I have stayed at the Riverside before, many years ago, and I remembered it being better in terms of the decor and general feel but that was at least 10 years ago and the fact that nothing seems to have changed is in itself the problem. Everything seems dated... the bedding is worn and stained and the pillows are lumpy... More

We stayed at the Riverside as it was close to the home of some friends we wanted to visit while we were in Durban. My husband had stayed there on his own a few years back and had found it reasonable. Getting the hotel to actually take our business was an effort in itself as I never received a reply... More

My family and i checked in to riverside at 10am the atmosphere was quiet warm as ,i think it was the restaurant manager which greeted us and told the porter to help us with our luggage.My hubby and my 3 boys went for supper at the restaurant ,including me.Again the manager was warm and approached us asking if we would... More

staff never bothered about the guest. small rooms, low ceilings, bad ventilation.,smell of drains in the bathroom, no shaver socket, shower and basin that took very long to produce warm water, basin tap was not fixe properly. no tissues, broken door latch. The towels were clean but old and worn out. The split air conditioner was ineffective, I was glad... More

I arrived late, past 4am on Saturday 22 December and checked in. I couldn't get the safe to open to lock allmy valuables away. Kept all my valuables on me and thought I'll get maintenance to have a look at it when I return from having breakfast. After returning to the room I tried to switch the aircon on as... More

The reception staff was nice and staff very willing to assist with the luggage. The internet in the restaurant was "temporarily not available". The wireless internet in the room is just plain too expensive (90 Rand for 2 hrs)... Why free television and not free internet? Breakfast was mediocre. Not wow. Didn't discover the english breakfast before the next day... More

This hotel is just what the doctor ordered if you are on a business trip or holiday. The staff are all most polite and helpful. In fact there was a mix up about a taxi for me and the receptionist responsible spent the rest of my stay trying to make up for it. The food is excellent too and good... More

I stayed at the hotel over this weekend with my mum and 2 sisters. We got there early in the evening on the Friday and when we did , they gave us our key with no one to assist us with our luggage. Excited about staying at Riverside and going for our Spa treatments, we got to our room only... More

You can see this was once a good hotel but there is now little attention to detail. The cleaning of rooms seems very superficial. Had a broken shower head and a bathtub with dust and someone's hair in it. Complained in the first day and was told maintenance would fix. Came back late in the evening to find the shower... More