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Protea Hotel Richards Bay

3.0 of 5 P. O. Box 10105 | Meerensee, Richards Bay 3901, South Africa
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Protea Hotel Richards Bay
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Protea Hotel Richards Bay
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27 reviews from our community

Traveler rating
    6
    11
    2
    6
    2
See reviews for
2
3
1
14
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Contributor
30 reviews 30 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed November 12, 2014

Breakfast was revolting. All fruit was out of a tin. Bacon was so dry and overbooked, if you dropped it, it would have cracked! Couldn't believe it. Friendly staff. My room looked out into a derelict old car park at the back. Room service took forever

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Alliwantodoistravel, Thank you for your comments pertaining to your recent stay at Protea Hotel Richards Bay. Thank you for taking the time to address your concerns pertaining to the lack of service and attention to food detail. It is only through comments of this nature, that we have the ability to improve where necessary. Your concerns have been addressed... More 

Centurion, South Africa
2 reviews
4 of 5 stars Reviewed October 23, 2014

Single bed rooms were clean, comfortable and the shower had great water pressure. Only downside is the lack of a gym. Easy running or walking distance to beach, though. They go to some effort in providing a variety of dishes.

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Weiselen, Thank you for taking the time to use this medium to express your comments regarding your recent stay at Protea Hotel Richards Bay. Your comments were well received and motivates my TEAM and I to continue striving for service excellence. I sincerely hope to have the privilege of Welcoming You back soon to our hotel. Best regards, Cassandra... More 

Johannesburg, South Africa
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 22, 2014

I spent a night at this hotel. I was booked by the airline after my flight out of Richards Bay was cancelled due to bad weather. Check in was extremely slow with one experienced person & one trainee. However the two guys were very friendly. Dinner on the day was just OK, but not much variety on the buffet menu.... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear HRH2011 Thank you for taking the time to comment on Tripadvisor. I appreciate your constructive feedback. We pride ourselves in offering clean, comfortable accommodation supported with friendly, helpful STAFF and I am glad that you had experienced the latter. However, please do accept my sincere apologies for the inconvenience caused with regards to the room and bathroom. I have... More 

Johannesburg, South Africa
Top Contributor
107 reviews 107 reviews
32 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed September 10, 2014

The Protea Hotel Richards Bay is a comfortable hotel with comfortable linen. Its location is ideal whether you are in the area for leisure or business. It is also a few minutes away from the airport. The serve a wide variety of breakfast items. The place can get busy at times due to conference goers. Fortunately you will feel the... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear SwaziQueen, Thank you for your lovely commendations about our hotel and your recent stay. My TEAM and I strive to ensure that each GUEST leaves with the feeling of wanting to return, so when we receive feedback such as yours, it definitely motivates us to continue offering great service. Thank you once again and we hope to have the... More 

Mumbai (Bombay), India
1 review
5 of 5 stars Reviewed July 31, 2014

I visited Protea hotel in Richards Bay during the last week of June. The single bed room I stayed in was excellent, bright, homey and very clean. The cushions and pillows are perfect for a good night's sleep. I lunched only once at hotel during my 5 day stay that I really enjoyed. On all other days breakfasts were wholesomely... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Avrosh K, Thank you for your lovely review. We have a great TEAM who prides themselves in offering the best GUEST service therefore your commendations of Bradley are pleasantly welcomed. It was our absolute pleasure to have accommodated you and your interest and loyalty are truly invaluable to us. I sincerely hope that we have the privilege of Welcoming... More 

Durban, South Africa
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed July 30, 2014

being a lover of the PH Group I found myself sadly disappointed with my stay. Lets start with the good : The bed and pillows where amazing! Cappuccino at breakfast was delicious and so where the muffins. Now the sad parts : Don't opt for the ala carte menu at dinner, firstly they will think that your order is for... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear S. Gangz, Thank you for your comments pertaining to your recent stay at Protea Hotel Richards Bay. I am truly saddened to hear that your stay was marred with such regrettable events as the TEAM and I endeavour to meet and exceed our GUESTS expecations. I therefore confirm that each concern has been addressed and I assure you that... More 

1 review
2 of 5 stars Reviewed July 17, 2014

I have now stayed at all 3 Protea hotels in Richards bay and i have to say i was extremely disappointing with the Protea Hotel Richards Bay. Dinner was not good at all, we had ONE meat to choose from at the carvery. They charged me R21 for a shot of passion fruit! which at any high end restaurant or... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear 239chalkyw, Thank you for posting your review regarding your recent stay at Protea Hotel Richards Bay. My TEAM and I endeavour to meet and exceed our GUEST expectations and when we do not deliver on our promise, this is a huge concern. Your recommendations on the carvery has been noted and we have since reconsidered the variety presented. I... More 

Johannesburg, South Africa
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed June 22, 2014

I stayed in this hotel years back on a social visit and recently I stayed over as a stop over on a work trip. I must say it was really a pleasant stay felt like home. The staff as a collective were very helpful, pleasant and friendly. The oxtail was delicious, the rooms clean and everything was pleasant. Thanks to... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Clara, Thank you for taking the time to comment about your recent stay at Protea Hotel Richards Bay. We are delighted to receive your compliments and commendations of Dumisane, Hlengiwe and Vukani are highly valued. I will most certainly congratulate them for doing a sterling job! We rely on GUESTS's feedback to determine the positive and negative aspects of... More 

Durban, South Africa
1 review
2 of 5 stars Reviewed June 18, 2014

I have stayed at this hotel many times in the past and have always had a pleasant stay. This last experience was not very good. The staff at the front desk are extremely helpful and pleasant. I went to dinner and to my surprise there was very little to choose from. The vegetable dishes on offer was steamed green beans... More 

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PHRB01, General Manager at Protea Hotel Richards Bay, responded to this review

Dear Mr. Rashid, I refer to your recent stay at Protea Hotel Richards Bay. Thank you for taking the time to air your concerns through this medium. Please allow me to express my most sincere apologies for the rather disappointing dining experience in our restaurant. As mentioned, you have frequented our hotel over the past few years and had always... More 

Johannesburg, South Africa
1 review
3 of 5 stars Reviewed November 28, 2013

On 2 previous stays I had to wait for more than 45 minutes for my food to arrive. This time it was better but only after I had threatened that I would not come back if it happened again. The 4th time the food arrived with 30 minutes (no threat made). Furthermore the food was spoilt by the Chef thinkin... More 

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Additional Information about Protea Hotel Richards Bay

Address: P. O. Box 10105 | Meerensee, Richards Bay 3901, South Africa
Location: South Africa > KwaZulu-Natal > Richards Bay
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Richards Bay 3*
Number of rooms: 66
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