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Garden Court Umhlanga

3.0 of 5 Corner Aurora Drive and Centenary Boulevard, Umhlanga Rocks 4319, South Africa
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Certificate of Excellence 2014
Garden Court Umhlanga
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Garden Court Umhlanga
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166 reviews from our community

Traveler rating
    85
    56
    17
    3
    5
See reviews for
64
29
2
46
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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Free State, South Africa
1 review
5 of 5 stars Reviewed yesterday NEW

the hotel was very clean and comfortable breakfast catered for all my wife the vegetarian enjoyed for once went to the coast and did not have a problem for parking enough parking and very good security provided my kids loved it there especially the pool

Review collected in partnership with Tsogo Sun Hotels

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Wilmington, Delaware
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We were coming to SA for a safari. This was our first stop after a long plane ride. The rooms are clean and comfortable and the staff is great. The breakfast bar in the morning is plentiful and very pretty! This place was a great place to rest and catch our breath.

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RolandDiener, Manager at Garden Court Umhlanga, responded to this review

Good Day Ma'm, Thank you very much for passing your thoughts on to us in respect of your recent stay at the Garden Court in Umhlanga. We appreciate the positive nature of your feedback and we are delighted to see that you had a succesful stay with us. Should I be able to assist you at any time in the... More 

A TripAdvisor Member
4 of 5 stars Reviewed 1 week ago

Dining Room Waitrons need more training on how to be courteous to their guests, to excuse themselves when clearing up the tables, to stop banging and clanking dishes and utensils as guests would like to enjoy a peaceful breakfast and do justice to the scrumptious meals that are provided and most importantly not stare into the plates of the guest... More 

Review collected in partnership with Tsogo Sun Hotels

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RolandDiener, Manager at Garden Court Umhlanga, responded to this review

Good Morning, Thank You very much for your response to my first e mail I do apperciate feedback. We will certainly take the matter up ith the relevant staff members. Should you require any assistance at any stage , please do feel free to contact me. Kind Regards. Lance Dixon. More 

Johannesburg
1 review
1 of 5 stars Reviewed 1 week ago

I was very disappointed - our first room we were assigned to was leaking, when we were moved the escape door would not close properly and due to the wind constantly banded, this therefore prevented us to sleep - when we complained we were informed it would be locked. At 6am the cleaners could be heard moving in and out... More 

Review collected in partnership with Tsogo Sun Hotels

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RolandDiener, General Manager at Garden Court Umhlanga, responded to this review

Good Afternoon, Thank You very much for bringing youre dissatisfaction to our attention. We apologise for the discomfort durring your stay here as a result of the circumstances which you have raised. I trust that our discussion this morning has resolved the issue to your satisfaction. Please do contact me if you require any further assistance. Kind Regards. Lance Dixon.... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We have been visiting Garden Court hotel for the past 3 years and every time we receive great service from all the staff. The hotel rooms are 5 star and beds are very comfortable. My whole family loves Umhlanga Garden Court.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
RolandDiener, Manager at Garden Court Umhlanga, responded to this review

Good Morning, Thank you very much for passing on your thoughts on to us via the trip advisor websight. I am happy to see you and your nfamily enjoyed your stay with us. Should you require any assistance or help from us please do let us know. More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Everything you could ask for in a hotel. Great breakfast. Heated swimming pool. Safe and secure. Staff was very accommodating. We needed a converter plug for my CPAP machine as the one we brought blew a fuse and they brought us one asap. Provided us with extra towels each day after asking the first day. Definite home away from home... More 

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RolandDiener, General Manager at Garden Court Umhlanga, responded to this review

Dear John D, Thank You for passing on the details of your recent stay at the Garden Court in Umhlanga Rocks. We do appreciate and value your feedback. I am happy to see that you had a succesful stay with us and I am grateful for the positive nature of your assesment. Should I be able to assist you at... More 

pretoria
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
2 of 5 stars Reviewed November 10, 2014

They changed the rate a day before booking in , not even a sincere apology and then the rooms don't have water bottles or glasses in the room , plus they don't check if the coffee and sugar needs replacement. the staff at reception did not make us feel welcome.

Review collected in partnership with Tsogo Sun Hotels

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RolandDiener, Manager at Garden Court Umhlanga, responded to this review

Dear Client, Thank You so much for your correspondance which we have received via trip advisor. Constructive criticism remains invaluable to us and I am grateful to you for bringing this to my attention. I do apologise for the rate mix up and I am glad to see from our records that the matter was resolved. I do apologize sincerely... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 1, 2014

We enjoyed the trip to this hotel and found the staff to be very approachable and helpful. Everyone we had contact with were happy and very willing to assist in anyway they could. Mleve was extremely helpful when we requested directions to the 'Big Rush' and he actually brought a 'google map' for us later in the day. Brilliant service.... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 31, 2014

Stayed here on a business trip - very impressed Great rooms , great service and food was really nice - at breakfast I had the best bacon I have ever tasted - Nice bar to meet for drinks in hotel - vibey / busy place - secure parking - good in room entertainment Central location - safe parking All in... More 

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RolandDiener, Manager at Garden Court Umhlanga, responded to this review

Good Day, Thanks so much for your positive respone in respect of your stay with us. I do appreciate the positive comments and value your support. I am very happy to see you had a succesful stay. Should I be able to assista at any time p[lease feel ree to let me know. Kind Regards. Lance Dixon. Deputy General manager. More 

Contributor
13 reviews 13 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 21, 2014

The location and facilities are excellent and so are the reception staff. Do not expect any service from the waitresses at dinner. The dinner receptionist was very friendly and took us to our seats, promising that a waiter would attend to us soon. She eventually noticed that this was not going to happen and took our order herself and handed... More 

Was this review helpful? Yes 1
RolandDiener, Manager at Garden Court Umhlanga, responded to this review

Good Day, Thanks so much for the time and trouble in passing your thoughts in respect of the poor service you recieved whilst you were with us at the Garden Court Umhlanga. Poor service is never acceptable and will be taken up in the strongest possible terms with the service brigade.I do apologize to you foir this and I assure... More 

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Additional Information about Garden Court Umhlanga

Address: Corner Aurora Drive and Centenary Boulevard, Umhlanga Rocks 4319, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Garden Court Umhlanga 3*
Number of rooms: 204
Reservation Options:
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Hotel Style:
#4 Business Hotel in Umhlanga Rocks
#6 Family Hotel in Umhlanga Rocks

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