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Fairmont Zimbali Lodge

Certificate of Excellence
Zimbali Estate, PO Box 404 | Umhlali, Ballito 4390, South Africa
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Fairmont Zimbali Lodge
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Ranked #3 of 9 Hotels in Ballito
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
fatimasaley Johannesburg, South Africa
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234 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

i stayed at zimbali lodge for 3 nights in march 2015 . what an experience . excellent service , clean rooms , fantastic views . loved every minute . the staff are incredible . thank you to all at zimbali

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FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear fatimasaley Thank you for sharing your wonderful review with the Trip Advisor community. We are so pleased to hear that you had an excellent stay with us and that you received great service from our incredible staff at the Lodge. We love receiving feedback where it is evident that we turned a moment into a memory for our guests,... More 

Brockenhurst, United Kingdom
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

We stayed a week at the Lodge to relax after travelling on safari. The accommodation in discreet block of 8 set in tropical forest, is excellent & very quiet. The restaurant is fine but lacking the touch & quality control of an on site owner. The porters & outside staff were friendly & helpful, the bar staff less so. With... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear John B Thank you for sharing your feedback with us. We are happy to hear that you had a good stay at Fairmont Zimbali Lodge following your safari in South Africa. We are glad that you found the accommodation to be excellent and quiet, and that you received great service from our porters. We are saddened to hear that... More 

Dubai, United Arab Emirates
Contributor
20 reviews 20 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very comfortable rooms with varying outlook - mostly forest but some with sea view too. Rooms have balcony, and bathroom with separate toilet and shower. Wifi however is a little unreliant but this is due more to the location. Check in staff are incredibly efficient. Room service menu offers a great variety of organic and vegan options and is incredibly... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Noonoo1999 Thank you for your feedback regarding your stay at the Fairmont Zimbali Lodge. We are pleased to hear that you had a lovely holiday with spectacular views while staying with us. We are glad that you enjoyed the comfortable rooms and that you received fabulous service from our Front Office Staff and our Food and Beverage team. We... More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 of 5 stars Reviewed February 24, 2015

What a beautiful hotel this is. Several pools, gorgeous lodges and 5 restaurants. However there is no night time entertainment and the nearest town is about 20 mins. This place shuts down at 11 at latest. We felt the staff at reception discouraged us from visiting ballito and Durban by charging a lot to get to them. It is a... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Denise R We would like to thank you for taking the time to share your feedback with us regarding your recent stay at the Fairmont Zimbali Lodge. We are sorry to hear that your experience with us did not live up to your expectation and that you felt that the staff discouraged you from visiting the surrounding areas. We... More 

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 22, 2015

Once again had a great experience at the Zimbali Lodge! The resort is an amazing getaway with some beautiful dining experiences. The monkeys by the pools are very cheeky so watch out for any food you have around you! The rooms are lovely with some amazing views over the jungle and to the sea. Will be back!

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FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear dubj2015 Thank you for sharing your lovely review with the Trip Advisor community. It was a pleasure having you stay at the Fairmont Zimbali Lodge once again. We are pleased to hear that you had a great experience and that you were able to enjoy the beautiful dining facilities that we have available at the Resort. We look forward... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2015

We stayed here for four nights at the end of a touring holiday. We found the hotel to be delightful. The surrounding estate is filled with trees and wildlife. The rooms are big and spacious. The housekeeping staff do and great job and nothing is to much trouble. Generally speaking the whole team are friendly and charming. The restaurant is... More 

Was this review helpful? Yes 1
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Marie J Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a delightful stay with us and that you found our team to be friendly and charming during your stay. Thank you for sharing your concerns regarding the need for shower facilities at the pool and for guests... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed February 1, 2015

Our first visit to the North Coast, and upon arriving at the beautiful Zimbali Lodge we were greeted with smiles, booking in was quick and a pleasure. Our room was clean and neat, service from any of the staff, any time, day or night,excellent. Nature is mesmerising and breathtaking, and you feel welcome and peaceful from arrival till departure. We... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear Rian En Yolandi P Thank you for sharing your lovely review with the TripAdvisor Community. We are so happy to hear that you enjoyed every moment of your stay and that you were able to experience our excellent service and breathtaking scenery. It was a pleasure having you stay with us and we hope that the North Coast will... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 14, 2015

Having our booking messed up at the restaurant, no apologies offered at the time. Dirty rooms, dirty bathrooms, room service took over two hours..Waiters laughing when the situation got a bit tense. Poor overall management as well as a complete lack of client service. To top it all off, two of us who happen to eat the same thing left... More 

Was this review helpful? Yes 3
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear MikBtrip Thank you for taking the time share your feedback with us. We are saddened to hear that you had a disappointing experience with us at the Fairmont Zimbali Lodge, and that you found the service that you experienced not in keeping with a 5 star establishment. Kindly email us at zim.marketing@fairmont.com to further discuss your stay with us.... More 

Johannesburg, South Africa
Contributor
17 reviews 17 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 6, 2015

December is really busy so much of the feedback below is related to this time of the year: Around the pool, there are often non hotel guests using the loungers, so you need to get in early. We managed to get a lounger most days, but ended up sitting on the floor one day, staff did not offer any assistance... More 

Was this review helpful? Yes 2
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear IvanJenkins We would like to thank you for sharing your experience with us. We value your feedback. Thank you for your kind words regarding our helpful and efficient staff. We are pleased to hear that you enjoyed your stay even though you experienced some challenges with the service around the pool which has been duly noted. We are glad... More 

hartebeesportdam
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 5, 2015

Would not visit this Place again.I waited for an ice bucket for 7 hours it never arrived. The chef cnt even make eggs he is pathetic. The meals are not varied n boring. You dnt always get the exact meal as per the menu. When it comes to the shuttle service my goodness horrid. Toilets are smelly n unhygienic and... More 

Was this review helpful? Yes 4
FairmontZimbali, General Manager at Fairmont Zimbali Lodge, responded to this review

Dear ophelianate We would like to thank you for sharing your review with us. We really do appreciate your valuable feedback. We are saddened to hear that your experience was not in keeping with the level of service that we strive to deliver at Fairmont, and apologise that you left feeling disappointed. Your feedback has already been reviewed by our... More 

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