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All 18 Umhlanga Rocks hotels

The Square Boutique Hotel & Spa

4.0 of 5 Hotel   |   250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
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Ranked #12 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars Reviewed September 5, 2014
simcityjunkie Perth, Australia
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58 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Perth, Australia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 5, 2014

The room was a reasonable size, small bathroom through. Breakfast was continental and good if you were in a hurry and didnt have time for a la carte which you pay for. Hotel was a short drive from the Gateway which is an awesome shopping centre. Had dinner there one night, it wasnt bad, but it wasnt wow factor either.... More

Was this review helpful? Yes
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear SimCityJunkie, Thank you for your response and for your feedback. I am sorry we disappointed and will chase up with my team. Rest assured we will have our A GAME on for your next stay with us. Once again, thank you and we hope to see you soon ! Regards, Rekha Sohun General Manager More

Durban, South Africa
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 27, 2014

The Square hotel is a four-star hotel and the service reflects that. Staff are extremely friendly, helpful, and professional. I lost my key card and it was replaced immediately without fuss or charge. The rooms are more than adequate, but somewhat disappointing considering this is a four-star hotel. The nearby Gateway Hotel (owned by the same chain) has better rooms.... More

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Richard, Thank you for your feedback. I am grateful that the team and I were able to assist you with your needs and meet your service requirements. As and when time permits, please feel free to drop me a line on my direct email as how we can improve our room offerings to you. My email is :gm@thesquare.co.za Once... More

Pretoria, South Africa
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 6, 2014

Tastefully designed hotel in the business district of Uhmlanga, but still close to the beach and 15 km from Durban. Very clean, wel equipped rooms. Allthough the reaturant was closed due to a private function (on Saturday night), we could order room service at no additional cost. Recommended!

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Msizi, Thank you for your constructive feedback. I will champion the queries you have raised with my team members. Rest assured, this is not the level of service that we pride ourselves on. As I would like to host you again to show you that we are serious about exceptional service, please contact me directly: gm@thesquare.co.za - when travelling... More

Johannesburg, South Africa
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed July 18, 2014

I slept at The Square last night, and was very disappointed with basically everything. I checked in at about 6pm last night. The lady at reception was not firendly at all. She was just preoccupied by her own things, I was a distraction. I eventually got helped. I expected her to give me brief induction into the facility as to... More

Was this review helpful? Yes 1
Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Msizi, Thank you for your constructive feedback. I will champion the queries you have raised with my team members. Rest assured, this is not the level of service that we pride ourselves on. As I would like to host you again to show you that we are serious about exceptional service, please contact me directly: gm@thesquare.co.za - when travelling... More

Johannesburg, South Africa
Top Contributor
51 reviews 51 reviews
17 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed July 4, 2014

I found this place while making a last minute business trip to Durban. It is very well priced compared to many Umhlanga hotels, has friendly staff, great food in the hotels dining-room, excellent rooms and an awesome pool area on the roof with a small well equipped gym and daytime Spa. Only negative side to this hotel is the restaurant... More

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Square001, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Bretty111, Thank you for your feedback. I am glad that you enjoyed your stay with us and have noted your comments with regards to service. My team and I will definitely work on this. Rest assurred on your next visit you will definitely see vast improvement. Once again, thank you for your feedback. Happy Wednesday. More

Cape Town, South Africa
2 reviews
5 of 5 stars Reviewed June 10, 2014

I spent the day in the restaurant doing interviews after checking in for the night and the helpful and friendly staff made me feel welcome all day. Around 6pm room service brought me a chocolate and the weather report addressed to me for the next day - great small touch that makes the difference. All in all it has been... More

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Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Holly, Thank you for your awesome feedback. I am glad that the team made you feel at home and we certainly look forward to welcoming you back soon. Take care . Regards, Rekha Sohun General Manager Three Cities Square Boutique Hotel & Spa More

Durban, South Africa
Senior Contributor
35 reviews 35 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 14, 2014

Recently stayed at this hotel for two nights. The hotel room was fairly adequate-didn't feel claustrophobic and furniture well laid out. Big bathroom except that the shower head was one of those immovable huge round ones in the middle which u couldn't quite adjust so that wasn't nice at all. Breakfast wasn't the best but their dinners and lunches were... More

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Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review

Thank you for your feedback. I am glad you enjoyed the space and layout of the rooms; as well as our location. As our breakfast is in line with our group standards; please can you perhaps drop me a line on : gm@thesquare.co.za and tell me what you would like to see more of and we will most certainly ensure... More

Les Baux de Provence, France
2 reviews
4 of 5 stars Reviewed May 8, 2014

At the last minute (8pm on a sunday night 4th May) we decided to stopover in Umhlanga on our travel home from the Wild Coast and booked into The Square Hotel. The Reception was pleasant and helpful. Rooms are a nice size, they were clean,bed very comfy, with good pillows (from a travelller who only travels with her own pillow,... More

Was this review helpful? Yes
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Tracey Lee, Thank you for your feedback. I am pleased that you enjoyed the hotel and definitely look forward to welcoming you back next. More

Lydenburg
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 6, 2014

I took an 8 night package which included, flights, car and the only available hotel was this one. (Late Easter Brake Booking) You need to have a car rental unless you are prepared to continuously rely on taxis. We were really pleasantly surprised with the service at this hotel, the staff were brilliant, house keeping were on the ball and... More

Was this review helpful? Yes 1
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Craig, Awesome ! Glad you had an enjoyable stay and look forward to welcoming you and the family back ! Pssst....don't forget to book for December Holidays now ! Take care and see you soon ! More

Auckland, New Zealand
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed April 22, 2014

If you are looking for a clean, new, comfortable room, look no further. It is a lovely place and the staff was very friendly. The bathroom was a bit small but the shower pressure was good. A no frills place that ticks all the boxes. The location is close enough to Gateway to be convenient but far enough away to... More

Was this review helpful? Yes
Vejan P, General Manager at The Square Boutique Hotel & Spa, responded to this review

Dear Bluevelvet, Thank you for your feedback ! I am pleased that you enjoyed your stay with us and we look forward to welcoming you back ! More

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Additional Information about The Square Boutique Hotel & Spa

Address: 250 Umhlanga Rocks Drive | Durban, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:4 star — The Square Boutique Hotel & Spa 4*
Number of rooms: 50
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Also Known As:
The Square Boutique Hotel Umhlanga Rocks
The Square Boutique Hotel And Spa

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