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Pestana Kruger Lodge

R570 Riverside Road | 150 meters from Malelane Gate, Kruger National Park, Malelane 1320, South Africa
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Pestana Kruger Lodge
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232 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cape Town
Level Contributor
29 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed 1 week ago

My review is similar to almost all the people who have stayed here over the past year. Yes, it is wonderfully situated, right next to the Malelane gate, with a beautiful view from the reception desk. The reception area is sad, old and outdated. This can be fixed with some re-decorating. But, there are areas that have nothing to do... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your review, your feedback will be forwarded to the Management for their attention and action. More 

Johannesburg, South Africa
Level Contributor
1 review
4 of 5 stars Reviewed 2 weeks ago

the lodge is very nice staff very helpfull and friendly , the food was very good our chalet (family)room I am sorry to say the carpet was very dirty . the bathroom basin has never seen a good cleaning

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear estherwolf2015 Thank you for your review; we're pleased that you enjoyed your stay with us, I will address the carpet and basin cleaning issues with the Housekeeper for her immediate attention. More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spent almost a week at the lodge when we visited the park in May 2014. Great location close to the bridge and gate. We saw animals both from the terrace and from the bridge. Breakfast was good, dinner a bit blend but well presented. Staff nice and serviceminded. Room a bit too simple with 60 cm between door to... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Gösta R Thank you for taking the time to post a review of your stay at our Lodge. We are happy that you enjoyed your stay with us and that the staff were attentive and provided you with the service you expected. We have had recent probems with our WiFi connection however it seems as if this has been... More 

Maputo, Mozambique
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

great park, all the year, with many animals, great morning safari, good rooms, very good food, nice staff, lovely afternoon bar view. very good value for money. good for couples, friends, or business.

Was this review helpful? Yes 1
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Domingos G Thank you for your review, we are pleased that you enjoyed your stay with us and do hope to welcome you back in the near future. More 

Sydney, Australia
Level Contributor
5 reviews
5 hotel reviews
4 of 5 stars Reviewed 4 weeks ago

We arrived to find the deck overlooking the river and a huge herd of elephants nearby, we stayed there drinking sundowners viewing the game even before we went to our rooms. Service staff were fantastic, very well trained, great food. Rooms were lovely overlooking the river, we paid extra for super deluxe, better view right on border of Kruger Park.... More 

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Sheridan B Thank you for your feedback, we're thrilled that you enjoyed your stay with us and that you were able to really appreciate the ambiance, service and experience of our Lodge. More 

Dublin
Level Contributor
118 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 stars Reviewed May 24, 2015

I visited this accommodation on a Travel Department trip to South Africa, so had been to 6 other hotels in the country along the way, all of them very good. This hotel has a great location beside Kruger Park, and has beautiful views overlooking Crocodile River. Staff are very pleasant and food is very good. Bar and restaurant lovely and... More 

Was this review helpful? Yes 2
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear DublinFlyer Thank you for taking the time to post a review of our property. I am happy that you found our food and staff met your expectations. My apologies that your bedroom fell short of these expectations; we did have a problem with our Boiler on one day, we had to replace the elements of this unit which was... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed April 27, 2015

This was the second time we were there, but for sure this was the last one as Its going down the ladder! Not only we found a huge rat on our room (family room), rat poo and pee smell but also all the maintenance is bad (missing light bulbs, the outside lights were not working...), also important to point out... More 

Was this review helpful? Yes 3
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Lisa D Thank you for your feedback. My sincere apologies for the experiences you had during your stay with us, I have addressed these concerns with the relevant Management and Staff who will rectify these immediately. Some of our thatched rooms do have Bats roosting in them and consequently we sometimes have problems with their mess, we are identifying... More 

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Windhoek, Namibia
Level Contributor
137 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
5 of 5 stars Reviewed April 24, 2015

This hotel has a nice view of crocodile river. During afternoon you can enjoy and see some hippos and crocodiles far away. The hotel has nice outside area and close to the biggest park of SA. You will love and enjoy your stay here in this hotel.

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GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Simonest Thank you for your feedback, we are very happy that you enjoyed your stay with us and appreciated the environment of Kruger National Park. More 

Oporto
Level Contributor
73 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 stars Reviewed April 11, 2015

To be honest i rate 4 stars because i booked many months before and get a very promoted price, so cant complain for the price paid. Positive things- location closed do one of the Kruger doors in the route N4 (Johanesburg/Maputo). By the way the entrance to the park costs 260 Rands. A morning safari costs 900 rands , but... More 

Was this review helpful? Yes 1
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Thank you for your review and comments, your observations will be forwarded to the relevant Management for their attention especially with regards to staff training and maintenance. More 

Estoril
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 8, 2015

This is a basic lodge, no frills and no luxury. The location is great right at the entrance of the Malelane gate so makes it easy to find and it is right on top of the crocodile river so lots of crocodiles and hippos to see as well as elephants at the end of the day. You must book a... More 

Was this review helpful? Yes
GMPKL, General Manager at Pestana Kruger Lodge, responded to this review

Dear Pola M Thank you for your review; my apologies for the various problems you encountered during your stay with us; I have forwarded these to the Facilities Manager for his attention to the areas you have highlighted. I am happy that the staff were attentive and able to assist when requested. More 

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