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4.0 of 5 Hotel   |   8 Palm Boulevard, New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4320, South Africa
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Ranked #12 of 18 hotels in Umhlanga Rocks
A recent review
4 of 5 stars Reviewed March 17, 2014
Pieter l Pretoria
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48 people have reviewed this hotel

Traveler rating
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    13
    5
    1
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4
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30
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Italian first
  • Any
English first
Pretoria
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 17, 2014

Was very surprised by the size of the rooms. Very nice bathroom as well. The location is ideal with Gate 9 of Gateway Mall just across the road. The staff down at reception was very friendly and helpful. Struggled a bit to get the entrance to the parking garage but was assisted by friendly staff. The breakfast was nice with... More

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5sallyb, Manager at Royal Palm, responded to this review

Dear Pieter, Thank you for your positive feedback on our Royal Palm Hotel. We are privledged to be one of the very Hotels in the UMhlanga node whom offer spacious rooms. Our key is to make sure you are comfortable with a "home away from home" feel, whether it's business or leisure. We shall certainly convey your thanks to our... More

Cape Town Central, South Africa
1 review
5 of 5 stars Reviewed February 25, 2014

Thank you to the guys at Royal Palm for a great stay! Your 3 bedroom apartments are to die for. The entire hotel feels safe, clean and has a very opulent feel. Well done for providing me with an experience I'm unlikely to forget!

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5sallyb, Manager at Royal Palm, responded to this review

Dear Seano, It was an absolute pleasure have you stay with us at Three CitiesRoyal Palm Hotel and thank you for your positive feedback. We are delighted to here that your experience was inforgetable and we certainly look forward to seeing you shortly. Warm regards Management Team Three Cities Royal Palm Hotel More

Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 21, 2014 via mobile

The hotel is in a great location in what is a bustling Umhlanga. It has a distinct business feel to it, but not in a negative sense. I arrived later than expected after a delayed flight, but was happy to find out that the kitchen served dinner until 22:30. The dinner selection was good and the wine selection was adequate.... More

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5sallyb, Manager at Royal Palm, responded to this review

Dear Brent, Thank you for taking the time to provide us with your positive feedback. We are delighted to hear that your stay at Three Cities Royal Palm Hotel was enjoyable and your comments highlighted have been commended to our Friendly proffessional Staff. It was a pleasure sharing our Hotel with you as a valued guest, and look forward to... More

Pretoria, South Africa
2 reviews
5 of 5 stars Reviewed December 30, 2013

One of the more luxuriance apartment style hotels in KZN. Very friendly staff with professional service 24h around the clock. They opposite gateway shopping mall and 5 minutes to the Umhlanga beach. Big spacious rooms with all the necessary needs of modern hotels. A must stay for any traveler. Thanks to Lehay and Shami for running an excellent service and... More

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5sallyb, Manager at Royal Palm, responded to this review

Dear Riaan Thank you for taking the time to provide us with your positive feedback following your stay at Three Cities Royal palm Hotel. We are thrilled to hear that your stay with us was most enjoyable and in particular your attention to detail with regards to commending our valued, friendly staff. We are privledged to have had your amazing... More

Cape Town
Senior Contributor
28 reviews 28 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed November 5, 2013

The hotel/ apartments is situated diagonally opposite Gateway shopping centre and a 5min drive from the beach. Probably better suited for longer stay business visitors enjoying "home away from home" accommodation. The 2 bed apartment I stayed in was tastefully furnished. Pity the upkeep/ housekeeping was not of the same standard. Quite a few lamp shades were skew, the bathroom... More

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5sallyb, Manager at Royal Palm, responded to this review

Dear Daniel, Three Cities Roya Palm Hotel have acknowledged and addressed your concerns with regard to "attention to detail". We sincerely appreciate your feedback and oppologise for any inconvienace caused on your 1 night stay with us. We certainly pride ourselves in hospitality and oppologise for the inconvienance that you experienced. We certainly hope that you will reconsider us on... More

Sydney
Contributor
11 reviews 11 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 25, 2013

I stayed in this hotel for 6 nights in October 2013 for a business trip. Nice things include the location if you want to be close to the Gateway shopping centre or the close by business buildings, there are nice spas and restaurants on the same block. The not so nice things include that they requested I pay all fees... More

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5sallyb, Manager at Royal Palm, responded to this review

Dear Fiona Mearon, Thank you for taking the time to provide me with your input, following your stay at Three Cities Royal Palm Hotel. i, sincerely oppologise with regards to the umbrella issue. Umbrellas are issued to our guests and your point has been raised and addressed with out Front Desk Manager. Our Billing is a standard procedure which is... More

San Francisco
2 reviews
4 of 5 stars Reviewed October 7, 2013

I recently spent a night at the Royal Palm Hotel in Umhlanga. Lovely welcome and neat, open spaces to relax in whilst I waited for my room. The room was spacious, neat and well-equipped and really comfortable. The staff were extra friendly and breakfast was yummy! I would recommend this hotel for bother corporate and leisure stays. Conveniently located too.... More

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5sallyb, Manager at Royal Palm, responded to this review

Thank you Mish09 for your review and informing Travellers of our beautiful property. It was an absolute pleasure having you stay at Three Cities Royal Palm Hotel, where we pride ourselves in hospitality. We will pass on your positive comments to our staff whom certainly strive to be the best. We llok forward to seeing you soon. Fond Regards Your... More

Johannesburg, Gauteng, South Africa
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 23, 2013

Towards the end of July I stayed in this lovely establishment. I was taken away. The place is fabulous. I was booked in a two bedroom suite. I was booked for one night my regret was not have arrieved early or extend my stay. This is a top notch place. The place is a close proximity to all the amenities.... More

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5sallyb, Manager at Royal Palm, responded to this review

Dear Zama, On behalf of our Management Team and Staff at Three Cities Royal Palm Hotel, we thank you for your wonderful review. We are delighted you had an awesome stay with us. Service is our priority and your review is acknoledged and our staff commended. Thank you! We certainly look forward to soon From the Three Cities Royal Palm... More

London
Contributor
19 reviews 19 reviews
18 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 21, 2013

I stayed here for 5 days on business, it's a newish and pleasant hotel, the rooms are large, clean and comfortable and there's a stunning view of the Gateway shopping centre (I'm joking of course). Service was unpredictable, but quite enthusiastic, there's a friendly bar and pleasant breakfast environment. But I couldn't help feeling that if I was staying in... More

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Belle Mare
1 review
5 of 5 stars Reviewed May 31, 2013

I was in Durban for the Indaba Fair; stayed at Royal Palm and did not regret choosing this property. Being a Hotelier myself....Hats Off for the housekeeping team. Good breakfast in the morning and well located property... just opposite the Gateway Mall.

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Additional Information about Royal Palm

Address: 8 Palm Boulevard, New Town Centre, Umhlanga Ridge, Umhlanga Rocks 4320, South Africa
Location: South Africa > KwaZulu-Natal > Umhlanga Rocks
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #12 of 18 hotels in Umhlanga Rocks
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Royal Palm 4*
Official Description (provided by the hotel):
Situated just 20 minutes from King Shaka International Airport and in close proximity to the La Lucia Ridge office estates, the Umhlanga village and the Umhlanga beachfront,Three Cities Royal Palm is an ideal location for both business and recreational travel.The Three Cities Royal Palm Hotel offers a selection of stylish accommodation, from junior suites to studio and 2 bedroom apartments, through to 2 and three bedroom penthouses. All rooms and suites feature numerous facilities and state of the art technology. ... more   less 
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