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The Square Boutique Hotel & Spa

4.0 of 5
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250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
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1 room 1 adult
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129 Reviews from our TripAdvisor Community

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Durban, South Africa
1 review
3 of 5 stars Reviewed 4 days ago NEW

A comfortable stay. However, disappointed we could not use the sauna, steam room and sauna due to a private function. had to make alternate plans. lease inform customers when facilities are not available at the time of booking/ check-in.

Review collected in partnership with this hotel

Helpful?
Thank Zahira A
Maputo, Mozambique
Level Contributor
4 reviews
5 of 5 stars Reviewed 6 days ago NEW

Will recomend this hotel, very good location, in quality area, very near Gateway mall by car. Swimming pool a must with a great view of Durban city. Would like to congrat the GM Manage Mrs.Rekha and Candice, they took care of my reservation and all my issues very nicely. Would recommend this to everyone feels like home.

Helpful?
Thank ILM1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for your awesome feedback. I am pleased that you enjoyed your time with us and that we served you well. We look forward to welcoming to you back soon. Regards, Rekha Sohun General Manager More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

The rooms are very clean and spacious, friendly staff and the restaurant offers great menus with the amazing CHEF who can do anything to your specifications. Very tranquil for the business traveller, with location closer to the Gateway Mall in Umhlanga.

Review collected in partnership with this hotel

Helpful?
Thank Annanias D
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for such awesome feedback. Glad to hear you enjoyed the hotel and it's offerings. We look forward welcoming you back soon ! Kind Regards, Rekha Sohun General Manager More 

Pretoria, South Africa
Level Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

We have stayed in this hotel twice over weekends, and we love it. It is clean and new, and I personally like the hotel's contemporary architecture and landscape architecture. The rooftop pool, sauna and steam bath are all really enjoyable, and the gym is well-equipped. I particularly enjoyed our room's big freestanding bathtub! The room windows need some cleaning, but... More 

Helpful?
Thank Megan M
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for making our day and letting us know that we not only met but exceeded your expectations. We look forward to welcoming you back soon. Regards, Rekha Sohun General Manager PS: The windows have now been cleaned again - They are done on a monthly basis and then a special clean when we have unexpected rains. More 

Al Khobar, Saudi Arabia
Level Contributor
36 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed here for two nights in December and really enjoyed my stay. The bedrooms are well appointed with a nice rainforest shower. breakfast was good and staff is very friendly and helpful. The hotel is also situated close to a big mall and is not too far away from the airport.

Helpful?
Thank saartjie189
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for your feedback and for letting me know you had a wonderful stay and experiencing our hospitality. We look forward to welcoming you back. Regards, Rekha Sohun General Manager More 

Swansea, United Kingdom
Level Contributor
75 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed December 26, 2015

We spent eight days in this hotel. The room we had was large and the bath and shower facilities good. On a hot day there was the roof pool or you could take the shuttle bus to the local beach at no cost. Gateway Shopping Mall is a short walk away and for foreign visitors the prices are incredibly good... More 

Helpful?
Thank Martin C
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for an excellent review. We are glad you enjoyed your stay with us and we look forward to welcoming you back soon. Regards, Rekha Sohun General Manager More 

Jhb
Level Contributor
103 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed December 21, 2015

Only chose this hotel because there was a mess up with another booking at another Hotel we made. It was OK but I am not sure if I will spend this type of money here again. I seriously think the staff needs to jack up and service has got to change, there is room for improvement and I hope that... More 

Helpful?
Thank Tina N
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Tina, Thank you for your feedback. I have noted your comments and will work on this together with my team. We apologise for the disappoint and I assure you this is not the standard on which we pride ourselves on. Take care and we hope to see you soon. Thanks More 

Durban, South Africa
1 review
1 of 5 stars Reviewed December 20, 2015

We didn't get the room we paid for and where promised after booking a week in advance with Njabulo who comes across as professional but can not deliver on his promise. We return 2hours later to be given a room on the ground floor behind reception which had dirty linen and was a hash job of getting a room prepared,... More 

Review collected in partnership with this hotel

Helpful?
Thank squared2015
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

More 

Travelers are raving about these Umhlanga Rocks hotels

Johannesburg, South Africa
Level Contributor
4 reviews
3 of 5 stars Reviewed December 19, 2015 via mobile

There seems to have been a towel shortage as we requested towels but never got any (we eventually went to reception to get some) no tissues in the bathroom. The hotel pool bar was closed on a public holiday and drinks took about 30min to be delivered, the sauna was out of order, the air conditioning in one of our... More 

Helpful?
Thank Shawntho
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for your feedback and for advising me on your experience with us. I have discussed with my team and rest assured we have worked on the concerns you have raised. Hopefully on your next trip to Umhlanga, you will choose us again and allow us to show you we are serious about our service levels, Regards, Rekha Sohun... More 

Copenhagen, Denmark
1 review
5 of 5 stars Reviewed December 15, 2015

We we quite happy about our stay - 6 days. We got what we paid for plus a bit more. The hotel was ideal for our purpose, as we were there for a special occation, which was wery close by. Most of the time we were at the hotel for sleep or changing clothes. but two days we had dinner,... More 

Review collected in partnership with this hotel

Helpful?
Thank 588carstena
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear 588carstena, Thank you for letting me know about your experience with us. I am glad that you had a wonderful stay and got to enjoy some of our cuisine as well. Take care and see you soon. Happy Holidays ! Rekha Sohun General Manager More 

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