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Fairmont Zimbali Resort

Certificate of Excellence
PO Box 17, Zimbali | 4420, Ballito, South Africa
Hotel amenities
Fairmont Zimbali Resort
Best prices for: 1 room 1 guest
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Ranked #2 of 9 Hotels in Ballito
Certificate of Excellence
A recent review
5 of 5 stars reviewed today
SueSiman Guelph, Canada
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399 reviews from our community

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    64
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
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Guelph, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed today NEW

Fairmont is a brand we love, trust and frequently stay with. This is the BEST Fairmont, and we have had great ones, that we have stayed with yet. It began with a legendary property, an oasis in the Jungle yet on the beach too. We were staying at the wonderful Lodge, where the monkeys swung in the trees outside our... More 

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Contributor
14 reviews 14 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Consistent with any Fairmont hotel experience. I had the pleasure of staying at Fairmont Zimbali Resort for two nights in the Lodge. The room was spacious and had amazing views of the water with a private double-door balcony. Service at the Lodge and the Resort was great, including a free Audi shuttle from the Lodge to the main Resort.

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear Brianne K Thank you for taking the time to share your lovely review with the TripAdvisor community. We are so pleased to hear that you had an amazing stay at the Fairmont Zimbali Lodge and Resort, and that we were able to live up to your expectations of a Fairmont branded property. We hope that you will visit us... More 

Pretoria, South Africa
2 reviews
5 of 5 stars Reviewed 1 week ago

I have been in the Hotel industry for 17 years so I have a clear understanding of service excellence. This hotels staff is a clear example of that. While this time I did not stay at the hotel I spoke to Sibongile in Guest Relations to please assist me with a room surprise for a guest which was a running... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear ShelleyHerbst Thank you so much for your wonderful review. I am thrilled to hear that we were able to turn a moment into a memory for your friend, and that you found our service delivery to be of excellence. We pride ourselves on delivering engaged service and wonderful memories, and I am pleased that this has extended further than... More 

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Myself, my husband and a our 21 month old stayed here for 3 nights at the end of our Natal holiday. What I can compliment is the location, the pool areas and the restaurant staff. The staff in the main restaurant were absolutely wonderful, made a fuss over our little one (even though they didn't have to) and even brought... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear ShelleyHanekom Thank you for sharing your feedback with us. We appreciate you taking the time to send your review. We are pleased to hear that you were happy with the location and the wonderful service that you received from the staff at the Restaurant during your stay. I am disheartened to hear about the challenges that you faced at... More 

Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

We stayed at the Resort in March this year and the level of service was not up to par for a 5 star establishment. The level of detail of the staff was disappointing. It doesn't seem like there is anyone checking if furniture is good working order or clean. The food was good but their wine list was disappointing. I... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear Leko_24 Thank you for taking the time to share your review with us. We are disheartened to hear that our service and offering did not live up to your expectations, and that your left feeling disappointed by your experience. We value your feedback and hope to improve on our service delivery going forward. Thank you again for sharing your... More 

Milton Keynes, United Kingdom
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

we stayed 6 nights at the Fairmont Resort in Dec 2014 it is a stunning location and the room was spacious and clean. However, the level of service you would expect from such an establishment was below par! Do not leave your valuables around money was stolen out of the car by the valet parkers not much R100 but this... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear NatalieM77_13 Thank you for sharing your review with us. We appreciate your feedback. We are glad to hear that you had an excellent stay at the Fairmont Zimbali Resort despite the challenges that you faced. We would like to apologise for the incidents mentioned in your review. Please can we request that you send us an email with the... More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

We had the most awesome weekend ever with magnificent views! Can't imagine going to KwaZulu Natal and booking at any other hotel...talk about world class service! The warm hospitality of the staff makes you feel like royalty, from the shuttle to front desk and room service, always very friendly and willing to help. The resort facilities are amazing! The food... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear Dorcas_Pooe Thank you for your wonderful review of the Fairmont Zimbali Resort. It was an absolute pleasure turning your moment with us into a memorable one, and we are so thrilled to hear that you cannot imagine staying anywhere else when visiting KwaZulu Natal. Thank you for your feedback regarding the friendly, world-class service that you received as well... More 

Oudtshoorn, South Africa
Top Contributor
96 reviews 96 reviews
47 hotel reviews
63 helpful votes 63 helpful votes
1 of 5 stars Reviewed 2 weeks ago

The rooms are beautiful and spacious, breakfast and lunch were very good. This is where the "good" stuff stops however. This hotel should very quickly start to train their staff, beginning with their house keeping managers. On arrival in the room, after 2 flights and the transfer to the hotel, I discovered that the mini bar was totally empty. When... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear Stefaan V Thank you for sharing you feedback with us. Guest feedback is of great importance to us as it not only allows us to improve upon our service offering to all of our guests but also gives us the opportunity to ensure that the high standards expected from a Fairmont hotel are maintained at our property. It is... More 

Aalsmeer
Senior Contributor
28 reviews 28 reviews
21 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We booked this hotel as it is conveniently close to Durban and we had to go there for business and our families could relax at the pool by the hotel. Pro's: spacious room and bathroom, lovely swimming pool, lovely staff of housekeeping and in restaurant. Con's: no internet available in the room, pool area. The cable for the internet in... More 

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear GoSouthAfrica Thank you for your feedback regarding your most recent stay at the Fairmont Zimbali Resort. We are pleased to hear that you were happy with your room as well as the staff at the Restaurants and in our Housekeeping Department. We would like to apologise for the disruption and inconveniences caused due to the functions that were taking... More 

Pietermaritzburg, South Africa
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel facilities enhanced our wedding anniversary get away and the Food was well prepared. The client front facing part of the business my need to be upskilled to match up to the value proposition that the Hotel prides itself with. Besides all the hiccups my wife truly appreciated the ambiance that the resort provides as we are hardworking young... More 

Review collected in partnership with Fairmont Hotels & Resorts

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FairmontZimbali, General Manager at Fairmont Zimbali Resort, responded to this review

Dear A M Thank you for sharing your lovely review with us. We are so glad to hear that you had a memorable anniversary at the Fairmont Zimbali Resort. We hope that you had a wonderful anniversary and wish you all the best for the years to come. We look forward to welcoming you back to our beautiful property again... More 

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