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Holiday Inn Express Durban - Umhlanga

3.0 of 5
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2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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1 room 1 guest
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Holiday Inn Express Durban - Umhlanga
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199 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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  • Any
English first
  • All months
    (199)
  • Mar-May only
    (56)
  • Jun-Aug only
    (50)
  • Sep-Nov only
    (43)
  • Dec-Feb only
    (50)
All months
Level Contributor
27 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 3 days ago NEW

I initially loved this hotel and booked a return trip. I was so disappointed with the rude service at breakfast and when I asked to speak to a manager, the staff even decided to speak to another guest about us. Extreme unprofessionalism that tainted the entire stay and affected all good memories. For the same price range stick to garden... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are so sorry to hear about experience from your recent stay with us. Service excellence is extremely importance to us, and rudeness is not tolerated, nor accepted. Should you wish to relay more details regarding your experience, please email us on gm@hie-umhlanga.co.za . We certainly look forward to hearing from you. Warm regards Bronwyn McLeod – General Manager More 

Randfontein
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This has always been one of my favourite hotels to stay when on business trips in Durban. The hotel offers friendly staff, beautiful ocean views and an awesome restaurant on site. The rooms are nicely designed and equipped with everything that you might need. Breakfast in the mornings offer a huge variety to get you ready for your day. If... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We certainly do appreciate your lovely feedback! We definitely do value our IHG Rewards Members, your loyalty and commitment to our brand is so extremely important to us. Thank you again for your wonderful feedback and we look forward to welcoming you back soon. Warmest regards Bronwyn McLeod – General Manager More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed for 5 nights during the long weekend . I did ask for sea view unfortunately all was taken . Bonus to be a member of the ihg group they do give you perks . The free wifi voucher was nice worked all the time and fast . The breakfast was a real bonus really enjoyed it . The... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your extremely informative and insightful feedback from your recent stay with us. We are so pleased to hear you enjoyed all aspects of your stay with us. We certainly do look forward to welcoming you back soon! Kind regards Bronwyn McLeod - General Manager More 

Lusaka, Zambia
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I'm currently staying in this hotel and it's lovely. The rooms are comfortable and not cramped. Breakfast is nice too. Staff are welcoming and helpful. I requested for a ocean view room and it's a great view to wake up to. Very close to Gateway and other malls! For the shopaholics

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your lovely feedback. We are so pleased that you are enjoying your stay with us, and do hope the remainder of your stay with us will be an enjoyable one. Warmest regards Bronwyn McLeod - General Manager More 

Benoni, South Africa
Level Contributor
76 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My recommendation as one of the better hotels in Umhlanga and definitely recommend it! Arrived very early to enquire if I can have an early check-in as was helped immediately with a choice room - sea-view and one step balcony. The room is the basic but spacious, clean, functional and comfortable. The great view and balcony is definitely a winner!... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your stay with us. Your comments are very well received and we as so pleased that you enjoyed the view from your Sea Facing Room. We are sorry to hear the incident regarding your accommodation billing, and we do apologise for any inconvenience caused. Looking forward to welcoming you back soon. Warm regards Bronwyn... More 

Level Contributor
27 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good basic amenities for business travellers including the often-missing bedside charging point, free wifi for loyalty card holders and accommodation for smokers on the top floor which means the other floors don't smell of smoke. The hotel offers a buffet breakfast and the Butcher's Block restaurant next door provides excellent dinners. Close to the key business node of Umhlanga Rocks... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are so pleased that you enjoyed your stay with us, from check in, right through to check out. We certainly do appreciate your informative comments and are pleased that our WIFI met with your expectations. Kind regards Bronwyn McLeod – General Manager More 

Johannesburg South Africa
Level Contributor
70 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed July 20, 2015

As a leisure traveler and with hindsight, this was not ideal - but that said - it wasnt bad either. There is a small pool area at the back of the hotel which we used and it was quite comfortable but no pool service, and indeed no room service either. We missed that. So too a bath. Therefore this may... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your review from your recent stay with us. We are so pleased that you enjoyed the lovely sea view available from your room, as well as the comfort of the room. We are part of an international hotel group, and the offerings available at our hotel are per the IHG Express Brand Standards. We certainly look forward... More 

Bangor, United States
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed July 16, 2015

I liked they remembered who I was every morning at breakfast and gave me a paper as an IHG member. Breakfast was very nice and there was plenty of seating. The room was comfortable, and their outlets accommodated the traditional EU plugs unlike the rest of my stays in South Africa. They had a pool but I did not use... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your very informative review from your recent stay with us. We are so pleased that all aspects of our Hotel Brand met with your requirements. Looking forward to welcoming you back soon. Kind regards Bronwyn McLeod - General Manager More 

Johannesburg
Level Contributor
31 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 14, 2015

Lovely hotel for a quick trip to Umhlanga - we managed to get sea facing rooms and although the windows are not large and there are no balconies, it's nice to be able to see the sea from the room. Check in efficient and friendly. The rooms are clean, neat, and spacious. I didn't like the shower set up which... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your lovely, informative review from your recent stay with us. We certainly do encourage feedback from our guests and your feedback has been so well received. We are extremely fortunate with our location – beautiful ocean views, close proximity to Umhlanga Beaches as well as a short walk to Gateway Theatre of Shopping. Thank you again for... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 12, 2015

We stayed at the hotels during July 15. Unfortunately a see view unit was not available. The view over the ocean is stunning. The rooms are ok, with a neat and spacious shower in the bathroom. Furniture seems a bit old and run down eg sleeper couch. Breakfast was included but after day 2 it became predictable. The bar was... More 

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your very recent stay with us. We are sorry to hear that a sea facing room was not available for your stay with us. We are however pleased to hear that you found the accommodations to be neat and suited your stay requirements. Warm regards Bronwyn McLeod – General Manager More 

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