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Hotel Promenade

Certificate of Excellence
Samora Machel Drive | cnr Henshall Street, Nelspruit 1200, South Africa
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1 room 1 adult
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Hotel Promenade
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33 Reviews from our TripAdvisor Community

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Lydd-on-Sea, United Kingdom
Level Contributor
74 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

My wife and I stopped for one night on our way from the Kruger to Richards Bay. It is not the worst hotel we have stayed in on our trip but it did have some short comings. Frist impressions was very promising. Booking in was quick and easy and the staff were friendly and helpful. On going to our room... More 

Helpful?
Thank inson2814
Johannesburg, South Africa
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Rooms were clean with air conditioners. Access to wifi. Room service was a bit disappointing as the menu in the room suggested a variety of meals but upon calling reception, we were told there were only 2 items available. Buffet breakfast in the morning was nice. A nice, comfortable stay!

Helpful?
Thank PiscesMom24
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your wonderful review following your time with us. We are glad you and your family had a great time and we wish you and your loved ones well over 2016. Please visit us again soon! Warm Regards Staff and Management Hotel Promenade More 

Johannesburg, South Africa
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed December 14, 2015

I found the staff to be friendly and attentive but the facility's are really basic truly a 3 star experience the pool was tiny and the rooms were very out of date styling form the 80's as a pop over for a night or two nothing wrong but not a place for a holiday. The breakfast was surprisingly well managed... More 

Helpful?
Thank mariusb433
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Marius Thank you for your review following your stay with us. We appreciate your kind words and we wish you well over 2016. Hotel Promenade pays homage to the style of yesteryear-most of our returning guests appreciate the old world charm. Please visit us again soon! Warm Regards Staff and Management Hotel Promenade More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed October 13, 2015 via mobile

Upon arrival we had to wait in a deserted reception area for twenty minutes, after finally checking in we discovered this three star hotel has no room service and offers only a R170 buffet dinner that was shall we say suspect. When trying to checkout in the morning the receptionist credit card machine was not working and she loudly makes... More 

Helpful?
2 Thank Brendan S
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Brendan We thank you for taking time out of your busy schedule to address your stay with us. We have begun investigating the matter thanks to your vigilance. We would like to extend our apologies for any inconvenience you may have experienced. We do hope you will afford us the opportunity to win back your most valuable business. Warm... More 

jhb
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 28, 2015

Hotel situated in the city area which has nice atmosphere. Hotel building is a bit old, conference venue has nice set ups and the staff do an excellent job. Food is a bit terrible. The dinning area is small my friends and I had to go sit at reception. The food set up is really not appelling. The place is... More 

Helpful?
1 Thank patience2015
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Patience Thank you for your honest review following your stay with us. We appreciate your kind words and we also appreciate the points you have brought to our attention. We take these matters very seriously and we will see to them immediately. We wish you ill return soon. Warm Regards Staff and Management Hotel Promenade More 

Pretoria, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed July 29, 2015

After making a booking a month in advance for the night of the 5th of July the one issue just escalated to another and I would like to bring to your attention the following: Upon arrival the receptionist was so rude and she was obviously not interested to make us feel welcome. As we arrived back at the room, just... More 

Helpful?
1 Thank Carlien02
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Carlien I trust you are well. Thank you for taking the time to review your stay with us. We would like you to know that we take the points you have raised very seriously. We will be investigating the matter. We would like to apologise for any inconvenience caused and we hope that you will afford us the opportunity... More 

Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 31, 2015

in future upgrade beds and pillows. make sure that the bins are removed were they are.the other impresiive thing was that the manager came to agrred all guets during break fast and that was very impressive.the signs should be erected in the gate that indicate were is the hotel and aslo the entrance.

Review collected in partnership with this hotel

Helpful?
1 Thank Madimetja Clofo... K
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your review. We appreciate you taking the time to compliment us as well as bring to our attention points that we were not aware of. We like introducing our guests to General Management so they can complain or compliment the service of the establishment. Please visit us again soon. Warm Regards Staff and Management Hotel... More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed March 23, 2015

Well done to an all-round excellent experience. For my business trip the location was perfect. Fast effective service sprinkled with friendliness made check-in and check-out an ease. The tasty breakfast was indeed a happy ending. Thank you all.

Review collected in partnership with this hotel

Helpful?
Thank V V
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your wonderful review-short and sweet! We appreciate your kind words and compliments. Please visit us again soon. Thank you once more Regards Staff and Management Hotel Promenade More 

Pretoria, South Africa
1 review
3 of 5 stars Reviewed March 22, 2015

The staff on the front desk were very helpful and friendly. The Dining room staff were equally friendly and welcoming. The room was open and inviting especially the fact that I could connect to the wi-fi without any glitches. The location is perfect for me because it is closer to my business partners I liked the food the most. Breakfast... More 

Review collected in partnership with this hotel

Helpful?
Thank Lm M
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your review following your stay with us. We are truly happy that we meet your requirements. Thank you for your compliments-which will be shared with the rest of the team. Please be sure to visit us again soon. Warm Regards Staff and Management Hotel Promenade More 

Essex
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed January 29, 2015

We stayed at this hotel recently. The quality of the room was poor; windows in the room did not shut properly; lights did not work and some fittings were disintegrating; the bathroom was in need of refurbishment. I would not stay here again.

Helpful?
Thank Dewar1
Hote1Management, Manager at Hotel Promenade, responded to this review

Dear Guest Thank you for your honest review following your stay with us. We would like to inform you that we take the points you have raised very seriously and as such, senior management have stepped in to conduct an investigation into the matter. We apologise for any inconvenience you may have experienced. We hope that you will afford us... More 

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