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Three Cities Riverside Hotel

10 Kenneth Kaunda Road | PO Box 35523, Durban 4001, South Africa
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1 room 1 guest
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Three Cities Riverside Hotel
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107 Reviews from our TripAdvisor Community

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Traveler rating
    18
    31
    31
    19
    8
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17
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4
53
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
  • All months
    (107)
  • Mar-May only
    (33)
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    (32)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (23)
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Pretoria, South Africa
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Beautiful hotel, awesome spacious rooms with all amenities required. Stayed for 2 nights and ordered in most of the time as I was working and I had the most delicious food experience, really great food. Breakfast was also good and the stay was very relaxing...great job to the guys at Riverside Hotel

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Earl, Thank you for taking the time to share your experience about your recent stay at our hotel. I would like to take this opportunity to thank you for such a great review regarding our service and the helpfulness of our team, it is greatly appreciated and we look forward to welcoming you back soon to your home away... More 

Cape Town
1 review
5 of 5 stars Reviewed 2 weeks ago

All of the staff members were consistently warm and very helpful. They always had a smile on their faces too :) I had ordered a cocktail that wasn't to my liking and they took it back and made it perfect, whereas most places I have been to haven't bothered. It's the small details that make the biggest difference. I had... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, I am delighted to hear that you were completely blown away by the exceptional hospitality shown by the team. We look forward welcoming you back soon for other memorable moments at The Riverside Hotel and Spa. Kind Regards Lee-Ann Booysen More 

Cape Town Central, South Africa
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 3 weeks ago

On arrival there was a misunderstanding with what is part of the bill and what not, the same happens when i ordered room service....... During my 3 day stay the receptionist MICHELLE assist me with various issues and always had a friendly smile.........thank you for that Michelle

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post a review. I am so delighted you enjoyed your stay and very glad Michelle could be of assistance. Our staff are our biggest asset and we pride ourselves in delivering intuitive professional service. We look forward welcoming you back to Riverside Hotel. More 

County Cork, Ireland
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed July 30, 2015

Our group uses the Riverside regularly for local & overseas visitors. I haven't stayed here for quite some time and found that the room, whilst sea facing and spacious, was definitely looking tired. The sliding door onto patio was off the tracks and not closed which housekeeping should have picked up on. Catering for breakfast was fine and the staff... More 

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Gavin, Thank you for sending in your trip advisor review sincerely appreciate your feedback we are very sorry you were unhappy with the overall condition of the room and would like to take the opportunity to inform you that phase 2 of the hotel's refurbishment is the upgrade of all our guest rooms. Our Executive Team is reviewing your... More 

Centurion, Gauteng, South Africa
Level Contributor
103 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
3 of 5 stars Reviewed July 27, 2015

We were booked in at this hotel for a business conference. The front desk staff were informed by email that I intended to stay an additional night .....on check-in I reminded the receptionist of my intentions and despite this it was not recorded to my embarrassment when checking the status the next morning. The safe malfunctioned prior to my conference... More 

Was this review helpful? Yes 1
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to post your review. Please accept my sincere apologies for the lapse in service standards which you experienced upon arrival. Your feedback has been shared with the team, in order that they take the necessary corrective steps in order to improve on these. Your satisfaction is very important to us and... More 

1 review
3 of 5 stars Reviewed July 27, 2015

We stayed here for the weekend coupled to a business conference. Check-in was flawless except that the reception staff member was notified of my extended night weekend stay, needless to say that he neglected to note the additional night's stay which created an uncomfortable situation the next day as I had to inform them of the change again. The safe... More 

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel and sending in your TripAdvisor review. I sincerely appreciate your feedback and very sorry to hear of your check-in experience and will address this with the Fornt Office Manager. More 

Sandton, South Africa
Level Contributor
18 reviews
7 hotel reviews
3 of 5 stars Reviewed July 22, 2015

We held a meeting at the Riverside Hotel Conference Centre. The hotel is neatly appointed and looks well maintained, but when you enter the conference centre the need for a maintenance intervention becomes clear. Also they only offered limited wifi, which is a disappointment for an international hotel.

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, thank you very much for choosing to stay at the Riverside Hotel and for taking the time to complete your tripadvisor review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. Your feedback has been shared with the team. We look forward to welcoming you back to... More 

Durban, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 13, 2015

Everything about my stay was amazing! The service, food and staff was in top form. Would definitely stay again. The rooms were spacious and very homely as well as the view from the room was superb. A must see for everyone

Review collected in partnership with this hotel

Was this review helpful? Yes 1
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, thank you very much for choosing to stay at Riverside Hotel and Spa and for taking the time to complete your fantastic review. I greatly appreciate any comments made by our guests as we constantly strive to achieve the highest quality standards. More 

johannesburg
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed July 12, 2015

My 72-year old mother, 3-year old daughter and I spent a week at the the Three Cities Riverside Hotel and Spa. It turned out to be a lovely experience. From the moment we arrived and were met in the carpark by Neil, the daytime porter, to our last day, the experience was memorable. The staff were all welcoming and professional,... More 

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest Thank you for taking the time to share your experience about your recent stay at our hotel. I would like to take this opportunity to thank you for such a great review regarding our service, and the helpfulness of our team, it is greatly appreciated and we look forward to welcoming you back soon to your home... More 

Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed July 10, 2015

The hotel I thought was a little too, if I may, "not space concious" The spa, the bar and restaurant and the reception was was a little too close and squashed together. They were too close to the hotel's rooms. I had a room on the first floor and just outside it was the pool area on the floor below.... More 

Was this review helpful? Yes
leeannb793, Guest Relations Manager at Three Cities Riverside Hotel, responded to this review

Dear Valued Guest, sincerely appreciate your feedback and we're very sorry you were unhappy with the overall condition of the room and would like to take the opportunity to inform you that phase 2 of the hotel's refurbishment is the upgrade of all our guest rooms. Our Executive Team is reviewing your comments to ensure they are used to improve... More 

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