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Protea Hotel Umhlanga Ridge

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14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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163 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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Johannesburg, South Africa
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 1 week ago

This was one good holiday with my family the rooms, the staff etc. following my post on the 01st July 2015 something unsavoury happened later that day. A group of inconsiderate people from an airline occupied the suite next to mine and made noise till around 12 midnight when I called reception, the security and staff on duty handled the... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Brian M Thank you for taking the time to let us have feedback with regards to your recent stay. We rely on GUEST feedback to determine both positive and negative aspects of our hotel and to improve wherever possible. We are delighted to receive your commendations about our facilities and service. Please accept our sincere apologies for the discomfort... More 

Cape Town Central, South Africa
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

So central. GREAT hospitality! Staff are amazing! Rooms cleaned daily. Location is SUPER!! Opposite Gateway Mall and Wave House. 5* by far!! Rooms have bath tub & walk-in shower. Kitchenette well equipped.

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Samantha M Great to hear that we met, and possibly exceeded your expectations? We do have a sought after location which is popular with both our business and leisure travellers. A 10 min drive to the main beach and a walk across the road to fabulous shopping facilities are two reasons for this. Combined with spacious rooms offering a... More 

Pretoria, South Africa
Level Contributor
99 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Having stayed in a few Protea hotels for business and my last being the spectacular Saldanha bay Protea, I must say this is hotel is a long shot from what is offered at Saldanha. Staff are mostly somewhat efficient if not friendly. Only used the restaurant once to have the most expensive pita, although very delicious pita. My waiter decided... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear RuanVanDerMerwe Thank you for taking the time to let us have comments regarding your recent stay with us. Without GUEST feedback we would never know when we are doing right, but more importantly, when we are doing wrong! Please accept our sincere apologies for the discomfort and inconvenience that you experienced during your stay. Your feedback certainly does not... More 

Johannesburg
Level Contributor
92 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here for a night after taking our daughter back to boarding school. The location is great, being right next to Gateway Shopping centre, so there are many restaurants to choose from. Check was very fast and friendly. The rooms are functional and comfortable, but the room service was quite disappointing so we decided to eat out for breakfast.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Phantomreviewer Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about our location and facilities. We have addressed the room service issue with the relevant persons. Hope to see you again soon! Michael Delaney General Manager Protea Hotel Umhlanga Ridge More 

Johannesburg, South Africa
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

Had a lovely warm stay away from Johannesburgs cold spell. The hotel is in walking distance from Gateway(shopping mall) a d surrounded by many eateries. From low cost veggie takeaway meals to lovely slap up meals. The hotel is very minimalistic in it decor and is headed by pleasant staff albeit for a few unmoved by request a bit different... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Nanacharms Thank you for taking the time to let us have feedback regarding your recent stay. We are delighted to receive your commendations about our location and service. Please accept our sincere apologies with regards to the aircon, this issue has been addressed with the management TEAM. Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge... More 

Sandton, South Africa
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Located directly opposite the Gateway Theatre of Shopping, we had the luck of being upgraded from a Standard Room to a Junior Suite at this well situated hotel. Located on the 7th floor, which for this hotel is the top floor and houses the hotels pool, the Junior Suite is very spacious and quite a treat at first glance, with... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear sandtontimes We greatly appreciate you taking the time to let us have your comments regarding your recent stay. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Your experience certainly does not reflect the high standard which we are normally proud to offer. Please accept our apologies... More 

Midrand, South Africa
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Went back to the Protea Hotel Umhlanga Ridge recently for business. Unfortunately I must review that it has deteriorated since our previous stay. Their bedding really needs special attention. Our bedding was torn, bloody and not in a good condition at all. Furthermore their prices for food was incredibly high. Definitely not worth it. In fact it edges to me... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Tastystyles As a valued Prokard Gold member we thank you for your support as well as your feedback regarding your recent stay with us. We wish to apologise for the unacceptable condition of the linen. Corrective action and re-training has been put in place and we trust that a similar incident will not re-occur. The pasta and prawn dish... More 

Cape Town, Western Cape, South Africa
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed June 16, 2015

The overwhelming sense that I had staying at this hotel was that I could have been anywhere in the world. In fact, looking out of my hotel window, I had a view of Gateway shopping centre, and the Mr Price 'port sign. (the Neon S was clearly broken). At one stage (maybe this was after I drowned my sorrows from... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear James K Thank you for your words of appreciation, we are delighted that you enjoyed our facilities and services! Please contact us when next you plan a trip to this area to assist you with your accommodation arrangements. We look forward to welcoming you back to the Protea HotelUmhlanga Ridge. Regards, Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More 

Chandigarh India
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed May 29, 2015

I stayed in Protea for 3 weeks. I got a family room which had a small galley with a microwave and sink which was a nice thing since I like mid night snacks. The Room had a balcony towards the Gateway shopping mall. The staff was friendly and helpful and tried to make sure my stay was comfortable. I requested... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Jaspreet Singh K Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are very pleased to hear that you enjoyed your 3 week stay in one of our apartments and that the STAFF attended to... More 

Bloemfontein
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed May 27, 2015

This Protea Hotel is situated in the "Sandton" of Durban. We were in a group of four and had rooms on the fourth and sixth floor. To access the rooms you had to go along an exposed balcony. Fortunately the weather was good. I'm not sure what guests would do if it rains . . . The breakfast was good... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Dupreezg We are delighted to hear that you had a good stay with us recently and hope to welcome you back soon! Fortunately the covering of the corridors along our family apartments are sufficient to shelter GUEST, should it be a rainy day. Our cheese cake is usually of high standard and we apologise that the slices served to... More 

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