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Holiday Inn Express Durban - Umhlanga

3.0 of 5
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2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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Holiday Inn Express Durban - Umhlanga
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Ranked #14 of 18 Hotels in Umhlanga Rocks
A recent review
5 of 5 stars reviewed 3 days ago
Konrad W Midrand, South Africa
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174 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Midrand, South Africa
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

What can I say, everything was just great. Excellent front reception staff. And the view of Durban bay over Umhlanga is stunning. Nice pool. Breakfast was awsome. Close to shops and business alike, restaurant in Umhlanga are worth their while.

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your lovely review of our Hotel. We are so pleased that you enjoy every aspect of your stay with us. Looking forward to welcoming you back soon. Warm regards Bronwyn McLeod - General Manager More 

Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Really great service from the front desk, always very helpful and efficient! The rooms are spacious and clean, very comfortable! I wouldn't recommend the restaurant at the hotel, The Butchers Block. The food is generally good but the service is terrible and the time taken to prepare the food is absolutely crazy. There have been few times that I have... More 

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are pleased to hear that you enjoy the hotel facilities and we are sorry to hear about your experience at the outsourced Butcher Block Restaurant – this has been addressed with the Management. Thank you for bringing to our attention your billing concern, this has been addressed with... More 

Saint John, Canada
Top Contributor
79 reviews 79 reviews
20 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

This is my fourth stay at this location. Always great. Fast efficient front desk staff with clean comfortable rooms. Great shower! The butcher block restaurant is convenient and good. The hotel is starting to show signs of wear. The breakfast is good. Would stay here again.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your great review and your loyal support of our Hotel - it is so appreciated. Looking forward to welcoming you back soon. Warm regards Bronwyn McLeod - General Manager More 

Harare, Mashonaland East, Zimbabwe
2 reviews
2 of 5 stars Reviewed 2 weeks ago

Neat and clean with good breakfast. However having a bus sit in front of the reception and in front of the entire hotel with its engine running from 5,30 am for half an hour is reflective of extremely poor Hotel Management. Also watch out for the wifi. I paid for one day usage and could never connect. Disappointing.

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are pleased that you enjoyed our Express Brand Breakfast offering as well as found our hotel facilities to be clean and comfortable. We are sorry to hear about the noise disturbances and this has been addressed with our service providers. We are also sorry to hear about your... More 

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Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is clean and nice, situated in a pretty area overlooking the sea from the Ridge. Hotel is pretty and well decorated but the place takes a dive when you go for breakfast. Simply LESS THAN ZERO thought in anything done in that area. If you get accommodation including breakfast, ask for a discount and go somewhere else for food... More 

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your review of our property and bringing this matter to our attention during your recent stay with us. We are very pleased to hear that for the most part of your stay, you enjoyed the facilities on offer. We are very fortunate to have a prime location, with a spectacular ocean view! We are sorry to hear... More 

East London, South Africa
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stay at this hotel twice a month and have not yet been disappointed. Good service, friendly staff, decent rooms, good breakfast. If you are looking for 5-star hotel, look elsewhere, but for a quick overnight or couple of days, this is my hotel of choice in the umhlanga area.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your continued support of our Hotel, as well as your positive feedback. It certainly is appreciated! Warmest regards Bronwyn McLeod – General Manager More 

Mumbai
Reviewer
5 reviews 5 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I had been to this Hotel for 3 nights along with my wife to relax. It was a much needed break from work. I had requested for room with Ocean View and the same was given to me as soon as checked in. The check in was smooth and real fast. Staff was very helpful and friendly. Breakfast was good... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are pleased to hear that you had an enjoyable stay and our sea facing rooms exceeded your expectations. We certainly do look forward to welcoming you back to the Hotel soon. Warm regards Bronwyn McLeod - General Manager More 

Centurion, South Africa
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Room wasn't cleaned satisfactory. No new towels after room was "cleaned" Dirty glasses from previous night was not taken away. Dustbin not emptied either! Had to call reception to ask for towels when I came back to my room in the evening. Not nice!

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback. We are sorry to hear that your stay did not meet the standards expected of an international hotel brand. We do hope that this matter was addressed timously as our management team is always available to address and rectify any concerns. We do hope that you will continue to make use of the Express Brand... More 

North Yorkshire
Senior Contributor
41 reviews 41 reviews
21 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Holiday Inn Express is very smart hotel, really nicely decorated in a modern style. The public areas and our room was spotlessly clean, the reception staff were lovely and friendly, even phoning the room a few minutes after we checked in, to make sure everything was ok in the room. There is a small swimming pool - you couldn't... More 

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for such a lovely review from your recent stay at our Hotel. Your review is extremely informative and so well received - thank you! We certainly do hope that we can welcome you back soon to our Hotel. Kind regards Bronwyn McLeod - General Manager More 

York, United Kingdom
Top Contributor
112 reviews 112 reviews
41 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed April 20, 2015

We spent a week here whilst my girlfriend did some work in Durban. The holiday inn is situated in the nice area of Umhlanga which is a few Ks outside Durban's CBD. The area is quiet, feels safe and calm. It is a 5 minute walk to the nearby Gateway mall and a 15 minute downhill walk to the shops... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your extremely informative review from your recent stay with us. We are more than pleased that you had an enjoyable stay and we certainly do hope to welcome you back soon. Warm regards Bronwyn McLeod - General Manager More 

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