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All 18 Umhlanga Rocks hotels

Protea Hotel Umhlanga Ridge

4.0 of 5 Hotel   |   14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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74%
Ranked #10 of 18 hotels in Umhlanga Rocks
Certificate of Excellence 2013
A recent review
  • Reviews (98)
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98 people have reviewed this hotel

Traveler rating
    17
    55
    16
    7
    3
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14
21
8
47
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Durban
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

loved the accommodation and food was very good - variety and catered for Indian Hindu preference. Rooms are spacious are staff are the best I have encountered - from the reception staff to cleaners and waiters.

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Morgan N Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and support are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our... More

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 4 weeks ago

I agree with a few of the other reviews that this hotel is not up to 4 star quality. A minor issue at reception turned into a 45 minute wait just to check into the hotel. The staff is clearly not trained to think outside the box and/or deal with customers who may be a little upset at having to... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Sandra S With reference to my earlier conversation with your colleague, we would once again like to thank you for taking the time to let us have feedback regarding your recent stay and conference with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and improve wherever possible. Please accept our... More

Johannesburg, South Africa
Contributor
15 reviews 15 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I use Umhlanga Ridge Protea on a regular basis. One of only 2 hotels I stay at when in KZN on business. Great new clean rooms. Suites are also of high standard and spacious. Average selection for buffet breakfast. No minibar and the roomservice menu is limited. Surely they can duplicate the in-house restaurant's menu!

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear BiggyC Thank you for letting us have your feedback with regards to your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Great to hear that you enjoyed the clean rooms, standard and size of suite and the buffet breakfast. Should you visit... More

London, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 21, 2014

Stayed for 2 nights on business. Firstly the hotel organized a transfer from the airport which was given to a local taxi firm as the hotel does not employ it's own drivers. The driver was late, the car was 20 years old with no A/C and the driver was driving way too fast. He also didn't know where he was... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Matt G Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our apologies for the discomfort caused during your stay. Your experience most certainly does not reflect the high standard that we are usually... More

Addis Ababa, Ethiopia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed January 10, 2014

Nice location if you want to shop, but a drive away to the beach. The staff were friendly, but the family room was a bit too basic. What is the point of having a fridge and microwave, but no eating implements? It was also somewhat strange that we could not sign for breakfast, but had to pay cash there and... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Grumpybrother We really appreciate you taking the time to inform us of the ‘small niggles’ during your recent stay. As you are aware, Protea Hotels prides itself in delivering the best GUEST service and strives to get the basics right consistently and therefore, feedback is of utmost importance to us. Please accept our apologies for the discomfort caused and... More

Ladysmith, South Africa
2 reviews
1 of 5 stars Reviewed January 3, 2014

I recently stayed at the protea hotel umhlanga ridge for six nights and I am sad to say that it is definately not up to standard. After complaining numerous times to the manager who did try her utmost to solve the situation, I was still unhappy. The service of in house dinning is pathetic. I waited 45 minutes for my... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Nathisha B We would once again like to apologise for the discomfort caused during your recent stay. The feedback provided by the manager who was assisting you, certainly does not reflect the high standard of service and quality that we are usually proud to offer. Please be assured that the necessary corrective action has been taken to rectify the... More

Benoni, South Africa
Contributor
13 reviews 13 reviews
9 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 29, 2013 via mobile

We love this hotel, multiple visits in last three years. The children have their own room, the rooms are spacious and very comfortable. You have turn down and clean up if you showered before dinner. Great staff , excellent service and outstanding management feed back. We will return any time. Two days here feels like a holiday.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Noeleen H We love your reply ! Thank you for taking the time to let us have such encouraging feedback. Your mail has been forwarded to the TEAM and everybody is delighted! We thank you for your loyal support and look forward to welcoming you back to the Protea Hotel Umhlanga Ridge! Regards Tina Cattaneo General Manager Protea Hotel... More

Sandton, South Africa
1 review
2 of 5 stars Reviewed December 27, 2013

i stayed with my wife for the second time in this hotel for our december holidays (8 nights in total- all paid upfront non refundable). the reason to go back to the same hotel after a blooper first time around was due to shortage of accommodation in umhlanga. both times they had a problem with their room air-conditioning. the first... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Wyze_guy81 Thank you for taking the time to let us have your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We apologise sincerely for the discomfort caused and will contact you direct to address the concerns raised by you.... More

Dubai, United Arab Emirates
Top Contributor
92 reviews 92 reviews
61 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed December 13, 2013

Stayed here for one night on a quick trip to Durban, and what a nice surprise... Pleasant staff, willing to do whatever they can to make your stay a great one. Rooms are large and clean with all the amenities you need, and very comfy beds, I got a great nights sleep. The hotel is located opposite the Gateway mall,... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Tomwmorton Thank you for letting us know that your stay with us was good! Wifi functioning at 101%..so what about that return visit you promised us? We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge! Regards. Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Sasolburg
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 9, 2013

On the first night of a 4 night business stay, noisy neigbours partying on the 3rd floor caused an unpleasant disturbance from 01:40 until after 04:00. This was reported to reception twice, but unfortunately to no avail. The next morning I requested to be moved to a more quiet area of the hotel, which was done quickly and efficiently. Unfortunately... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Michael J Thank you for your feedback pertaining to your recent visit at the Protea Hotel Umhlanga Ridge. We are most concerned that you did not experience a good night’s rest and apologise that the ‘noisy neighbours’ were not dealt with more hastily and effectively, this has been addressed. It is good to hear that you enjoyed the rest... More

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Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 18 hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
Official Description (provided by the hotel):
Protea Hotel Umhlanga Ridge - Urban Tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Umhlanga Rocks #7 Business Hotel in Umhlanga Rocks
Hotel Class
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - Urban Tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
Number of rooms
205

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