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All 18 Umhlanga Rocks hotels

Holiday Inn Express Durban - Umhlanga

3.0 of 5 Hotel   |   2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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68%
Ranked #11 of 18 hotels in Umhlanga Rocks
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 2 weeks ago
Amatory M Johannesburg, South Africa
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106 people have reviewed this hotel

Traveler rating
    15
    58
    24
    6
    3
See reviews for
22
25
8
37
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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English first
2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

Stayed there April 3. Check in was OK, but cool and computerized. I was bushed and asked about room service. Was told to call a 5 digit number I couldn't remember. After cracking into my room (literally- had to do the electric key two-three times and hit the door with my shoulder at precisely the right moment. No menus in... More

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback. I do apologize for any miscommunication received regarding the out-sourced restaurant. As part of our Express Brand Standards, all food service orders are on a “call & collect basis” and need to be collected from the reception desk in the interest of our guest’s safety and security. Thank you for bringing to our attention the... More

Johannesburg, South Africa
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We were in the area and needed one night stay. It was a pleasing experience room was perfect only beds are small. Service was excellent when we requested a cot and extra bedding it came immediately. Hotel looks nice from outside reception were friendly even got a late checkout only breakfast was a bit sad not a wide variety and... More

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your positive feedback from your recent overnight stay with us. I am glad that we were able to accommodate your requests timoulsy. We certainly look forward to welcoming you back to our Hotel in the near future. Warm regards Bronwyn McLeod – General Manager More

Johannesburg,South Africa
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 22, 2014

I stayed for two nights on a business trip. Convenient and comfortable for the business person. Not really a holiday hotel. Although I did spot many foreign tourists. The rooms are reasonable size modern comfortable. The breakfast average but everything you need. Had supper one evening in the restaurant. The steak was good. Staff helpful and friendly. Nothing much nearby... More

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Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your comments regarding your recent stay with us. We are pleased to hear that our facilities were in line with your business requirements and furthermore that you had a good meal experience at the outsourced Butcher Block Restaurant. We certainly look forward to welcoming you back to our hotel in the near future. Warm regards Bronwyn McLeod... More

Maseru, Lesotho
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed January 31, 2014

I was in durban with my wife for some business. this was my first visit there so used trip advisor to check out a few hotels & finally decided on this one. Its a great place a walkable distance to a nearby mall, and also to the beach. ask for ocean facing rooms for a great view. its in a... More

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you so much for your positive review of our Hotel. I am pleased to hear you had a memorable stay with us and that you feel you received great service. We certainly do value your feedback and we certainly look forward to your next visit with us. Yours sincerely Bronwyn McLeod – General Manger More

Arusha, Tanzania
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 14, 2014

last stay - 16 Dec, 2013 and 17 Dec, 2013.. I am a regular guest of this hotel and whenever I visit Durban .. I always stay in this hotel.. Staff is very friendly .. Rooms are comfortable .. Very Nice Shower, Housekeeping is very efficient.. Buffet Breakfast is delicious......Over all Good Service.... Surely I will recommend to all of... More

Was this review helpful? Yes 3
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your continued support. We truly value your feedback and are pleased to read that you had a wonderful stay at our establishment in December. We certainly look forward to welcoming you back to the Hotel later this year as indicated in your feedback. Yours sincerely, Bronwyn McLeod – General Manager More

Johannesburg, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed January 13, 2014

I stayed at this hotel from the 31st Dec 2013 to 2 Jan 2014. The service at this hotel was absolutely shocking. There were cockroaches crawling around the breakfast room. The pool was green and the hotel expected guests to swim in this water. I raised my concerns with management who advised that they would look into the matter and... More

Was this review helpful? Yes 3
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you very much for your recent stay at the Holiday Inn Express Durban Umhlanga. I am sorry to see you did not enjoy your overall experience with us. We'd like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honour of serving you again should your travels... More

Colchester, South Africa
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed January 10, 2014

I had the misfortune of staying at this hotel for a night in January (all the other regular hotels were full due to the holiday season) and I certainly wont be returning there. I got the impression that they were trying to accommodate as many people with the fewest amenities as possible and make the most money from them -... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Dear PeteF621, Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant. I am very sorry that you were not satisfied with the level of service, facilities and amenities you received during your stay. It is truly regrettable that our room accommodations and breakfast service did not live... More

Gaborone, Botswana
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 8, 2014 via mobile

We stayed in the hotel for 4 nights the staff were very organised and friendly. The rooms were pretty good and very comfortable. We had a sea facing room with great views of the sea. The hotel unlike some other hotels in the area was not right on the beach but it was a reasonable distance . The main pro... More

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your positive feedback from your stay at our Hotel. I am so pleased that you had an enjoyable stay with us and found our facilities to be good value for money. We are extremely fortunate to be situated in a prime position in Umhlanga – close to King Shaka International Airport, Gateway Theatre of Shopping and the... More

johannesburg
Top Contributor
60 reviews 60 reviews
53 hotel reviews
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed January 6, 2014

My wife and I stayed here from 24-26 December. We enjoyed it. The staff were friendly on checkin. Breakfast staff were quiet efficient in allocating tables quickly to guests even though it was full. well done. My room was big, spacious and just like any other holiday inn express room you would find in south Africa but with a fantastic... More

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your favourable review regarding your recent stay at our Hotel. Your positive feedback is appreciated and will be shared with all staff. We certainly are fortunate to have the most spectacular ocean view from our Hotel. Once again, thank you for your feedback and we certainly look forward to welcoming you back to the Holiday Inn Express... More

Cape Town, Western Cape, South Africa
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 13, 2013

I have stayed at this hotel twice recently. Its new and the location is excellent for anyone doing business in the Umhlanga area. It's an Express hotel so the furniture is basic but clean and comfortable. I ate at the restaurant next door , which was also very satisfactory. The sea facing bedrooms have great views. The staff are very... More

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Dear Mr O'Leary, We are so thrilled that you had an enjoyable stay with us. Your positive feedback is greatly appreciated and will be shared with the team. Looking forward to welcoming you back to the Hotel soon. Warmest regards Bronwyn McLeod - General Manager More

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Additional Information about Holiday Inn Express Durban - Umhlanga

Also Known As:
Holiday Inn Express Durban - Umhlang Hotel
Holiday Inn Express Durban - Umhlang Hotel Umhlanga Rocks
Address: 2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
Phone Number:
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 18 hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Durban - Umhlanga 3*
Official Description (provided by the hotel):
The HOLIDAY INN EXPRESS DURBAN-UMHLANGA offers stunning sea views. Ideally situated within walking distance to the upmarket Gateway shopping and entertainment centre and within short driving distance from the Umhlanga beachfront. ... more   less 
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