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All 7 Pietermaritzburg hotels

Protea Hotel Imperial

3.0 of 5 Hotel   |   224 Jabu Ndlovu Street, Pietermaritzburg 3200, South Africa
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A recent review
4 of 5 stars Reviewed April 18, 2014
PeterJK_11 Johannesburg, South Africa
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34 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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English first
5 reviews 5 reviews
1 of 5 stars Reviewed yesterday NEW

This hotel has got the potential to be one of the best hotels in the country. Unfortunately no one seems to care enough to make it happen. The lovely wooden floors are covered by carpet, the blinds in the bathroom was broken, the breakfast is really shocking! To top it all off the suites are on a very busy road.... More

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Cape Town Central, South Africa
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Had a business lunch in the hotel dining-room. Service was appalling! Waitress didn't know what was being served on the lunch buffet. I asked for curry and she said that beef curry was on the buffet. The business associate ordered his meal and I went to the buffet only to find that beef stew was served, not curry! Aside from... More

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Vanhoover, General Manager at Protea Hotel Imperial, responded to this review

Dear Gus Behn, Thank you for the taking the time to write your concerns. I was disappointed to read that your luncheon at the Imperial Hotel was not up to standard. For this I sincerely apologize. Kindly forward me your contact details to gm@imperialhotel.co.za. I look forward to hearing from you soon. Warm Regards Vanessa Hoover General Manager More

Gauteng, South Africa
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

Old colonial-era hotel frequented by government officials on outings. Rooms spacious and in-room amenities fine. Location is not great as this is right in the centre of the city, so if you're after peace and quiet this is not the place. The room I had was on the parking side with a church in close proximity so there was 'singing... More

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Vanhoover, General Manager at Protea Hotel Imperial, responded to this review

Dear Groenjean, Thank you for your feedback. Your comments have been shared with my Management TEAM and the perception of chasing you away was not the intention. Unfortunately the noise factor is beyond our control but we are happy to mention that not all our rooms face in that direction. Some of the rooms face away from the street where... More

Top Contributor
71 reviews 71 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed May 2, 2014

Checked in tired after a long day travelling. Lift Out of Order!!! Dinner with a long Buffet que...only choice. In the bar .TV on full volume ...but nobody there? Got my nightcap. Went to sleep....impossible with a noisy built into wall airconditioner. Tried to log on to WiFi-only possible unless you sit in the reception. I Did not function well... More

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Johannesburg, South Africa
11 reviews 11 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 18, 2014

Great old world style hotel ideal for the business traveler. Nice rooms with great shower and balcony. Easy to find from the Oribi airport - about 10 min drive. The food is above average for this class of hotel. The bar could do with some upgrade to create a bit more atmosphere, but the staff make up for what it... More

Was this review helpful? Yes 1
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed April 8, 2014

Stayed here for 2 nights. Good ribeye steak. Great buffet breakfast. Good rooms. My first room 128 aircon were not working and they moved me to 122. Great service. Not any smoking area. Have to stand in parking to smoke. No bench. 7/10

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Senior Contributor
32 reviews 32 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed March 14, 2014

We were staying in Pietermartizburg for the SA XCO/DHI Cup. We had difficulty to find a good place to stay over. I booked at two places and was not prepared to stay at at any one of them. We ended up at the Protea Hotel. The hotel is right on a main street and it could get a bit noisy... More

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Hotel_Management2010, General Manager at Protea Hotel Imperial, responded to this review

Dear "HendrikDuToit", Although, it seems like you were not planning to stay at our hotel initially, we would like to thank you for your kind and honest review. Glad to hear we have been able to pleasantly surprise you and created a comfortable stay. Do make sure you pay us another visit soon when back in Pietermaritzburg. Warm regards, Vanessa... More

Durbanville, South Africa
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 13, 2014

Before we entered the hotel, I was a bit concerned since it was a very old building, but was I surprised when we entered our room. The room were spacious and well decorated. We stayed there the night after our Comrades run. When we arrived, the staff were very helpful and friendly. They even left each runner an energade drink... More

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Hotel_Management2010, General Manager at Protea Hotel Imperial, responded to this review

Dear "Leela_cb", Greetings from the TEAM at the Protea Hotel imperial! Thank you for your kind words and recommendations. Its truly much appreciated. I can imagine that you were looking forward to a comfortable and relaxing stay after such a great but intense event such as the Comrades. So, we are very pleased to hear you have enjoyed your stay... More

Johannesburg, South Africa
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2014

After a terrible stay in the Transkei, my boyfriend and I stumbled upon the Protea Hotel Imperial while searching for a place to stay for the evening as we returned back home to Joburg.. As soon as we arrived we knew we had done well finding this hotel. The staff were super friendly and helpful, our room was huge &... More

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Hotel_Management2010, General Manager at Protea Hotel Imperial, responded to this review

Dear "gdemeillon", Thank you for choosing to stay with us and for sharing your positive experiences with your fellow TripAdvisor users. Its much appreciated. We are looking forward to welcoming you back again soon when returning to our beautiful province... Warm regards, Vanessa Hoover - General Manager More

Johannesburg, South Africa
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed December 1, 2013

We had booked to take clients there for a function , on the 1 December. My clients went twice to,organize the function and were told not to,worry that everything was organized, well,it all depends on what you call organized. When we got there, there were no tables prepared at all, eventually after forty five minutes we managed to get the... More

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Hotel_Management2010, General Manager at Protea Hotel Imperial, responded to this review

Dear "Alan312578", As already mentioned during our telephonic conversations in the recent days, let me once more express my and my team’s most sincere regret regarding any inconvenience experienced while visiting our hotel for your recent function. Clearly, your experience was not of the expected standard and is not acceptable. During our conversation, we came to the conclusion that the... More

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Additional Information about Protea Hotel Imperial

Address: 224 Jabu Ndlovu Street, Pietermaritzburg 3200, South Africa
Location: South Africa > KwaZulu-Natal > Pietermaritzburg
Price Range (Based on Average Rates): $
Hotel Class:3 star — Protea Hotel Imperial 3*
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24 photos of this hotel

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Dining (6)
Bathroom (1)
Business center/function rooms (3)
Room/suite (9)
Hotel & grounds (4)
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Official Description (provided by the hotel)
Located in the heart of Pietermaritzburg, Protea Hotel Imperial is filled with charm and classic elegance. Built in 1878, it is absolutely a gem in the 'City of Choice'- Pietermaritzburg, which is also the capital of KwaZulu Natal. Within walking distance to the Provincial Parliament, Government head offices and the Natal Railway Museum, the hotel is ideal for both corporate and leisure travellers. The hotel is 103km away from the Durban International Airport and 8km from Pietermaritzburg Airport. Protea Hotel Imperial with its historical ambience and tranquil flare, offers 70 air-conditioned and en-suite bathrooms with a choice of a single or double-bedded room and family suites. For the convenience of our GUESTS each room has in-room facilities that include a satellite TV, telephone and tea/coffee making facilities. Secure parking is available on the premises at no extra charge. 8 state-of-the-art conference venues are available, seating up to 400 delegates, fully equipped with all the necessary equipment including broadband wireless internet access in the Courtyard and foyer area. The Garden Room restaurant is open from 06h30 to 22h30 serving mouth-watering buffet breakfast, lunch and dinner. Relax with friends or meet the locals at the Woodhouse Bar which is open from 11h00 to 23h00. Pietermaritzburg is not only a historic area but there are numerous exhilarating events that take place in this area. The city gives start to the Duzi canoeing event, the Comrades Marathon, Midmar Mile Swimming competition and the Amashovashova Cycling Race. In winter GUESTS can witness snow in the midland areas such as Bulwer, Underberg and Drakensberg. For some Kasi (South African townships) flavor, GUESTS can visit Madlula's Place. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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