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The Square Boutique Hotel & Spa

4.0 of 5
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250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
The Square Boutique Hotel & Spa
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Ranked #14 of 18 Hotels in Umhlanga Rocks
A recent review
3 of 5 stars reviewed 2 days ago
Brett H Cape Town Central, South Africa
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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    (25)
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Cape Town Central, South Africa
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Hotel is modern and clean but had some strange lack of attention to detail elements. There were no bedside tables or lamps - the reading lights built into the headboard were non-functional so one had to have the overhead lights on at night. The lifts did not work properly. I had dinner in the restaurant "Cosmopolitan". The food was okay.... More 

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Johannesburg
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

The first morning I woke up to the bathroom flooded, I had to contact management 3 times before someone came to the room, was moved to another room, not of the standard I had booked. That afternoon they moved me back to ROOM 40.......Carpet under main window was soaking and shower leaked as drainage very poor. Staff gave poor service... More 

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Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I've stayed here four times now and am always very pleased with the rooms / service and the restaurant food is always really top notch - however the lack of any real in room entertainment options might force me to look elsewhere next time - having such a minimal selection of TV channels and NO movies on demand and slow... More 

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Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed at the hotel for business. Everything was very good. We also used their conference facility. The monkeys was cute but stealing the food became irritating later. Will make use of them again in the future.

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Cape Town
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We didnt stay here very long. Only one night before going further down the coast. But i will always remember this hotel and will definitely go back if im in the area. I often dream about those beds. Wow i wish id taken a photo of the brand so i could buy myself one. The decor is fantastic and you... More 

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London, United Kingdom
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

For me when I travel alone, it's the staff that make a place. Granted, it feels like the whole of Umchlanga have a great attitude but I love it when people are friendly to me. In Durban, I feel no white/black/Indian/whatever else divide and it makes me feel very happy. This hotel is good value, clean, has all the amenities... More 

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johannesburg
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed June 19, 2015

Stayed one night at this hotel, on business in the area. Still trying to find that elusive sea view in a hotel in the Umhlanga Ridge - not this hotel either it would seem. Check in was a little confused, payment had been made in full with Hotels.com and this took some time to be understood. Smooth and organised after... More 

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Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

Friendly, efficient and helpful staff made our stay most enjoyable. Location was great and the hotel shuttle was indeed a bonus for our short stay. Will definitely be back, as we had a terrific experience. Keep up the great hospitality service.

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Joan, Thank you for your wonderful feedback. I am pleased you had wonderful stay with us and we look forward to welcoming you back soon. PS: We have noted your comments regarding the sleeper couch and wish to advise that the mattresses are in the process of being changed. Once again, thank you for your feedback and we look... More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

From cleaner to front desk, from driver to chef to management....service was impeccable..... 4 star hotel, 5 star treatment. Rooms were clean. The location is great. You're not in town but 16km from ICC and airport so good peace of mind. You have time for relaxation and to grab a good meal

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Tebogo710 Thank you for your awesome feedback. I am pleased you had a wonderful stay with us and we look forward to welcoming you back. Kind Regards, Rekha Sohun General Manager The Square Boutique Hotel & Spa More 

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