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Protea Hotel The Richards

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3 Hibberd Drive | Meerensee, Richards Bay 3901, South Africa
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1 room 1 guest
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Protea Hotel The Richards
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43 Reviews from our TripAdvisor Community

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Traveler rating
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    14
    5
    6
    1
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6
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28
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
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Newcastle upon Tyne, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 days ago NEW

Appalling. We arrived and presented our voucher from Trailfinders as proof of payment for our booking ( we have never previously experienced a problem with this system in extensive travels around South Africa ) only to be asked how we were going to settle our bill! Whilst I tried to explain the voucher system, girl at reception repeatedly left us... More 

Was this review helpful? Yes
GMJaco, General Manager at Protea Hotel The Richards, responded to this review

Good Afternoon Sue, I would like to begin with saying I do hope that you enjoyed Richards Bay as the weather was lovely during your stay. It was our pleasure having you as our guests. Again I would like to apologise for the misunderstanding during your check in process, there are certain protocol that is followed when payment has not... More 

Eastern Cape, South Africa
Level Contributor
95 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The hotel has improved with the take over of Premier Hotels and I would now rate it the best hotel in Richards Bay. The Staff are super friendly and efficient and the new menus appetising.The rooms are spacious and the showers excellent. The wifi is excellent.

Was this review helpful? Yes
GMJaco, General Manager at Protea Hotel The Richards, responded to this review

Good Afternoon Mr Bredenood, Thank you very much for your positive review and your wonderful words. I will ensure to advise my staff during our next meeting on their great achievement. A happy guest is a happy Hotel. Kind Regards Jaco Steyn • General Manager PREMIER HOTEL THE RICHARDS PREMIER HOTELS & RESORTS PTY LTD More 

1 review
2 of 5 stars Reviewed 2 weeks ago

No safe for my firearm and no proper alcohol at the bar.the ladies at the reception are not friendly and serving me ol information concerning my stay.was not told abt the times of meals and places available for the guests like the free wifi hotspot and the bar.

Was this review helpful? Yes
GMJaco, General Manager at Protea Hotel The Richards, responded to this review

Good Afternoon Thobeka, Thank you very much for your review, we do appreciate the feedback. I do apologise for the inconvenience caused.I have discussed the matter further with our front office staff to ensure that all guests going forward will be notified of all public areas, services and our additional back of office safes which is a standard procedure at... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

Booking in: 8/10 Staff friendly and helpfull Hotel decor: 8/10 Modern and neat Room: 6/10 Modern, but small Restaurant buffet value for money: 7/10 Food good quality, but very expensive Room service: 1/10 Very slow, expensive and bad quality food General Hotel services: 3/10 No handsome in room when checked in. Cups for coffee inroom still jad lipstick marks on... More 

Was this review helpful? Yes
GMJaco, General Manager at Protea Hotel The Richards, responded to this review

Good day Jonita, Thank you very much for the positive feedback. At the outset I must apologise for the breakdown in the service levels that you experienced during your stay. I assure you that this is not the service that we pride ourselves on. These points have all been noted, and I have discussed these issues with the relevant management... More 

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed 4 weeks ago

Had dinner with friends who were staying in the hotel in The Mossel Restaurant, the food, ambiance and the service were great well done to the staff! Great place to dine. Unfortunately l wasn't staying in the hotel.

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear Mr Kevin N, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Durban, South Africa
1 review
5 of 5 stars Reviewed July 30, 2015

what a brilliant hotel , welcoming staff and friendly . Comfortable rooms and clean . Fantastic service well done will recommend the Richards to my friends and family . It home away from home . The gym is a nice facility to have and enjoyed using it .

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear nontobheko123, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Johannesburg, South Africa
1 review
5 of 5 stars Reviewed July 29, 2015

I went to the Protea Hotel The Richards on a semi-business trip and what a lovely stay I had. Check In was fantastic thank you to The team at the reception for the fantastic and fast service I received. Got to my room and I was pleasantly surprised at how well it has been made... Please carry over my regards... More 

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear Johan, Thank you for your most valuable feedback on TripAdvisor. We are passionate about recognising and acknowledging our GUESTS, and I am very pleased that your experience at our facilities was top class. I will be taking immense pride when I read your comments onto my TEAM later this week and can assure you that your comments will go... More 

Pretoria
2 reviews
5 of 5 stars Reviewed July 28, 2015

The overall service was excellent, complements to Thabile for professional and excellent service. I would definitely consider Protea Hotel the Richards next time I come to Richards Bay for business or pleasure.

Review collected in partnership with this hotel

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear nqoba, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

Sandton, South Africa
1 review
2 of 5 stars Reviewed July 27, 2015

Firstly, other guests have no respect for people staying at the hotel that want a peaceful nights sleep. The persons adjacent and across the passage from me kept their TV on full blast till 11 pm, and then woke up at 4 am and shouted and slammed doors when they left. Secondly, the food served in the restaurant was substandard.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear HannesLotz, On behalf of the entire Team at Protea Hotel The Richards we thank you for the positive response and for helping us identify our shortfalls on TripAdvisor. We will pass on all your positive comments with the entire Hotel Team and make sure we rectify all the shortfalls pointed out. We look forward to welcoming you back in... More 

1 review
5 of 5 stars Reviewed July 23, 2015

,Such friendly service, easy to check in,security at the front gate makes me feel at ease for my vehicle, food served at the restaurant was very tasty, I would most definitely come back to this hotel, b. B.

Was this review helpful? Yes
Extrabold2015, General Manager at Protea Hotel The Richards, responded to this review

Dear Michael B, Really great to see we have met expectation and I thank you for your positive comments, I will be sure to pass this on to all Staff. Hope to see you back in the Bay soon. Regards Jaco Steyn More 

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