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Protea Hotel The Richards

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3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
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Protea Hotel The Richards
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35 Reviews from our TripAdvisor Community

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Traveler rating
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    13
    5
    4
    0
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5
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22
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
  • All months
    (35)
  • Mar-May only
    (6)
  • Jun-Aug only
    (13)
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    (5)
  • Dec-Feb only
    (11)
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Sandton, South Africa
1 review
2 of 5 stars Reviewed yesterday NEW

Firstly, other guests have no respect for people staying at the hotel that want a peaceful nights sleep. The persons adjacent and across the passage from me kept their TV on full blast till 11 pm, and then woke up at 4 am and shouted and slammed doors when they left. Secondly, the food served in the restaurant was substandard.... More 

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1 review
5 of 5 stars Reviewed 5 days ago NEW

,Such friendly service, easy to check in,security at the front gate makes me feel at ease for my vehicle, food served at the restaurant was very tasty, I would most definitely come back to this hotel, b. B.

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Johannesburg
1 review
2 of 5 stars Reviewed 1 week ago

As a business traveller the following concerns: - No services at bar; - Load noisy guests with no controls; - Poor meal selection at buffet; - Grossly expensive buffet and breakfast pricing - Poor breakfast selection - Poor reception - Limited DSTV channels

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Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear anton_wolmarans, On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team and make sure we rectify all the shortfalls pointed out. We look forward to welcoming you back in... More 

Durban
Level Contributor
5 reviews
5 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

I wish to highlight the title of my review, as it would appear that this lovely hotel is used mainly by corporate types........however I need to mention it is also fine for leisure travellers! Location places the hotel of not only a short driving (not walking,though) distance of the Richards Bay Town Centre and the main shopping Mall, but also... More 

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Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear davidhF3247RR Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Empangeni, South Africa
Level Contributor
11 reviews
5 of 5 stars Reviewed June 11, 2015

My husband and I use to go to the hotel only on special occasions like birthdays and anniversaries but we enjoyed the peaceful atmosphere, the friendly service and excellent service so much that we make up any excuse just to go and have lunch there. The cleanliness of the hotel and the friendly welcome of the staff just add bliss... More 

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Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear Paulvanderberg Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 10, 2015

This hotel is like the swiss chocolate you never get enough of it, you always ask for more. Once you visit and stay in this hotel you will always want to come back. It is clean and the staff is very friendly and welcoming. The location is awesome, it's closer to the bay and the ocean (warm Indian ocean). Visit... More 

Review collected in partnership with this hotel

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Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear Masimve, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Francistown, Botswana
1 review
4 of 5 stars Reviewed June 5, 2015

We visited friends in Richards Bay mid May and they took us to The Protea Hotel The Richards for breakfast, what a pleasant breakfast it turned out to be. The buffet spread was great, the staff were very friendly and their service was exceptional! We requested to see the rooms and the reception staff obliged and gave us a tour... More 

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear Godfrey D, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Richards Bay, South Africa
1 review
4 of 5 stars Reviewed June 4, 2015

Room services was superb not forgetting the way they treated me it was awesome I really enjoyed and surely my next visit I will use Protea Hotel (Richards),but I think if they can improve the security services since it is very poor and maybe upgrade the geyser system also the swimming pool is not on good condition but to be... More 

Review collected in partnership with this hotel

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Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Good Morning soulprovider461, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Pietermaritzburg, South Africa
Level Contributor
3 reviews
5 of 5 stars Reviewed June 4, 2015

Amazing atmosphere, Friendly Staff, Perfect Rooms. To be fair everything from the gate to the designated area, all was 3x perfect. The Gym, TV Channels, Food, Front Desk, Kitchen Staff, I definately will recommend it to anyone and I will definately come back

Review collected in partnership with this hotel

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Good morning sibusison124, I hope you are well. On behalf of the entire TEAM at Protea Hotel The Richards we thank you for the positive feedback. We will pass on all your positive comments with the entire TEAM. We look forward to welcoming you back in the very near future. Have a super day and week. Kind regards, Jaco Steyn More 

Johannesburg
2 reviews
3 of 5 stars Reviewed June 3, 2015

The bar was badly stocked and did not have much of what our crew of 14 people wanted. The breakfast at R175 per person has a shocking selection (go have a breakfast at City Lodge, or Sun Coast, or the gateway and compare the quality, selection, cleanliness, staff, for way less than R175!!! Plus the check out staff, charged some... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear victor_strobel, Thank you for your honest and kind feedback. But especially for identifying some further areas of improvement which I will discuss with the management team. We do hope myself and the Protea Hotel The Richards TEAM will be able to welcoming you back soon. Warm regards, Jaco Steyn More 

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