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Protea Hotel The Richards

4.0 of 5 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
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Protea Hotel The Richards
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Protea Hotel The Richards
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12 reviews from our community

Traveler rating
    2
    7
    2
    1
    0
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Solo
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10
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • English first
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    (12)
  • Mar-May only
    (2)
  • Jun-Aug only
    (2)
  • Sep-Nov only
    (5)
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    (3)
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Pretoria, Gauteng, South Africa
1 review
4 of 5 stars Reviewed 1 week ago

Was a lovely experience with friendly staff, excellent restaurant services. Meals were very good. Neat and tidy, smells okay. Rooms could do with a bigger variety of DSTV channels and not only the ones the Hotel selects.

Review collected in partnership with this hotel

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Winston W On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm regards... More 

Porto Alegre, Rio Grande do Sul, Brazil
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Bed is excellent, pillows. Bathroom's good too. Key system is terrible (80% of the times I had to remagnetize the card downstairs). Breakfast is fine, but they always forget to pour you coffee. The food in general is regular. The team is receptive and polite. One thing that make me mad: no power outlet near the bed.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Mr Filipe N On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm... More 

Johannesburg, South Africa
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 21, 2014

We had a conference in Richards Bay and the Richards was the hotel we had been booked into by our travel office. Having just stayed over at the Hilton Hotel at Gatwick a four star disaster I was keen to see how we fared here in Africa. Well we are far better at hoteliering than the English. The staff were... More 

Was this review helpful? Yes
Hotel_Management2010, Manager at Protea Hotel The Richards, responded to this review

Dear Mr Jan B On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team. We look forward to welcoming you back in the very near future. Thanks again and warm... More 

Durban, South Africa
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed July 26, 2014

I usually stay at the Waterfront however decided to try something this hotel just for a change. I found myself pleasantly surprised. The rooms are nice and big. beds are great. shower was awesome. Very nice olden theme which was lovely. Breakfast was the usual SA spread. The staff where exceptionally wonderful with assisting me in serving myself my breakfast... More 

Was this review helpful? Yes 2
Hotel_Management2010, Front Office Manager at Protea Hotel The Richards, responded to this review

Dear "S Gangz", On behalf of the entire TEAM at Protea Hotel The Richards, in a few words thank you for your kind review on TripAdvisor. We will pass on all your positive comments with the entire hotel team. Thanks again. We are looking forward to welcoming you back in the very near future. Warm regards, Justin Maurel More 

2 reviews
3 of 5 stars Reviewed December 22, 2013

The Hotel looks beautiful and clean. But beds are terrible and they need to improve the bathrooms especially the showers cause when you talking a shower the water spills on the floor and also on the other side near the bed.

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "Mondli K", Thank you for your honest and kind feedback. But especially for identifying some further areas of improvement which I will discuss with the management team. We do hope myself and the Protea Hotel The Richards TEAM will be able to welcoming you back soon. Warm regards, Dominique Prendergast - General Manager More 

Benoni, South Africa
Top Contributor
107 reviews 107 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed March 16, 2013

When I travel to Richards Bay I always stay at the Richards Hotel. Very friendly staff and clean and neat rooms. Good value for money and it is very quite. They have an amazing Buffet Breakfast and supper. The staff and management takes the time to speak to clients, something I am not used to. I can recommend the Hotel... More 

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "Herman K", We are very pleased to hear we have been able to turn you into one of our loyal guests at Protea Hotel The Richards. Thank you for your kind recommendations of our service and facilities and for sharing this with the TripAdvisor community... We look forward to welcoming you back again soon upon your next trip to... More 

Las Vegas, Nevada
Contributor
12 reviews 12 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 5, 2013

This was our first trip to South Africa and we were not prepared for the various differences such as electric differences. We adapted easily because the hotel is pretty good about responding to your needs if you ask. The showers are great! The exercise room is fantastic. The restaurant puts on a buffet for breakfast and dinner that anyone can... More 

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear "pgodo", The entire TEAM at Protea Hotel The Richards appreciates your kind recommendations of our beloved hotel. We are excited to hear that we have been able to meet and exceed your expectations and created a comfortable stay while visiting Richards Bay. Thank you for sharing your detailed comments with the TripAdvisor community! We look forward to welcoming you... More 

Contributor
13 reviews 13 reviews
12 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 6, 2013

A pleasant hotel in a pleasant city. Food, service and facilities were good. The bar is warm & friendly. Nothing seems like too much of a hassle. Bathrooms and bedroom were clean, modern and tasteful. I liked that the rooms had a fridge as this came in handy with the kids medication and fruit. Staff are friendly and competent. I'll... More 

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear avi2310, Compliments of the season for you and your family! On behalf of the entire TEAM at Protea Hotel The Richards, a short note to thank you for your kind review on TripAdvisor. We will celebrate your positive comments will everyone at the hotel, giving us even more motivation to strive for service excellence in 2013... We are looking... More 

Johannesburg, South Africa
Contributor
12 reviews 12 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 2, 2012

Once every while it happens that everything goes wrong when visiting a hotel. Acceptable to me. It simply happens. A list of events that happened: - A long queue upon arrival in front of me (about 10 people) - a cockroach floating in the toilet upon arrival in the room - when flushing the toilet a curly pubic hair on... More 

Was this review helpful? Yes 1
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear 'Keijzers', Our sincere apologies for the embarrassing series of events upon arrival and I can assure you that this is not a reflection of the high standards we strive to offer to all of our guests. Unfortunately, you arrived at the hotel at the same time as many other guests that day which was not anticipated. This resulted in... More 

Cape Town
Senior Contributor
25 reviews 25 reviews
17 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 18, 2012 via mobile

Driving into this hotels car park made me force myself to be optimistic about this hotels potential, as it appeared old and tired. The large bunch of artificial flowers in the reception area, interspersed with peacock feathers, sealed my opinion that I was not going to enjoy my stay. Don't be fooled by the photos on the hotels website, these... More 

Was this review helpful? Yes
Hotel_Management2010, General Manager at Protea Hotel The Richards, responded to this review

Dear Barrytp, Thank you for providing us with your honest and constructive feedback. First of all, I am happy to hear that our TEAM has made you feel welcome at our hotel by providing you with some true Richard Bay hospitality. And thank you for noticing our improved breakfast offering as well as the spacious gym facilities on the first... More 

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Additional Information about Protea Hotel The Richards

Address: 3 Hibberd Dr | Meerensee, Richards Bay 3901, South Africa
Location: South Africa > KwaZulu-Natal > Richards Bay
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel The Richards 4*
Number of rooms: 135
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