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All 18 Umhlanga Rocks hotels

The Square Boutique Hotel & Spa

4.0 of 5 Hotel   |   250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
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Ranked #12 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 1 week ago
Torlus Newbury, United Kingdom
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69 reviews from our community

Traveler rating
    19
    33
    5
    9
    3
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11
16
4
32
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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1 review
2 of 5 stars Reviewed 1 week ago via mobile

Day 1- rooms looked like they have not been dusted for ages. not attended to even after housekeeping was informed. only cleaned next day. sleeper couch not made up. For turndown we only got 3chocolate bars left on the table. curtains not drawn n room not tidied up. Friendly reception and pool bar staff.

Was this review helpful? Yes
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Lebronki, Thank you for your feedback. I am glad that I had the chance to speak to you whilst you were still staying with us and rectify the issues at hand. All in all, I trust that the rest of your stay went well and look forward to welcoming you back soon. Take care and happy holidays ! Regards,... More 

Newbury, United Kingdom
Senior Contributor
26 reviews 26 reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

There are 3 hotels in the Umhlanga area in the Three Cities group, this is the smallest of them and at the time I booked the best priced.It is technically in LaLucia Ridge and not in Umhlanga thought the two areas are pretty much linked. It is not a beach hotel,you will need to drive to get to the sea,... More 

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Torlus, Thank you for your feedback. I am pleased you enjoyed your stay with us and we definitely look forward to welcoming you back to our lovely hotel. Take care and happy holidays ! Regards Rekha Sohun General Manager More 

Jeffrey's Bay
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Our room was awesome with a nice big bed (extra length) but the room was a little on the small side. We had no view but this wasn't an issue as the pool deck upstairs was more than enough! The service was good although the cleaners where often loud and noisy early in the morning. We were on holiday so... More 

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear WJWebster, Thank your for your feedback. I have taken back your feedback and discussed with my team. As I know how important rest and relaxation is, please accept our apology for you not being able to get this, this time round at the Three Cities Square Boutique Hotel & Spa. On the whole, I am pleased that you had... More 

Johannesburg, South Africa
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great size room. Hotel provides easy access to the Gateway Shopping Centre and main highways. Good room service menu and efficient staff. Room had a couch that converted to a bed that easily accommodated my 7 year old son.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Naidoo2014, Thank you for your excellent feedback. I am glad that you enjoyed your stay with us and my team and I look forward to welcoming you back to your new found home. Take care and wishing you a wonderful festive season ! Regards, Rekha Sohun General Manager More 

Durban, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Very cosy Hotel, We were in the superior room with 2 children sharing. Very spacious and kids enjoyed, however their sleeper couch was not too comfy, maybe they need to put a thicker matress. Overall stay was excellant. Close to the malls and if you don't enjoy eating in there are lots of outlets at the mall that you can... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Kareshma, Thank you for your feedback and for advising with regards to your experience at our lovely hotel. I have noted your comments with regards to the sleeper couch and we are now making provisions to have extra matresses stocked, so as to ensure our guests are comfortable. On the whole, I am pleased you had a wonderful stay... More 

Cape Town
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 5 weeks ago

Very good experience, however the breakfast arrangement needs to be given attention and possibly included in the overall price of the stay to simplify the booking. We had to constantly remember that there was a different price for a cold breakfast versus a warm one and then the complications of mixing the two!

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Bandioli, Thank you for your feedback. I have made a note of your comments and we are looking at ways to simplify the process. On the whole, I am pleased that you had a wonderful stay with us and look forward to welcoming you back. Thanks and have a wonderful week. Regards, Rekha Sohun General Manager More 

1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 14, 2014 via mobile

Stayed at the hotel for two nights. Found a monster sized Cockroach on my bathroom door. It was really huge and disgusting. Very traumatic if u have a fear of Cockroaches.felt uneasy the entire night. Also had issues with the loud passage music playing into the night. Bathroom is a bit small.night light on headboard is very disturbing. However, the... More 

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Fati001, Thank you for your feedback. I am terribly sorry about the unwelcome visitor and thanks for bringing this to my attention. Please note that the hotel has a monthly pest control programme in place, to eradicate unwelcome visitors as such. I have made a note and have since had the pest control company come through again (what with... More 

Rome, Italy
Contributor
14 reviews 14 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 11, 2014

I spent few days at the Square Boutique Hotel and Spar in Durban, last week. Good food, nice people, excellent service, close to shopping and city dining, reasonable gym and spa, not too noisy, clean and spacious rooms, and overall good and comfortable stay! If I go to Durban again, I will stay in Square!

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Rohana, Thank you for your feedback and for advising me on your excellent stay with us. The team and I look forward to welcoming you back to your destination of choice soon ! More 

Cape Town, South Africa
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2014

It was great, in the middle of Umhlanga, amazing restaurants nearby. The hotel itself is luxurious and more than good value for my money. Free secure parking was a huge plus. But I would say only go for a deluxe room.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Nakeeta, Thanks for your feedback. I am pleased that you had a wonderful stay with us and look forward to welcoming you back soon ! More 

Contributor
12 reviews 12 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 31, 2014

Its sad really - this is a really great looking hotel, in a great area and has really great food - but I wont stay here again. Why? Two main issues 1 - Entertainment - In a modern hotel you expect some form of in room entertainment - their minimal TV selection does just not cut it - if you... More 

Was this review helpful? Yes 3
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Rudy, Thank you for your feedback. I have noted your comments and have definitely made notes accordingly. I do apologise for the inconvenience and trust that you will allow us the opportunity to redeem ourselves on your next trip to Durban. Take care and have a wonderful week. Regards, Rekha Sohun General Manager More 

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Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
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Also Known As:
The Square Boutique Hotel Umhlanga Rocks
The Square Boutique Hotel And Spa
Hotel Style:
#3 Spa Hotel in Umhlanga Rocks
#7 Luxury Hotel in Umhlanga Rocks

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