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All 15 Polokwane hotels

Garden Court Polokwane

3.0 of 5 Hotel   |   cnr Thabo Mbeki & President P Kruger Sts, Polokwane 0699, South Africa
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Garden Court Polokwane
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44%
Ranked #4 of 15 hotels in Polokwane
A recent review
3 of 5 stars reviewed 1 week ago
Mishack P Pretoria
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  • Reviews (46)
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46 people have reviewed this hotel

Traveler rating
    10
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    11
    7
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9
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30
Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Pretoria
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The Garden Court Polokwane needs some serious upgrading, considering that there is a lot of competition in Polokwane with regards to accommodation. The room was a non smoking room but it had a cigarette smell. There was a machine placed in my room to absorb the smell but it did not help. At the bar the first two drink options... More

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Pretoria
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

The hotel is generally clean, the room service takes two hours instead of the promise of only 40mihutes. The food was generally okay. The service at breakfast could b a lot better though. Generally not a great experience but an average experience.

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Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for giving us this review as it will helps us concentrate on areas of improvement. Your observation on cleanliness is appreciatiated. Room service and breakfast experience has been discussed with the food and beverage management for special focus as this critical area of our business. More

Johannesburg, South Africa
1 review
1 of 5 stars Reviewed 2 weeks ago

My worst hotel experience so far. The bathroom had a tub with stains on it (water mark) and the towels were off white. Luckily it was only one night and I didn't mind not using the bathroom until I got back to Jo'burg.

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Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for bringing this matter to our attention. Firstly I would like express my apology for the inconvenience caused. We have an enameling programme in place and next week the team will check those that are of concern and ensure that all the bath tubs are up to standard. More

Pretoria
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

the service was generally good with employees in smile. Breakfast was so excellent to an extent that I would nt hesitate to go back if need arises. The rooms were generally clean though some of the ckeaners had to put some pressure when they realised that we are supposed to checkout.

Review collected in partnership with Tsogo Sun Hotels

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Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for giving us this review. This gives me an assurance that the training and guidance that we give our staff helps in adding value to our guests. I have discussed the Room Attendants behaviour with the Executive Housekeeper to ensure that guests are treated with utmost courtessy until they depart. More

Pretoria, South Africa
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

The hotel room I occupied seemed poorly maintained. The shower had no cold water. The cold water switch/control was not working. The bedside lights were not functional (switches). They were fancy but not working. Staff at the check desk were unfriendly. I was not asked how was my stay and if the room was comfortable. They were efficient in checking... More

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for giving us this review. I am please to confirm that all maintenance issues raised in that room have been resolved. The reception staff friendliness has been addressed as well through various inteventions to ensure sustainability. More

Pretoria
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 28, 2014

I would like to see the inclusion of other radio stations on your TV sets. Not everyone coming there is a Pedi or English speaking. Consider other languages such as Venda, Tsonga and Setswana. The Tv chanels

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for providing us with this review as it gives us an indication of some of our guests' preferences. Whilsts there are valid reasons not to provide all available channels but we would certainly welcome suggestions from the consumers in order to prioritise what is high on demand. These suggestions are used for input in future developments. More

Cape Town Central, South Africa
Contributor
14 reviews 14 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 5, 2014

I have never been so disappointed with a stay in a hotel. Brown water running from taps, non-availability of menus items on the room service menu e.g. Coke, rooms in need of revamp, staff rude and not trained on the reward program, etc. If this is the agreed standard representing the Tsogo Sun brand then I choose to change my... More

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for giving us review as it helps us improve in our service delivery. We have replaced some of the coroded pipes to enhance water quality. There has been various changes made on the Rewards programme and most staff have undergone training in order to be able to serve our guests more efficiently. Generally our staff attitude torwrads guests... More

Pretoria, South Africa
1 review
3 of 5 stars Reviewed July 2, 2014

Improve on breakfast served as it seem to the same everyday Wi-Fi seem to be inaccessible to some Rooms are ok Parking inside hotel is small upper floors a challenge when one has baggage's Thanks you!

Review collected in partnership with Tsogo Sun Hotels

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Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for your observation as it gives us insight on what is in our guests' minds. Breakfast buffet is fairly standard however, we do encourage chefs to add something special everyday in order to create variety. I appreciate that carrying luggage up the stairs can be strainous hence I would encourage guests to request for assistance at reception. More

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed June 30, 2014

The service received thus far surpasses what would be viewed as better options in the industry. Particularly the kind of attention that the staff provided us. May it continue to be this excellent. Great staff.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you so much for this great review. I am pleased that my team was able to surpass the expectations of our valued guests. It is our aspiration to ensure that we continue to adapt to rising expectations in order to stay relevant. More

Louis Trichardt, South Africa
2 reviews
4 of 5 stars Reviewed June 19, 2014

The hotel lived up to my expectation. The reception process went smoothly, and was warm and Genuine. Being winter it was nice to order room service for dinner. The room was clean and really nice. Will be going back, and will suggest to family and friends. Well done Tsogo Sun.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
Hopewell D, General Manager at Garden Court Polokwane, responded to this review

Thank you for giving us this review. This is demonstration that our purpose of creating great experiences is delivered at the correct level. Our focus is to make sure that each and every guests leaves with this positive impression. More

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Additional Information about Garden Court Polokwane

Address: cnr Thabo Mbeki & President P Kruger Sts, Polokwane 0699, South Africa
Location: South Africa > Limpopo Province > Polokwane
Price Range (Based on Average Rates): $
Hotel Class:3 star — Garden Court Polokwane 3*
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Also Known As:
Garden Court Polokwane Limpopo

33 photos of this hotel

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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Class
Official Description (provided by the hotel)
Situated in the centre of Polokwane,the business capital of the Limpopo province, Garden Court Polokwane is ideal for business travellers. Being en route to the Kruger National Park and Zimbabwe, this warm and cosy hotel also offers great stopover accommodation. Breakfast and dinner is served in the restaurant and guests are invited to unwind at the picturesque garden pool. Hotel residents recevie 350mb of free wi-fi per room per day. Make use of the easy web check-in and visit the Garden Court Polokwane today! ... more   less 
Number of rooms
180

Questions & Answers

Questions? Get answers from Garden Court Polokwane staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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