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All 17 Nelspruit hotels

Southern Sun Emnotweni

4.0 of 5 Hotel   |   15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
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Southern Sun Emnotweni
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Ranked #3 of 17 Hotels in Nelspruit
A recent review
4 of 5 stars reviewed 2 weeks ago
Nollen K Pretoria, South Africa
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87 reviews from our community

Traveler rating
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    15
    5
    3
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25
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Pretoria, South Africa
Contributor
14 reviews 14 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a nice hotel. I always stay at this hotel whenever I am in Nelspruit. The room are well cleaned and looked after. It is an ideal place to stay when you are on business. The food need some serious improvements though, especially breakfast. There isn't much variety. The good thing is its next to a mall where there... More 

Review collected in partnership with Tsogo Sun Hotels

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Good Morning We appreciate you taking the time to let us know about your stay with us , we hope you have a wonderful festive season and look forward to welcoming you back to our part of the world soon. Regards Michelle More 

Pretoria, South Africa
Senior Reviewer
9 reviews 9 reviews
3 of 5 stars Reviewed 2 weeks ago

It was not a WOW experience - as most of the Southern Sun hotels are. But it was OK. I found the staff more willing to please than management. But it was still OK - the employees made it OK. I almost did not eat dinner on Tuesday night (2 December) as management had taken a lot more people than... More 

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Thank you for taking the time to rate the hotel. I sincerely apologize for the experience that you had , we have taken a decition on these large bookings and they will be dealt with differently from now on. We hope that you will give us the change to show you how great our hotel. Kind regards Michelle More 

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel after being offered a complimentary stay for two nights by Southern Sun as a result of a very bad experience at one of their hotels in Durban. The staff and management of the hotel made this a ten star experience. The service and attention to detail was absolutely out of this world. My best stay... More 

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Good Morning It was only a great pleasure to welcome you to our Beautiful hotel and we are glad that you enjoyed your time spent with us. We look forward to welcoming you back to Nelspruit on your way to the Kruger or just to relax by the pool. Kind Regards Michelle More 

Plano, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

Excellent hotel. 4 stars buy 5 star service and quality. Rooms little small but hotel has great ambience, friendly staff.excellent value for just 1100 rand, great value. Clean.picture taking good !!opposite is casino and mall make this a perfect hotel before a Krueger safari

Review collected in partnership with Tsogo Sun Hotels

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Good Morning Thank you for the positive feedback on your experience at our Beautiful hotel, we look forward to welcoming you and your family back to the Lowveld soon. Regards Michelle More 

Maputo, Mozambique
2 reviews
4 of 5 stars Reviewed November 15, 2014

A good place to relax. Very quite, good service. The staff is very friendly and always ready to assist. The hotel restaurant is fantastic (its was very nice to dine with while the piano was playing). Location, garden and parking area are very good to.

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Good Morning Great to hear about your stay , we appreciate all feedback as it allows us to improve and grow. We look forward to welcoming you back to the hotel soon. Regards Michelle More 

Port Elizabeth, South Africa
1 review
5 of 5 stars Reviewed November 11, 2014

The visit was for a friends b-day, girls weekend away! I knew the hotel was in the centre of Mbombela and we will be able to visit tourist attractions around Mpumalanga. The hotel best designed for every occasion!

Review collected in partnership with Tsogo Sun Hotels

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Good Morning Thank you for the feedback on your stay with us. We trust you experienced the Lowveld at its best. Look forward to welcoming you back to the area soon Regards Michelle More 

Johannesburg, South Africa
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 28, 2014

The rooms are noisy and you only get one bar of soap for a 4 day stay! Breakfast is a mess as they do not clear tables for the new guests as you arrive, so you sit down at a dirty table. The fresh fruit is cut in front of you on a dirty plastic cutting board, when they replenish.... More 

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Michelle H, General Manager at Southern Sun Emnotweni, responded to this review

Good Morning Thank you for taking the time to reveue your stay with us. I apologize for the bad experience that you had not only at the hotel but also at Explorers Restaurant. We are currently undergoing re-fresh training in all areas with quiet a few changes , I hope that we will be able to welcome you back to... More 

St Albans
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed October 12, 2014

It's really pretty from the outside, but do not get your hopes up. Ok, it's african 4 star, rather than european. The rooms are positively 3 star: VERY noisy with really poor soundproofing, light in the mornings, clanky creaky aircon, showers that do not drain properly, local only TV, no mini bar, yadda yadda. The food is just about ok,... More 

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Dave Thank you very much for taking the time to complete your review. Our hotel is scheduled for an extensive refurbishment in 2015 and we are looking forward to the positive changes that this will bring. Having said that, there are a number of service elements that we could certainly improve on in the interim. Thank you for your... More 

San Antonio, Texas
Top Contributor
57 reviews 57 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 11, 2014

Having stayed extensively at South Sun hotels, you come to expect not too much from them. This one was typical of them all. Its welcome area and entrance had all the little touches. Attentive staff, fresh lemonade, cold water, light evening snacks, papers, lounge chairs, and people that welcomed you with a smile. Its location is prime for the casino... More 

Was this review helpful? Yes 1
Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Isaac Thank you very much for completing your review. The constructive and detailed comments contained therein will certianly assist us as a team to identify and remedy our shortcomings and deliver the level of service our valued guests expect and deserve. This feedback will be shared with our entire team and I thank you for the time taken to... More 

1 review
4 of 5 stars Reviewed October 5, 2014

We enjoyed our stay, we were close to the Arena for Trevor Noah's comedy show, water park and the mall. The service gets better every time.....although the quality and comfort of the beds could improve.

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Hans_PeterMNelspruit, General Manager at Southern Sun Emnotweni, responded to this review

Dear Kgomotso Thank you very much for completing your review. It is great to hear that our service keeps on improving, this will certainly motivate us to deliver an even better service to you, our valued guests. We have an extensive capital refurbishment program scheduled for next year. We look forward to welcoming you back to Southern Sun Emnotweni in... More 

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Additional Information about Southern Sun Emnotweni

Address: 15 Government Boulevard, Riverside Park, Nelspruit, 1200, Nelspruit 1200, South Africa (Formerly Emnotweni Sun)
Location: South Africa > Mpumalanga > Nelspruit
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Southern Sun Emnotweni 4*
Number of rooms: 109
Reservation Options:
TripAdvisor is proud to partner with Despegar.com, TripOnline SA and South African Hotels so you can book your Southern Sun Emnotweni reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

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