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All 42 Durban hotels

Three Cities Riverside Hotel

4.0 of 5 Hotel   |   10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
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Ranked #20 of 42 hotels in Durban
A recent review
3 of 5 stars reviewed yesterday
Junz0 Pietermaritzburg, South Africa
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62 people have reviewed this hotel

Traveler rating
    9
    19
    15
    14
    5
See reviews for
9
11
4
29
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
  • Any
English first
Pietermaritzburg, South Africa
1 review
3 of 5 stars Reviewed yesterday NEW

my wife and i stayed at the hotel this past weekend.firstly service received on arrival was poor, the guys at reception were all over the place and not very welcoming. 2nd-the day before we arrived we have called in to request one of the newer rooms & we were told that it is possible and we will be allocated, however... More

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Johannesburg, South Africa
Top Contributor
50 reviews 50 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Booking via the internet is cheaper than direct. At the reception we requested a room on the fifth floor- as recommended by a reviewer. There we were heading to the top floor of the building- the third level. But, technically we were at the 5th floor as the lower two take you to the restaurant and pool deck levels. Our... More

Was this review helpful? Yes 1
Hoi An
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We didn't stay at this hotel. We just arrived from the airport and the shuttle driver had been very rude to us. He dropped us on the wrong hotel. It started to get dark when streets become more dangerous. Nothando is a trainee who was at the reception. She first gave us directions to go to our hotel, then she... More

Was this review helpful? Yes 1
Durban South Africa
Top Contributor
61 reviews 61 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed July 26, 2014

We spent last week at this hotel due renovations at home.It was very comfortable and suited our needs perfectly.The staff were accommodating, however they could have kept the room cleaner! Nevertheless the location is excellent and good security.We had good value for the fees they charged.

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1 review
2 of 5 stars Reviewed July 19, 2014 via mobile

Stayed in at the hotel on July, the food,rooms and service was terrible. To make issues worse I lost my bags at the reception and the assistance we got was terrible until we had to go to police. The attitudes is just bad ,no proper customer care from staff.The hotel like any business need to have a certain culture and... More

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Johannesburg
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed July 16, 2014

The Riverside hotel has a charming oldy world feeling but with the refurbishments of the rooms it is completely modern. The views from some of the rooms over Durban are breathtaking. The staff are very friendly. The hotel should spend a bit of time training their restaurant staff on the use of the very fancy cappuccino machine. Trying to wait... More

Was this review helpful? Yes 1
Johannesburg, South Africa
Top Contributor
106 reviews 106 reviews
56 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed June 21, 2014

Stayed here for a night while on business in Durban. Manager Mr Solomon was at reception when we were checking in so we were warmly welcomed. The room allocated was fairly basic but the view was lovely. Bathroom was basic with old style bath tub with built in shower head. Small kitchenette but comfortable enough for a short stay. Breakfast... More

Was this review helpful? Yes 2
Durban, South Africa
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 18, 2014

Thank you Gerald and your team and bring back style to the Riverside Hotel in Durban. I was staying at one of the new 5th floor renovated rooms. What an amazing city and ocean view but what's the most important, a comfortable bed, great finishing, and the room size is excellent. Having dinner and breakfast at the restaurant, very good... More

Was this review helpful? Yes 2
toulouse
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed June 11, 2014

We were disappointed upon arrival because the staff at the desk told us they were sending something special to our room for our honeymoon but we got nothing. They should have just congratulated and nothing promised. We had a good time in the swimming pool and had a drink we charged to our room. But the waiter came 3 hours... More

Was this review helpful? Yes 2
LA
Top Contributor
85 reviews 85 reviews
60 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed May 24, 2014

I am always apprehensive about smaller hotel groups as I am never sure of what to expect. This hotel turned out to be good value. Booked a suite via an online third party booking site. On arrival, check in was prompt and everything explained to my satisfaction. Room was clean with a separate sitting area and bedroom. Furniture and fittings... More

Was this review helpful? Yes 1
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Additional Information about Three Cities Riverside Hotel

Address: 10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
Location: South Africa > KwaZulu-Natal > Durban
Price Range (Based on Average Rates): $
Hotel Class:4 star — Three Cities Riverside Hotel 4*
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Also Known As:
Riverside Hotel Durban

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access
Hotel Style
#3 Spa Hotel in Durban #10 Luxury Hotel in Durban
Hotel Class
Number of rooms
169

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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