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Shangri-La Country Hotel & Spa

Travelers' Choice award winner
Eersbewoon Road, Modimolle (Nylstroom) 0510, South Africa (Formerly Protea Hotel Shangri-La)
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Shangri-La Country Hotel & Spa
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Shangri-La Country Hotel & Spa
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217 reviews from our community

Traveler rating
    143
    47
    16
    7
    4
See reviews for
56
71
3
24
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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Centurion
Top Contributor
95 reviews 95 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent 3 nights here during the week (Wed-Fri night) - it was absolute bliss to have peace & quiet around us. Beautiful gardens, lovely labyrinth to walk (thanks to Alfred for giving us a tour of the grounds). We got really good service during lunch & dinner, but getting food on the table was really slow - if you're... More 

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1 review
5 of 5 stars Reviewed 1 week ago via mobile

We were treated very well by the staff friendly welcome and very much hospitality indeed .Our room was very much we expected and we urge all to try the establishment. Food breakfast was great supper was excellent. We stroll around the hotel out of this world peace and tranquility. We will be back once again . We are coming back... More 

Was this review helpful? Yes
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for sharing your memories with us on TripAdvisor. It's a delight to read of your stay at Shangri-La and we can't wait to welcome you back to paradise - in room 37, of course! More 

Johannesburg, South Africa
Contributor
14 reviews 14 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked the Shangri La as a last minute three night Easter break with our three year old. The hotel were offering a low price deal and it is just two hours from Johannesburg but we were disappointed. The biggest issue with the Shangri La is the expectation set by the 4 Star rating and the 2015 Trip Advisor budget... More 

Was this review helpful? Yes 1
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for your review. Your feedback is appreciated and we take note of all your comments about areas that require improvement. We apologize that your experience did not live up to your expectations. More 

Johannesburg, South Africa
Senior Contributor
43 reviews 43 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
2 of 5 stars Reviewed February 22, 2015

Booked here for a weekend away and was quite disappointed, especially given the rate we paid for a family room. The list of things not meeting expectations is long but some highlights: - at both check-in and check-out the staff had issues reconciling the account with payments made to a third party (very reputable) booking agent. - the room is... More 

Was this review helpful? Yes 4
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We thank you for your feedback. The points raised will be addressed with management. Our apologies for your unpleasant experience. More 

Pretoria, South Africa
1 review
5 of 5 stars Reviewed January 31, 2015

What an unexpected experience at Shangrii-la this weekend. Awesome friendly staff great lunches and flambé ed dinners on request from chef Nick housekeeping exceptional and the front desk has a good knowledge of the area. Ken your team is well trained Thank you for an exceptional weekend

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South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We value your feedback and thank you for sharing your experience at Shangri-La with us on Trip Advisor. We hope to welcome you back soon for another memorable visit in paradise. More 

London, United Kingdom
Top Contributor
71 reviews 71 reviews
7 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed January 28, 2015 via mobile

Enjoyed a lovely lunch at this quite fine Hotel and it was super. Had the company of some locals monkeys which made the moment more fun and special :) .Definitely returning. The food was delicious and service was very corteous and efficient.

Was this review helpful? Yes 1
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

We thank you for your review. Shangri-La is indeed called home by monkeys (and many other animals for that matter) which makes a visit to Shangri-La a truly African experience. We're thrilled that your "company" was delightful and entertaining. We hope to welcome you back to our hotel in the nearby future. More 

Sandton, South Africa
Contributor
18 reviews 18 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2015

The management afforded my colleague and I reduced rates as we work for an animal welfare organisation. The rooms were pleasant except mosquitoes were rife. The staff did spray the rooms with mosquito repellent and it did work for a while. All in all the experience was great.

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South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you for writing your review and sharing this on Trip Advisor. Following the recent excessive rains mosquitos might appear in larger numbers, however we do our utmost to ensure guests are not inconvenienced by any insects despite our location being in the heart of the bushveld. We apologize for the inconvenience caused. More 

1 review
5 of 5 stars Reviewed January 26, 2015

I would like to start off by saying that we thouroughly enjoyed our two night stay and we absolutely loved it. The service, staff and rooms were spectacular and will deffinately be telling every one to come to your hotel. Everyone was so friendly and there was not one problem and when there was i spoke to the head of... More 

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South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you Lauren for your lovely review. We will be sure to share your compliments with the team. We look forward to welcoming you back for another memorable experience at Shangri-La soon. More 

Gauteng, South Africa
1 review
3 of 5 stars Reviewed January 18, 2015

Our family visited Shangri-la Hotel over the festive season. The rooms needed some attention and many things were not working in the rooms. The cleaning staff were very helpful and we received overall good service at the bar and pool area. The chef Nicholas is out of this world!!! Although I manage a 4* lodge myself this guys food was... More 

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South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

Thank you Trudie for your review. We will be happy to pass your compliments on to chef Nicholas. We apologize about the inconvenience you experienced due to faulty items in your bedrooms. This has been addressed with our maintenance team. We hope to welcome you back soon. More 

Ellisras, Limpopo, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed January 15, 2015

We decided to stay at the BEAUTIFUL Shangri-la hotel and what a great decision. We just wanted to feel like we're on vacation and this place gave us that feeling! On top of all, the staff were very friendly including Joey, Ruth, Lauwrence, Jacob, Mapula and Ken.. Thanks for the great hospitality we definitely enjoyed our weekend and we will... More 

Was this review helpful? Yes
South_Of_Africa_HQ, Guest Relations Manager at Shangri-La Country Hotel & Spa, responded to this review

What a thrill to read your lovely review of your recent stay at Shangri-La. Thank you for your kind words. It was an absolute pleasure having you visit us. We look forward to seeing you again soon. More 

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