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Protea Hotel Umhlanga Ridge

4.0 of 5 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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Protea Hotel Umhlanga Ridge
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140 reviews from our community

Traveler rating
    30
    76
    23
    8
    3
See reviews for
17
29
10
68
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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Basel, Switzerland
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

I stayed in this hotel twice, last time in March 2014. I have nothing but good things to say about this place. If you want 5 star splurge go stay in a 5 star hotel, but Protea Umhlanga is the best value for money I've ever experienced. It's also right next to the second largest shopping center on the southern... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear likesgoodfood2015 Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side... More 

1 review
2 of 5 stars Reviewed January 18, 2015

My bookings were muddled. Receptionist Thabsile and manager Zama refuse to accept responsibility or even try to make a plan to accomodate me while they sort out their administration. Eventually left reception not so pleased, and had to find other accomodation nearby. Unfortunately have to go back to this hotel as our group training over 3 days is based there.... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Mookho M Thank you for taking the time to let us have comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel. With reference to our Rooms Division Manager’s call to you of earlier to-day, we once again apologise for the inconvenience caused and the poor... More 

Durban
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 18, 2015 via mobile

3rd time I'm staying at this hotel, room service levels really dropping. Ordered icecream and fruit salad, only got the fruitsalad. Ordered breakfast with hotmilk, was given cold milk. Croissants came with no butter, no knife, no jam, no cheese. Main bedroom could've been better if it was lockable. Pool on roof is wonderful, but was dirty and could do... More 

Was this review helpful? Yes 1
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Mo R I am most concerned to hear of your recent negative experience with us. We have discussed your valuable feedback, obtained detailed reporting on the events and taken the necessary corrective action. Please accept our sincere apology for the discomfort caused. When next you plan a visit, please contact me direct as I would appreciate meeting with you... More 

Johannesburg
Top Contributor
247 reviews 247 reviews
61 hotel reviews
242 helpful votes 242 helpful votes
4 of 5 stars Reviewed January 18, 2015

Managed to get a room here by luck as none was available on protea website and for the area the hotel prices were extremely high around Christmas day. I luckily found a room from an American travel booking website. For this review to be helpful the context of my stay was to be located in area with shops and nightlife... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear pt2pt3 Thank you for choosing the Protea Hotel Umhlanga Ridge and for taking the time to let us have your positive comments regarding your recent stay! Good to hear that you enjoyed the very central location as well as our facilities. We hope to welcome you back very soon! Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More 

Belfast, NI
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 10, 2015

We are a family of four and had a 2 bedroom suite. There was one bathroom. It was a great base for the Durban area and the proximity to the Gateway with shopping and eating (and hence no driving) is a real attraction for a holidaying family. We had a few issues with things in the room that did not... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear BelfastBirder Great to hear that you enjoyed your December stay with us and that your issues were sorted out. We apologise for any discomfort caused. Having Gateway shopping mall across the road and not having to drive is indeed a plus when on holiday. Thank you for your support and we look forward to welcoming you back to the... More 

Durban, South Africa
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed January 6, 2015

I found this hotel not too eager to help their guests, we never had our coffee or tea replaced the following night, our room was not made up until late afternoon, we left our laptop charger in the room and phoned immediately, they did find it but when my daughter went to fetch it for us they made her wait... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Dawn W Thank you for letting us have your comments regarding your December stay with us. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. The disturbance from the concert across the road is currently being addressed and should be resolved shortly. Please accept our sincere apology for... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2015

I had a long stay in Protea Umhlanga Ridge due to an operation I had. The hotel is very clean and very close to the mall that you can find everything you need. Only in weekend there are some noise from the Gateway center but in midnight it stops. The staff was incredebly kind, helpful and very friendly!!! The reception... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Ms Levantis Thank you for your words of appreciation regarding your recent stay at the Protea Hotel Umhlanga ridge! We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward... More 

Lavallette, New Jersey
Top Contributor
67 reviews 67 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 2, 2015

It is with some sorrow that I need to say the quality of service has slipped in the past 6 months. Last summer I had an excellent 3 week business stay and couldn't say enough about the staff and the overall experience. This December I returned for 2 weeks and was very disappointed. The room was not as clean as... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Todd E Thank you for taking the time to let us have comments regarding your recent stay with us. Without GUEST feedback we would never know when we are doing right, but more importantly, when we are doing wrong! Please accept our sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your feedback certainly does... More 

2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 19, 2014 via mobile

Great, modern hotel with big family apartments. They each have a small kitchenette with fridge and microwave. Very clean and staff go out of their way to cater for your needs. Great location opposite Gateway shopping centre but it has the drawback of being opposite the Wave House which regularly hosts loud parties at night. The breakfast is one of... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Michelle V Great to hear that you enjoyed staying in a spacious family apartment, had a good breakfast and that the TEAM looked after you! It is only during the summer holidays that there are more frequent concerts across the road at the Wave house, but you will be happy to know that this matter is currently receiving our... More 

Pretoria, South Africa
Top Contributor
56 reviews 56 reviews
42 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed December 18, 2014

The hotel was good but with some music fest across the street in the park we could get NO sleep. Unsure what the hotel can do in cases like this but it was very inconvenient for us. Maybe thicker curtains? Check in was quick and efficient with Nobuthle en Thabisele and the porter removed the plastic from our wrapped luggage... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear sonkoppie Thank you for letting us have feedback on your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We apologise for the inconvenience with regards to the TV/ remote and have taken the necessary corrective action to avoid re-occurrence of a similar... More 

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Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
Number of rooms: 205
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Hotel Style:
#6 Luxury Hotel in Umhlanga Rocks
#6 Business Hotel in Umhlanga Rocks

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