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Protea Hotel Umhlanga Ridge

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14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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Protea Hotel Umhlanga Ridge
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148 reviews from our community

Traveler rating
    31
    81
    25
    8
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Durban, South Africa
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 days ago NEW

From the moment you step into reception, you can feel the warmth and hospitality. The receptionist was fantastic. My kids got activity packs and juice - and they were totally chuffed. Complimentary glasses of Juice and Water is always available after 2pm at reception area. we booked the family suite-clean and spacious. 2 bedrooms-each with its own tv.-another bonus for... More 

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Dubai, United Arab Emirates
Senior Reviewer
6 reviews 6 reviews
4 of 5 stars Reviewed 5 days ago NEW

This hotel really wowed me, as I have never stayed in such a big room before. Was given a two floor suite, with all the amenities ranging from kitchen equipped with a mini fridge, microwave, sink, tea& coffee making facilities (nice little complimentary snacks too) Guest bathroom and big living area with satellite tv. Master bedroom which was located upstairs... More 

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Cape Town Central, South Africa
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

This hotel is situated about 20 minutes away from the airport, which makes it easy to find and is very central. The Gateway Shopping Mall is virtually 20 metres away. It is very ideal for the business traveller. The rooms are practical and not overly decorated. Cleanliness, comfort and practicality is key. I have never had any shortcomings with the... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Gordon M We are delighted to hear that the hotel met your expectations – thank you for letting us know! As you mentioned, the hotel is ideal for business travellers but also very popular with leisure GUEST on weekend and holidays due to the main beach being a 5 to 10 minute drive and many other tourist attractions such... More 

Eastbourne
Top Contributor
233 reviews 233 reviews
36 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed 1 week ago

Modern soulless hotel in a big city. Does what it says on the tin but apart from being reasonably comfortable it is nothing special. OK if it suits your journey as not far from Duurban airport, reasonably easy to find and it has own parking. Restaurants close by.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear davidwnorth Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and improve wherever possible. When next you plan a visit to this area please contact me direct as I would appreciate the opportunity to change your perception by ensuring that the... More 

1 review
5 of 5 stars Reviewed 1 week ago

I have stayed numerous occasions at this hotel. Family rooms are comfortable. Management staff and supervisors are always willing to sort out any issues. Sometimes the cleaning is a bit not up to standard but always quickly rectified. Even when booking they always willing to assist with requests specially Michelle who is always extremely willing to assist with any requests... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear mohammed p Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF you commended! We have addressed housekeeping with regards to the cleaning standards and apologise for any inconvenience this might have caused. We have noted your preference for a higher room and look forward to welcoming you... More 

Contributor
18 reviews 18 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 1 week ago

The Protea Hotel is a nice hotel in Umhlanga Ridge. If I could do it again, I'd stay in Umhlanga instead of up on the ridge, but it's a nice hotel in a good location. The beds are fairly nice, the rooms are very clean, the breakfast is ok. The internet as in most hotels in South Africa isn't good... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Seipone S Thank you for taking the time to let us have your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. The mall across the road with its many restaurants, entertainment for children as well as adults, variety of... More 

Liverpool
Senior Contributor
44 reviews 44 reviews
28 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel has a welcoming entrance with a friendly glass of grape juice on arrival and a designated check in area The room I had was duplex with 2 bathrooms and a seperate living area and bedroom on the mezzanine which was nice The view of the shopping centre is tempting but in the distance the hills and scenery was... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear xxGemxx Thank you for your valued feedback. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Great to hear that you enjoyed a warm welcome, a nice room with a beautiful scenery and helpful STAFF. However, we are most concerned that the restaurant’s food was not up... More 

london
Top Contributor
59 reviews 59 reviews
38 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I checked into this hotel this evening. I was mostly tempted by the pool, which looks great in the photos. Unfortunately in reality the pool is actually two different pools. Both are about 4m long and 2m wide. One is a half a metre deep. The other is murky and dirty-looking. Both are freezing cold. On top of this the... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear anonym0us Thank you for taking the time to let us have your comments regarding your recent visit to our hotel. On inspecting the pool this morning we find that your comments regarding the water’s appearance in the one section, had been attended to. Unfortunately due to the normally high temperatures experienced in our area, the pool does not have... More 

Basel, Switzerland
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 30, 2015

I stayed in this hotel twice, last time in March 2014. I have nothing but good things to say about this place. If you want 5 star splurge go stay in a 5 star hotel, but Protea Umhlanga is the best value for money I've ever experienced. It's also right next to the second largest shopping center on the southern... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear likesgoodfood2015 Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and loyalty are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our side... More 

1 review
2 of 5 stars Reviewed January 18, 2015

My bookings were muddled. Receptionist Thabsile and manager Zama refuse to accept responsibility or even try to make a plan to accomodate me while they sort out their administration. Eventually left reception not so pleased, and had to find other accomodation nearby. Unfortunately have to go back to this hotel as our group training over 3 days is based there.... More 

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Mookho M Thank you for taking the time to let us have comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel. With reference to our Rooms Division Manager’s call to you of earlier to-day, we once again apologise for the inconvenience caused and the poor... More 

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