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Holiday Inn Express Durban - Umhlanga

3.0 of 5
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2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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Holiday Inn Express Durban - Umhlanga
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Ranked #12 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 1 week ago
GillianJhb Johannesburg South Africa
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg South Africa
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
4 of 5 stars Reviewed 1 week ago

As a leisure traveler and with hindsight, this was not ideal - but that said - it wasnt bad either. There is a small pool area at the back of the hotel which we used and it was quite comfortable but no pool service, and indeed no room service either. We missed that. So too a bath. Therefore this may... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your review from your recent stay with us. We are so pleased that you enjoyed the lovely sea view available from your room, as well as the comfort of the room. We are part of an international hotel group, and the offerings available at our hotel are per the IHG Express Brand Standards. We certainly look forward... More 

Bangor, United States
Level Contributor
40 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I liked they remembered who I was every morning at breakfast and gave me a paper as an IHG member. Breakfast was very nice and there was plenty of seating. The room was comfortable, and their outlets accommodated the traditional EU plugs unlike the rest of my stays in South Africa. They had a pool but I did not use... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your very informative review from your recent stay with us. We are so pleased that all aspects of our Hotel Brand met with your requirements. Looking forward to welcoming you back soon. Kind regards Bronwyn McLeod - General Manager More 

Johannesburg
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Lovely hotel for a quick trip to Umhlanga - we managed to get sea facing rooms and although the windows are not large and there are no balconies, it's nice to be able to see the sea from the room. Check in efficient and friendly. The rooms are clean, neat, and spacious. I didn't like the shower set up which... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your lovely, informative review from your recent stay with us. We certainly do encourage feedback from our guests and your feedback has been so well received. We are extremely fortunate with our location – beautiful ocean views, close proximity to Umhlanga Beaches as well as a short walk to Gateway Theatre of Shopping. Thank you again for... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed at the hotels during July 15. Unfortunately a see view unit was not available. The view over the ocean is stunning. The rooms are ok, with a neat and spacious shower in the bathroom. Furniture seems a bit old and run down eg sleeper couch. Breakfast was included but after day 2 it became predictable. The bar was... More 

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your very recent stay with us. We are sorry to hear that a sea facing room was not available for your stay with us. We are however pleased to hear that you found the accommodations to be neat and suited your stay requirements. Warm regards Bronwyn McLeod – General Manager More 

Milwaukee, Wisconsin
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We came with a large group and stayed for about a week. The staff was exceptional! they were so welcoming and hospitable. The breakfast was fantastic as well, especially for being included in the stay. The pool wasn't that great, and with how amazing the views of the ocean were, there weren't really any balconies to enjoy it on. (be... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased that you enjoyed our Express Brand Breakfast Buffet, as well as our accommodation available. We take great pride in providing excellent customer service, and we are so pleased that you have made mention of this. We hope to see you back at the Hotel in... More 

Melbourne, Australia
Level Contributor
72 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It's a business hotel. Rooms are fine. No proper balcony to take advantage of a great view over the ocean?!? The I house restaurant serves reasonable food. Best is stick with their speciality of steak. Service does leave something to be desired.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are pleased to hear that you enjoyed the accommodation facilities available at the Hotel. The restaurant adjacent to the Hotel is a separate business entity – Butcher Block Restaurant – and we will relay your feedback to them. Looking forward to welcoming you back soon. Kind regards Bronwyn... More 

Ladysmith, South Africa
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

not a bad stay at all, but abit over priced when it comes to the rooms, altho lovely! The breakfast buffet however was outstanding!!! they catered a variety, my husband & 2yr old son were quite pleased

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your lovely feedback. We are so pleased that you enjoyed your stay with us, especially our Express Brand Breakfast Buffet. Looking forward to welcoming you back soon. Kind regards Bronwyn McLeod - General Manager More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Friendly and helpful staff. Great conferencing facilities. Amazing restaurant! #TheButchersBlock Spacious and comfortable rooms with a stunning view! Great breakfast spread! Yum (Great water pressure in showers)

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your great feedback from your recent stay with us. We are very fortunate to have Butcher Block Restaurant within walking distance of our Hotel and we are so pleased that you had a wonderful dining experience. We are so pleased that our facilities exceeded your expectations. Looking forward to welcoming you back soon. Kind regards Bronwyn McLeod... More 

South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed there for 3 nights. Nice hotel. Rooms were clean and comfortable. Breakfast was nice and staff is friendly and polite. Pool very small. Nice hotel for a break away from home. Will stay there again.

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased that all our facilities met with your expectations, and we certainly look forward to welcoming you back soon. Warm regards Bronwyn McLeod - General Manager More 

Berlin, Berlin, Germany
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Overall, the Holiday Inn is a safe bet. The only real downside is that the double beds are quite tiny for two people. The reception also says there are no rooms with bigger beds one could change to because the hotel is more for "corporate clients, not leisure." The persistent knock on the door "housekeeping!!!" at 8 a.m. on a... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. Kind regards Bronwyn McLeod - General Manager More 

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