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All 6 Richards Bay hotels

Protea Hotel Richards Bay

3.0 of 5 Hotel   |   P. O. Box 10105 | Meerensee, Richards Bay 3901, South Africa
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Ranked #4 of 6 Hotels in Richards Bay
A recent review
4 of 5 stars reviewed 1 week ago
SwaziQueen Johannesburg, South Africa
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23 reviews from our community

Traveler rating
    6
    9
    1
    5
    2
See reviews for
2
3
1
11
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Date | Rating
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  • English first
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English first
Johannesburg, South Africa
Top Contributor
103 reviews 103 reviews
32 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 1 week ago

The Protea Hotel Richards Bay is a comfortable hotel with comfortable linen. Its location is ideal whether you are in the area for leisure or business. It is also a few minutes away from the airport. The serve a wide variety of breakfast items. The place can get busy at times due to conference goers. Fortunately you will feel the... More

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Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed July 31, 2014

I visited Protea hotel in Richards Bay during the last week of June. The single bed room I stayed in was excellent, bright, homey and very clean. The cushions and pillows are perfect for a good night's sleep. I lunched only once at hotel during my 5 day stay that I really enjoyed. On all other days breakfasts were wholesomely... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Avrosh K, Thank you for your lovely review. We have a great TEAM who prides themselves in offering the best GUEST service therefore your commendations of Bradley are pleasantly welcomed. It was our absolute pleasure to have accommodated you and your interest and loyalty are truly invaluable to us. I sincerely hope that we have the privilege of Welcoming... More

Durban, South Africa
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed July 30, 2014

being a lover of the PH Group I found myself sadly disappointed with my stay. Lets start with the good : The bed and pillows where amazing! Cappuccino at breakfast was delicious and so where the muffins. Now the sad parts : Don't opt for the ala carte menu at dinner, firstly they will think that your order is for... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear S. Gangz, Thank you for your comments pertaining to your recent stay at Protea Hotel Richards Bay. I am truly saddened to hear that your stay was marred with such regrettable events as the TEAM and I endeavour to meet and exceed our GUESTS expecations. I therefore confirm that each concern has been addressed and I assure you that... More

1 review
2 of 5 stars Reviewed July 17, 2014

I have now stayed at all 3 Protea hotels in Richards bay and i have to say i was extremely disappointing with the Protea Hotel Richards Bay. Dinner was not good at all, we had ONE meat to choose from at the carvery. They charged me R21 for a shot of passion fruit! which at any high end restaurant or... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear 239chalkyw, Thank you for posting your review regarding your recent stay at Protea Hotel Richards Bay. My TEAM and I endeavour to meet and exceed our GUEST expectations and when we do not deliver on our promise, this is a huge concern. Your recommendations on the carvery has been noted and we have since reconsidered the variety presented. I... More

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 22, 2014

I stayed in this hotel years back on a social visit and recently I stayed over as a stop over on a work trip. I must say it was really a pleasant stay felt like home. The staff as a collective were very helpful, pleasant and friendly. The oxtail was delicious, the rooms clean and everything was pleasant. Thanks to... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Clara, Thank you for taking the time to comment about your recent stay at Protea Hotel Richards Bay. We are delighted to receive your compliments and commendations of Dumisane, Hlengiwe and Vukani are highly valued. I will most certainly congratulate them for doing a sterling job! We rely on GUESTS's feedback to determine the positive and negative aspects of... More

Durban, South Africa
1 review
2 of 5 stars Reviewed June 18, 2014

I have stayed at this hotel many times in the past and have always had a pleasant stay. This last experience was not very good. The staff at the front desk are extremely helpful and pleasant. I went to dinner and to my surprise there was very little to choose from. The vegetable dishes on offer was steamed green beans... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Mr. Rashid, I refer to your recent stay at Protea Hotel Richards Bay. Thank you for taking the time to air your concerns through this medium. Please allow me to express my most sincere apologies for the rather disappointing dining experience in our restaurant. As mentioned, you have frequented our hotel over the past few years and had always... More

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed November 28, 2013

On 2 previous stays I had to wait for more than 45 minutes for my food to arrive. This time it was better but only after I had threatened that I would not come back if it happened again. The 4th time the food arrived with 30 minutes (no threat made). Furthermore the food was spoilt by the Chef thinkin... More

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Melbourne, Australia
Contributor
15 reviews 15 reviews
14 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 17, 2013 via mobile

We stayed here recently and found it to be a good base, although location could be closer to the beach if that's the main reason of your stay. We enjoyed dinner and breakfast at the restaurant. Mark was lovely and courteous at reception and went out of his way to make us feel at home. We did order a packed... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear 1takemesomewhere, Thank you for taking the time to comment on Tripadvisor, we appreciate your feedback and will most certainly pass on your commendations. Please do accept my most sincere apologies regarding your lunch pack and assure you that your concerns have been addressed and rectified. We sincerely hope to have the privilege of Welcoming you back to our lovely... More

Durban, South Africa
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 4, 2013

Having had to stay in Richards Bay overnight we selected this hotel through our travel agent. Fist impressions were not to bad except when we decide to have pre dinner drinks, the bar lady was more interested in messages on her cell than serving, the tv was blaring a zulu sitcom. We moved over to have dinner, what a disaster,... More

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Pete E, Many thanks for taking the time to comment about your recent stay at Protea Hotel Richards Bay. Kindly accept my sincere apology for the rather dismal bar and dining experience at our hotel. GUEST feedback is important as it not only allows for us to know when we are doing something right ,but more importantly, when we... More

Durban, South Africa
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 30, 2013

I have used this hotel in the past and always enjoyed staying there. I usually use the Protea Waterfront when in Richards bay but as they were full decided to go back to the Protea Hotel Richards Bay. The rooms are very modern, comfortable and quiet, the work station is good, service is excellent, there are enough sport channels on... More

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tuftyRichardsBay, General Manager at Protea Hotel Richards Bay, responded to this review

Dear David F, We are delighted to receive your positive comments regarding your recent stay at Protea Hotel Richards Bay. GUEST comments are imperative for us to ensure that we have met and exceeded our GUESTS expecations. Your comments are therefore much appreciated and we sincerely hope to have the privilege of Welcoming you back soon to our hotel. Regards... More

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Additional Information about Protea Hotel Richards Bay

Address: P. O. Box 10105 | Meerensee, Richards Bay 3901, South Africa
Location: South Africa > KwaZulu-Natal > Richards Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Richards Bay 3*
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