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All 18 Umhlanga Rocks hotels

Protea Hotel Umhlanga Ridge

4.0 of 5 Hotel   |   14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
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Protea Hotel Umhlanga Ridge
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75%
Ranked #10 of 18 hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 5 days ago
lessasy Montréal, Québec
  • Overview
  • Reviews (104)
  • Photos (106)
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  • Room tips (28)
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104 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
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English first
Montréal, Québec
Contributor
15 reviews 15 reviews
12 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

we stayed there only one night last May; this is a modern hotel; we had a nice room on the second floor with a large bathroom, and we really enjoyed the place; we had excellent buffet meals, breakfast and supper; we had also a drink on the nice outside terrasse.

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Lessasy Thank you for the positive feedback about our facilities. Hope to see you again soon. Please do not hesitate to let us know if we can be of any further assistance to you. Regards Leanka Petrella Deputy General Manager Protea Hotel Umhlanga Ridge More

Knoxville, Tennessee
Top Contributor
67 reviews 67 reviews
12 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We flew to South Africa for holiday from the US. Our resort stay started on a Saturday and we wanted time to rest prior to check in so we flew in day early and stayed one night in this hotel. The staff was very helpful and extremely friendly. We arrived at 9:00 pm and the restaurant /bar was not open.... More

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PHURDurban, Depurty General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Gabahatcher Thank you for taking the time to let us have feedback with regards to your recent stay. We are delighted to receive your commendations about the location, facilities and service and look forward to welcoming you back to the Protea Hotel Umhlanga Ridge. Regards Leanka Petrella Deputy General Manager Protea Hotel Umhlanga Ridge More

Dubai, United Arab Emirates
Reviewer
5 reviews 5 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are nice, equipped with microwave and fridge. The loft style rooms are nice but the bedroom needs blackout curtains to keep the light out, if you need darkness to get good rest then opt for a standard room. There are plenty of places to eat along the street and mall, and the hotel food is very nice as... More

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PHURDurban, Deputy General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Jeffstaceys Thank you for taking the time to let us have your feedback with regards to your recent stay. We are delighted to receive your commendations about our facilities and location. Thank you for choosing to stay at the Protea Hotel Umhlanga Ridge and we look forward to welcoming you back soon. Please do not hesitate to contact us... More

Senior Contributor
35 reviews 35 reviews
27 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed June 10, 2014

Fantastic location opposite the Gateway theatre of shoppinh and we had an awsome duplex family room. We generally stay at the Hilton when in Durban but not any more this will be our family hotel of choice.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear comradestuart We are excited to hear that we will be seeing more of you and your family, staying in our family accommodation and enjoying the facilities at the Gateway theatre of shopping, located across the road from the hotel. Looking forward to welcoming you back real soon! Regards Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Cape Town
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 9, 2014

This was my first stay at this hotel as I normally stay at an opposition group hotel in the same vicinity and this hotel beats it hands down. The service at the check in was excellent and also when I checked out. Also the service at the bar was excellent. The room was very comfortable and spacious. I really liked... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Capetownjulia Thank you for letting us know of the excellent service, comfortable and spacious accommodation and the great shower, which you enjoyed. We look forward to hearing from you and reserving your park facing room, for your next visit. Regards, Tina Cattaneo General Manager Protea Hotel Umhlanga Ridge More

Johannesburg, South Africa
2 reviews
5 of 5 stars Reviewed June 6, 2014

Protea Umhlanga Ridge is in the perfect location and rooms are spacious and luxurious.The staff are amazing, they go the extra mile to ensure guests are having an enjoyable experience.I had a fantastic stay, this hotel will be my home when visiting Durban.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear KDS Thank you for taking the time to let us have your feedback. “Phenomenal Service” is what we strive to achieve and the TEAM is thrilled to hear, that this is what you experienced! We assure you of our best attention at all times and look forward to welcoming you ‘home’! Regards, Tina Cattaneo General Manager Protea Hotel Umhlanga... More

Durban
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 24, 2014

loved the accommodation and food was very good - variety and catered for Indian Hindu preference. Rooms are spacious are staff are the best I have encountered - from the reception staff to cleaners and waiters.

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Morgan N Thank you for your words of appreciation. We are delighted to receive your compliments and we will certainly congratulate the STAFF for their exemplary service. It was our pleasure to accommodate you, and your interest and support are truly invaluable to us. Please feel free to contact me personally for any assistance you may require from our... More

Cape Town Central, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed March 17, 2014

I agree with a few of the other reviews that this hotel is not up to 4 star quality. A minor issue at reception turned into a 45 minute wait just to check into the hotel. The staff is clearly not trained to think outside the box and/or deal with customers who may be a little upset at having to... More

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Sandra S With reference to my earlier conversation with your colleague, we would once again like to thank you for taking the time to let us have feedback regarding your recent stay and conference with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and improve wherever possible. Please accept our... More

Johannesburg, South Africa
Contributor
20 reviews 20 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2014

I use Umhlanga Ridge Protea on a regular basis. One of only 2 hotels I stay at when in KZN on business. Great new clean rooms. Suites are also of high standard and spacious. Average selection for buffet breakfast. No minibar and the roomservice menu is limited. Surely they can duplicate the in-house restaurant's menu!

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PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear BiggyC Thank you for letting us have your feedback with regards to your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Great to hear that you enjoyed the clean rooms, standard and size of suite and the buffet breakfast. Should you visit... More

London, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed January 21, 2014

Stayed for 2 nights on business. Firstly the hotel organized a transfer from the airport which was given to a local taxi firm as the hotel does not employ it's own drivers. The driver was late, the car was 20 years old with no A/C and the driver was driving way too fast. He also didn't know where he was... More

Was this review helpful? Yes
PHURDurban, General Manager at Protea Hotel Umhlanga Ridge, responded to this review

Dear Matt G Thank you for your comments regarding your recent stay with us. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. Please accept our apologies for the discomfort caused during your stay. Your experience most certainly does not reflect the high standard that we are usually... More

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Additional Information about Protea Hotel Umhlanga Ridge

Address: 14 Palm Boulevard, Umhlanga Ridge | Umhlanga New Town Centre, Umhlanga Rocks 4321, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Protea Hotel Umhlanga Ridge 4*
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106 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Umhlanga Rocks #7 Business Hotel in Umhlanga Rocks
Hotel Class
Official Description (provided by the hotel)
Protea Hotel Umhlanga Ridge - Urban Tranquillity set in the hub of the Umhlanga Ridge New Town Centre. Protea Hotel Umhlanga Ridge offers the perfect base from which to explore the many holiday attractions along the Dolphin Coastline of which its rich Zulu heritage and popular game parks are but a few. The contemporary styled 205 bedrooms include 74 semi self-catering units comprising of family rooms and lofts. Protea Hotel Umhlanga Ridge offers a fresh and funky restaurant with outdoor deck, a roof-level swimming pool, bar and gym. Choose from our a la carte menu with an abundance of dishes from quick and easy snacks to the more sophisticated steaks and curries and watch the chefs prepare your meal! What’s a family holiday without fun activities and outings? The hotel is conveniently located opposite the Gateway Theatre of shopping, which boasts cinemas, Ten Pin Bowling, Go-karts, bumper cars and more. So make sure to put your fun hats on for an action packed holiday at Protea Hotel Umhlanga Ridge. We are also a short 15 minutes from King Shaka International Airport and 20 minutes from uShaka Marine World. ... more   less 
Number of rooms
205

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