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Protea Hotel The Richards

4.0 of 5 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
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Protea Hotel The Richards
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Protea Hotel The Richards
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17 reviews from our community

Traveler rating
    4
    7
    4
    2
    0
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12
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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    (17)
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    (2)
  • Jun-Aug only
    (2)
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    (5)
  • Dec-Feb only
    (8)
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1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

You won't regret spending your money by choosing Richards Hotel.The staff is very friendly and well mannered. The rooms are very neat.The hotel is situated next to shopping centre and it is along the main road you will never miss it.

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Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Masimve On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards Jaco... More 

Boksburg, Gauteng, South Africa
1 review
5 of 5 stars Reviewed 2 weeks ago

Its the best choice by far to go to any Protea Hotel even the ones in Namibia. We have enjoy the both the Protea hotels in Richardbay. Both are of equal quality and very friendly staff. The one on the water front have a buetyfull view over the harbour.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Frik G On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

My room was on the ground floor. The windows could not be shut, I didn't feel safe. A burglar could easily climb in. I felt unsafe becasue I am not farmiliar with the area and I wasn't sure if safety was an issue or not so the window shutter not working properly was a call for concern.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Musa M On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We look forward to welcoming you back in the very near future. Thanks again and warm regards Jaco Steyn More 

Johannesburg, South Africa
Top Contributor
59 reviews 59 reviews
33 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I booked 15 rooms at this hotel for a 20th Wedding Anniversary Celebration for my husband, myself and close family. The booking was made on Bookings.com, all went smoothly. I decided to call the hotel to make a prepayment to the booking and also ask them to organise a function for one night. I am still waiting for the quotation... More 

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear ElleVee288 On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards Jaco... More 

Durban, South Africa
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 20, 2014

Lovely grounds , and staff are very warm and friendly , rooms are adequate and comfortable , as for the bathroom , i was put off as it had a horrible stench , i must state was very disappointed with the pool area , surely on a extremely hot day umbrellas should have been provided and sadly no cushions was... More 

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Lindy V On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

Pretoria, Gauteng, South Africa
2 reviews
4 of 5 stars Reviewed December 8, 2014

Was a lovely experience with friendly staff, excellent restaurant services. Meals were very good. Neat and tidy, smells okay. Rooms could do with a bigger variety of DSTV channels and not only the ones the Hotel selects.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Winston W On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

Porto Alegre, Rio Grande do Sul, Brazil
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 26, 2014

Bed is excellent, pillows. Bathroom's good too. Key system is terrible (80% of the times I had to remagnetize the card downstairs). Breakfast is fine, but they always forget to pour you coffee. The food in general is regular. The team is receptive and polite. One thing that make me mad: no power outlet near the bed.

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Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Mr Filipe N On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm... More 

Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 21, 2014

We had a conference in Richards Bay and the Richards was the hotel we had been booked into by our travel office. Having just stayed over at the Hilton Hotel at Gatwick a four star disaster I was keen to see how we fared here in Africa. Well we are far better at hoteliering than the English. The staff were... More 

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Hotel_Management2010, Manager at Protea Hotel The Richards, responded to this review

Dear Mr Jan B On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm... More 

Durban, South Africa
Top Contributor
50 reviews 50 reviews
21 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 26, 2014

I usually stay at the Waterfront however decided to try something this hotel just for a change. I found myself pleasantly surprised. The rooms are nice and big. beds are great. shower was awesome. Very nice olden theme which was lovely. Breakfast was the usual SA spread. The staff where exceptionally wonderful with assisting me in serving myself my breakfast... More 

Was this review helpful? Yes 2
Hotel_Management2010, Front Office Manager at Protea Hotel The Richards, responded to this review

Dear "S Gangz", On behalf of the entire TEAM at Protea Hotel The Richards, in a few words thank you for your kind review on TripAdvisor. We will pass on all your positive comments with the entire hotel team. Thanks again. We are looking forward to welcoming you back in the very near future. Warm regards, Justin Maurel More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed December 22, 2013

The Hotel looks beautiful and clean. But beds are terrible and they need to improve the bathrooms especially the showers cause when you talking a shower the water spills on the floor and also on the other side near the bed.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "Mondli K", Thank you for your honest and kind feedback. But especially for identifying some further areas of improvement which I will discuss with the management team. We do hope myself and the Protea Hotel The Richards TEAM will be able to welcoming you back soon. Warm regards, Dominique Prendergast - General Manager More 

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Additional Information about Protea Hotel The Richards

Address: 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
Location: South Africa > KwaZulu-Natal > Richards Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel The Richards 4*
Number of rooms: 135
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