We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Protea Hotel Umhlanga Ridge

4.0 of 5 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Protea Hotel Umhlanga Ridge
Professional photos View all
Browse nearby
Protea Hotel Umhlanga Ridge
Write a Review

132 reviews from our community

Traveler rating
    28
    73
    21
    7
    3
See reviews for
16
27
10
65
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (132)
  • Mar-May only
    (33)
  • Jun-Aug only
    (34)
  • Sep-Nov only
    (31)
  • Dec-Feb only
    (34)
All months
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed yesterday NEW via mobile

Great, modern hotel with big family apartments. They each have a small kitchenette with fridge and microwave. Very clean and staff go out of their way to cater for your needs. Great location opposite Gateway shopping centre but it has the drawback of being opposite the Wave House which regularly hosts loud parties at night. The breakfast is one of... More 

Was this review helpful? Yes
Pretoria, South Africa
Top Contributor
56 reviews 56 reviews
42 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The hotel was good but with some music fest across the street in the park we could get NO sleep. Unsure what the hotel can do in cases like this but it was very inconvenient for us. Maybe thicker curtains? Check in was quick and efficient with Nobuthle en Thabisele and the porter removed the plastic from our wrapped luggage... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear sonkoppie Thank you for letting us have feedback on your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. We apologise for the inconvenience with regards to the TV/ remote and have taken the necessary corrective action to avoid re-occurrence of a similar... More 

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

Clean and very friendly staff, in a good location for my purpose. Looks relatively new, and well furnished. In my case I had to sleep during the day, it was a bit tricky to block the sun light completely. Mall, restaurants within 5 minutes walk.

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Dani S Thank you for sharing your positive experience at our hotel. It always motivates the TEAM to continue in their strive for excellence. We have plans in place to ensure the complete block out of the sun during a day time rest and hope you will enjoy this on your next visit. Looking forward to welcoming you back... More 

Johannesburg, South Africa
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The staff were great, the rooms were clean, well decorated and very spacious. Its connected to the gateway shopping centre which has a multitude of great shopping and restaurants. Easy excess to numerous businesses which makes it ideal for a business traveller. The only minor issue is that the beach is a fair distance away.

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear sunhail 1603 We are delighted to hear that you had a good stay at the Protea Hotel Umhlanga ridge and that you enjoyed both facilities and the offerings of the location. Although the beach is not ‘on the door step’ it is only a 10 minute drive to a beautiful seaside and facilities . Thank you for your support.... More 

Johannesburg, Gauteng, South Africa
Contributor
19 reviews 19 reviews
10 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Nice hotel with great staff and great service. The room was comfortable and clean, and modern. Clever layouts made the room appear spacious. The bed was large and I had a great sleep. Shower was lovely. Given that it's in Umhlanga, with great weather and tons of outdoor entertainment. The Gateway Mall is opposite the hotel for any shopping needs,... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Natasha A We are delighted to receive your commendations about the impressive service offered. Please be assured that I will congratulate our TEAM for doing a great job! Thank you for choosing to stay at Protea Hotel Umhlanga Ridge and we look forward to welcoming you back again soon. Please do not hesitate to contact me personally for any... More 

dubai
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

Location location makes this hotel prime property. Few feet away from the mall and good restaurants and bars. The rooftop pool is great to watch durban sunrise or / and sunset. Good clean well sized rooms. bar at the hotel is open till early morning ;)

Was this review helpful? Yes 1
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Ginuwine Once again, as reiterated by you, location hugely influences the popularity of a property - glad you enjoyed ours! Thank you for sharing your experience with us. It is great to hear that you also enjoyed the spectacular views from our roof top pool, clean, well sized rooms and relaxing till late in the bar. We assure you... More 

Rivonia, South Africa
Contributor
19 reviews 19 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Spend an evening at The Protea Hotel in Umhlanga Ridge, spacious clean rooms with great king size beds and a huge shower, the hotel should put a decent coffee machine in the rooms, Breakfast buffet is spectacular but a cappacino is extra. Worth a stay

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Keith B Thank you for supporting the Protea Hotel Umhlanga Ridge! It is good to hear that you enjoyed the ‘clean rooms’ and ‘great king size bed’. Everyone falls in love with the bed...as well as the pillows! You will be delighted to know that a cappuccino at breakfast is no longer ‘extra’, so hurry back and indulge. Please... More 

Charlotte, North Carolina
Senior Contributor
42 reviews 42 reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Had the pleasure of staying here for more than 2 weeks and must say that every employee made the stay an extremely pleasant one. Staff went out of their way to make sure needs were met and treated my colleagues and I as an extension of the Family. One endearing staff member gave several team members Zulu names so how... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear CLTDUO It was our privilege to accommodate you for an extended period and we are so pleased that you enjoyed your stay with us. The STAFF are delighted to be recognised for doing their job well! The hotel’s location is definitely a bonus and attracts many visitors to stay with us. Our 7th floor ‘loft type’ suites are indeed... More 

Cape Town
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a GREAT Protea Hotel. I have stayed in many Protea Hotels over the years but this is defnitely the best. I prefer B&B's but I decided that next year I am only going to stay in this GREAT hotel when I am in Durban. I can't wait for my next visit. Every single employee that I had to... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Katjies Love your ‘alias’ and delighted that you enjoyed good standards and service, and more so, that you will be using this hotel for your future visits! Good news is that our new menu is about to be introduced so next time you visit, will have new options available. See you soon! Regards Tina Cattaneo General Manager Protea Hotel... More 

Toronto, Canada
Senior Contributor
43 reviews 43 reviews
26 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Protea Hotel is a nice hotel in Umhlanga Ridge. If I could do it again, I'd stay in Umhlanga instead of up on the ridge, but it's a nice hotel in a good location. The beds are fairly nice, the rooms are very clean, the breakfast is ok. The internet as in most hotels in South Africa isn't good... More 

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Ryan M We always appreciate GUEST feedback, thank you for taking the time to let us have yours! The location of the hotel does draw many tourist - being a 10 minute drive from the beautiful uMhlanga beach and popular Dolphin coast with all its attractions, 30 minutes to the nearest Zulu village and 60 minutes to the nearest... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Protea Hotel Umhlanga Ridge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
Number of rooms: 205
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Priceline, Cheap Tickets, Agoda, Travelocity, Despegar.com, Odigeo, TripOnline SA, Tingo and South African Hotels so you can book your Protea Hotel Umhlanga Ridge reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Luxury Hotel in Umhlanga Rocks
#6 Business Hotel in Umhlanga Rocks

102 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (75)
Viewed
View from room (2)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (18)
Viewed
Bathroom (11)
Viewed
Pool/beach area (4)
Viewed
Dining (2)
Viewed
Other (32)

Management photos: Courtesy of the property manager

Viewed
All management photos (28)
Viewed
Room/suite (8)
Viewed
Hotel & grounds (12)
Viewed
Business center/function rooms (2)
Viewed
Dining (5)
Viewed
Other (1)
Hotels you might also like...
Check In Check Out
Price Your Stay