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Protea Hotel Umhlanga Ridge

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14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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155 Reviews from our TripAdvisor Community

Traveler rating
    33
    85
    26
    8
    3
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19
31
10
77
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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Chandigarh India
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I stayed in Protea for 3 weeks. I got a family room which had a small galley with a microwave and sink which was a nice thing since I like mid night snacks. The Room had a balcony towards the Gateway shopping mall. The staff was friendly and helpful and tried to make sure my stay was comfortable. I requested... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Jaspreet Singh K Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We are very pleased to hear that you enjoyed your 3 week stay in one of our apartments and that the STAFF attended to... More 

Bloemfontein
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 1 week ago

This Protea Hotel is situated in the "Sandton" of Durban. We were in a group of four and had rooms on the fourth and sixth floor. To access the rooms you had to go along an exposed balcony. Fortunately the weather was good. I'm not sure what guests would do if it rains . . . The breakfast was good... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Dupreezg We are delighted to hear that you had a good stay with us recently and hope to welcome you back soon! Fortunately the covering of the corridors along our family apartments are sufficient to shelter GUEST, should it be a rainy day. Our cheese cake is usually of high standard and we apologise that the slices served to... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I stay here monthly for business travel. This hotel is well situated in the close to the Gateway shopping centre; with plenty good parking and close to all modern amenities. The rooms are modern, stylish and very clean. The staff is what elevates this hotel above other hotels. They are well trained and very friendly. The one downside is that... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Good day Paul K Thank you for your regular support and positive comments! With regards to the noisy cars, we are happy to advise that we have applied for ‘speed bumps’ in the adjacent road which we believe will prevent cars from speeding in this area. Kindly inform me of your details so that we can note on your profile... More 

Durban, South Africa
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at this hotel for the first time with a family of four (two adults and two kids). The family apartment consisted of 2 bedrooms and small kitchen and balcony. The kitchenette gave the option for small meal prep with a sink and microwave provided but no stove. The apartment was clean and spacious but the noise from... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Kemmy C Thank you for choosing the Protea Hotel Umhlanga Ridge! It is great to hear that you enjoyed the location which is popular with both holiday and business travellers. We certainly hope that, although this is your first visit, it is not your last, and look forwarding to welcoming you back. Regards Tina Cattaneo General Manager Protea Hotel... More 

Newcastle, United Kingdom
Top Contributor
87 reviews 87 reviews
43 hotel reviews
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed for 1 night during a coach tour of South Africa. The hotel is big with a huge shopping mall just across the street. This was packed with shops incl a supermarket.There were loads of restaurants as well as several fast food outlets so eating out was not a problem The hotel is miles from Durban but a brief... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Dave H We appreciate you taking the time to let us have your comments with regards to your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Great to hear that you enjoyed the mall directly opposite the hotel with its huge variety... More 

Hyderabad, India
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2015

Hi All, I stayed in a Family room on 3rd Floor which was facing the Gateway Mall. Coming to the Pros, The Location is pretty good as it is right in front of the Gateway Mall. The food options around the hotel are awesome, Especially if you are Indian. There is a small indian food outlet RK's Veg, which was... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear AvanapuVenu Thank you for taking the time to let us have your comments regarding your recent stay with us. Your feedback is highly valued and will be used constructively to maintain and improve our standards of service and facilities. We have noted your observations regarding the noise levels in the room and will ensure that when next you visit,... More 

Durban, South Africa
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed April 17, 2015

From the moment you step into reception, you can feel the warmth and hospitality. The receptionist was fantastic. My kids got activity packs and juice - and they were totally chuffed. Complimentary glasses of Juice and Water is always available after 2pm at reception area. we booked the family suite-clean and spacious. 2 bedrooms-each with its own tv.-another bonus for... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear frm006 We are delighted to hear that you enjoyed your stay with us and that we would soon have the pleasure of welcoming you back. Please do not hesitate to contact me direct for any assistance you may need in securing your return visit. Regards, Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More 

Dubai, United Arab Emirates
Senior Contributor
44 reviews 44 reviews
12 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 16, 2015

This hotel really wowed me, as I have never stayed in such a big room before. Was given a two floor suite, with all the amenities ranging from kitchen equipped with a mini fridge, microwave, sink, tea& coffee making facilities (nice little complimentary snacks too) Guest bathroom and big living area with satellite tv. Master bedroom which was located upstairs... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Mr Reggie_lu Great to hear that we met, and possibly exceeded, your expectations? We do have a sought after location which is popular with both our business and leisure travellers. A 10 minute drive to the main beach and a walk across the road to fabulous shopping facilities are two reasons for this. Combined with the spacious rooms offering... More 

Cape Town Central, South Africa
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 14, 2015

This hotel is situated about 20 minutes away from the airport, which makes it easy to find and is very central. The Gateway Shopping Mall is virtually 20 metres away. It is very ideal for the business traveller. The rooms are practical and not overly decorated. Cleanliness, comfort and practicality is key. I have never had any shortcomings with the... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Gordon M We are delighted to hear that the hotel met your expectations – thank you for letting us know! As you mentioned, the hotel is ideal for business travellers but also very popular with leisure GUEST on weekend and holidays due to the main beach being a 5 to 10 minute drive and many other tourist attractions such... More 

Eastbourne
Top Contributor
244 reviews 244 reviews
37 hotel reviews
134 helpful votes 134 helpful votes
3 of 5 stars Reviewed April 14, 2015

Modern soulless hotel in a big city. Does what it says on the tin but apart from being reasonably comfortable it is nothing special. OK if it suits your journey as not far from Duurban airport, reasonably easy to find and it has own parking. Restaurants close by.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear davidwnorth Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and improve wherever possible. When next you plan a visit to this area please contact me direct as I would appreciate the opportunity to change your perception by ensuring that the... More 

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