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Protea Hotel The Richards

4.0 of 5 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
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Protea Hotel The Richards
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Protea Hotel The Richards
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20 reviews from our community

Traveler rating
    7
    7
    4
    2
    0
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2
2
Solo
0
13
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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A TripAdvisor Member
5 of 5 stars NEW

Visited Richards in December 2014 for a stayover, visited again this past weekend in February 2015. Marked diference. Staff attitude is what I'm expecting, buffet is high quality, amenities are exemplary. This is the way forward, looking forward to your 5th star.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear TripAdvisor Member Thank you so much for your valuable comments, Great to know that there is an improvement. Hope to see you back in Richards bay soon. Regards Jaco Steyn More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I chose The Richards because I helped a family member to relocate to R'Bay. No please no! I promised myself never again. Now, during the past week I had to revisit the hotel for a breakfast meeting. What an improvement!! Congrats. Keep up the good work.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Mr Herman S Really great to see we have met expectation and I thank you for your positive comments. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

1 review
5 of 5 stars Reviewed 5 days ago NEW

I visit Richards Bay often for business and holidays and this is my nr 1 choice in accommodation. The hotel is perfectly situated just off the main road that leads to CBD, close to the beach and waterfront. The staff are friendly and helpful, rooms are comfortable, enough free wifi and fantastic breakfast and dinner buffet. Definite value for money.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Mr Jacques V Thank you so much for your positive response, will pass on to all staff. Hope to see you soon. Regards Jaco Steyn More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 12, 2015 via mobile

You won't regret spending your money by choosing Richards Hotel.The staff is very friendly and well mannered. The rooms are very neat.The hotel is situated next to shopping centre and it is along the main road you will never miss it.

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Masimve On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards Jaco... More 

Boksburg, Gauteng, South Africa
1 review
5 of 5 stars Reviewed January 12, 2015

Its the best choice by far to go to any Protea Hotel even the ones in Namibia. We have enjoy the both the Protea hotels in Richardbay. Both are of equal quality and very friendly staff. The one on the water front have a buetyfull view over the harbour.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Frik G On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 5, 2015

My room was on the ground floor. The windows could not be shut, I didn't feel safe. A burglar could easily climb in. I felt unsafe becasue I am not farmiliar with the area and I wasn't sure if safety was an issue or not so the window shutter not working properly was a call for concern.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Musa M On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We look forward to welcoming you back in the very near future. Thanks again and warm regards Jaco Steyn More 

Johannesburg, South Africa
Top Contributor
59 reviews 59 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed December 29, 2014

I booked 15 rooms at this hotel for a 20th Wedding Anniversary Celebration for my husband, myself and close family. The booking was made on Bookings.com, all went smoothly. I decided to call the hotel to make a prepayment to the booking and also ask them to organise a function for one night. I am still waiting for the quotation... More 

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear ElleVee288 On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards Jaco... More 

Durban, South Africa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 20, 2014

Lovely grounds , and staff are very warm and friendly , rooms are adequate and comfortable , as for the bathroom , i was put off as it had a horrible stench , i must state was very disappointed with the pool area , surely on a extremely hot day umbrellas should have been provided and sadly no cushions was... More 

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Lindy V On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

Pretoria, Gauteng, South Africa
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 8, 2014

Was a lovely experience with friendly staff, excellent restaurant services. Meals were very good. Neat and tidy, smells okay. Rooms could do with a bigger variety of DSTV channels and not only the ones the Hotel selects.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Winston W On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

Porto Alegre, Rio Grande do Sul, Brazil
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014

Bed is excellent, pillows. Bathroom's good too. Key system is terrible (80% of the times I had to remagnetize the card downstairs). Breakfast is fine, but they always forget to pour you coffee. The food in general is regular. The team is receptive and polite. One thing that make me mad: no power outlet near the bed.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Mr Filipe N On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm... More 

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Additional Information about Protea Hotel The Richards

Address: 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
Location: South Africa > KwaZulu-Natal > Richards Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel The Richards 4*
Number of rooms: 135
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