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The Square Boutique Hotel & Spa

4.0 of 5
Hotel website
250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
The Square Boutique Hotel & Spa
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Ranked #14 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed yesterday
Danie J
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92 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
  • All months
    (92)
  • Mar-May only
    (25)
  • Jun-Aug only
    (19)
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    (25)
  • Dec-Feb only
    (23)
All months
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed at the hotel for business. Everything was very good. We also used their conference facility. The monkeys was cute but stealing the food became irritating later. Will make use of them again in the future.

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Cape Town
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

We didnt stay here very long. Only one night before going further down the coast. But i will always remember this hotel and will definitely go back if im in the area. I often dream about those beds. Wow i wish id taken a photo of the brand so i could buy myself one. The decor is fantastic and you... More 

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London, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

For me when I travel alone, it's the staff that make a place. Granted, it feels like the whole of Umchlanga have a great attitude but I love it when people are friendly to me. In Durban, I feel no white/black/Indian/whatever else divide and it makes me feel very happy. This hotel is good value, clean, has all the amenities... More 

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johannesburg
Level Contributor
50 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night at this hotel, on business in the area. Still trying to find that elusive sea view in a hotel in the Umhlanga Ridge - not this hotel either it would seem. Check in was a little confused, payment had been made in full with Hotels.com and this took some time to be understood. Smooth and organised after... More 

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Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 17, 2015

Friendly, efficient and helpful staff made our stay most enjoyable. Location was great and the hotel shuttle was indeed a bonus for our short stay. Will definitely be back, as we had a terrific experience. Keep up the great hospitality service.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Joan, Thank you for your wonderful feedback. I am pleased you had wonderful stay with us and we look forward to welcoming you back soon. PS: We have noted your comments regarding the sleeper couch and wish to advise that the mattresses are in the process of being changed. Once again, thank you for your feedback and we look... More 

Johannesburg, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 11, 2015

From cleaner to front desk, from driver to chef to management....service was impeccable..... 4 star hotel, 5 star treatment. Rooms were clean. The location is great. You're not in town but 16km from ICC and airport so good peace of mind. You have time for relaxation and to grab a good meal

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Tebogo710 Thank you for your awesome feedback. I am pleased you had a wonderful stay with us and we look forward to welcoming you back. Kind Regards, Rekha Sohun General Manager The Square Boutique Hotel & Spa More 

Johannesburg, South Africa
Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 1, 2015

Went in off-season. Had the WHOLE hotel to ourselves, including the spa and pool. The room was nice and clean and our stay was pleasant. The hotel is quick 5-10 minutes drive from the beach, and 5 minutes from Gateway shopping centre.

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Epony, Thank you for your awesome feedback. I am glad you enjoyed our "home". The team and I look forward to welcoming you back soon. Regards, Rekha Sohun General Manager More 

Pretoria, South Africa
Level Contributor
122 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed April 24, 2015

Stayed for a few days on a business trip. Rooms are clean and my bed was of good quality although on the soft side. De Luxe rooms are great (the normal rooms are on the small side). Breakfast was disappointing in some areas - although available from 6:30 the staff were still scrambling around by 7:45 on most mornings to... More 

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Christiaan, Thank you for your feedback. I have noted your comments and have passed this onto my maintenance team who have worked speedily on resolving these issues. I have also noted your concerns with regards to breakfast and my Executive Chef and Food and Beverage manager are working on resolving these issues. On your next visit to Durban, please... More 

Benoni, South Africa
Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed April 23, 2015

Stayed here a few times and while I would not rush back on my own there is nothing that makes me tell my company not to book me here again. The room had the essentials for a hotel and certainly some room layouts are better than others. My only view is a business parking lot and business building but maybe... More 

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Sir/Madam, Thank you for your feedback. I have noted your comments and will discuss with my team accordingly. Rest assured our focus is on customer satisfaction and we will most certainly ensure that this is met. Thank you. Regards, Rekha Sohun General Manager More 

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