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Protea Hotel Umhlanga Ridge

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14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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Protea Hotel Umhlanga Ridge
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142 reviews from our community

Traveler rating
    30
    78
    23
    8
    3
See reviews for
17
29
10
70
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
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  • Portuguese first
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    (142)
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    (35)
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    (31)
  • Dec-Feb only
    (42)
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Liverpool
Senior Contributor
40 reviews 40 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a welcoming entrance with a friendly glass of grape juice on arrival and a designated check in area The room I had was duplex with 2 bathrooms and a seperate living area and bedroom on the mezzanine which was nice The view of the shopping centre is tempting but in the distance the hills and scenery was... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear xxGemxx Thank you for your valued feedback. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Great to hear that you enjoyed a warm welcome, a nice room with a beautiful scenery and helpful STAFF. However, we are most concerned that the restaurant’s food was not up... More 

london
Top Contributor
59 reviews 59 reviews
38 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I checked into this hotel this evening. I was mostly tempted by the pool, which looks great in the photos. Unfortunately in reality the pool is actually two different pools. Both are about 4m long and 2m wide. One is a half a metre deep. The other is murky and dirty-looking. Both are freezing cold. On top of this the... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear anonym0us Thank you for taking the time to let us have your comments regarding your recent visit to our hotel. On inspecting the pool this morning we find that your comments regarding the water’s appearance in the one section, had been attended to. Unfortunately due to the normally high temperatures experienced in our area, the pool does not have... More 

Basel, Switzerland
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2015

I stayed in this hotel twice, last time in March 2014. I have nothing but good things to say about this place. If you want 5 star splurge go stay in a 5 star hotel, but Protea Umhlanga is the best value for money I've ever experienced. It's also right next to the second largest shopping center on the southern... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear likesgoodfood2015 Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side... More 

1 review
2 of 5 stars Reviewed January 18, 2015

My bookings were muddled. Receptionist Thabsile and manager Zama refuse to accept responsibility or even try to make a plan to accomodate me while they sort out their administration. Eventually left reception not so pleased, and had to find other accomodation nearby. Unfortunately have to go back to this hotel as our group training over 3 days is based there.... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Mookho M Thank you for taking the time to let us have comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel. With reference to our Rooms Division Manager’s call to you of earlier to-day, we once again apologise for the inconvenience caused and the poor... More 

Durban
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed January 18, 2015 via mobile

3rd time I'm staying at this hotel, room service levels really dropping. Ordered icecream and fruit salad, only got the fruitsalad. Ordered breakfast with hotmilk, was given cold milk. Croissants came with no butter, no knife, no jam, no cheese. Main bedroom could've been better if it was lockable. Pool on roof is wonderful, but was dirty and could do... More 

Was this review helpful? Yes 1
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Mo R I am most concerned to hear of your recent negative experience with us. We have discussed your valuable feedback, obtained detailed reporting on the events and taken the necessary corrective action. Please accept our sincere apology for the discomfort caused. When next you plan a visit, please contact me direct as I would appreciate meeting with you... More 

Johannesburg
Top Contributor
255 reviews 255 reviews
61 hotel reviews
253 helpful votes 253 helpful votes
4 of 5 stars Reviewed January 18, 2015

Managed to get a room here by luck as none was available on protea website and for the area the hotel prices were extremely high around Christmas day. I luckily found a room from an American travel booking website. For this review to be helpful the context of my stay was to be located in area with shops and nightlife... More 

Was this review helpful? Yes 1
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear pt2pt3 Thank you for choosing the Protea Hotel Umhlanga Ridge and for taking the time to let us have your positive comments regarding your recent stay! Good to hear that you enjoyed the very central location as well as our facilities. We hope to welcome you back very soon! Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More 

Belfast, NI
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 10, 2015

We are a family of four and had a 2 bedroom suite. There was one bathroom. It was a great base for the Durban area and the proximity to the Gateway with shopping and eating (and hence no driving) is a real attraction for a holidaying family. We had a few issues with things in the room that did not... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear BelfastBirder Great to hear that you enjoyed your December stay with us and that your issues were sorted out. We apologise for any discomfort caused. Having Gateway shopping mall across the road and not having to drive is indeed a plus when on holiday. Thank you for your support and we look forward to welcoming you back to the... More 

Durban, South Africa
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed January 6, 2015

I found this hotel not too eager to help their guests, we never had our coffee or tea replaced the following night, our room was not made up until late afternoon, we left our laptop charger in the room and phoned immediately, they did find it but when my daughter went to fetch it for us they made her wait... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Dawn W Thank you for letting us have your comments regarding your December stay with us. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. The disturbance from the concert across the road is currently being addressed and should be resolved shortly. Please accept our sincere apology for... More 

Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2015

I had a long stay in Protea Umhlanga Ridge due to an operation I had. The hotel is very clean and very close to the mall that you can find everything you need. Only in weekend there are some noise from the Gateway center but in midnight it stops. The staff was incredebly kind, helpful and very friendly!!! The reception... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Ms Levantis Thank you for your words of appreciation regarding your recent stay at the Protea Hotel Umhlanga ridge! We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. We look forward... More 

Lavallette, New Jersey
Top Contributor
71 reviews 71 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed January 2, 2015

It is with some sorrow that I need to say the quality of service has slipped in the past 6 months. Last summer I had an excellent 3 week business stay and couldn't say enough about the staff and the overall experience. This December I returned for 2 weeks and was very disappointed. The room was not as clean as... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Todd E Thank you for taking the time to let us have comments regarding your recent stay with us. Without GUEST feedback we would never know when we are doing right, but more importantly, when we are doing wrong! Please accept our sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your feedback certainly does... More 

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