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Hotel Promenade

Certificate of Excellence
cnr Samora Machel Drive & Henshall Street, Nelspruit 1200, South Africa
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Hotel Promenade
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26 Reviews from our TripAdvisor Community

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Traveler rating
    12
    8
    4
    2
    0
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2
2
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15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
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    (26)
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    (6)
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    (13)
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    (4)
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    (3)
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Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed April 1, 2015

in future upgrade beds and pillows. make sure that the bins are removed were they are.the other impresiive thing was that the manager came to agrred all guets during break fast and that was very impressive.the signs should be erected in the gate that indicate were is the hotel and aslo the entrance.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your review. We appreciate you taking the time to compliment us as well as bring to our attention points that we were not aware of. We like introducing our guests to General Management so they can complain or compliment the service of the establishment. Please visit us again soon. Warm Regards Staff and Management Hotel... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed March 23, 2015

Well done to an all-round excellent experience. For my business trip the location was perfect. Fast effective service sprinkled with friendliness made check-in and check-out an ease. The tasty breakfast was indeed a happy ending. Thank you all.

Review collected in partnership with this hotel

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Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your wonderful review-short and sweet! We appreciate your kind words and compliments. Please visit us again soon. Thank you once more Regards Staff and Management Hotel Promenade More 

Pretoria, South Africa
1 review
3 of 5 stars Reviewed March 22, 2015

The staff on the front desk were very helpful and friendly. The Dining room staff were equally friendly and welcoming. The room was open and inviting especially the fact that I could connect to the wi-fi without any glitches. The location is perfect for me because it is closer to my business partners I liked the food the most. Breakfast... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your review following your stay with us. We are truly happy that we meet your requirements. Thank you for your compliments-which will be shared with the rest of the team. Please be sure to visit us again soon. Warm Regards Staff and Management Hotel Promenade More 

Essex
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 stars Reviewed January 29, 2015

We stayed at this hotel recently. The quality of the room was poor; windows in the room did not shut properly; lights did not work and some fittings were disintegrating; the bathroom was in need of refurbishment. I would not stay here again.

Was this review helpful? Yes
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your honest review following your stay with us. We would like to inform you that we take the points you have raised very seriously and as such, senior management have stepped in to conduct an investigation into the matter. We apologise for any inconvenience you may have experienced. We hope that you will afford us... More 

Piet Retief.
1 review
4 of 5 stars Reviewed October 9, 2014

I highly recommend the Orion Prominent hotel with the good service and excellent food and friendly staff. i can mention few Bongani Mathebula,Google and his brother and others ladies i have forgotten their names reception also they are perfect as well keep it up all of you. from Sbusiso Ndlangamandla.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your kind review following your stay at Hotel Promenade. We appreciate your kind words and we assure you that your compliments will be shared with those you have mentioned. Please be sure visit us again soon. Warm Regards Staff and Management Hotel Promenade More 

Ystradgynlais, null, United Kingdom
1 review
5 of 5 stars Reviewed October 8, 2014

Many many thanks to the manager and staff of the THE PROMENADE HOTEL for their courtesy and politness through out my stay.Excellent base for golf,rugby and of course the KRUGER,25 minutes from local airport for internal flights from Durban and Joburg.1st class stay.Regards Gavin

Was this review helpful? Yes
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for such a lovely review of our hotel. We thank you for your compliments and your mentions of area attractions. We truly hope you will visit us again. Warm Regards Staff and Management Hotel Promenade More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed September 21, 2014

We booked after seenig the photos on the webpage and were clearly disappointed: The real location looks similar, but is in a bad state. The windows couldn't be shut properly, the pin-save was locked and therefor not useable and there was a problem with the key card, so that we didn't get a room key but had to bade someone... More 

Was this review helpful? Yes 2
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Evelyne Thank you for your honest review following your stay at Hotel Promenade. We do apologise for any inconvenience you may have experienced. You have raised some points which will be seen to immediately. We hope to see you again. Warm Regards Staff and Management Hotel Promenade More 

Nelspruit, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

I went to sleep at Orion Hotel for work purposes. I went there for the first time. wow I like the place I would like to go there again and definitely I have started telling my friends and other coliqs that Orion its a place to be. I love their services, the food its nice and the rooms are beautiful... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your kind review following your stay at Promenade. We appreciate your kind words and hope that you will visit us again very soon. Warm Regards Staff and Management Promenade Hotel More 

Nelspruit, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

I once stayed at the Promenade Hotel for work, The service I got was wonderful as well as the food was delicious. The staff were great as they were very helpful and made our stay very special. I would recommend others to visit and get the same treatment I got.

Was this review helpful? Yes 1
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your kind words. We appreciate your compliments and will pass it on to all concerned. We hope to see you again at out establishment very soon. Warm Regards Staff and Management Promenade Hotel More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2014

We made our way to Nelspruit to watch the bokke game at Mbombela stadium. What a weekend! From our arrival right through until departure the service at Promenade was outstanding. The staff can only be described as friendly, upbeat and are willing to do anything to ensure you enjoy your stay. Transport was provided to and from the stadium and... More 

Was this review helpful? Yes 1
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your awesome review of the Promenade Hotel. We are glad that you and your friends and family enjoyed the experience. We thoroughly appreciate your kind words and look forward to the next match day! Go Bokke! Warm Regards Staff and Management Promenade Hotel More 

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21 photos of this hotel

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Other (10)
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Prices are for 1 room, 2 adults
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