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All 8 Pietermaritzburg hotels

Protea Hotel Hilton

4.0 of 5 Hotel   |   1 Hilton Avenue,, Pietermaritzburg 3245, South Africa
Hotel amenities
Protea Hotel Hilton

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Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 9, 2014
Chantel E Shelly Beach, KwaZulu-Natal, South Africa
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50 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
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English first
Shelly Beach, KwaZulu-Natal, South Africa
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

Lovely hotel! Check-in was smooth & quick. Staff are super friendly and extremely helpful! The only area that wasn't too our liking was that you could not order a la carte from the Restuarant at night, one had to eat the buffet.

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear Chantel E Thank you so much for posting a review on TripAdvisor. GUESTS' perceptions of the service they receive whilst visiting Protea Hotel Hilton is the only true yardstick we have for measuring whether or not we have met their expectations. I appreciate your comments on a la carte not being served. I am please to to let you... More

South Africa
Top Contributor
50 reviews 50 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed February 16, 2014 via mobile

We stayed here for the Midmar weekend, 2 adults and 2 kids (12,11). The room was clean and comfortable 2 king size beds excellent bedding and duvets and a wonderful bathroom with a large shower and a Roman bath. The breakfast area is light and bright and the furniture attractive and comfortable and the buffet well above standards. We swam... More

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ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear DeanSouthAfrica We are certainly delighted to receive your commendations about the impressive service and facilities you experienced while a GUEST of ours. Please be assured that I will congratulate the TEAM on a job well done. We rely on GUEST feedback to determine both the positive and negative aspects of our hotel and to improve wherever possible. I am... More

1 review
5 of 5 stars Reviewed February 3, 2014

Upon our arrival we were met, by a helpful man who helped us check in and even walked us to our room. I was surprised to hear that evening that he was the assistant gm. I loved the fact that some 1 who is high up on the ladder was so down to earth and friendly. In fact every staff... More

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ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear Martin P It’s an absolute pleasure to read your review and please be assured I will share this with the TEAM. We are happy you had the opportunity to visit us. We look forward to welcoming you back in the near future! Kind Regards Heather Poulsen General Manager Protea Hotel Hilton More

London, United Kingdom
1 review
4 of 5 stars Reviewed February 3, 2014

Hi, I recently stayed at the Hilton hotel in PMB, KZN. I stayed there for a business visit. Very comfortable hotel. Will stay there again. Lovely food, friendly staff. Lovely setting. Will highly recommend to colleagues.

Was this review helpful? Yes
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear entropy e GUESTS' perceptions of the service they receive whilst visiting Protea Hotel Hilton is the only true yardstick we have for measuring whether or not we have met their expectations. Your compliments are therefore much appreciated and we hope to have the privilege of welcoming you again soon! Kind Regards Heather Poulsen General Manager Protea Hotel Hilton More

Saint-Tropez, France
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 31, 2014

Our first visit since the renovations, we were highly satisfied and enjoyed our stay in the 'new' Hilton Hotel. It is well managed by friendly and willing staff who are prepared to go the extra mile. J&A from St Tropez.

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear leplum Thank you so very much for this wonderful review. I am very pleased to hear that you enjoyed the hotel and the wonderful STAFF that work here. We do our best to provide the best GUEST service and I will compliment the TEAM on their efforts. I look forward to welcoming you back to the hotel when you... More

Pietermaritzburg
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed January 3, 2014

Stopped in for a meal on the night of 2 January, with guests from Johannesburg, who hadn't been to the Hilton Hotel for some years, and were impressed with the overall changes that had been made to the appearance of the building. However, the food and service in the restaurant/dining-room was severely disappointing! Two fillet steaks were edible, but unattractive... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear Koki50 Thank you for taking the time to provide us with feedback on TripAdvisor. Meeting and exceeding GUESTS’ expectations can only be achieved through efficient and friendly, personalised service. Your comments, together with the others we receive, have been analysed and further steps to re-train the STAFF correctly have been implemented. Your comments help us to maintain and improve... More

Milton Keynes, United Kingdom
Top Contributor
182 reviews 182 reviews
30 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed December 5, 2013

My husband and I stayed at the Hilton for five nights to attend a family get together. I wasn't sure what to expect but was blown away when we arrived. The hotel has obviously had a serious refurbishment and it exceeded all expectations. Our room was beautifully decorated and the rest of the public areas are just gorgeous. We had... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Hi Jules0131 Thank you for taking the time to comment on your most recent stay at Protea Hotel Hilton. We always enjoy receiving such positive feedback and cannot express how happy we are that you loved your stay with us. We are thrilled that you were able to do some relaxing while you were here and the pool deck is... More

Durban, KwaZulu-Natal, South Africa
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 13, 2013

I have had my fourth stay at Protea Hilton and Im very happy thus far. The staff are extremely obliging, from converting my twin bed to a king bed(all to myself) to promptly waking me up in the morning for work and they do it with a smile. Special thank you also for accompanying a fellow work colleague and myself... More

Was this review helpful? Yes 2
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Hi Cheryl P We pride ourselves on solving all problem’s timeously. We hope to welcome the same GUEST back time and time again; and look forward to their stay with us. Thank you for this amazing feedback. I do agree that we have really special STAFF and your comment shows it’s from all departments. We do our best to pay... More

West Sussex
Top Contributor
107 reviews 107 reviews
77 hotel reviews
152 helpful votes 152 helpful votes
4 of 5 stars Reviewed November 6, 2013

I wish I'd paid more attention to the 'Protea' chain of hotels when I was booking our trip. This was a fine, clean option on the outskirts of Pietermaritzburg. Huge reception are with a computer to download emergency maps and tourist information. Check-in all very helpful. Good evening meal and buffet breakfast. Very tidy and spacious room. The 'Hilton' part... More

Was this review helpful? Yes 3
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Dear jgm2 Thank you for posting a review on TripAdvisor. It was an absolute pleasure being able to meet with you. Thank you, once again, for such favourable feedback, I will be sure to pass it onto our entire TEAM. It’s a pity that you did not have the opportunity to stay at more Protea Hotels throughout South Africa as... More

Durban, South Africa
Contributor
16 reviews 16 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 5, 2013

We had the pleasure of a stay at the Protea Hotel Hilton. What a pleasure! The room was superbly comfortable and well appointed. The restaurant had a wide choice of well prepared food for dinner and breakfast. We watched the Curry Cup final in the bar and there were snacks provided. The staff were well trained and very friendly. Look... More

Was this review helpful? Yes 1
ProteaHotels, General Manager at Protea Hotel Hilton, responded to this review

Hi Alex M Thank you very much for your valuable feedback. It is because of feedback of this nature that we can further motivate our STAFF. I will give your thanks to the kitchen STAFF regarding the good food. We look forward to welcoming you back to our beautiful hotel. Kind Regards Heather Poulsen General Manager Protea Hotel Hilton More

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Additional Information about Protea Hotel Hilton

Address: 1 Hilton Avenue,, Pietermaritzburg 3245, South Africa
Location: South Africa > KwaZulu-Natal > Pietermaritzburg
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 hotels in Pietermaritzbu...
Price Range (Based on Average Rates): $
Hotel Class:4 star — Protea Hotel Hilton 4*
Official Description (provided by the hotel):
Protea Hotel Hilton - Opulent Elegance in the heart of the Kwa-Zulu Natal Midlands. Situated right on the doorstep of the Midlands Meander, this four star architectural show piece with its imposing Tudor lines, is a must stay for a meandering country charm seeker. Originally established in 1936, the elegant and upmarket hotel boasts all the modern amenities expected from holiday-makers to businessmen alike, making it the first choice for Pietermaritzburg accommodation. When bringing the family don’t forget your tennis rackets. Our on-site tennis court offers a great opportunity for the whole family to have some fun. Win or lose, a quick dip in the pool will calm everyone down and clear the air. Whether for breakfast, lunch or dinner; a visit to our very own Ellingtons Restaurant offers a mouth-watering choice of local cuisine fit for Royalty. We also offer a private dining area for those special occasions or when entertaining clients. Don’t forget about our Cocktail Lounge that is ready to welcome you for pre or post dinner drinks. So for business or pleasure, Protea Hotel Hilton will take care of your needs. ... more   less 
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