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Hans Merensky Hotel & Estate

Club road | Phalaborwa, Kruger National Park 1390, South Africa
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Hans Merensky Hotel & Estate
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18 Reviews from our TripAdvisor Community

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Durban, South Africa
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 1, 2016 via mobile

Has the remnants of once being a world class facility but has been neglected by current management. This must rank as one of the worst hotels I have ever stayed at. The hotel grading is a joke to say the least! The service is poor, staff morale is clearly low. The rooms are dirty and dusty, sheets not clean. There... More 

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Thank charlesrembe
Pretoria, South Africa
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed August 4, 2015

I don't know if I was as disappointed in everything that was or rather disappointed in what could have been. The general service at the hotel and pro shop wasn't great at all, but the house we stayed in was beautiful and kept neat and tidy! However, what broke my heart here is seeing the potential. Having played roughly 15... More 

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1 Thank davidhein
Newcastle, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed November 2, 2014

This so called resort was booked for a group of golfers as part of a package of accommodation and golf courses in South Africa. This is a South African version of Fawlty Towers - we were asked to change rooms upon checkout, cigarette remains on the wash basin area in one room, no hot running water in one room, one... More 

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3 Thank David S

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Robertson, South Africa
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed October 2, 2013

The best place where we stayed 2 nights in 2012 - coming back there in 2013 with 3 nights booked, there were very unprofessional people at reception and there were no electricity in the foyer or restaurant area. We ordered beer and it was not cold. There were no food served at the pool and nobody were even apologetic for... More 

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1 Thank louw555
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed January 6, 2013

This was by far the most shocking hotel service and hotel experience we have ever experienced. We were scheduled to stay for 4 nights and left after the first night. The food was awful and the hotel service was unacceptable. We subsequently tried to lodge a complaint after our stay but none of our numerous emails or calls have been... More 

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6 Thank N M
Liverpool, England
Level Contributor
31 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
4 of 5 stars Reviewed October 15, 2012

We had stayed in this private house on the estate about two years ago. We liked the house very much and booked again. Unfortunately, we had been double booked and we were given an alternative house which was very similar in standard and wasn't an issue. We were only staying for one night's rest after touring Kruger and before going... More 

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2 Thank bluesy
Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 29, 2012

Definitely not 4 star at all, lacking: service; provisions; facilities ( especially the hotel rooms) and staff!!

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2 Thank AlexanderG844
Bray on Thames, United Kingdom
Level Contributor
156 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed April 1, 2012

What a stunning place (when you find it as it's a bit out of the way although that's a bonus really). A golf course where the "Beware of crocs and hippos" signs on the golf course were actually serious. Loads of hippos in the lakes, several crocs, giraffes, warthogs and monkeys etc seen on he course. The hotel was quiet... More 

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3 Thank fotowizz
Oxfordshire
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed February 17, 2012

We are two of the lucky few to have experienced the lifestyle getaway of Phalaborwa, the gateway to the Kruger National Park, which is just a short drive from this wonderful hotel...We enjoyed a truly wonderful south african welcome,upon our arrival, and our stay was that of pure enjoyment and relaxation, just to lie by the pool and the staff... More 

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3 Thank Wendy S
Johannesburg, South Africa
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed November 28, 2011

Hans Merensky estate has been built on grand scale, and the number of hotel rooms continues to expand. However, having been there several times, I note that many areas of the construction have not progressed much in several years - for example there is supposed to be a gym and a big outdoor swimming pool but both have been in... More 

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Thank Duncantrips
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