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Pestana Kruger Lodge

R570 Riverside Road | 150 meters from Malelane Gate, Kruger National Park, Malelane 1320, South Africa
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1 room 1 guest
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245 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Gorinchem, The Netherlands
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Both service and quality of the room are to be improved, especially the service. There was only one family (for 5) room on the premises and guess what... it was overbooked! It took me ages to convince we liked to sleep with all 5 (3 young kids) in one room. Finally an extra bed was set... but not one for... More 

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Cape Town, South Africa
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

A very nice place to stay for an overnight/short trip. Perfectly situated next to Malelane gate with a stunning view over the Crocodile River (if you have a river view room). In my opinion, we had the best room in the hotel, Lion Room 110, as it was quiet and secluded and we felt part of the bush listening to... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Teresa Fryer Thank you for taking the time to provide us with feedback about your stay with us. I have recently been given approval for a significant capital investment which will include replacement of the thatch ceilings in the Family rooms, purchase of furniture for these rooms as well as other projects throughout the property. Your comments are noted... More 

Johannesburg, South Africa
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

I did a family trip to Kruger, stayed 2 nights at Protea hotel Kruger (which was awesome) and supposed 2 nights at Pestana lodge, upon arrival at the Pestana lodge we were given our 2 room keys, first room (kruger facing) was disappointing, lock on the door was broken, 2 huge stains on the carpet and the room filthy, the... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Miguel R Thank you for your feedback from your recent stay with us. Further to our communication by email and phone I can only apologise again most sincerely for the experience you had at our Lodge. I have been addressing the maintenance issues in family rooms, this is a work in progress and will continue for as long as... More 

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Johannesburg, Gauteng, South Africa
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

The setting is stunning! Spectacular views and sunsets! The food is awesome! But the service SUCKS!!!! You prebook lunch packages and they are not ready! You don't get greeted when you walk in! And you have to beg for service!

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Tinita- Stefan Thank you for providing me with feedback relating to your recent stay with us . I am deeply disappointed that you encountered poor service levels at our Lodge, I will address this with the Management team for their immediate attention. With regard to the lunch packs; there was a miscommunication between the Food & Beverage Manager and... More 

Hilderstone
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

We were touring South Africa and we spent three nights in the Kruger on safari. We stayed at Pestana Lodge: the location was great but the accommodation is tired and needs some serious money spent on it to get it to an acceptable standard. Our first room had a seriously bad smell - something must have died in there. We... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Tim D Thank you for your feedback. I am disappointed that your accommodation was not up to standard, we are in the process of an ongoing renovation of our Family rooms. The supertube deck is currently under repair and will be ready for use shortly. More 

Cape Town Central, South Africa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 9, 2015

We frantically had to find alternative accommodation after being horrified by access road of Bongani Mountain Lodge (where we had booked) and Africa Stay came to our rescue and suggest Pestana. We read the reviews, and it was with great trepidation that we decided to try Pestana, mainly because of its close proximity to Kruger's Malelane Gate. Yes, it certainly... More 

Was this review helpful? Yes 1
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Nicky H Thank you for taking the time to give us feedback about your stay with us. We are conducting an ongoing maintenance programme to address some of the issues you highlight. I will be sure to relay your comments about the Front Office Manager who assisted you as well as the kitchen team who will be very happy... More 

1 review
5 of 5 stars Reviewed July 4, 2015 via mobile

After reading the reviews on this page - I was dreading our visit to Pestana. What I found was that you just cannot please some people, and if they are intent on finding something wrong, they'll manage some how. We had a wonderful stay at pestana. The food was great, the service friendly and the rooms all you need. We... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear "banbou" Thank you for your feedback, my apologies that there were some difficulties with your check in process but glad that the problem was rectified. Unfortunately we do occasionally have smaller insects etc coming into the rooms due our location in the bush next to the National Park. More 

Cape Town
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed June 24, 2015

My review is similar to almost all the people who have stayed here over the past year. Yes, it is wonderfully situated, right next to the Malelane gate, with a beautiful view from the reception desk. The reception area is sad, old and outdated. This can be fixed with some re-decorating. But, there are areas that have nothing to do... More 

Was this review helpful? Yes 1
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your review, your feedback will be forwarded to the Management for their attention and action. More 

Johannesburg, South Africa
Level Contributor
2 reviews
4 of 5 stars Reviewed June 19, 2015

the lodge is very nice staff very helpfull and friendly , the food was very good our chalet (family)room I am sorry to say the carpet was very dirty . the bathroom basin has never seen a good cleaning

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear estherwolf2015 Thank you for your review; we're pleased that you enjoyed your stay with us, I will address the carpet and basin cleaning issues with the Housekeeper for her immediate attention. More 

Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 19, 2015

We spent almost a week at the lodge when we visited the park in May 2014. Great location close to the bridge and gate. We saw animals both from the terrace and from the bridge. Breakfast was good, dinner a bit blend but well presented. Staff nice and serviceminded. Room a bit too simple with 60 cm between door to... More 

Was this review helpful? Yes 1
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Gösta R Thank you for taking the time to post a review of your stay at our Lodge. We are happy that you enjoyed your stay with us and that the staff were attentive and provided you with the service you expected. We have had recent probems with our WiFi connection however it seems as if this has been... More 

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