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All 9 Ballito hotels

Fairmont Zimbali Lodge

5.0 of 5 Hotel   |   Zimbali Estate, PO Box 404 | Umhlali, Ballito 4390, South Africa
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Fairmont Zimbali Lodge
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Ranked #3 of 9 Hotels in Ballito
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed March 22, 2013
MichaelS1955 Philadelphia, Pennsylvania
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217 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for Fairmont Zimbali Lodge
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 22, 2013

I think the title says it all. The food was very good, and the rooms were more than ample. The place however is let down by the overbearing staff. It was a bit confusing at checkin, as it was less than personal. Yes I would go back, but not run to it.

Was this review helpful? Yes 1
Kyalami
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 15, 2013 via mobile

We booked at Zimbali Lodge as we were told that Zimbali Resort was where families with children stayed and that the lodge would be quieter but during the day, a lot people came up from the Resort to use the lodge pool and it became very busy and noisy.Most days we could not find an empty lounger by the pool.... More

Was this review helpful? Yes 3
FairmontZimbaliLodge, Public Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with your feedback. We are delighted that you enjoyed your stay with us. January is one of our busiest months, with the pools being extremely popular. There are numerous other pools on the property that can be used by our guests, however we do understand that the main... More

Fairford, Glos
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 14, 2013

Travelled in Feb 2012. Chose this as our first stop for 2 nights to have some R&R after flying into Durban. Booking direct was much cheaper than through any travel agents. Lovely location, staff were very friendly and helpful. Evening meals were excellent and reasonably priced for a hotel; breakfasts were buffet style - nothing wrong with that and were... More

Was this review helpful? Yes 1
FairmontZimbaliLodge, Public Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear Valued Guest Thank you for taking the time to provide us with feedback on your stay. We are currently in the process of a refurbishment in all the rooms which should be completed later in the year. We hope to see you again soon! Kind Regards, The Fairmont Zimbali Lodge Team More

Cape Town Central, South Africa
Senior Contributor
46 reviews 46 reviews
35 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed March 10, 2013

I frequently stay at this resort while on business. For a 5-star resort, I'd expect a far better breakfast than what's on offer. The rooms are good however, and the service is good. The rooms should also have flat-screen TV's and not the out-dated box TV's which are way too small.

Was this review helpful? Yes 3
Maidstone, United Kingdom
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed February 25, 2013

Having stayed at the Fairmont in Abu Dhabi last year, we fully expected something similar this time. What we actually received was exactly as outlined in the bad reviews previously submitted. In addition we had a toilet seat that was hanging off, and a sink plug that failed to work. Minor issues perhaps, but when added to all the other... More

Was this review helpful? Yes 4
Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 21, 2013

An overrated tired hotel not worthy of the 5 star rating in my opinion. Investments and upgrades mentioned by Management not yet in evidence. Food average - No covers on buffet breakfast with fruit and bread often covered in flies. Slow service. A real disappointment

Was this review helpful? Yes 6
Durban, South Africa
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2013

My partner and I had a romantic get away at Zimbali Lodge in Ballito, last year 2012 in April. The reception was most welcoming and we were greeted like long lost family members. We were given drinks as we got into the hotel and wipes to refresh us. The service was excellent and the rooms were to die for! The... More

Was this review helpful? Yes 1
Mark S, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Valued Guest I'm delighted that you enjoyed your visit with us. I hope to see you again soon! Kind Regards, Mark Sawkins More

Johannesburg
Senior Reviewer
9 reviews 9 reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 11, 2013

Came for a long weekend. Towels in bedroom torn and stained. The covers for the cushions around the swimming pool were actually shredded they were in such shocking condition. Despite " high tea "advertised, none was served. A 5 star hotel could easily provide a choccie on the pillow at turn down, but the Fairmont could not be bothered. Check... More

Was this review helpful? Yes 4
Mark S, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Valued Guest Thank you for taking time to post your review. I would like to take this opportunity to assure you that we do follow up on all TripAdvisor reviews. We are currently in the process of doing a great deal of refurbishment work at Fairmont Zimbali Lodge to upgrade the facilities. Should you wish to discuss your stay... More

Boston, Massachusetts
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 6, 2013

We had a great time here and really enjoyed our stay! Overall, the staff was very friendly and we thought the food was very good as well. The pool was very relaxing and the views were beautiful! We stayed in a suite and found it to be large and updated, and also found housekeeping to be on top of their... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 21, 2013

Stayed a weekend here. Was an average experience. Staff that I dealt gave me good service except for the room service. Asked for an extra wine glass, never got it. Called for Ice three times befor it was delivered. Restaurant Thandi is very expensive. They dont serve authentic Indian Roti with their curries. Its a wrap that you get. They... More

Was this review helpful? Yes 2
FairmontZimbaliLodge, Public Relations Manager at Fairmont Zimbali Lodge, responded to this review

Dear Valued Guest Thank you very much for your constructive feedback. We place a high value on the feedback of our guests as it allows us to improve our service offering. Please be assured that all your concerns have been raised with Management and will be dealt with at the highest level. Kind Regards, The Fairmont Zimbali Lodge Team More

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Additional Information about Fairmont Zimbali Lodge

Address: Zimbali Estate, PO Box 404 | Umhlali, Ballito 4390, South Africa
Location: South Africa > KwaZulu-Natal > Ballito
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fairmont Zimbali Lodge 5*
Number of rooms: 76
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Also Known As:
Fairmont Zimbali Hotel Ballito
Zimbali Hotel
Zimbali Lodge

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