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All 18 Umhlanga Rocks hotels

The Square Boutique Hotel & Spa

4.0 of 5 Hotel   |   250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
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The Square Boutique Hotel & Spa
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Ranked #12 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 1 week ago
Kareshma2014 Durban, South Africa
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65 reviews from our community

Traveler rating
    19
    31
    4
    8
    3
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10
14
4
32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Durban, South Africa
2 reviews
4 of 5 stars Reviewed 1 week ago

Very cosy Hotel, We were in the superior room with 2 children sharing. Very spacious and kids enjoyed, however their sleeper couch was not too comfy, maybe they need to put a thicker matress. Overall stay was excellant. Close to the malls and if you don't enjoy eating in there are lots of outlets at the mall that you can... More

Review collected in partnership with this hotel

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Kareshma, Thank you for your feedback and for advising with regards to your experience at our lovely hotel. I have noted your comments with regards to the sleeper couch and we are now making provisions to have extra matresses stocked, so as to ensure our guests are comfortable. On the whole, I am pleased you had a wonderful stay... More

Cape Town
1 review
4 of 5 stars Reviewed 1 week ago

Very good experience, however the breakfast arrangement needs to be given attention and possibly included in the overall price of the stay to simplify the booking. We had to constantly remember that there was a different price for a cold breakfast versus a warm one and then the complications of mixing the two!

Review collected in partnership with this hotel

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Bandioli, Thank you for your feedback. I have made a note of your comments and we are looking at ways to simplify the process. On the whole, I am pleased that you had a wonderful stay with us and look forward to welcoming you back. Thanks and have a wonderful week. Regards, Rekha Sohun General Manager More

1 review
3 of 5 stars Reviewed 1 week ago via mobile

Stayed at the hotel for two nights. Found a monster sized Cockroach on my bathroom door. It was really huge and disgusting. Very traumatic if u have a fear of Cockroaches.felt uneasy the entire night. Also had issues with the loud passage music playing into the night. Bathroom is a bit small.night light on headboard is very disturbing. However, the... More

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Fati001, Thank you for your feedback. I am terribly sorry about the unwelcome visitor and thanks for bringing this to my attention. Please note that the hotel has a monthly pest control programme in place, to eradicate unwelcome visitors as such. I have made a note and have since had the pest control company come through again (what with... More

Rome, Italy
Contributor
12 reviews 12 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent few days at the Square Boutique Hotel and Spar in Durban, last week. Good food, nice people, excellent service, close to shopping and city dining, reasonable gym and spa, not too noisy, clean and spacious rooms, and overall good and comfortable stay! If I go to Durban again, I will stay in Square!

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Rohana, Thank you for your feedback and for advising me on your excellent stay with us. The team and I look forward to welcoming you back to your destination of choice soon ! More

Cape Town, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

It was great, in the middle of Umhlanga, amazing restaurants nearby. The hotel itself is luxurious and more than good value for my money. Free secure parking was a huge plus. But I would say only go for a deluxe room.

Review collected in partnership with this hotel

Was this review helpful? Yes
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Nakeeta, Thanks for your feedback. I am pleased that you had a wonderful stay with us and look forward to welcoming you back soon ! More

Contributor
12 reviews 12 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Its sad really - this is a really great looking hotel, in a great area and has really great food - but I wont stay here again. Why? Two main issues 1 - Entertainment - In a modern hotel you expect some form of in room entertainment - their minimal TV selection does just not cut it - if you... More

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Rudy, Thank you for your feedback. I have noted your comments and have definitely made notes accordingly. I do apologise for the inconvenience and trust that you will allow us the opportunity to redeem ourselves on your next trip to Durban. Take care and have a wonderful week. Regards, Rekha Sohun General Manager More

Johannesburg, South Africa
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed here in October 2014 as a family of 4 for 1 night. The Hotel is in Umhlanga Ridge and the location is near the Corporate Office parks etc. but also very close to the sea so it was good. The hotel itself is modern, chic and welcoming. The staff were helpful, knowledgeable and excellent!! Our rooms were also... More

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Mohammed, Awesome feedback! Thank you for telling us how much you enjoyed your stay with us. We look forward to welcoming you back soon. Take care and have a great week. Regards, Rekha Sohun General Manager More

Perth, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 5, 2014

The room was a reasonable size, small bathroom through. Breakfast was continental and good if you were in a hurry and didnt have time for a la carte which you pay for. Hotel was a short drive from the Gateway which is an awesome shopping centre. Had dinner there one night, it wasnt bad, but it wasnt wow factor either.... More

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear SimCityJunkie, Thank you for your response and for your feedback. I am sorry we disappointed and will chase up with my team. Rest assured we will have our A GAME on for your next stay with us. Once again, thank you and we hope to see you soon ! Regards, Rekha Sohun General Manager More

Durban, South Africa
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 27, 2014

The Square hotel is a four-star hotel and the service reflects that. Staff are extremely friendly, helpful, and professional. I lost my key card and it was replaced immediately without fuss or charge. The rooms are more than adequate, but somewhat disappointing considering this is a four-star hotel. The nearby Gateway Hotel (owned by the same chain) has better rooms.... More

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Richard, Thank you for your feedback. I am grateful that the team and I were able to assist you with your needs and meet your service requirements. As and when time permits, please feel free to drop me a line on my direct email as how we can improve our room offerings to you. My email is :gm@thesquare.co.za Once... More

Pretoria, South Africa
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

Tastefully designed hotel in the business district of Uhmlanga, but still close to the beach and 15 km from Durban. Very clean, wel equipped rooms. Allthough the reaturant was closed due to a private function (on Saturday night), we could order room service at no additional cost. Recommended!

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Msizi, Thank you for your constructive feedback. I will champion the queries you have raised with my team members. Rest assured, this is not the level of service that we pride ourselves on. As I would like to host you again to show you that we are serious about exceptional service, please contact me directly: gm@thesquare.co.za - when travelling... More

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Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
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Also Known As:
The Square Boutique Hotel And Spa
The Square Boutique Hotel Umhlanga Rocks

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