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All 18 Umhlanga Rocks hotels

The Square Boutique Hotel & Spa

4.0 of 5 Hotel   |   250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
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Ranked #11 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 1 week ago
Brent B Johannesburg, South Africa
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73 reviews from our community

Traveler rating
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    37
    5
    9
    3
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12
18
4
33
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Top Contributor
79 reviews 79 reviews
36 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Very good location in Umhlanga, only a short drive from the airport. The reception staff were warm and welcoming. The check in process was easy and the on site parking is safe. The room was really comfortable, and very chic. A great business hotel, but I wouldn't necessarily visit for a holiday. I'd definitely return for a business visit though.

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear BrentB, Thank you for your awesome feedback. I am pleased that you enjoyed the hotel and its offering and look forward to welcoming you back again soon. Take care and have a great weekend. Regards, Rekha Sohun General Manager PS: You must try us as a leisure getaway as well. There's always fun things happening at our lovely hotel... More 

Mozambique
1 review
4 of 5 stars Reviewed 1 week ago

Although the quality of the sofa bed for the kids wasn't good, the quality of the services, excelent breakfast, good location and most of all the sympathy of the staff were excelent. Very good value for money.

Review collected in partnership with this hotel

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Elizabeth, Thank you for your feedback and for advising on your experience during your stay with us. We are aware of the issues with the sleeper couches and wish to advise that new mattresses have been ordered and we are awaiting delivery. On the whole, I am pleased that you had a wonderful stay with us and look forward... More 

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here for a week beach holiday and was happy with the general feeling of the hotel. It was clean and fresh hotel but far from the beach... Room service is slow but worth a stay there as it is new and modern and close to gateway.

Was this review helpful? Yes
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear 11Tess, Thank you for your feedback. I have noted your comments with regards to room service and rest assured we are working on this and much attention will be given to training and development in this area. I am glad you appreciated the other offerings of the hotel. Next time you stay with us, take advantage of our complimentary... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 4 weeks ago

We found the staff very friendly and helpful throughout. The room we stayed in was spacious, especially enjoyed the large bathroom. Hotel itself was slightly away from the beach and the shopping centre, but it was a blessing in disguise in that it was quiet and away from the rush in December

Review collected in partnership with this hotel

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear JFBRUWER, Thank you for your wonderful feedback. I am pleased that you enjoyed all aspects of the hotel. I couldn't agree me - peace and quiet is what makes an amazing holiday, especially when you are able to find a hotel likes our's that drives you out of the rat race we in. Once again, thank you for your... More 

1 review
2 of 5 stars Reviewed December 11, 2014 via mobile

Day 1- rooms looked like they have not been dusted for ages. not attended to even after housekeeping was informed. only cleaned next day. sleeper couch not made up. For turndown we only got 3chocolate bars left on the table. curtains not drawn n room not tidied up. Friendly reception and pool bar staff.

Was this review helpful? Yes
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Lebronki, Thank you for your feedback. I am glad that I had the chance to speak to you whilst you were still staying with us and rectify the issues at hand. All in all, I trust that the rest of your stay went well and look forward to welcoming you back soon. Take care and happy holidays ! Regards,... More 

Newbury, United Kingdom
Senior Contributor
26 reviews 26 reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 10, 2014 via mobile

There are 3 hotels in the Umhlanga area in the Three Cities group, this is the smallest of them and at the time I booked the best priced.It is technically in LaLucia Ridge and not in Umhlanga thought the two areas are pretty much linked. It is not a beach hotel,you will need to drive to get to the sea,... More 

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Torlus, Thank you for your feedback. I am pleased you enjoyed your stay with us and we definitely look forward to welcoming you back to our lovely hotel. Take care and happy holidays ! Regards Rekha Sohun General Manager More 

Jeffrey's Bay
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 9, 2014

Our room was awesome with a nice big bed (extra length) but the room was a little on the small side. We had no view but this wasn't an issue as the pool deck upstairs was more than enough! The service was good although the cleaners where often loud and noisy early in the morning. We were on holiday so... More 

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear WJWebster, Thank your for your feedback. I have taken back your feedback and discussed with my team. As I know how important rest and relaxation is, please accept our apology for you not being able to get this, this time round at the Three Cities Square Boutique Hotel & Spa. On the whole, I am pleased that you had... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 9, 2014

Great size room. Hotel provides easy access to the Gateway Shopping Centre and main highways. Good room service menu and efficient staff. Room had a couch that converted to a bed that easily accommodated my 7 year old son.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Naidoo2014, Thank you for your excellent feedback. I am glad that you enjoyed your stay with us and my team and I look forward to welcoming you back to your new found home. Take care and wishing you a wonderful festive season ! Regards, Rekha Sohun General Manager More 

Durban, South Africa
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 19, 2014

Very cosy Hotel, We were in the superior room with 2 children sharing. Very spacious and kids enjoyed, however their sleeper couch was not too comfy, maybe they need to put a thicker matress. Overall stay was excellant. Close to the malls and if you don't enjoy eating in there are lots of outlets at the mall that you can... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Kareshma, Thank you for your feedback and for advising with regards to your experience at our lovely hotel. I have noted your comments with regards to the sleeper couch and we are now making provisions to have extra matresses stocked, so as to ensure our guests are comfortable. On the whole, I am pleased you had a wonderful stay... More 

Cape Town
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 17, 2014

Very good experience, however the breakfast arrangement needs to be given attention and possibly included in the overall price of the stay to simplify the booking. We had to constantly remember that there was a different price for a cold breakfast versus a warm one and then the complications of mixing the two!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Bandioli, Thank you for your feedback. I have made a note of your comments and we are looking at ways to simplify the process. On the whole, I am pleased that you had a wonderful stay with us and look forward to welcoming you back. Thanks and have a wonderful week. Regards, Rekha Sohun General Manager More 

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Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
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Also Known As:
The Square Boutique Hotel Umhlanga Rocks
The Square Boutique Hotel And Spa
Hotel Style:
#3 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks

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