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Shangri-La Country Hotel & Spa

Certificate of Excellence
Eersbewoon Road, Modimolle (Nylstroom) 0510, South Africa (Formerly Protea Hotel Shangri-La)
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1 room 1 adult
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Shangri-La Country Hotel & Spa
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257 Reviews from our TripAdvisor Community

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Centurion, South Africa
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I was treated to a late birthday present at Shangri-La, for my 54th birthday. As we already know what to expect due to all our previous visits. We were pleasantly surprised when the staff decided before hand, to give us the royal treatment. Specially prepared dinner and breakfast. Pieter, now we know why you receive all those rewards. Keep it... More 

Helpful?
Thank Robert A
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you Robert for your review. We were honoured to have you visit us for your birthday treat. Customer Service is one of our highest priorities and we enjoy treating our guests and helping them make beautiful memories. We'll certainly share your review with Pieter and the team and thank you again for your compliments. More 

Centurion, South Africa
Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

We decided to give my dad a special birthday present at Shangri-La, this year. What we didn’t know, was that the staff was going to make an extra effort to make it extra special. We had our own specially arranged waiter for dinner and breakfast, plus many other special new things at the hotel. I love coming back to Shangri-La.

Helpful?
Thank Elzaan A
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Dear Elzaan, thank you for taking the time to share your experience at Shangri-La with us on Trip Advisor. We love spoiling our guests, and celebrating birthdays is our speciality. We look forward to another opportunity in the near future to spoil you even more. More 

Centurion, South Africa
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

What a better place to be treated to for your birthday. I was stunned at the personal waiter, Peter, they arranged for our dinner table. The food had to be specially prepared for our special diets. We have been here so many times and we will keep coming back, because of these small little extras. Rooms are kept exceptionally to... More 

Helpful?
Thank LizCenturion
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your wonderful review of your recent visit to paradise. We love hearing from our returning guests and we can't wait to welcome you back again soon. More 

Bela Bela, South Africa
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We visited the hotel for 3 days. It a small drive on a dirt road from the main road, but once you reach the entrance you'll be blown away. A green oasis of plants and life in the middle of nowhere. A very nice main building is placed between the trees and plants, which is filled with interesting furniture (old... More 

Helpful?
Thank Dennickma
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for reviewing your recent stay at Shangri-La. It is with great humility that we thank you for your praise. We will be sharing your feedback and compliments with Thabo and the entire team. More 

Polokwane, South Africa
2 reviews
3 of 5 stars Reviewed 5 weeks ago via mobile

The only reason why I have rated them an average is for the mere fact that they do not specify on their website that they have two huge dogs on the premises. For people that don't like dogs,scared of dogs or have a phobia for dogs there is no consideration taken into account. Although the dogs are not harmful I... More 

Helpful?
Thank KomalD1
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your review. We take note of your feedback regarding our resident pets. We'll ensure that the reference on our website is clearer and more prominent so as to inform guests better of our dogs PJ and Fires. We are sorry that they were a nuisance during your stay. More 

Cape Town, South Africa
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

What a gem in the middle of nowhere! Stayed at the Shangri-La in late December 2015 and loved every moment; amazing scenery, nicely-sized rooms, thoughtful and helpful staff and well priced. JUST A WORD OF ADVICE: Managers need to offer mosquito nets in all rooms as a courtesy - the lotion laced with insect repellent was somewhat ineffective as my... More 

Helpful?
Thank Majdiryklief
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

It's always a pleasure to read our guests feedback. Thank you for taking the time to write about your stay at Shangri-La on TripAdvisor. We take note of your comments regarding the mosquitoes and apologize profusely for this. We have taken the necessary steps to monitor this and will keep on doing so to ensure our guests a peaceful night's... More 

Abu Dhabi, United Arab Emirates
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

This hotel was started around 20 years ago, and was likely stunning back then. The reminiscence of the past creates a really sense of time traveling and walking through the main building can clearly provide a sense of what life was back then. The staff is really friendly, trying to really accommodate whatever guests are looking for, no doubt about... More 

Helpful?
Thank Chnafou
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We value your feedback and thank you for taking the time to write about your experience. We take note of your comments and apologize for any inconvenience as a result of the maintenance issues we experienced. Your review is also shared with our senior management and projects manager who will action and rectify any issues mentioned. We are however thrilled... More 

Johannesburg, South Africa
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 31, 2015 via mobile

What the place lacks in a few maintenance areas is totally compensated for by service excellence from staff. There are some minor areas for improvement and repairs but that did not affect our experience at Shangri-La. We also had great spa treatments from the festive specials spa menu. We definitely recommend a Shangri-La getaway.

Helpful?
Thank TSH010GP
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We thank you for taking the time to write about your experience. We apologize for the inconvenience you experienced as a result of maintenance issues. Kindly get in touch with our guest relations department with details about your stay in order for us to investigate these points. Please e-mail shangrila@southofafrica.com More 

Pretoria, Gauteng, South Africa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed December 17, 2015 via mobile

Went there for 2 nights, really beautiful place with lots of potential. The staff are amazing and very helpful - the managers need training on how to treat and interact with guests...... Few things to sort out; When we checked into our room, nice size, wet carpets especially inside the closet area. Small holes in the sheets in both of... More 

Helpful?
Thank Anton P
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for taking the time to write about your experience. We apologize profusely for the inconvenience you have experienced. Unfortunately we were struck by 2 massive thunderstorms which caused severe damage to the entire area, affecting water, telephones, computer systems and more. Sadly this had a negative effect on the way we had to manage reservations and payments, having... More 

Vanderbijlpark, Gauteng, South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 15, 2015

We have visited Shangri La end of October 2015, and for me it was a great surprise. i have placed some comments on my pictures, so please have a look at it too... when you visit Shangri La....you should go there to relax.... there is a nice deck to sit and admire the tree tops from there....for me...I have adored... More 

Helpful?
Thank Hysmys
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your review. We're thrilled that you enjoyed our beautiful and unique property in the heart of the Waterberg. We look forward to seeing you again in 2016. More 

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