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All 18 Umhlanga Rocks hotels

Holiday Inn Express Durban - Umhlanga

3.0 of 5 Hotel   |   2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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Ranked #11 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 2 days ago
Kia542 Johannesburg
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131 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

In light of me sharing a bad experience I think it only fair to share a good one & I'll keep it short :) Friendly, efficient, super helpful staff. Clean. Good location close to beach, shops, highway & Gateway:) I didn't regret staying here one bit. Seriously good value for money & affordable rates. Thank you HIE Express Umhlanga for... More

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Durban, South Africa
1 review
1 of 5 stars Reviewed 5 days ago NEW

staff were unfriendly and unhelpful at check in point. room was not cleaned properly. the sleeper couch was in a terrible state. we checked in after midnight and were told that we could not have a sea facing room because we checked in late. how unfair because i booked a room well in advance of my stay. the staff on... More

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your recent review of our Hotel. We do understand your disappoint on not receiving a sea facing room on check in at the Hotel, and do apologies for the manner in which your request was dealt with. Your comments have been addressed with our Housekeeping Department with regards to condition and cleanliness. We are a relevantly new... More

Durban, South Africa
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We were looking for a venue 'with a view' for my birthday breakfast. We chose the Holiday Inn Express in Umhanga for this occasion, as we were tired of all the pomp en' ceremony at the two hotels down the road, and just wanted something good a straight forward. Well all we can say is this is the most incredible... More

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you so much for your beautiful feedback which is so well received. It was really lovely meeting with you both on Saturday and I am so thrilled that you had a wonderful birthday breakfast at our Hotel. Looking forward to welcoming you back soon. Kindest regards Bronwyn McLeod - General Manager More

Noida, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 18, 2014

The hotel is fairly located and if you dont mind walking a 1/2 km for reaching Gateway. The best this is Sea view rooms give a wonderful view of the SUNRISE. They serve an English breakfast which is nice but quite predictable.

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your positive feedback. We are so thrilled that you enjoyed your ocean facing room and were able to see the beautiful sunrises! We hope to see you back at the Hotel soon. Warm regards Bronwyn McLeod – General Manager More

Newcastle upon Tyne, United Kingdom
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed September 16, 2014

Stayed at this hotel in August also had conference in the hotel There is no restaurant in this hotel and you have use another restaurant next door called The Butchers block which is a steak place and very nice. The rooms are poor for the money no mini bar and very small bathroom. I would be careful if you are... More

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are sorry to hear that our Hotel did not meet with your expectations. We truly value IHG Rewards Members, like you and do take great care to ensure not only our IHG Rewards Members have a great stay, but all our guests! Please feel free to contact us on info@hie-umhlanga.co.za if you have any queries regarding your IHG Rewards... More

Johannesburg, South Africa
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed September 15, 2014

Well situated with good rooms. The rooms are better than expected from and HI Express I have stayed in. Big and very well appointed. The views are great. The restaurant is good and the breakfast is reasonable. I'm not sure I would select the hotel as a family or holiday hotel as there others with a better location.

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for taking the time to post a review of our Hotel. We are pleased that we exceeded your expectations with regards to product offering. We certainly look forward to welcoming you back soon. Warm regards Bronwyn McLeod – General Manager More

Richards Bay, South Africa
2 reviews
4 of 5 stars Reviewed September 12, 2014

We have stayed at the Holiday Inn Express twice and have not experienced any problems. the staff were very pleasant and helpful. the breakfast was the normal, its pretty much the same all over the world. Some of the breakfast items were not hot, my husband spoke to the lady in charge about this. We live 185 kilometres away and... More

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your very positive review of our Hotel. We are so pleased that you had an enjoyable stay with us. We do hope that you have signed up as an IHG Rewards Member so that you can earn points per stay and then redeem as required. Looking forward to seeing you again in the next couple of weeks.... More

Cape Town Central, South Africa
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 8, 2014

I stay here for business trips and although it is close the office I find the hotel very average. The walls are thin and a noisy neighbor can make for a bad nights sleep. The welcome is great but the hotel just feels a tad disjointed around service and cleanliness and food quality.

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are very sorry to hear that we did not meet with our normal high standards expected of an international brand. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We are pleased to note that you are always made to feel welcome and your comments regarding cleanliness and food... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

My husband and I always stay at the holiday inn express we love the rooms the views and the food but our last stay was a bit dissapointing the hotel is being neglected, there is still a turn around for this hotel its not that far down the drain. The carpets are stained linen not ironed a few things that... More

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We certainly do value your loyalty and commitment to our Hotel and our Express Brand. Every effort is taken to ensure that our Hotel remains in an excellent condition and your comments have been noted and the necessary action will be taken. We certainly look forward to welcoming you... More

1 review
4 of 5 stars Reviewed September 1, 2014

Very efficient service, well located between Gateway shopping centre and main beach front Excellent restuarant on-site for dinners Breakfast is below average given express type setup Check in and check out very efficient

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for taking the time to submit your review of our Hotel. We are so pleased that you found our staff to be efficient and that your check-in and check-out went well. We are extremely fortunate to be in such a prime location – close proximity to Umhlanga Beaches and Gateway Theatre of Shopping. We are so sorry to... More

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Additional Information about Holiday Inn Express Durban - Umhlanga

Address: 2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Durban - Umhlanga 3*
Number of rooms: 234
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Also Known As:
Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks

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