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All 18 Umhlanga Rocks hotels

Protea Hotel Umhlanga Ridge

4.0 of 5 Hotel   |   14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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Ranked #10 of 18 Hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 1 week ago
hayley011 Sydney, Australia
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116 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Sydney, Australia
Top Contributor
84 reviews 84 reviews
29 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are looking a bit tired & could do with a makeover. They are quite large & clean & the bed was quite comfortable. Breakfast was quite good. The hotel is situated in an excellent position with shops, supermarket & eateries just around the corner. A few minutes walk will take you down to the Dolphin coast.

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ProteaHotels, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear hayley011 We trust that you enjoyed your visit in South Africa and will soon return to the Dolphin Coast and the well located Protea Hotel Umhlanga Ridge! Bring along some friends and share the large room, comfortable bed, good breakfast and all the other amazing facilities ‘just around the corner’. Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Johannesburg, South Africa
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were nice and hotel in walking distance to Gateway, staff were very friendly and rooms were also modern only downfall was the high rate which excluded breakfast and not competitive to close competitors

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ProteaHotels, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Suky7512 Great to hear that you and your friends enjoyed your stay with us! Please visit www.proteahotels.com and see our special offers for your next visit. Thank you for choosing the Protea Hotel Umhlanga ridge and we look forward to welcoming you back soon. Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Leigh-on Sea, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Was visiting Durban office for a day, delighted to be upgraded to a 7th floorsuite which was very spacious and clean. Great location for the Gateway Shopping Centre, and also a number of local business park. It has a rooftop pool and deck which does offer some views, but I did not have the time to use it. Breakfast buffet... More

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ProteaHotels, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear bigstuw Thank you for the positive feedback on your recent stay with us. We consider our STAFF as our biggest asset and it is therefore great to hear that they have once again delivered the service which we are proud to offer! Our location, as well as our various room types, are attractions enjoyed both by corporate as well... More

Jaipur, India
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

The Protea Hotel Umhlanga Ridge is ideal for the business man or woman and also so family holidays. The four star hotel is situated in KwaZulu Natal's upmarket Umhlanga Ridge. A stone throw from the famous Gateway shopping Mall it is ideal for the shopping enthusiast. With its cinemas, bowling alley, indoor racing track etc, it provides entertainment for everyone.... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear MaxMoyo Thank you for ‘promoting ‘ the Protea Hotel Umhlanga Ridge! By the tone of your posting it would seem that you had a good time?! Next time consider a visit to KZN’s game reserve and other fabulous spots along the Dolphin Beach. As you indicated, our hotel is the ideal ‘springboard’ to many facilities utilised by both our... More

Midhurst, United Kingdom
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Good stop over hotel well placed for shopping mall and 50rand taxi to the sea front. Loads of places to eat nearby from fast food to restaurants . Got a family room as an upgrade, flat screen TV, nice bathroom separate shower, fridge microwave and usual kettle etc plus another bathroom. Room was not ready when we checked in at... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Sammy509 We really appreciate you taking the time to let us have feedback on your recent stay with us. Please accept our apology regarding the delay on arrival. We have addressed this issue and are delighted to hear that you enjoyed the rest of your stay! Come back soon to the blue, warm sea, shopping for all and a... More

Sandton, South Africa
Senior Contributor
49 reviews 49 reviews
28 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 8, 2014

Easy access, easy to find. Very good, modern interior decorated, rooms with everything one needs (from free tea and coffee to iron & ironing board. Free Wifi, excellent parking. Friendly staff but useless porter. Breakfast variety is really good

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Susanne412 Great to hear that you enjoyed our “modern decorated rooms with complimentary teas, coffees, a iron and ironing board, complimentary wifi, excellent parking, friendly STAFF and good breakfast” Your comments regarding the porter service has been addressed and we apologize for any discomfort caused. Thank you for your support, we look forward to welcoming you back to the... More

Chatham, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 20, 2014

We came to Durban for a complete rest and found this hotel ticked all the boxes. The staff are very friendly and helpful in every way. The omelette at breakfast is wicked. With the hotel centrally located you can go north south ot west with ease, and having an undergound car par means that the car is safe and secure

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Brian P We are so happy to hear that we've ticked all the boxes! Thank you for the positive feedback with regards to the STAFF, location and the omelette at breakfast that was wicked, i have forwarded your comments to the TEAM, which I am sure has brightened up their day. We look forward to welcoming you back to... More

Kolkata (Calcutta), India
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
67 helpful votes 67 helpful votes
5 of 5 stars Reviewed August 16, 2014

In transit, my colleague and I were stayed there for one night only . However the staff were more than helpful and the room was SO nice and spacious. Large bathroom and beautiful shower facility. Very clean and fresh. All the tidbits, e.g.bathroom toiletries, kettle and tea/coffee facility were there. Excellent TV screen. Very large bed,. SO comfy linen. All... More

Was this review helpful? Yes 4
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Debajyoti-Dey Thank you so much for the positive feedback that you have posted on Tripadvisor. We are delighted to receive your commendations about our facilities and service. We look forward to welcoming you back to the Protea Hotel Umhlanga Ridge. Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Port Elizabeth, South Africa
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 5, 2014

Mistakes happen...and mostly they end up in frustrations especially when accompanied with the end of a working day while travelling. I usually stay in Umhlanga but for some unknown reason - new travel agents probably - I was booked in to the same chain hotel in Durban...rather far form the office and where I would need to be early the... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear NickVgoba We are glad to hear that you will be staying with us on the ridge, the next time you visit Durban!! Thank you for the positive feedback and hope to see you soon!!! Regards Leanka Petrella Deputy General Manager Protea Hotel Umhlanga Ridge More

Northern California
Top Contributor
57 reviews 57 reviews
49 hotel reviews
123 helpful votes 123 helpful votes
3 of 5 stars Reviewed July 31, 2014

Nice new hotel, but with work to do to make 4 stars. Arrived late on a Sunday night with 4 others. 3 of the rooms assigned had non-working HVAC. Staff could not fix the problem & no engineer was on duty. Staff guy tried to convince me that the room temp was as stated in centigrade probably thinking that as... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear JP&mom Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our apologies for the discomfort caused during your stay. Your experience most certainly does not reflect the high standard that we are usually proud... More

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Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
Number of rooms: 205
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