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Holiday Inn Express Durban - Umhlanga

3.0 of 5
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2 Ncondo Place | Cnr Ncondo Place & Ntusi Road, Off Umhlanga Rocks Drive, Umhlanga Rocks 4320, South Africa
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Holiday Inn Express Durban - Umhlanga
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Ranked #14 of 18 Hotels in Umhlanga Rocks
A recent review
5 of 5 stars reviewed 1 week ago
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182 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Friendly and helpful staff. Great conferencing facilities. Amazing restaurant! #TheButchersBlock Spacious and comfortable rooms with a stunning view! Great breakfast spread! Yum (Great water pressure in showers)

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your great feedback from your recent stay with us. We are very fortunate to have Butcher Block Restaurant within walking distance of our Hotel and we are so pleased that you had a wonderful dining experience. We are so pleased that our facilities exceeded your expectations. Looking forward to welcoming you back soon. Kind regards Bronwyn McLeod... More 

South Africa
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed there for 3 nights. Nice hotel. Rooms were clean and comfortable. Breakfast was nice and staff is friendly and polite. Pool very small. Nice hotel for a break away from home. Will stay there again.

Was this review helpful? Yes 2
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased that all our facilities met with your expectations, and we certainly look forward to welcoming you back soon. Warm regards Bronwyn McLeod - General Manager More 

Berlin, Berlin, Germany
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Overall, the Holiday Inn is a safe bet. The only real downside is that the double beds are quite tiny for two people. The reception also says there are no rooms with bigger beds one could change to because the hotel is more for "corporate clients, not leisure." The persistent knock on the door "housekeeping!!!" at 8 a.m. on a... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. Kind regards Bronwyn McLeod - General Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff in the reception are exceptional. They are extremely helpful as well as assertive. Friendly hospitality is key and well done. When I was making my reservation on the phone, the staff were very friendly and helped me with what I needed. The hotel is clean and well maintained throughout the entire building. The room was fresh and neat.... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your extremely favourable review from your recent stay at our Hotel. Your comments are so well received - thank you. Warm regards Bronwyn McLeod - General Manager More 

South Africa
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel is close enough to the beach with great views. The security guard at the basement parking was friendly, which was a nice surprise. The gentleman at check in was great , and even called me in my room to check whether I found the room to be in order. The rest of the staff are shocking in their... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. It is our goal to consistently provide superior service and accommodations and your comments are very important to us. We are very sorry to hear that we did not meet with our normal high standards expected of an international brand. Service excellence is of utmost importance at the Hotel... More 

Durban, South Africa
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My wife and I were looking for an affordable night away , just the two of us. Once again The Holiday Inn Express in Umhlanga ticked all our boxes for our requirements. Friendly and efficient staff, a modern room with lovely furnishings and a professional operation throughout the hotel, with no request to much trouble to be accommodated. The sea... More 

Was this review helpful? Yes 1
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your review - it certainly is very well received and music to our ears. We are more than pleased that you continue to support our Hotel, and enjoy your visits. We certainly look forward to welcoming you back soon! Warmest regards Bronwyn McLeod - General Manager More 

Sydney, Australia
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed here for a week in May..the front desk staff were friendly and very helpful. A great breakfast every morning with options of sitting on the outside patio with wonderful views towards the sea. Parking was safe and freely available. The room was comfortable with a desk and a couch to relax on. There was an excellent steak restaurant next... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are so pleased to hear that our facilities ticked all your requirements and you had an enjoyable stay with us. We certainly do look forward to welcoming you back soon. Warm regards Bronwyn McLeod - General Manager More 

Centurion, South Africa
2 reviews
4 of 5 stars Reviewed May 27, 2015

Friendly staff, front desk staff are really efficient, rooms are clean and comfortable and have great ocean views. Situated within walking distance to Gateway Shopping Center and to the Beach at Umhlanga Rocks.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback. We are so pleased that you had a lovely stay at our Hotel and we certainly look forward to welcoming you back soon for another visit. Warm regards Bronwyn McLeod – General Manager More 

Midrand, South Africa
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed May 24, 2015

What can I say, everything was just great. Excellent front reception staff. And the view of Durban bay over Umhlanga is stunning. Nice pool. Breakfast was awsome. Close to shops and business alike, restaurant in Umhlanga are worth their while.

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your lovely review of our Hotel. We are so pleased that you enjoy every aspect of your stay with us. Looking forward to welcoming you back soon. Warm regards Bronwyn McLeod - General Manager More 

Johannesburg, South Africa
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 15, 2015

Really great service from the front desk, always very helpful and efficient! The rooms are spacious and clean, very comfortable! I wouldn't recommend the restaurant at the hotel, The Butchers Block. The food is generally good but the service is terrible and the time taken to prepare the food is absolutely crazy. There have been few times that I have... More 

Was this review helpful? Yes
Holiday Inn E, General Manager at Holiday Inn Express Durban - Umhlanga, responded to this review

Thank you for your feedback from your recent stay with us. We are pleased to hear that you enjoy the hotel facilities and we are sorry to hear about your experience at the outsourced Butcher Block Restaurant – this has been addressed with the Management. Thank you for bringing to our attention your billing concern, this has been addressed with... More 

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