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Suncoast Towers

#4 of 42 Hotels in Durban
Certificate of Excellence
5.0 of 5
Hotel website
20 Battery Beach Road, Durban 4001, South Africa
Suncoast Towers
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Ranked #4 of 42 Hotels in Durban
Certificate of Excellence
A recent review
5 of 5 stars reviewed 1 week ago
martinerenaud Durban, South Africa
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247 Reviews from our TripAdvisor Community

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    120
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (247)
  • Mar-May only
    (64)
  • Jun-Aug only
    (71)
  • Sep-Nov only
    (54)
  • Dec-Feb only
    (58)
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Durban, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

Well what is there not to say about this beautiful idealic place. A holiday is not a holiday if you do not stay at the this hotel!! Staff excellent, food excellent and management exceptional! After staying there once you become addicted to the place and always want to return. Never want to leave and always when leaving feel relaxed and... More 

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SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Ms Renaud Many thanks for taking the time to post a review and for the great feedback. I am delighted to hear that you are blown away by the exceptional hospitality shown by all the staff and the good service that we provide. It is always a pleasure having you with us and we look forward welcoming you back.... More 

Johannesburg, South Africa
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 1 week ago

I loved the spa it was the best from the whole hotel and the view from spa itself.The spa in the beginning was absolutelythe best product on the market,then the good people started to leave so now it is only an average experience. The breakfast choice is poor in ham and bakery variability . We had to change the room... More 

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Pietermaritzburg, South Africa
1 review
1 of 5 stars Reviewed 1 week ago

On the 17 July 2015 My husband and I Checked in at 7pm to get some rest. We did notify the hotel at 4pm telephonically that we would be checking. After checking in, we ordered room service and at 9.30 after a stressful day called in a night and tried in vain to sleep. From 9pm there was a little... More 

Review collected in partnership with Tsogo Sun Hotels

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SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Guest At the outset, I express gratitude for you accepting my telephone call on Wednesday, 22.07.2015 to discuss your experience at SunSqaure Suncoast. We are committed to offering guests the ultimate hospitality experience which exceeds their expectations however were disappointed to be informed that yours was not. As an accommodation provider, the safety, security and comfort of our guests... More 

Durban, South Africa
1 review
5 of 5 stars Reviewed 1 week ago

My stay was an fantastic and beautiful, the staff where excellent and the room was very nice. The views was great and very convenient to all eating places. I love booking weekend always so this hotel is most beautiful and very clean and friendly staff

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Guest Many thanks for choosing to stay at Suncoast Hotels and for taking the time to post a review. I am glad to hear that you had a good stay and we look forward welcoming you back. Kind Regards, Werner Dupreez More 

Amanzimtoti, South Africa
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

I have had the pleasure of staying twice at the Suncoast Towers recently and was impressed on both occasions by their outstanding customer service, comfortable, spacious rooms and attention to detail in all aspects. The Jeera Restaurant had a curry buffet evening during my last stay – their chef is a master of the curry. Suncoast Towers is one of... More 

Review collected in partnership with Tsogo Sun Hotels

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SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Christine Thank you so much for taking the time to post a review. We are glad to hear that you had a good stay and making special mention of the good experience you had at Jeera. We have a wonderful buffet delivery on Friday and Saturday evenings and the chef is most definitaly a master! We look forward welcoming... More 

Maseru, Lesotho
1 review
4 of 5 stars Reviewed 1 week ago

Our one week stay at the hotel was very enjoyable, the food was good and the hotel staff was very friendly we even extended the stay. One of the lights in my room was not working for the duration of the stay.

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Guest Many thanks for taking the time to post a review. We are glad to hear that you had a good time with us. My sincere apologies on behalf of the team that we did not notice the light which was not working. Attention to detail is vital and we should have picked it up. We are looking forward... More 

Pietermaritzburg, South Africa
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Room was small , but comfortable. We had a stunning sea view that made up for the small room! The staff were all very friendly & helpful. Breakfast was good , although service was a bit slow, but it was a busy period. Overall , for all our trips to Durban we will definitely stay here again! Thanks guys! Keep... More 

Was this review helpful? Yes
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Guest Many thanks for choosing to stay at Suncoast Hotels and for taking the time to post a review. We are glad that you had a good stay and we look forward welcoming you back. Please note that the property consist of two segmentations. Suncoast Sunsquare consist out of the smaller rooms and Suncoast Towers consist out of lareger... More 

Roodepoort, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Every guest is treated like the only guest at the hotel and I get the same treatment every time we visit. The staff is well trained and nothing is ever too much to ask. They are all genuinely hospitable - no matter how big a group I can bring. The quality of the service just does not change. I love... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes 1
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Guest Thank you for taking the time to post a review and for the great feedback. I will share the message with the team. Staff are our biggest assets and we value your comments regarding them being so friendly and the service so good. We look forward welcoming you back to Suncoast Hotels. Kind Regards, Werner Dupreez More 

Pietermaritzburg, South Africa
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I would give Suncoast hotel a 10 star rating because of the brilliant service that me and my family always receive from all the staff at the hotel. There is always drinks available on arrival, chocolates laid on the bed which is so cool, newspaper every morning, every morning you are greeted by every staff member that passers by, just... More 

Review collected in partnership with Tsogo Sun Hotels

Was this review helpful? Yes
SuncoastManagement, Manager at Suncoast Towers, responded to this review

Dear Guest Many thanks for choosing to stay at Suncoast Hotels and for taking the time to post a review. We are so glad to know that you had a good time with us. It is always a pleasure to receive such good feedback and I will most certainly share it with the team. We look forward welcoming you back.... More 

1 review
2 of 5 stars Reviewed 2 weeks ago

I checked in on 11 July and can't wait to check out on 13 July. First time guest with my wife celebrating our 21st anniversary. Breakfast service levels shocking. We were taken to our seat by a waiter and then just left there. When another guest arrived, they treated her better and offered her coffee. We had to flag a... More 

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