review. I will personally share your kind feedback with our team, who I know will appreciate the comments contained therein. This will certainly further motivate the team to improve and enhance our service delivery. We look forward to welcoming you back to Southern Sun Emnotweni in... More

Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 31, 2014

Checked in late, after restaurant closing time, but even so, receptionist was willing to get us a bite to eat. Rooms are clean and comfortable and of a decent size, with a well supplied coffee tray. Free wi-fi, even if with a daily cap. Small Gym with all the essentials, nice pool, and a well supplied breakfast buffet table, and... More

Was this review helpful? Yes
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Valued Guest Thank you for taking the time to complete your review. Your comments and feedback will certainly inspire us as a Team to deliver an even better service and guest experience. We are anticipating a hotel refurbishment early next year, but in the interim will focus more on the maintenance attention to detail. Thank you for highlighting these... More

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Additional Information about Southern Sun Emnotweni

Address: 15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Location: South Africa > Mpumalanga > Nelspruit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Emnotweni 4*
Number of rooms: 109
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