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All 43 Durban hotels

Three Cities Riverside Hotel

4.0 of 5 Hotel   |   10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
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Three Cities Riverside Hotel
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Ranked #24 of 43 hotels in Durban
A recent review
5 of 5 stars reviewed 6 days ago
Peter F Durban South Africa
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  • Reviews (59)
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59 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Durban South Africa
Top Contributor
61 reviews 61 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

We spent last week at this hotel due renovations at home.It was very comfortable and suited our needs perfectly.The staff were accommodating, however they could have kept the room cleaner! Nevertheless the location is excellent and good security.We had good value for the fees they charged.

Was this review helpful? Yes
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Stayed in at the hotel on July, the food,rooms and service was terrible. To make issues worse I lost my bags at the reception and the assistance we got was terrible until we had to go to police. The attitudes is just bad ,no proper customer care from staff.The hotel like any business need to have a certain culture and... More

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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The Riverside hotel has a charming oldy world feeling but with the refurbishments of the rooms it is completely modern. The views from some of the rooms over Durban are breathtaking. The staff are very friendly. The hotel should spend a bit of time training their restaurant staff on the use of the very fancy cappuccino machine. Trying to wait... More

Was this review helpful? Yes 1
Johannesburg, South Africa
Top Contributor
102 reviews 102 reviews
52 hotel reviews
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 21, 2014

Stayed here for a night while on business in Durban. Manager Mr Solomon was at reception when we were checking in so we were warmly welcomed. The room allocated was fairly basic but the view was lovely. Bathroom was basic with old style bath tub with built in shower head. Small kitchenette but comfortable enough for a short stay. Breakfast... More

Was this review helpful? Yes 2
Durban, South Africa
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 18, 2014

Thank you Gerald and your team and bring back style to the Riverside Hotel in Durban. I was staying at one of the new 5th floor renovated rooms. What an amazing city and ocean view but what's the most important, a comfortable bed, great finishing, and the room size is excellent. Having dinner and breakfast at the restaurant, very good... More

Was this review helpful? Yes 2
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 11, 2014

We were disappointed upon arrival because the staff at the desk told us they were sending something special to our room for our honeymoon but we got nothing. They should have just congratulated and nothing promised. We had a good time in the swimming pool and had a drink we charged to our room. But the waiter came 3 hours... More

Was this review helpful? Yes 2
Top Contributor
76 reviews 76 reviews
57 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed May 24, 2014

I am always apprehensive about smaller hotel groups as I am never sure of what to expect. This hotel turned out to be good value. Booked a suite via an online third party booking site. On arrival, check in was prompt and everything explained to my satisfaction. Room was clean with a separate sitting area and bedroom. Furniture and fittings... More

Was this review helpful? Yes 1
Johannesburg, South Africa
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 17, 2014

I had a great time with my family. room were to the T. Reception and reservations was very helpful. Pool was clean and well maintained. Service was great all round. Location and view is excellent. i would recommend Riverside Hotel and Spa to all my colleagues and family visiting Durban. Keep up the good standard guys.

Was this review helpful? Yes 2
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed February 15, 2014

I have never received such bad sevice at a hotel reception desk, I haven't even seen the room yet, but will report again, they also sent my friends to a room where there were still people in...... The outside bar area was also in shambles, with no change available

Was this review helpful? Yes 4
Johannesburg, South Africa
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 6, 2014

I've been to this hotel twice and I see it as good value for money, but it needs a few tweaks. Room is a bit pricey, but which hotel room service is not? But I must add, the food arrived in record time and was lovely. Reception and hallways are VERY hot!! Where's the air-conditioning?? Rooms are nice and big... More

Was this review helpful? Yes 1
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Additional Information about Three Cities Riverside Hotel

Address: 10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:4 star — Three Cities Riverside Hotel 4*
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Also Known As:
Riverside Hotel Durban

34 photos of this hotel

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Dining (6)
View from room (3)
Room/suite (8)
Bathroom (1)
Hotel & grounds (7)
Videos (1)
Pool/beach area (1)
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Room/suite (1)
Hotel & grounds (1)
Other (3)


Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Durban #10 Luxury Hotel in Durban
Hotel Class
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