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All 7 Richards Bay hotels

Protea Hotel The Richards

4.0 of 5 Hotel   |   3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
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Protea Hotel The Richards
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Ranked #2 of 7 Hotels in Richards Bay
A recent review
4 of 5 stars reviewed 4 weeks ago
Jan B Johannesburg, South Africa
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10 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We had a conference in Richards Bay and the Richards was the hotel we had been booked into by our travel office. Having just stayed over at the Hilton Hotel at Gatwick a four star disaster I was keen to see how we fared here in Africa. Well we are far better at hoteliering than the English. The staff were... More

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Hotel_Management2010, Manager at Protea Hotel The Richards, responded to this review

Dear Mr Jan B On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm... More

Durban, South Africa
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed July 26, 2014

I usually stay at the Waterfront however decided to try something this hotel just for a change. I found myself pleasantly surprised. The rooms are nice and big. beds are great. shower was awesome. Very nice olden theme which was lovely. Breakfast was the usual SA spread. The staff where exceptionally wonderful with assisting me in serving myself my breakfast... More

Was this review helpful? Yes 2
Hotel_Management2010, Front Office Manager at Protea Hotel The Richards, responded to this review

Dear "S Gangz", On behalf of the entire TEAM at Protea Hotel The Richards, in a few words thank you for your kind review on TripAdvisor. We will pass on all your positive comments with the entire hotel team. Thanks again. We are looking forward to welcoming you back in the very near future. Warm regards, Justin Maurel More

2 reviews
3 of 5 stars Reviewed December 22, 2013

The Hotel looks beautiful and clean. But beds are terrible and they need to improve the bathrooms especially the showers cause when you talking a shower the water spills on the floor and also on the other side near the bed.

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Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "Mondli K", Thank you for your honest and kind feedback. But especially for identifying some further areas of improvement which I will discuss with the management team. We do hope myself and the Protea Hotel The Richards TEAM will be able to welcoming you back soon. Warm regards, Dominique Prendergast - General Manager More

Benoni, South Africa
Top Contributor
103 reviews 103 reviews
25 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 16, 2013

When I travel to Richards Bay I always stay at the Richards Hotel. Very friendly staff and clean and neat rooms. Good value for money and it is very quite. They have an amazing Buffet Breakfast and supper. The staff and management takes the time to speak to clients, something I am not used to. I can recommend the Hotel... More

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "Herman K", We are very pleased to hear we have been able to turn you into one of our loyal guests at Protea Hotel The Richards. Thank you for your kind recommendations of our service and facilities and for sharing this with the TripAdvisor community... We look forward to welcoming you back again soon upon your next trip to... More

Las Vegas, Nevada
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 5, 2013

This was our first trip to South Africa and we were not prepared for the various differences such as electric differences. We adapted easily because the hotel is pretty good about responding to your needs if you ask. The showers are great! The exercise room is fantastic. The restaurant puts on a buffet for breakfast and dinner that anyone can... More

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "pgodo", The entire TEAM at Protea Hotel The Richards appreciates your kind recommendations of our beloved hotel. We are excited to hear that we have been able to meet and exceed your expectations and created a comfortable stay while visiting Richards Bay. Thank you for sharing your detailed comments with the TripAdvisor community! We look forward to welcoming you... More

Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 6, 2013

A pleasant hotel in a pleasant city. Food, service and facilities were good. The bar is warm & friendly. Nothing seems like too much of a hassle. Bathrooms and bedroom were clean, modern and tasteful. I liked that the rooms had a fridge as this came in handy with the kids medication and fruit. Staff are friendly and competent. I'll... More

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear avi2310, Compliments of the season for you and your family! On behalf of the entire TEAM at Protea Hotel The Richards, a short note to thank you for your kind review on TripAdvisor. We will celebrate your positive comments will everyone at the hotel, giving us even more motivation to strive for service excellence in 2013... We are looking... More

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 2, 2012

Once every while it happens that everything goes wrong when visiting a hotel. Acceptable to me. It simply happens. A list of events that happened: - A long queue upon arrival in front of me (about 10 people) - a cockroach floating in the toilet upon arrival in the room - when flushing the toilet a curly pubic hair on... More

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear 'Keijzers', Our sincere apologies for the embarrassing series of events upon arrival and I can assure you that this is not a reflection of the high standards we strive to offer to all of our guests. Unfortunately, you arrived at the hotel at the same time as many other guests that day which was not anticipated. This resulted in... More

Cape Town
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed September 18, 2012 via mobile

Driving into this hotels car park made me force myself to be optimistic about this hotels potential, as it appeared old and tired. The large bunch of artificial flowers in the reception area, interspersed with peacock feathers, sealed my opinion that I was not going to enjoy my stay. Don't be fooled by the photos on the hotels website, these... More

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Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Barrytp, Thank you for providing us with your honest and constructive feedback. First of all, I am happy to hear that our TEAM has made you feel welcome at our hotel by providing you with some true Richard Bay hospitality. And thank you for noticing our improved breakfast offering as well as the spacious gym facilities on the first... More

Edmond
Top Contributor
104 reviews 104 reviews
38 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed August 8, 2012

This hotel has a comfortable feel to it. Rooms are clean and quiet, simply decorated. A chief makes omlets in the morning, and there are lots of other selections as well, including some very nice sausages. I would stay here again.

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Hflynn01, Just a short note to thank you for your kind recommendations and for sharing your experiences with the entire TripAdvisor community. I will most certainly share your comments with the rest of the TEAM at the hotel. Glad to hear you enjoyed our breakfast offering! Looking forward to welcoming you back again soon! Warm regards, Dominic Prendergast -... More

Toronto, Canada
Top Contributor
58 reviews 58 reviews
47 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed September 1, 2007

Stayed here during a conference. Very confused at check in process with considerable number of misplaced reservations for delegates; after that all was very good. Room relatively small but well equipped, spotlessly clean, very good breakfast included in the room rate, good public spaces including bar and lounge, nice pool area and seating. Used the spa on the last day... More

Was this review helpful? Yes 2
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Just a quick note to thank you for your positive feedback Hope to see you back soon... At your service, Dominic Prendergast Protea Hotel The Richards More

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Additional Information about Protea Hotel The Richards

Address: 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
Location: South Africa > KwaZulu-Natal > Richards Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel The Richards 4*
Number of rooms: 135
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