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All 18 Umhlanga Rocks hotels

Holiday Inn Express Durban - Umhlanga

3.0 of 5 Hotel   |   2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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Ranked #12 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 2 days ago
Gerald K
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149 reviews from our community

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    81
    34
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    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Contributor
12 reviews 12 reviews
4 of 5 stars Reviewed 2 days ago NEW

I stayed 2 nights for business in Durban. The room was clean, the staff was friendly and the front desk was professional. The breakfast was good enough with something for most people. I was there during the week and there were no lines at breakfast. My view overlooked the beach and was excellent.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your extremely informative feedback from your stay with us. We are so happy that our service and facilities exceeded your expectations. Looking forward to welcoming you back soon. Warm regards Bronwyn McLeod – General Manager More 

Cape Town, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

The hotel is wonderfully located overlooking the ocean, one definitely requires a car to get to the beach & to the attractions in the area. The service from the front desk was delightfully helpful providing insights to the local activities. The rooms are modern and well maintained.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your wonderful feedback. We are so pleased that you had an enjoyable stay at our Hotel. Warm regards Bronwyn McLeod - General Manager More 

1 review
3 of 5 stars Reviewed 3 weeks ago

Holiday Inn hotels always had a good name in my eyes. My fiancée and I have travelled quite extensively but having stayed here we were very disappointed. The front desk was ok, the rooms are average. The worst part was the dining room, it was a nightmare. We had to queue for breakfast every morning, it was like being in... More 

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Holiday Inn E, Guest Relations Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for taking the time to give us feedback on your recent stay with us. We certainly value you as our guest and it is our goal to consistently provide superior service and accommodations and your comments are very important to us. We are very sorry to hear that we did not meet with our normal high standards expected... More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Beautiful hotel..Absolutely love the decor!Rooms are spacious.Located opposite the gateway mall! Very convenient parking!The breakfast was devine....huge variety!The staff overall. Was very friendly and helpful.

Was this review helpful? Yes 1
Holiday Inn E, Front Office Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your wonderful review from your recent stay with us. We are so pleased that you had an enjoyable stay at the Hotel and our staff were accommodating of your requests. We certainly look forward to welcoming you back to the Hotel in the near future. More 

Roodepoort, Gauteng, South Africa
2 reviews
3 of 5 stars Reviewed 3 weeks ago

Hotel Is fair and in good condition. Neat and tidy. The setting is ideal as it is close to the sea and a few shopping centers as well. Air conditioning was an issue during my stay. Staff are well trained and very professional and polite.

Was this review helpful? Yes
Holiday Inn E, Front Office Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your informative feedback. We are so pleased that you found our staff to be helpful and pleasant. We are also extremely fortunate to be a prime location. We are sorry to read that our Airconditioning did not work on that one day which was rectified the next morning. We certainly do hope that your visit will not... More 

Loveland, Colorado
Top Contributor
138 reviews 138 reviews
49 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The best thing about this place is the location. It is within easy walking distance of the Gateway Center and only a little farther away from the beach. The service was o.k. The front desk staff was rather perfunctory, but the dining room staff was friendly and helpful and the maid service was fine. Our room was mediocre. The beds... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are extremely fortunate with our location - as you have mentioned we are close to all major facilities - Gateway Theatre of Shopping, Umhlanga Beaches and KingShaka International Airport. Kind regards Bronwyn McLeod - General Manager More 

2 reviews
4 of 5 stars Reviewed December 24, 2014

I made a last minute booking here on the spur of the moment, bearing in mind that it was the busiest time of the year for Durban, hence i was not expecting too much. But we were pleasantly surprised, the hotel is beautiful. It's situated brilliantly between the beach and Gateway. Our room was spotless, and maintained that way during... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your wonderful review from your recent stay with us. We are so pleased that you had an enjoyable stay at the Hotel and our staff were accommodating of your requests. We certainly look forward to welcoming you back to the Hotel in the near future. Warm regards Bronwyn McLeod - General Manager More 

1 review
2 of 5 stars Reviewed December 21, 2014

Checked in on the 19th of December and planning on departing on the 26 December. Whilst I understand this is not a 5 star hotel I expect basic services to be carried out to a acceptable level. Well at this hotel do not expect this. It has been a string of disspiontments from day 1. The sleeper couch is aged... More 

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are very sorry to hear that we did not meet with our normal high standards expected of an international brand. We do certainly apologise for any inconvenience caused by not having your sleeper couch set up timously. Please feel free to email me directly on gm@hie-umhlanga.co.za or contact me on +27 31 514 9000 in order for us to... More 

Phoenix,Mauritius
Contributor
20 reviews 20 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 17, 2014

The first impression is a good one- staff are very helpful and the welcome is pleasant. The hotel is also quite good, but given its location, the price could have been on the lower side. The amenities in the room are all upto standard. However, I did not understand why a hotel staff kept a register for guests who were... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your informative feedback. We are so pleased that you found our staff to be helpful and pleasant. We are also extremely fortunate to be a prime location in Umhlanga – close to the Umhlanga Beaches, walking distance to Gateway Theatre of Shopping and a quick drive to KingShaka International Airport. We are sorry to read that our... More 

Johannesburg, South Africa
Top Contributor
96 reviews 96 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed December 11, 2014

How many more times do we have to fall for this type of daylight robbery! This hotel is new and built for smaller people who can live out of a suitcase. Not your comfort type hotel. I am appalled at this hotel. If this is the future of hotels then travelling is not a pleasure - its a chore!

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

We are sorry to read that our Express Brand Hotel didn’t meet with your expectations. We take great care in ensuring that our Holiday Inn Express Hotel is well represented through the various social sites and do apologise for not meeting with your expectations. We certainly do value all feedback received and do value all the support given to our... More 

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Additional Information about Holiday Inn Express Durban - Umhlanga

Address: 2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Durban - Umhlanga 3*
Number of rooms: 234
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Also Known As:
Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks

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