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All 18 Umhlanga Rocks hotels

Three Cities Royal Palm

4.0 of 5 Hotel   |   8 Palm Boulevard, New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4320, South Africa
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Three Cities Royal Palm
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Ranked #13 of 18 hotels in Umhlanga Rocks
A recent review
4 of 5 stars reviewed 1 week ago
RoddyPayne Johannesburg, South Africa
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58 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
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English first
Johannesburg, South Africa
Top Contributor
61 reviews 61 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed 1 week ago

Just opposite the Gateway Shopping Center, this hotel is very well located. I stayed there and was upgraded to a suite which does have an influence on the review! The rooms were spacious and the breakfast adequate without being over the top. Access to restaurants is excellent with a wide variety to chose from across the road. Parking requires you... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Good Morning Mr Payne, Thank you for taking the time to review our Hotel positively We are delighted that you were upgraded and that your stay with us was most enjoyable. We look forward to seeing you visit Three Cities Royal Palm Hotel soon. It was an absolute pleasure having you stay with us. Safe Travels Yours in Hospitality Sally... More

Richards Bay
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago

One of the best locations for visiting Gateway Theatre of Shopping.It's right accross the road so you can park your car in the hotels undercover parking and walk to Gateway.Parking is not free though and can be quite expensive as it's charged per night. The rooms are great with a large bed and a lounge area as well as a... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Good Morning SA Traveller from Richards Bay, Thank you for taking the time to review our hotel and we certainly appreciate your positive and negative input. Should you book into our hotel on a "Room Only", your parking will not be included, however if you book on a B&B basis parking is included complimetary in your rate. We oppologise sincerely... More

Cape Town Central, South Africa
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 11, 2014

The day staff are quite switched on and helpful, unfortunately being here on business, my party and I are stuck with the night crew. Hotel Bar/Restaurant that won't allow drinks to be charged to room until a ritual card swiping is performed in reception - Why was this not asked for at check-In? Hotel Bar that closes at 22h30... this... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Dear Alan, Your reveiw is exceptionally important to us and our hotel. Thank you for taking the time to review our hotel. A method of settlement on all incidentals should have been disccused with you on arrival and we sincerely oppologise for the inconvienance caused, as this would have allieviated the frustration of swiping your purchase from our restaurant. 22h30... More

Pretoria, South Africa
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 10, 2014

Stayed 1 night for business. Arrived at about 16:00 after travelling and having meetings the whole day. - Receptionist was clueless and didn't really answer any of my questions. It was my first time staying here and i think he assumed i knew where everything was.. which i didn't! - I immediately had a shower and lied down on the... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Good Morning Ruan, Thank you for taking the time to review our hotel and give us your feedback which is vital to our hotel, whether its negative or positive. As you are aware our GM, Shamini Pather has been in contact with you to discuss your complaints which have been addressed with all staff concerned. We are delighted to hear... More

Johannesburg
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 25, 2014

The welcome was warm, friendly and very helpful. The hotel is in an excellent location within walking distance to the mall and Virgin Active gym. My room (a Junior Suite) was very big with a separate sitting room and kitchenette. The kitchenette however had no cutlery, plates or anything else in it. I travel for work every week and prefer... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Good Morning Anna, Thank you for taking the time to review our hotel, we sincerely appreciate your feedback and input. Our Junior suites do offer a small kitchenette to our travellers, these are not self catering rooms, hence you not recieving cutlery and crockery. We are more than happy to assist you with corckery and cutlery as we understand that... More

Perth, Western Australia, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed June 21, 2014

We were given a 2 bedroom apartment for our stay which was for a mix of work/holiday. The rooms were big enough, however, the ensuite bathroom was quite small although manageable as long as you kept the door closed. The main bathroom however, was a lot larger but only had a bath. The lounge and dining area added more space... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Good Morning Tania, Thank you for taking the time to review our hotel, we do appreciate your feedback and all points have been addressed and noted. It was an absolute pleasure having you both stay in our hotel and we certainly hope to see you soon back in Umhlanga. Safe Travels. Warm Regards Sally Bricknell Business Development Manager More

Johannesburg, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 30, 2014

In May I had to travel with my family to Durban. We drove to Durban and arrived at the Royal Palm hotel at 11am. We were received with a warm welcome and were allowed an early check-in. This was highly appreciated as we were travelling with my 2 year old son and we had left Johannesburg at 4.30am. Besides the... More

Was this review helpful? Yes 3
5sallyb, Manager at Three Cities Royal Palm, responded to this review

Dear Nazreen, Thank you for taking the time to review our Three Cities Royal Plam Hotel. We appreciate your positive feedback and delighted that you enjoyed your family stay in our 2 Bed roomed apartment. We shall certainly convey your message to our "Team", whom pride themselves on service levels with in our hotel. We look forward to seeing you... More

Durban, South Africa
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 27, 2014

I have been staying at quite a few places in Umhlanga recently, and I have to say that the Royal Palm is my new fav. I booked a suite for a special occasion and called the hotel to arrange a few surprises. The hotel manager was most obliging and nothing seemed to be too much trouble. The parking is a... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Dear AK, Thank you for for your positive, exceptional review on outr Three Cities Royal Palm Hotel. We are delighted to hear that you have found your "New Favourite Hotel", and that your stay with us was enjoyable. Your review is vital and important to our Hotel. Your positive feedback will be expressed to our Staff, whom pride themselves in... More

Cape Town Central, South Africa
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 13, 2014

We recently stayed at The Royal Palm Hotel in Durban (once again) for a business trip. This hotel catered for allour needs: spacious rooms, friendly staff, great food, perfect location. We shared a 2 Bedroom Apartment, which had 2 Bedrooms,2 bathrooms, a kitchenette,lounge and balcony. They provide 200mb free wifi and free parking. The location is perfect for an easy... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Dear Jaco, Thank you for your positive feedback on our Three Cities Royal Palm Hotel. We are delighted that your stay and experience in our hotel and restaurant was exceptional. We shall certainly convey your gratitude to our valued staff. Thank you for choosing Three Cities Royal Palm Hotel as your prefferred Business hotel of choice, we look forward to... More

Warwick, Maryland
1 review
4 of 5 stars Reviewed May 8, 2014

I have stayed at the Royal Palm routinely over the course of the last two years. I found the room accommodations very comfortable and the staff extremely responsive to my needs and concerns. Housekeeping was very efficient although somewhat inconsistent in meeting the minor room needs. Food at the Dish restaurant is very good although I have found to service... More

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5sallyb, Manager at Three Cities Royal Palm, responded to this review

Dear Mr Weaver, Thank you for taking the time to send us your positive review of your lengthy stay at Three Cities Royal Palm Hotel. We are very pleased that you enjoy staying with us and for complimenting our valued Hotel Team. We will convey your feedback to all our staff and their relevant departments. It is always such a... More

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Additional Information about Three Cities Royal Palm

Address: 8 Palm Boulevard, New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4320, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Price Range (Based on Average Rates): $
Hotel Class:4 star — Three Cities Royal Palm 4*
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Amenities

Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access
Hotel Style
#4 Spa Hotel in Umhlanga Rocks #8 Luxury Hotel in Umhlanga Rocks
Hotel Class
Official Description (provided by the hotel)
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront,Three Cities Royal Palm is an ideal location for both business and recreational travel.The Three Cities Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 
Number of rooms
94

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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