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All 18 Umhlanga Rocks hotels

Protea Hotel Umhlanga Ridge

4.0 of 5 Hotel   |   14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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Ranked #10 of 18 hotels in Umhlanga Rocks
A recent review
5 of 5 stars reviewed 4 days ago
Debajyoti-Dey Kolkata (Calcutta), India
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109 people have reviewed this hotel

Traveler rating
    22
    59
    18
    7
    3
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15
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Kolkata (Calcutta), India
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

In transit, my colleague and I were stayed there for one night only . However the staff were more than helpful and the room was SO nice and spacious. Large bathroom and beautiful shower facility. Very clean and fresh. All the tidbits, e.g.bathroom toiletries, kettle and tea/coffee facility were there. Excellent TV screen. Very large bed,. SO comfy linen. All... More

Was this review helpful? Yes 3
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Debajyoti-Dey Thank you so much for the positive feedback that you have posted on Tripadvisor. We are delighted to receive your commendations about our facilities and service. We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge. Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Port Elizabeth, South Africa
Contributor
18 reviews 18 reviews
12 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Mistakes happen...and mostly they end up in frustrations especially when accompanied with the end of a working day while travelling. I usually stay in Umhlanga but for some unknown reason - new travel agents probably - I was booked in to the same chain hotel in Durban...rather far form the office and where I would need to be early the... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear NickVgoba We are glad to hear that you will be staying with us on the ridge, the next time you visit Durban!! Thank you for the positive feedback and hope to see you soon!!! Regards Leanka Petrella Deputy General Manager Protea Hotel Umhlanga Ridge More

Northern California
Top Contributor
56 reviews 56 reviews
50 hotel reviews
122 helpful votes 122 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Nice new hotel, but with work to do to make 4 stars. Arrived late on a Sunday night with 4 others. 3 of the rooms assigned had non-working HVAC. Staff could not fix the problem & no engineer was on duty. Staff guy tried to convince me that the room temp was as stated in centigrade probably thinking that as... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear JP&mom Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our apologies for the discomfort caused during your stay. Your experience most certainly does not reflect the high standard that we are usually proud... More

Lugano, Switzerland
Top Contributor
80 reviews 80 reviews
46 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Excellent location if you intend to visit Gateway Shopping Mall, as it's located in front of the Hotel. That means large choice of restaurants just across the street. The neighborhood is very well maintained. The hotel itself is quite nice and modern, with good service. Free internet is limited per day (500 MB). I suggest this hotel only if you... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Sarosio Thank you for taking the time to let us have feedback with regards to your recent stay. GUEST feedback is imperative for us to ensure that we are meeting and exceeding our GUESTS expectations. We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge in the near future! Regards, Leanka Petrella Deputy General Manager Protea... More

Montréal, Québec
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

we stayed there only one night last May; this is a modern hotel; we had a nice room on the second floor with a large bathroom, and we really enjoyed the place; we had excellent buffet meals, breakfast and supper; we had also a drink on the nice outside terrasse.

Was this review helpful? Yes
PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Lessasy Thank you for the positive feedback about our facilities. Hope to see you again soon. Please do not hesitate to let us know if we can be of any further assistance to you. Regards Leanka Petrella Deputy General Manager Protea Hotel Umhlanga Ridge More

Knoxville, Tennessee
Top Contributor
73 reviews 73 reviews
13 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We flew to South Africa for holiday from the US. Our resort stay started on a Saturday and we wanted time to rest prior to check in so we flew in day early and stayed one night in this hotel. The staff was very helpful and extremely friendly. We arrived at 9:00 pm and the restaurant /bar was not open.... More

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PHURDurban, Depurty General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Gabahatcher Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about the location, facilities and service and look forward to welcoming you back to the Protea Hotel Umhlanga Ridge. Regards Leanka Petrella Deputy General Manager Protea Hotel Umhlanga Ridge More

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The rooms are nice, equipped with microwave and fridge. The loft style rooms are nice but the bedroom needs blackout curtains to keep the light out, if you need darkness to get good rest then opt for a standard room. There are plenty of places to eat along the street and mall, and the hotel food is very nice as... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Jeffstaceys Thank you for taking the time to let us have your feedback with regards to your recent stay. We are delighted to receive your commendations about our facilities and location. Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact us... More

Senior Contributor
35 reviews 35 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 10, 2014

Fantastic location opposite the Gateway theatre of shoppinh and we had an awsome duplex family room. We generally stay at the Hilton when in Durban but not any more this will be our family hotel of choice.

Was this review helpful? Yes 1
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear comradestuart We are excited to hear that we will be seeing more of you and your family, staying in our family accommodation and enjoying the facilities at the Gateway theatre of shopping, located across the road from the hotel. Looking forward to welcoming you back real soon! Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Cape Town
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 9, 2014

This was my first stay at this hotel as I normally stay at an opposition group hotel in the same vicinity and this hotel beats it hands down. The service at the check in was excellent and also when I checked out. Also the service at the bar was excellent. The room was very comfortable and spacious. I really liked... More

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Capetownjulia Thank you for letting us know of the excellent service, comfortable and spacious accommodation and the great shower, which you enjoyed. We look forward to hearing from you and reserving your park facing room, for your next visit. Regards, Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed June 6, 2014

Protea Umhlanga Ridge is in the perfect location and rooms are spacious and luxurious.The staff are amazing, they go the extra mile to ensure guests are having an enjoyable experience.I had a fantastic stay, this hotel will be my home when visiting Durban.

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear KDS Thank you for taking the time to let us have your feedback. “Phenomenal Service” is what we strive to achieve and the TEAM is thrilled to hear, that this is what you experienced! We assure you of our best attention at all times and look forward to welcoming you ‘home’! Regards, Tina Cattaneo General Manager Protea Hotel Umhlanga... More

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Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Business Hotel in Umhlanga Rocks #6 Luxury Hotel in Umhlanga Rocks
Hotel Class
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - Urban Tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
Number of rooms
205

Questions & Answers

Here’s what questions travelers have asked, with answers from representatives of Protea Hotel Umhlanga Ridge and other travelers.
1 question
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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