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Protea Hotel Richards Bay

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P. O. Box 10105 | Meerensee, Richards Bay 3901, South Africa
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1 room 1 adult
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Protea Hotel Richards Bay
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35 Reviews from our TripAdvisor Community

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Durban, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

My first stay in PROTEA HOTEL RICHARDS BAY.. We really enjoyed the quiet and peace that the area offers as a whole.. The hotel itself offers neat clean rooms , beds are comfortable with neat bathroom facilities. The buffet breakfast was good but a greater variety would be most welcome.One hiccup however was that we had to pay first and... More 

Helpful?
1 Thank joyshreel
Level Contributor
31 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 19, 2015 via mobile

I stay here 3 nights for business purpose on Dec-2015. Here is calm place to stay and take a rest for guests. Also I can enjoy the hospitality of local people. The breakfast is a little bit weak but I'm OK cause of I ate only coffee and few bread, fruits. Sometimes they got order from you in the morning,... More 

Helpful?
Thank Cavin S
Washington DC, District of Columbia
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed November 21, 2015

Maybe I should not be too harsh on the hotel as it is located in what purports to e a waterfront tourist location and presents itself just a boring city happening to be on the coast. While the staff was nice and kind and helpful, the internet did not work - Always - On service is practically Always-Off, the shower... More 

Helpful?
Thank pepeyangu

Travelers are raving about these Richards Bay hotels

1 review
1 of 5 stars Reviewed October 12, 2015 via mobile

I was booked in Protea Hotel Richards Bay in October 2015. I cannot believe the poor service I received from the hotel. When I was about to sleep, I realised that there was a terrible noise in my room. I was not sure what was causing the noise but it was like a motor. I didn't know whether it was... More 

Helpful?
Thank Viwe S
PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Viwe S, Thank you for taking the time to advise us of your recent stay at Protea Hotel Richards Bay. Please accept my apologies for the inconvenience caused to you during your stay at our hotel. Your concerns have definitely been noted and immediate action has been taken with my TEAM to ensure that all comments are resolved efficiently... More 

Durban, South Africa
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed September 30, 2015

The location is very central. The hotel is excellent. The room was very well kept and serviced. The food (breakfast and dinner) and soft drinks were great with a variety of choices with very friendly and accommodating staff, asking about my every need. I would recommend this hotel to anyone!

Helpful?
Thank Anil_Haripersad
PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Anil Haripersad, Thank you for sharing your recent experience at Protea Hotel Richards Bay. Your commendations relating to our service has been well received by all members of the TEAM. It is truly gratifying when our commitment to service excellence is noticed and on behalf of my TEAM and myself, I would like to extend our thanks for your... More 

Nelspruit, South Africa
Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed September 15, 2015

The team at hotel make you feel respected, from reception, bar and restaurant. The team appreciates the opportunity to be of service to their guests. The food is good. The wines are not up to the standard of the hotel. The security at the gate do not have chairs they are on their feet 24 hrs. Is this the norm?

Helpful?
Thank Jabu M
Amanzimtoti, South Africa
1 review
5 of 5 stars Reviewed August 20, 2015 via mobile

This is my hotel of choice for every business trip I make to Richards Bay. I've tried many places in the area and nothing compares to the smiles and service I receive on every stay. From the security to reception, reservations, cleaners, kitchen staff and management. Each have the same friendly attitude. I've been on many vacations and stayed at... More 

Helpful?
Thank Zaheera D
PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Zaheera D, Thank you for taking the time to post your positive feedback through this medium. Your commendations regarding the high level of service has definitely been well received. Our priority is to ensure that each GUEST has a memorable stay and I am really pleased that we manage do just that on your every stay. We look forward... More 

Johannesburg, South Africa
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 12, 2015

I stayed at the Protea Hotel, Richards Bay at the end of July 2015 and was really impressed. Although the hotel looks a bit dull from the outside; once your enter the perception is changed. You are welcomed by a bunch of friendly staff that assist you with the check in process. The hotel is lovely and well maintained.Upon entering... More 

Helpful?
Thank Shoayb_Nabbie
PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Shoaybnabbie, Thank you for your kind comments pertaining to your recent at Protea Hotel Richards Bay. The TEAM and I endeavor to offer the best GUEST service to all our GUESTS, all the time. I must admit that at times, we may fall short of doing this, however, priority is given immediately to rectify this. To have acknowledged our... More 

Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed November 12, 2014 via mobile

Breakfast was revolting. All fruit was out of a tin. Bacon was so dry and overbooked, if you dropped it, it would have cracked! Couldn't believe it. Friendly staff. My room looked out into a derelict old car park at the back. Room service took forever

Helpful?
Thank Alliwanttodoistravel
PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Alliwantodoistravel, Thank you for your comments pertaining to your recent stay at Protea Hotel Richards Bay. Thank you for taking the time to address your concerns pertaining to the lack of service and attention to food detail. It is only through comments of this nature, that we have the ability to improve where necessary. Your concerns have been addressed... More 

Centurion, South Africa
2 reviews
4 of 5 stars Reviewed October 22, 2014

Single bed rooms were clean, comfortable and the shower had great water pressure. Only downside is the lack of a gym. Easy running or walking distance to beach, though. They go to some effort in providing a variety of dishes.

Helpful?
Thank weiselen
PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Weiselen, Thank you for taking the time to use this medium to express your comments regarding your recent stay at Protea Hotel Richards Bay. Your comments were well received and motivates my TEAM and I to continue striving for service excellence. I sincerely hope to have the privilege of Welcoming You back soon to our hotel. Best regards, Cassandra... More 

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