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Three Cities Riverside Hotel

10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
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Three Cities Riverside Hotel
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Ranked #22 of 42 Hotels in Durban
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104 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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    (104)
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    (33)
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    (23)
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Level Contributor
34 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Our group uses the Riverside regularly for local & overseas visitors. I haven't stayed here for quite some time and found that the room, whilst sea facing and spacious, was definitely looking tired. The sliding door onto patio was off the tracks and not closed which housekeeping should have picked up on. Catering for breakfast was fine and the staff... More 

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Centurion, Gauteng, South Africa
Level Contributor
91 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We were booked in at this hotel for a business conference. The front desk staff were informed by email that I intended to stay an additional night .....on check-in I reminded the receptionist of my intentions and despite this it was not recorded to my embarrassment when checking the status the next morning. The safe malfunctioned prior to my conference... More 

Was this review helpful? Yes 1
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review. Please accept my sincere apologies for the lapse in service standards which you experienced upon arrival. Your feedback has been shared with the team, in order that they take the necessary corrective steps in order to improve on these. Your satisfaction is very important to us and... More 

3 of 5 stars Reviewed 5 days ago NEW

We stayed here for the weekend coupled to a business conference. Check-in was flawless except that the reception staff member was notified of my extended night weekend stay, needless to say that he neglected to note the additional night's stay which created an uncomfortable situation the next day as I had to inform them of the change again. The safe... More 

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leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your TripAdvisor review. I sincerely appreciate your feedback and very sorry to hear of your check-in experience and will address this with the Fornt Office Manager. More 

Sandton, South Africa
Level Contributor
17 reviews
6 hotel reviews
3 of 5 stars Reviewed 1 week ago

We held a meeting at the Riverside Hotel Conference Centre. The hotel is neatly appointed and looks well maintained, but when you enter the conference centre the need for a maintenance intervention becomes clear. Also they only offered limited wifi, which is a disappointment for an international hotel.

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leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, thank you very much for choosing to stay at the Riverside Hotel and for taking the time to complete your tripadvisor review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. Your feedback has been shared with the team. We look forward to welcoming you back to... More 

Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Everything about my stay was amazing! The service, food and staff was in top form. Would definitely stay again. The rooms were spacious and very homely as well as the view from the room was superb. A must see for everyone

Review collected in partnership with this hotel

Was this review helpful? Yes 1
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, thank you very much for choosing to stay at Riverside Hotel and Spa and for taking the time to complete your fantastic review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. More 

johannesburg
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My 72-year old mother, 3-year old daughter and I spent a week at the the Three Cities Riverside Hotel and Spa. It turned out to be a lovely experience. From the moment we arrived and were met in the carpark by Neil, the daytime porter, to our last day, the experience was memorable. The staff were all welcoming and professional,... More 

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leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I would like to take this opportunity to thank you for such a great review regarding our service, and the helpfulness of our team, it is greatly appreciated and we look forward to welcoming you back soon to your home... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The hotel I thought was a little too, if I may, "not space concious" The spa, the bar and restaurant and the reception was was a little too close and squashed together. They were too close to the hotel's rooms. I had a room on the first floor and just outside it was the pool area on the floor below.... More 

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leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, sincerely appreciate your feedback and we're very sorry you were unhappy with the overall condition of the room and would like to take the opportunity to inform you that phase 2 of the hotel's refurbishment is the upgrade of all our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve... More 

Johannesburg, South Africa
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 stars Reviewed 4 weeks ago

It is difficult for a hotel to overcome the negative consequences of a rude welcome on arrival at reception, followed almost immediately by pathetic service at the main restaurant. And nothing in the 5 days I stayed at the Riverside counteracted my first day there. I had a time share week but was only arriving two days into the week.... More 

Was this review helpful? Yes 1
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Mrs Sutcliffe Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your review. I sincerely appreciate your feedback this must have been most disappointing and inexcusable, our most sincere apologies in this regard I understand how upset you must have been. Our Executive Team is reviewing your comments... More 

Travelers are raving about these Durban hotels

Johannesburg, South Africa
1 review
4 of 5 stars Reviewed June 1, 2015

Thank you for the hospitality and friendlieness of the staff. Great Service from the kitchen staff. the food was also of a great quality. my room was very clean and it was nice to always be greeted with a smile from everyone

Review collected in partnership with this hotel

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest Thank you for taking a moment to share your experience. I am pleased to hear you found the Riverside Hotel and Spa services and experience to your liking. We look forward to welcoming you back to our hotel in the not too distant future. More 

Jhb, South Africa
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed May 27, 2015

From the highest level to the most junior this hotel needs a serious training session on customer service! Where do I even start with my complaints...rooms not done up on time, towels not replaced, construction taking place early in the mornings, breakfast closed before the time informed, terrible outdated bathrooms that leak and wet the entire bathroom after a shower... More 

Was this review helpful? Yes 1
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your review. I sincerely appreciate your feedback and we very sorry to hear you were unhappy with your overall experience in the hotel.Our Executive Team is reviewing your comments to ensure they are used to improve our... More 

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